{"id":759995,"date":"2023-05-23T08:11:00","date_gmt":"2023-05-23T12:11:00","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/sprinklr-ai-supercharges-customer-experience-data-for-deeper-insights-better-decisions-and-faster-actions\/"},"modified":"2023-05-23T08:11:00","modified_gmt":"2023-05-23T12:11:00","slug":"sprinklr-ai-supercharges-customer-experience-data-for-deeper-insights-better-decisions-and-faster-actions","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/sprinklr-ai-supercharges-customer-experience-data-for-deeper-insights-better-decisions-and-faster-actions\/","title":{"rendered":"Sprinklr AI+ Supercharges Customer Experience Data for Deeper Insights, Better Decisions, and Faster Actions"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistdisc { list-style-type: disc }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>Sprinklr AI+ Supercharges Customer Experience Data for Deeper Insights, Better Decisions, and Faster Actions<\/b><\/p>\n<ul class=\"bwlistdisc\">\n<li><i>Sprinklr launches AI+, a new AI-everywhere offering unifying Sprinklr\u2019s proprietary AI with generative AI from OpenAI.<\/i><\/li>\n<li><i>Sprinklr\u2019s proprietary AI, built over the past decade, is focused specifically on deriving insights from unstructured customer experience (CX) data. It leverages more than 1,250 industry-specific AI models, spanning 100+ languages and 150 countries.<\/i><\/li>\n<li><i>Sprinklr AI+ integrates with the OpenAI enterprise API (Application Program Interface) to help ensure a more robust protection of data, for the most sophisticated enterprises.<\/i><\/li>\n<li><i>Sprinklr AI+ leverages generative AI in all four Sprinklr product suites to offer AI-powered omnichannel contact center as a service (CCaaS), social media management, marketing, and research tools.<\/i><\/li>\n<\/ul>\n<p>NEW YORK&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.sprinklr.com%2F&amp;esheet=53404514&amp;newsitemid=20230523005178&amp;lan=en-US&amp;anchor=Sprinklr&amp;index=1&amp;md5=3b69808929f0348e8339ab5419b282fc\">Sprinklr<\/a> (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the launch of <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.sprinklr.com%2Fproducts%2Fplatform%2Fai%2F&amp;esheet=53404514&amp;newsitemid=20230523005178&amp;lan=en-US&amp;anchor=Sprinklr+AI%2B&amp;index=2&amp;md5=bbcbb494410eb97608a46689503ef2d2\">Sprinklr AI+<\/a>. A new AI-everywhere offering that unifies proprietary AI from Sprinklr with OpenAI\u2019s generative AI, Sprinklr AI+ brings generative AI to customer experience with a commitment to enterprise-level governance, security, and data privacy.<\/p>\n<p><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.sprinklr.com%2Fproducts%2Fplatform%2Fai%2F&amp;esheet=53404514&amp;newsitemid=20230523005178&amp;lan=en-US&amp;anchor=Sprinklr+AI%2B&amp;index=3&amp;md5=ebc520db52bc76f3111e08cfe68fd2ad\">Sprinklr AI+<\/a> allows enterprises to combine unstructured, CX data from 30+ digital channels \u2013 including social platforms, messaging platforms, and millions of publicly available news, blog, and review sites \u2013 with generative AI to create content, improve feedback and assistance, and more quickly identify insights and subsequent actions. Sprinklr AI+ incorporates generative AI powered by an integration with the OpenAI enterprise API. This bespoke arrangement includes robust security and privacy terms and demonstrates Sprinklr\u2019s commitment to safeguarding our customer\u2019s data.<\/p>\n<p>\n&#8220;We have seen massive demand for generative AI capabilities to improve customer service and employee efficiency. Sprinklr AI+ brings this transformational technology to customer experience at the enterprise level and has the potential to revolutionize the front office for our global customers,&#8221; <b>said Sprinklr Chief Technology Officer Pavitar Singh.<\/b> &#8220;For us, this is the next evolution of our AI journey to help our customers work better, faster, and more cost effectively, while preserving the level of governance, compliance, and data privacy that the most iconic brands in the world require.&#8221;<\/p>\n<p>\nSprinklr is built from the ground up to unify and centralize CX data on one platform. The flexible and modular architecture allows Sprinklr to quickly integrate with the latest and best technology. <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.sprinklr.com%2Fproducts%2Fplatform%2Fai%2F&amp;esheet=53404514&amp;newsitemid=20230523005178&amp;lan=en-US&amp;anchor=Sprinklr+AI%2B&amp;index=4&amp;md5=6035a55c11c4f70d1289f9c6485d8222\">Sprinklr AI+<\/a> is the next evolution of Sprinklr\u2019s AI that leverages more than 1,250 industry-specific AI models, spanning 100+ languages and 150 countries, to process petabytes of unstructured text, audio, video, images, metrics, and time series data and enables our customers to extract structured insights. With generative AI capabilities powered by an enterprise API integration with OpenAI, Sprinklr customers can tap into new features across all four Sprinklr product suites.<\/p>\n<ul class=\"bwlistdisc\">\n<li><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.sprinklr.com%2Fproducts%2Fcustomer-service%2F&amp;esheet=53404514&amp;newsitemid=20230523005178&amp;lan=en-US&amp;anchor=Sprinklr+Service&amp;index=5&amp;md5=ce6fb5fa01d96e09675ca52753b2e06e\"><b>Sprinklr Service<\/b><\/a><b>: <\/b>Sprinklr Service is the only unified omnichannel CCaaS offering on the market. With Sprinklr AI+, Sprinklr\u2019s customers can now supercharge agent productivity with generative AI features like \u201csummarization\u201d and \u201ccall notes automation.\u201d This allows Sprinklr customer agents to focus completely on their customer, eliminating the need to take notes during the conversation. It also provides other Sprinklr customer agents or supervisors with a quick overview of conversations without reading entire transcripts. Features like \u201creply assistance\u201d help agents generate or improve content with a single click, and Sprinklr AI+ provides the ability to automatically extract answers from the knowledge base directly within the platform, ensuring accuracy and consistency. Sprinklr AI+ improves quality management capabilities by automating the quality scoring and sentiment analysis of conversations at scale. And finally, Sprinklr AI+ augments existing conversational AI bots, chat platforms, and the knowledge base with generative AI for writing, translation, summarization and more.\n<\/li>\n<li><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.sprinklr.com%2Fproducts%2Fconsumer-intelligence%2F&amp;esheet=53404514&amp;newsitemid=20230523005178&amp;lan=en-US&amp;anchor=Sprinklr+Insights&amp;index=6&amp;md5=9ac53e7c78aeb92dc54cbc52ad5f69f9\"><b>Sprinklr Insights<\/b><\/a><b>: <\/b>Sprinklr\u2019s AI-powered research platform increases the speed from data, to insight, to action with generative AI. \u201cTopic and keyword creation\u201d with support from generative AI helps customers find the right information more quickly. \u201cArticle paraphraser\u201d and \u201cmessage summary\u201d capabilities provide at-a-glance overviews of detailed articles and content for quick review and action from Sprinklr customers\u2019 marketing and communications teams.\n<\/li>\n<li><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.sprinklr.com%2Fproducts%2Fmarketing-and-advertising%2F&amp;esheet=53404514&amp;newsitemid=20230523005178&amp;lan=en-US&amp;anchor=Sprinklr+Marketing&amp;index=7&amp;md5=65a414edbbb7c90fe265cd07207bb5f9\"><b>Sprinklr Marketing<\/b><\/a><b>:<\/b> Sprinklr Marketing is the only unified omnichannel platform for the end-to-end marketing lifecycle. Sprinklr AI+ delivers generative AI-powered suggestions to help our customers build marketing campaigns \u2013 including the ability to create tone, voice, and visual style guidelines. Sprinklr customers can also tap generative AI within the platform to assist in brainstorming ideas, personas, CTAs, and USPs. For paid social media campaigns, generative AI helps our customers create and refine social content.\n<\/li>\n<li><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.sprinklr.com%2Fproducts%2Fsocial-media-management%2F&amp;esheet=53404514&amp;newsitemid=20230523005178&amp;lan=en-US&amp;anchor=Sprinklr+Social&amp;index=8&amp;md5=a89672b8acccfc1016a634499b7b7c0d\"><b>Sprinklr Social<\/b><\/a><b>:<\/b> Sprinklr Social with Sprinklr AI+ includes publishing, engagement, and reporting tools integrated with OpenAI\u2019s generative AI models to help enterprise social media teams create better content, more quickly, with fewer resources.\n<\/li>\n<\/ul>\n<p><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.sprinklr.com%2Fproducts%2Fplatform%2Fai%2F&amp;esheet=53404514&amp;newsitemid=20230523005178&amp;lan=en-US&amp;anchor=Sprinklr+AI%2B&amp;index=9&amp;md5=8b74d5f15780cfa603da9ca10bfcfad9\">Sprinklr AI+<\/a> gives brands a unified generative AI capability for social media management, customer service, and marketing that is built with enterprise-level governance, security, and data privacy in the design.<\/p>\n<p><b>Availability:<\/b><\/p>\n<ul class=\"bwlistdisc\">\n<li><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.sprinklr.com%2Fproducts%2Fplatform%2Fai%2F&amp;esheet=53404514&amp;newsitemid=20230523005178&amp;lan=en-US&amp;anchor=Sprinklr+AI%2B&amp;index=10&amp;md5=0426b7af01f07c72b2424662197af59f\">Sprinklr AI+<\/a> is currently in a limited availability beta. Please contact your account representative to be added to the program or to be shortlisted for our general launch coming soon.\n<\/li>\n<\/ul>\n<p><b>About Sprinklr<\/b><\/p>\n<p><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.sprinklr.com%2F&amp;esheet=53404514&amp;newsitemid=20230523005178&amp;lan=en-US&amp;anchor=Sprinklr&amp;index=11&amp;md5=4e963d29933b084ee34c945d310a70b5\">Sprinklr<\/a> is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr&#8217;s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,400 of the world\u2019s most valuable enterprises \u2014 global brands like Microsoft, P&amp;G, Samsung and more than 50% of the Fortune 100.<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20230523005178r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20230523005178\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20230523005178\/en\/<\/a><\/span><\/p>\n<p><b>Press<br \/>\n<\/b><br \/>Austin DeArman<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:pr@sprinklr.com\">pr@sprinklr.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> United States North America New York<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Software Social Media Data Management Consumer Electronics Apps\/Applications Technology Artificial Intelligence Security Online Privacy Marketing Communications Other Technology<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20230523005178\/en\/1205077\/3\/Sprinklr-Logo-PrimaryUse-Positive-RBG.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Sprinklr AI+ Supercharges Customer Experience Data for Deeper Insights, Better Decisions, and Faster Actions Sprinklr launches AI+, a new AI-everywhere offering unifying Sprinklr\u2019s proprietary AI with generative AI from OpenAI. Sprinklr\u2019s proprietary AI, built over the past decade, is focused specifically on deriving insights from unstructured customer experience (CX) data. It leverages more than 1,250 industry-specific AI models, spanning 100+ languages and 150 countries. Sprinklr AI+ integrates with the OpenAI enterprise API (Application Program Interface) to help ensure a more robust protection of data, for the most sophisticated enterprises. Sprinklr AI+ leverages generative AI in all four Sprinklr product suites to offer AI-powered omnichannel contact center as a service (CCaaS), social media management, marketing, and research tools. NEW YORK&#8211;(BUSINESS WIRE)&#8211;Sprinklr &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/sprinklr-ai-supercharges-customer-experience-data-for-deeper-insights-better-decisions-and-faster-actions\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Sprinklr AI+ Supercharges Customer Experience Data for Deeper Insights, Better Decisions, and Faster Actions&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-759995","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Sprinklr AI+ Supercharges Customer Experience Data for Deeper Insights, Better Decisions, and Faster Actions - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/sprinklr-ai-supercharges-customer-experience-data-for-deeper-insights-better-decisions-and-faster-actions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sprinklr AI+ Supercharges Customer Experience Data for Deeper Insights, Better Decisions, and Faster Actions - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Sprinklr AI+ Supercharges Customer Experience Data for Deeper Insights, Better Decisions, and Faster Actions Sprinklr launches AI+, a new AI-everywhere offering unifying Sprinklr\u2019s proprietary AI with generative AI from OpenAI. Sprinklr\u2019s proprietary AI, built over the past decade, is focused specifically on deriving insights from unstructured customer experience (CX) data. It leverages more than 1,250 industry-specific AI models, spanning 100+ languages and 150 countries. Sprinklr AI+ integrates with the OpenAI enterprise API (Application Program Interface) to help ensure a more robust protection of data, for the most sophisticated enterprises. Sprinklr AI+ leverages generative AI in all four Sprinklr product suites to offer AI-powered omnichannel contact center as a service (CCaaS), social media management, marketing, and research tools. 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Market Newsdesk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.marketnewsdesk.com\/index.php\/sprinklr-ai-supercharges-customer-experience-data-for-deeper-insights-better-decisions-and-faster-actions\/","og_locale":"en_US","og_type":"article","og_title":"Sprinklr AI+ Supercharges Customer Experience Data for Deeper Insights, Better Decisions, and Faster Actions - Market Newsdesk","og_description":"Sprinklr AI+ Supercharges Customer Experience Data for Deeper Insights, Better Decisions, and Faster Actions Sprinklr launches AI+, a new AI-everywhere offering unifying Sprinklr\u2019s proprietary AI with generative AI from OpenAI. Sprinklr\u2019s proprietary AI, built over the past decade, is focused specifically on deriving insights from unstructured customer experience (CX) data. It leverages more than 1,250 industry-specific AI models, spanning 100+ languages and 150 countries. Sprinklr AI+ integrates with the OpenAI enterprise API (Application Program Interface) to help ensure a more robust protection of data, for the most sophisticated enterprises. Sprinklr AI+ leverages generative AI in all four Sprinklr product suites to offer AI-powered omnichannel contact center as a service (CCaaS), social media management, marketing, and research tools. 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