{"id":760263,"date":"2023-05-24T10:38:54","date_gmt":"2023-05-24T14:38:54","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/qualtrics-announces-general-availability-of-new-frontline-care-solutions\/"},"modified":"2023-05-24T10:38:54","modified_gmt":"2023-05-24T14:38:54","slug":"qualtrics-announces-general-availability-of-new-frontline-care-solutions","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/qualtrics-announces-general-availability-of-new-frontline-care-solutions\/","title":{"rendered":"Qualtrics Announces General Availability of New Frontline Care Solutions"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>Qualtrics Announces General Availability of New Frontline Care Solutions<\/b><\/p>\n<p>PROVO, Utah &amp; SEATTLE&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<br \/>\nQualtrics (Nasdaq: XM), the leader and creator of the experience management (XM) category, announced the <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.qualtrics.com%2Fblog%2Ffrontline-care-ga%2F&amp;esheet=53406006&amp;newsitemid=20230524005292&amp;lan=en-US&amp;anchor=general+availability&amp;index=1&amp;md5=c0ec1633450b0a6fdd1c35cdb90bb174\">general availability<\/a> of three new contact center innovations: Qualtrics Real-Time Agent Assist (RTAA), Automated Call Summaries (ACS), and Frontline Team Assist. These new solutions will empower organizations to create future-proofed operating models for customer care.<\/p>\n<p><b>Real-Time Agent Assist <\/b>uses AI and machine learning to analyze customer needs and emotions, then deliver real-time coaching so contact center agents can take the best next step for customers.<\/p>\n<p><b>Automated Call Summaries <\/b>drastically reduces manual work for contact center agents by instantly creating a comprehensive summary after each customer call. In seconds, agents can see how long the call lasted, why the customer called, as well as a recap of how the agent responded, and any offers that were provided to remedy the customer&#8217;s issue.<\/p>\n<p><b>Frontline Team Assist <\/b>enables managers to easily review agent performance and provide targeted, meaningful coaching to keep them engaged and effective. The solution leverages service quality evaluations and uses Qualtrics AI and Natural Language Understanding (NLU) to surface key insights on their performance and service quality.<\/p>\n<p>\nFrontline Team Assist provides access to Qualtrics Frontline Agent Coaching, an easy-to-use self-coaching solution that puts personalized insights in agents\u2019 hands, provides positive reinforcement from customers, and empowers them to identify opportunities for improvement to drive their own development.<\/p>\n<p>\nLearn more about Qualtrics <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.qualtrics.com%2Ffrontline%2Fcontact-center%2F&amp;esheet=53406006&amp;newsitemid=20230524005292&amp;lan=en-US&amp;anchor=solutions+for+the+contact+center&amp;index=2&amp;md5=b5975c2e96ccfdc9a7688c07e32d2ff0\">solutions for the contact center<\/a>.<\/p>\n<p><b>About Qualtrics<\/b><\/p>\n<p>\nQualtrics, the leader and creator of the experience management category, is a cloud-native software provider that helps organizations quickly identify and resolve points of friction across all digital and human touchpoints in their business \u2013 so they can retain their best customers and employees, protect their revenue, and drive profitability. More than 18,750 organizations around the world use Qualtrics\u2019s advanced AI to listen, understand, and take action. Qualtrics uses its vast universe of experience data to form the largest database of human sentiment in the world. Qualtrics is co-headquartered in Provo, Utah and Seattle, and operates out of 28 offices globally. To learn more, please visit qualtrics.com.<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20230524005292r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20230524005292\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20230524005292\/en\/<\/a><\/span><\/p>\n<p>\nTyler Petersen, <a rel=\"nofollow\" href=\"mailto:Press@qualtrics.com\">Press@qualtrics.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> United States North America Utah Washington<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Software Human Resources Audio\/Video Artificial Intelligence Professional Services Technology VoIP Business<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20230524005292\/en\/1224957\/3\/QualtricsXM_RBG.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Qualtrics Announces General Availability of New Frontline Care Solutions PROVO, Utah &amp; SEATTLE&#8211;(BUSINESS WIRE)&#8211; Qualtrics (Nasdaq: XM), the leader and creator of the experience management (XM) category, announced the general availability of three new contact center innovations: Qualtrics Real-Time Agent Assist (RTAA), Automated Call Summaries (ACS), and Frontline Team Assist. These new solutions will empower organizations to create future-proofed operating models for customer care. Real-Time Agent Assist uses AI and machine learning to analyze customer needs and emotions, then deliver real-time coaching so contact center agents can take the best next step for customers. Automated Call Summaries drastically reduces manual work for contact center agents by instantly creating a comprehensive summary after each customer call. In seconds, agents can see &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/qualtrics-announces-general-availability-of-new-frontline-care-solutions\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Qualtrics Announces General Availability of New Frontline Care Solutions&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-760263","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Qualtrics Announces General Availability of New Frontline Care Solutions - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/qualtrics-announces-general-availability-of-new-frontline-care-solutions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Qualtrics Announces General Availability of New Frontline Care Solutions - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Qualtrics Announces General Availability of New Frontline Care Solutions PROVO, Utah &amp; SEATTLE&#8211;(BUSINESS WIRE)&#8211; Qualtrics (Nasdaq: XM), the leader and creator of the experience management (XM) category, announced the general availability of three new contact center innovations: Qualtrics Real-Time Agent Assist (RTAA), Automated Call Summaries (ACS), and Frontline Team Assist. These new solutions will empower organizations to create future-proofed operating models for customer care. Real-Time Agent Assist uses AI and machine learning to analyze customer needs and emotions, then deliver real-time coaching so contact center agents can take the best next step for customers. Automated Call Summaries drastically reduces manual work for contact center agents by instantly creating a comprehensive summary after each customer call. 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