{"id":756501,"date":"2023-05-09T09:35:53","date_gmt":"2023-05-09T13:35:53","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/zscaler-expands-digital-experience-monitoring-with-new-ai-powered-insights-and-analysis-to-support-employee-productivity\/"},"modified":"2023-05-09T09:35:53","modified_gmt":"2023-05-09T13:35:53","slug":"zscaler-expands-digital-experience-monitoring-with-new-ai-powered-insights-and-analysis-to-support-employee-productivity","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/zscaler-expands-digital-experience-monitoring-with-new-ai-powered-insights-and-analysis-to-support-employee-productivity\/","title":{"rendered":"Zscaler Expands Digital Experience Monitoring with New AI-Powered Insights and Analysis to Support Employee Productivity"},"content":{"rendered":"

\nIndustry\u2019s Most Intelligent Digital Experience Monitoring Solution Delivers IT and Helpdesk Teams Granular Incident Detection and Response to Reduce Costs and Expedite Time to Resolution
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SAN JOSE, Calif., May 09, 2023 (GLOBE NEWSWIRE) — Zscaler, Inc.<\/u><\/a> (NASDAQ: ZS), the leader in cloud security, today announced advancements to Zscaler Digital ExperienceTM<\/sup> (ZDX\u2122), an integrated solution that provides end-to-end visibility and IT troubleshooting capabilities accessed through the Zscaler security cloud. The modern workforce is geographically dispersed, resulting in difficulties for IT and helpdesk teams that need to ensure non-stop productivity and high-quality digital user experiences for all employees. With the recent ZDX updates, Zscaler uses AI-powered insights to empower IT Operations and Service Desk teams with insights, diagnostics, and remediation needed to ensure flawless digital experiences and support workforce productivity, especially within organizations where applications, data and their users are widely distributed. Leveraging AI can accelerate the troubleshooting process dramatically, reducing remediation time from hours, days or even weeks, to a few minutes.<\/p>\n

Zscaler\u2019s new AI-powered monitoring capabilities provide more transparency into the user experience and offer intelligent solutions for user issues and performance inefficiencies. In addition, Zscaler now provides meeting quality metrics for WebEx to fine-tune the user experience, and ZDX has already implemented support for UCaaS applications like Microsoft Teams and Zoom. This comprehensive approach to digital experience monitoring allows service teams to maximize digital dexterity, achieve approximately 70% improvement in IT Ops productivity when AI-powered root cause analysis is used and scale their global enterprise with environments secured by Zscaler.<\/p>\n

\u201cWith the move to cloud, SaaS and hybrid work, it\u2019s becoming increasingly difficult for IT teams to monitor performance across distributed apps, data, and users. Siloed network, application and device monitoring tools provide fragmented visibility and fail within zero trust environments, leaving IT teams unprepared,\u201d said Dhawal Sharma, Vice President and General Manager at Zscaler. \u201cThese new capabilities provide deep insights and AI-powered analysis that help IT teams thrive within these complex environments so that they can ensure optimal digital experiences, and increase employee productivity.\u201d<\/p>\n

The new Zscaler Digital Experience capabilities provide actionable insights and diagnostics by analyzing enormous amounts of telemetry gathered by unifying monitoring silos across diverse end-user devices, a user\u2019s local network, ISP and corporate networks, proxies, the Zscaler Zero Trust Exchange and applications. IT teams within enterprise-sized organizations can now:<\/p>\n