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- \nSlack GPT furthers Salesforce\u2019s efforts to develop trusted generative AI for business<\/p>\n<\/li>\n
- \nSlack is building AI natively into its user experience<\/p>\n<\/li>\n
- \nNewly launched next-generation Slack platform is AI-ready with apps deployed and thousands more in development<\/p>\n<\/li>\n
- \nNew Einstein GPT app for Slack will help customers tap into employee knowledge and trusted customer data with generative AI that supercharges productivity<\/p>\n<\/li>\n<\/ul>\n
NEW YORK–(BUSINESS WIRE<\/a>)–
\nToday at World Tour NYC<\/a>, Salesforce (NYSE: CRM), the global leader in CRM, announced Slack GPT, a new conversational AI experience natively integrated into Slack that will transform how work gets done. Slack GPT will deliver the ability to use generative AI app integrations, different language models, and the power to tap into secure customer data insights from the Customer 360 and Data Cloud. And, it will work with Einstein GPT to unlock the power of CRM and conversational data to make every organization more productive.<\/p>\nThis press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20230504005457\/en\/<\/a><\/p>\n
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<\/p>\nNew Einstein GPT app for Slack (Graphic: Business Wire)<\/p>\n<\/div>\n
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- New native AI built into Slack<\/b>: Slack will bring AI natively into the user experience to help customers work smarter, learn faster, and communicate better. For example, AI-powered conversation summaries and writing assistance will be available directly in Slack, all with just a click.\n<\/li>\n
- Slack\u2019s new AI-ready platform<\/b>: With the newly released Slack platform<\/a>, customers will be able to build no-code workflows that embed AI actions with simple prompts at each step, making it easy for anyone to deploy AI automation. They can also securely integrate a large language model (LLM) from companies like OpenAI and Anthropic, or use the LLM of their choice. This includes those funded by Salesforce Venture\u2019s generative AI fund<\/a>, and in the future, Salesforce\u2019s proprietary LLMs.\n<\/li>\n
- New Einstein GPT<\/a> app for Slack<\/b>: Slack is the conversational interface to the Customer 360<\/a>, soon bringing Einstein GPT-powered insights from real-time customer data to life in Slack and enriching every team\u2019s understanding of their customers.\n<\/li>\n<\/ul>\n
\n\u201cGenerative AI has enormous potential to redefine how work is done and unlock significant business productivity,\u201d said Lidiane Jones, CEO of Slack. \u201cThe real power of this technology is when AI can analyze and act on the most valuable data from a company’s most trusted resource \u2014 its own internal knowledge. Slack GPT is the conversational AI platform of the future, helping organizations easily tap into their trusted customer data and essential employee knowledge so they can work smarter and make smarter decisions faster.\u201d<\/p>\n
Significance: <\/b>Slack\u2019s new State of Work report<\/a> finds companies are missing opportunities to boost employee productivity with time-saving technologies \u2014 including AI and automations.<\/p>\n
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- \nPeople adopting AI are 90% more likely to report higher levels of productivity.<\/p>\n<\/li>\n
- \nYet, just 27% of companies currently use AI tools to help increase efficiency.<\/p>\n<\/li>\n
- \nThose who use automations at work estimate saving an average of 3.6 hours a week \u2013 this equates to, at minimum, one working month given back to each employee annually to focus on meaningful work.<\/p>\n<\/li>\n<\/ul>\n
Go deeper<\/b>:<\/b> Slack GPT will deliver intelligence across automations, shared knowledge, and conversations in Slack. Most importantly, the AI is customizable to a company\u2019s unique needs \u2014 whether they want to integrate a language model of choice, build their own AI-powered no-code workflows, or bring AI effortlessly into the Slack experience.<\/p>\n
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- \nNative capabilities are purpose-built AI features designed to fit seamlessly into Slack’s interface, making it more convenient and easier to get contextual AI assistance. In the future, customers could:<\/p>\n
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- Summarize conversations and huddles: <\/b>Getting up to speed on unread Slack messages in one click, or asking Slack GPT to join a huddle and instantly provide a summary and next steps afterwards.\n<\/li>\n
- Communicate more effectively:<\/b> With AI assistance built contextually into Slack\u2019s message composer and newly launched Slack canvas<\/a>, customers will be able to easily distill the content, adjust the tone, and more.\n<\/li>\n<\/ul>\n<\/li>\n
- \nIntegrations in Slack\u2019s app directory are a quick and secure way for customers to extend the functionality of third-party or in-house LLMs they already use in Slack. With Slack GPT, customers will be able to:<\/p>\n
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- Create no-code workflows that automate work <\/b>across Slack, LLMs, and their ecosystem of software tools. In Workflow Builder, customers will be able to instantly connect a generative AI app to a workflow.\n<\/li>\n
- Integrate generative AI apps from leading platforms<\/b> like ChatGPT from OpenAI and Claude from Anthropic, built on Slack\u2019s trusted platform. These apps will not be used to train their large language models.\n<\/li>\n
- Build custom integrations.<\/b> With a thriving Slack developer community, customers can build their own custom integrations that tap into intelligence powered by leading LLMs.\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
Fast facts<\/b>:<\/b><\/p>\n
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- Slack GPT for Sales<\/span>: Sales teams could auto-generate account channel summaries, customer recommendations, and prospect messages to work quickly and save time.\n<\/li>\n
- Slack GPT for Service<\/span>: Service agents could solve cases and respond to customers faster with AI-generated solutions and responses, and auto-generate case summaries to share team knowledge in channels and canvases.\n<\/li>\n
- Slack GPT for Dev\/IT<\/span>:Developers couldinstantly auto-scan channel activities and summarize root cause analysis, saving hours on incident management.\n<\/li>\n
- Slack GPT for Marketing<\/span>: Marketers could auto-generate copy and images for blogs, email campaigns, social, and advertising directly into a channel for team collaboration.\n<\/li>\n<\/ul>\n
Availability:<\/b><\/p>\n
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- Claude app for Slack<\/a> is now available; ChatGPT app for Slack is in beta.\n<\/li>\n
- \nWorkflow Builder with Slack GPT AI connectors will be available this summer.<\/p>\n<\/li>\n
- \nSlack GPT native AI capabilities and the Einstein GPT app for Slack are in development.<\/p>\n<\/li>\n<\/ul>\n
Learn more<\/b>:<\/b><\/p>\n
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- Stay<\/a> in the know on all things Slack GPT\n<\/li>\n
- Review<\/a> findings from the new Slack State of Work report\n<\/li>\n
- Read<\/a> more about Salesforce\u2019s ethical approach to generative AI\n<\/li>\n<\/ul>\n
Forward looking statement:<\/b><\/p>\n
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol \u201cCRM.\u201d For more information please visit <\/i>https:\/\/www.salesforce.com<\/a><\/i>, or call 1-800-NO-SOFTWARE<\/i>.<\/p>\n
<\/p>\n
View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20230504005457\/en\/<\/a><\/span><\/p>\n
- Review<\/a> findings from the new Slack State of Work report\n<\/li>\n
- Slack GPT for Service<\/span>: Service agents could solve cases and respond to customers faster with AI-generated solutions and responses, and auto-generate case summaries to share team knowledge in channels and canvases.\n<\/li>\n
- Integrate generative AI apps from leading platforms<\/b> like ChatGPT from OpenAI and Claude from Anthropic, built on Slack\u2019s trusted platform. These apps will not be used to train their large language models.\n<\/li>\n
- Communicate more effectively:<\/b> With AI assistance built contextually into Slack\u2019s message composer and newly launched Slack canvas<\/a>, customers will be able to easily distill the content, adjust the tone, and more.\n<\/li>\n<\/ul>\n<\/li>\n
- Summarize conversations and huddles: <\/b>Getting up to speed on unread Slack messages in one click, or asking Slack GPT to join a huddle and instantly provide a summary and next steps afterwards.\n<\/li>\n
- \nNative capabilities are purpose-built AI features designed to fit seamlessly into Slack’s interface, making it more convenient and easier to get contextual AI assistance. In the future, customers could:<\/p>\n
- Slack\u2019s new AI-ready platform<\/b>: With the newly released Slack platform<\/a>, customers will be able to build no-code workflows that embed AI actions with simple prompts at each step, making it easy for anyone to deploy AI automation. They can also securely integrate a large language model (LLM) from companies like OpenAI and Anthropic, or use the LLM of their choice. This includes those funded by Salesforce Venture\u2019s generative AI fund<\/a>, and in the future, Salesforce\u2019s proprietary LLMs.\n<\/li>\n
- New native AI built into Slack<\/b>: Slack will bring AI natively into the user experience to help customers work smarter, learn faster, and communicate better. For example, AI-powered conversation summaries and writing assistance will be available directly in Slack, all with just a click.\n<\/li>\n
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