{"id":755010,"date":"2023-05-04T11:37:57","date_gmt":"2023-05-04T15:37:57","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/livevox-identified-among-the-eleven-ccaas-providers-that-matter-most\/"},"modified":"2023-05-04T11:37:57","modified_gmt":"2023-05-04T15:37:57","slug":"livevox-identified-among-the-eleven-ccaas-providers-that-matter-most","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/livevox-identified-among-the-eleven-ccaas-providers-that-matter-most\/","title":{"rendered":"LiveVox Identified Among the Eleven CCaaS Providers That Matter Most"},"content":{"rendered":"

<\/p>\n

LiveVox Identified Among the Eleven CCaaS Providers That Matter Most<\/b><\/p>\n

Independent research report on Contact Center As A Service, Q1 2023 recognizes LiveVox for providing quick time-to-value<\/i><\/p>\n

SAN FRANCISCO–(BUSINESS WIRE<\/a>)–
\nLiveVox (Nasdaq: LVOX), a proven cloud CCaaS platform built to transform contact center performance, announced it has been included among top contact center providers in the latest Forrester Wave\u2122 for CCaaS<\/a>. LiveVox was recognized for its all-in-one contact center solution that provides ease-of-use and quick time-to-value for customers.<\/p>\n

\nThe report \u2013 The Forrester Wave\u2122: Contact Center As A Service, Q1 2023<\/a> \u2013 identified the top vendors within the market and evaluated them based on 34 key criteria \u2013 assessing capabilities including workforce optimization (WFO), agent desktop and tools, outbound tools, omnichannel routing, and more. Forrester also identified three key components for CCaaS providers \u2013 a comprehensive approach to AI integration, a broad but tightly integrated suite of solutions, and personalization. When evaluating LiveVox, Forrester cited its simple-to-manage contact center platform \u2013 with an internal CRM system that makes customer data easily accessible for integrations, routing decisions, and for use in the agent desktop. LiveVox\u2019s reporting, dashboards, and analytics capabilities were also identified as strengths.<\/p>\n

\nAccording to the report authored by Principal Analyst Max Ball, LiveVox\u2019s \u201cgoal is to deliver sophisticated contact center tools to its customers in a manner that is easy to use and administer, and provides a quick time to value.\u201d Ball also noted that, \u201cNorth American-based brands with small-to-midsized contact centers looking for a straightforward solution that provides quick value should consider LiveVox.\u201d<\/p>\n

\n\u201cBeing named one of the top CCaaS providers by Forrester further validates the value that we\u2019re able to deliver to our customers,\u201d said John DiLullo, CEO, LiveVox. \u201cLiveVox helps improve agent productivity, lowers costs, opens the door to more and better consumer interactions, and helps contact center leaders better utilize agents working from anywhere. Our ability to meet customer needs at an attractive price point is unmatched in the industry.\u201d<\/p>\n

About LiveVox<\/b><\/p>\n

\nLiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center\u2019s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.<\/p>\n

\nFor more than 20 years, clients of all sizes and industries have trusted LiveVox\u2019s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.<\/p>\n

\nTo stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com<\/a> or call one of our specialists at (844) 207-6663.<\/p>\n

Forward-Looking Statements<\/b><\/p>\n

\nThis press release contains certain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Some of the forward-looking statements can be identified by the use of forward-looking words. Statements that are not historical in nature, including those containing the words \u201canticipate,\u201d \u201cexpect,\u201d \u201csuggests,\u201d \u201cplan,\u201d \u201cbelieve,\u201d \u201cintend,\u201d \u201cestimates,\u201d \u201ctargets,\u201d \u201cprojects,\u201d \u201cshould,\u201d \u201ccould,\u201d \u201cwould,\u201d \u201cmay,\u201d \u201cwill,\u201d \u201cforecast,\u201d \u201copportunity\u201d and other similar expressions are intended to identify forward-looking statements. All forward-looking statements are based upon management estimates and forecasts and reflect the views, assumptions, expectations, and opinions of the LiveVox as of the date of this press release, and may include, without limitation, changes in general economic conditions, including as a result of COVID-19, all of which are accordingly subject to change. Any such estimates, assumptions, expectations, forecasts, views or opinions set forth in this press release constitute LiveVox\u2019s judgments and should be regarded as indicative, preliminary and for illustrative purposes only. The forward-looking statements contained in this press release are subject to a number of factors, risks and uncertainties, some of which are not currently known to LiveVox, which may cause the LiveVox\u2019s actual results, performance or financial condition to be materially different from the expectations of future results, performance of financial condition. Important factors, among others, that may affect actual results are described in the Company\u2019s filings with the Securities and Exchange Commission (\u201cSEC\u201d), including our Form 10-K filed with the SEC on March 2, 2023. Although forward-looking statements have been made in good faith and are based on assumptions that the LiveVox believes to be reasonable, there is no assurance that the expected results will be achieved. LiveVox\u2019s actual results may differ materially from the results discussed in forward-looking statements. Readers are cautioned not to place undue reliance upon any forward-looking statements, which speak only as of the date made. These forward-looking statements are made only as of the date hereof, and LiveVox does not undertake any obligations to update or revise the forward-looking statements, whether as a result of new information, future events or otherwise, except as required by law.<\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20230504005311\/en\/<\/a><\/span><\/p>\n

PR for LiveVox
\n<\/b>
Katie Creaser
\n
LiveVoxPR@ICRInc.com
\n<\/a><\/p>\n

IR for LiveVox
\n<\/b>
Ryan Gardella
\n
LiveVoxIR@ICRInc.com<\/a><\/p>\n

KEYWORDS:<\/b> California United States North America<\/p>\n

INDUSTRY KEYWORDS:<\/b> Networks Security Data Management Technology Software<\/p>\n

MEDIA:<\/b><\/p>\n\n","protected":false},"excerpt":{"rendered":"

LiveVox Identified Among the Eleven CCaaS Providers That Matter Most Independent research report on Contact Center As A Service, Q1 2023 recognizes LiveVox for providing quick time-to-value SAN FRANCISCO–(BUSINESS WIRE)– LiveVox (Nasdaq: LVOX), a proven cloud CCaaS platform built to transform contact center performance, announced it has been included among top contact center providers in the latest Forrester Wave\u2122 for CCaaS. LiveVox was recognized for its all-in-one contact center solution that provides ease-of-use and quick time-to-value for customers. The report \u2013 The Forrester Wave\u2122: Contact Center As A Service, Q1 2023 \u2013 identified the top vendors within the market and evaluated them based on 34 key criteria \u2013 assessing capabilities including workforce optimization (WFO), agent desktop and tools, outbound tools, … <\/p>\n

Continue reading “LiveVox Identified Among the Eleven CCaaS Providers That Matter Most”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-755010","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nLiveVox Identified Among the Eleven CCaaS Providers That Matter Most - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/livevox-identified-among-the-eleven-ccaas-providers-that-matter-most\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"LiveVox Identified Among the Eleven CCaaS Providers That Matter Most - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"LiveVox Identified Among the Eleven CCaaS Providers That Matter Most Independent research report on Contact Center As A Service, Q1 2023 recognizes LiveVox for providing quick time-to-value SAN FRANCISCO–(BUSINESS WIRE)– LiveVox (Nasdaq: LVOX), a proven cloud CCaaS platform built to transform contact center performance, announced it has been included among top contact center providers in the latest Forrester Wave\u2122 for CCaaS. LiveVox was recognized for its all-in-one contact center solution that provides ease-of-use and quick time-to-value for customers. 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