{"id":761826,"date":"2023-06-06T09:07:25","date_gmt":"2023-06-06T13:07:25","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/five9-earns-metrigy-metristar-top-provider-award-for-contact-center-as-a-service-platform\/"},"modified":"2023-06-06T09:07:25","modified_gmt":"2023-06-06T13:07:25","slug":"five9-earns-metrigy-metristar-top-provider-award-for-contact-center-as-a-service-platform","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/five9-earns-metrigy-metristar-top-provider-award-for-contact-center-as-a-service-platform\/","title":{"rendered":"Five9 Earns Metrigy MetriStar Top Provider Award for Contact Center as a Service Platform"},"content":{"rendered":"

<\/p>\n

Five9 Earns Metrigy MetriStar Top Provider Award for Contact Center as a Service Platform<\/b><\/p>\n

SAN RAMON, Calif.–(BUSINESS WIRE<\/a>)–
\nFive9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent CX Platform, announced today that it has received the Metrigy MetriStar Top Provider award<\/a> for Contact Center as a Service Platform (CCaaS).<\/p>\n

\nThe MetriStar award is based on both customer ratings and quantitative metrics correlating the use of a vendor\u2019s products and services with measurable business success. The Top Provider award recognizes vendors that have achieved above-average customer sentiment ratings and high business success for their customers.<\/p>\n

\n\u201cMetriStar awards are difficult to win because IT and CX leaders have high standards. They\u2019ll only rate their providers high if they go above and beyond, and business success is a quantitative metric that only happens when products perform above par,\u201d says Robin Gareiss, Metrigy CEO & Principal Analyst. \u201cOf the 27 CCaaS providers rated, Five9\u2019s is among the top. Of note is Five9\u2019s analytics score, which is the highest score of any CCaaS vendor for any category\u2014a significant accomplishment given both the complexity and growing importance of analytics among CX leaders.\u201d<\/p>\n

\nMetrigy surveyed 1,695 IT and CX Leaders from organizations and analyzed data and qualitative commentary from 13 countries in North America, EMEA and APAC on what they like most and least about their providers. Research participants provided data on a variety of topics, including CX technology adoption plans, current and planned spending, applications in use and provider ratings. Five9 received above-average ratings in key areas of CCaaS, including rich feature sets, and received the highest analytics rating due to the focus on making data useful for customers. Five9 continues to expand its feature set with a focus on providing the tools and data agents need to deliver personalized and fluid customer experiences.<\/p>\n

\nEarlier this year, Five9 launched AI Summaries<\/a>, a new solution powered by OpenAI that summarizes customer call transcripts in seconds. This solution is part of Five9\u2019s strategy to unlock a new class of features and products using large language models like GPT-3.<\/p>\n

\nFive9 also recently announced that its Workflow Automation solution is now included in each CCaaS deployment. Five9 WFA helps companies seamlessly connect disparate systems, aggregate information, act on customer data and context in real time, and trigger cross-platform workflows. It also helps contact centers unlock previously siloed information, accelerate decision making and automate CX while reducing workload and cost.<\/p>\n

\n\u201cAt Five9, we believe that empowering the workforce with AI, real-time customer data and business insights are key to delivering the best CX outcomes,\u201d said Genefa Murphy, Five9 CMO. \u201cWe are honored to receive the Metristar Award and believe it underscores our commitment to helping our customers keep their \u2018CX Promise\u2019 to their customers.\u201d<\/p>\n

\nTo download a reprint of selected content from the Metrigy MetriStar report on CCaaS platforms, click here<\/a>.<\/p>\n

About Five9<\/b><\/p>\n

\nThe Five9 Intelligent CX Platform provides a comprehensive suite of solutions for orchestrating fluid customer experiences and empowering agents. Our cloud-native, multi-tenant, scalable, reliable and secure platform includes contact center; omni-channel engagement; Workforce Engagement Management; extensibility through more than 1,000 partners; and innovative, practical AI, automation and journey analytics that are embedded as part of the platform. Five9 brings the power of people, partners and technology to more than 2,500 organizations worldwide. Through this combination, Five9 supports customer needs from Day 1 to forever and delivers on our customer commitment: \u201cWe keep our CX promise, so you can keep yours.\u201d<\/p>\n

\nFor more information, visit www.five9.com.<\/a><\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20230606005092\/en\/<\/a><\/span><\/p>\n

\nSuzie Linville
\n
Senior Corporate Communications Manager, Five9
\n
Suzie.Linville@five9.com<\/a><\/p>\n

KEYWORDS:<\/b> North America United States Ireland United Kingdom Europe California<\/p>\n

INDUSTRY KEYWORDS:<\/b> VoIP Technology Telecommunications Artificial Intelligence Software<\/p>\n

MEDIA:<\/b><\/p>\n\n","protected":false},"excerpt":{"rendered":"

Five9 Earns Metrigy MetriStar Top Provider Award for Contact Center as a Service Platform SAN RAMON, Calif.–(BUSINESS WIRE)– Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent CX Platform, announced today that it has received the Metrigy MetriStar Top Provider award for Contact Center as a Service Platform (CCaaS). The MetriStar award is based on both customer ratings and quantitative metrics correlating the use of a vendor\u2019s products and services with measurable business success. The Top Provider award recognizes vendors that have achieved above-average customer sentiment ratings and high business success for their customers. \u201cMetriStar awards are difficult to win because IT and CX leaders have high standards. They\u2019ll only rate their providers high if they go above and … <\/p>\n

Continue reading “Five9 Earns Metrigy MetriStar Top Provider Award for Contact Center as a Service Platform”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-761826","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nFive9 Earns Metrigy MetriStar Top Provider Award for Contact Center as a Service Platform - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/five9-earns-metrigy-metristar-top-provider-award-for-contact-center-as-a-service-platform\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Five9 Earns Metrigy MetriStar Top Provider Award for Contact Center as a Service Platform - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Five9 Earns Metrigy MetriStar Top Provider Award for Contact Center as a Service Platform SAN RAMON, Calif.–(BUSINESS WIRE)– Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent CX Platform, announced today that it has received the Metrigy MetriStar Top Provider award for Contact Center as a Service Platform (CCaaS). The MetriStar award is based on both customer ratings and quantitative metrics correlating the use of a vendor\u2019s products and services with measurable business success. The Top Provider award recognizes vendors that have achieved above-average customer sentiment ratings and high business success for their customers. \u201cMetriStar awards are difficult to win because IT and CX leaders have high standards. 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