{"id":754650,"date":"2023-05-04T04:03:19","date_gmt":"2023-05-04T08:03:19","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/welsh-water-turns-on-the-tap-to-enhanced-customer-experiences-with-8x8-cpaas\/"},"modified":"2023-05-04T04:03:19","modified_gmt":"2023-05-04T08:03:19","slug":"welsh-water-turns-on-the-tap-to-enhanced-customer-experiences-with-8x8-cpaas","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/welsh-water-turns-on-the-tap-to-enhanced-customer-experiences-with-8x8-cpaas\/","title":{"rendered":"Welsh Water Turns on the Tap to Enhanced Customer Experiences with 8×8 CPaaS"},"content":{"rendered":"

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Welsh Water Turns on the Tap to Enhanced Customer Experiences with 8×8 CPaaS<\/b><\/p>\n

The Not-for-Profit Water Company in Wales Deploys 8×8\u2019s Video Solution to Solve Customer Issues Quickly, While Making the Best Use of its Staff and Budget<\/i><\/p>\n

LONDON–(BUSINESS WIRE<\/a>)–8×8, Inc.<\/a> (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced that Welsh Water<\/a> has deployed the 8×8 CPaaS<\/a> Video Interaction API, to improve the organisation\u2019s efficiency and productivity while also delivering faster service resolution for enhanced customer experiences.<\/p>\n

\nWelsh Water is a not-for-profit company responsible for supplying drinking water and wastewater services to 1.4 million households in Wales and western England. Supplying one of the world\u2019s most diverse geographical regions, Welsh Water faced challenges providing customer support especially when related to triaging customer issues such as leaking or burst pipes. A lack of visual data made it difficult for staff to know what exactly was needed to fix an issue, including the necessary tools, leading to wasted time and money \u2013 a cost of approximately \u00a3130 per trip.<\/p>\n

\nWith 8×8 CPaaS, which includes SMS<\/a>, voice<\/a>, chat apps<\/a>, video<\/a>, and performance monitoring<\/a>, Welsh Water is able to better communicate with their customers through the 8×8 Video Interaction solution that allows for real-time video communication and a better understanding of customer issues. Through the use of video, Welsh Water can remotely connect with the customer to better diagnose a problem correctly the first time, judge its severity and priority, and develop an appropriate plan of action, leading to better customer service experiences.<\/p>\n

\n\u201cResolving issues for customers requires a multistep process to identify the severity, who is best equipped to fix the issue, and where it falls on the list of current priorities,\u201d said Peter O\u2019Hanlon, Head of Delivery for Customer Strategy for Welsh Water. \u201cThe 8×8 Video Interaction API allows us to better perform triage when issues and problems arise over the phone or mobile device without needing to send someone out straight away to the physical location. We\u2019re now better equipped to solve problems faster, which is a benefit to both us and our customers.\u201d<\/p>\n

\n\u201cWhen a customer has a service issue they want it resolved as quickly as possible. Not identifying and fixing the problem in a timely manner can negatively impact productivity and operating costs as well as employee and customer experience,\u201d said Stephen Hamill, General Manager, CPaaS at 8×8, Inc. \u201c8×8 CPaaS provides Welsh Water with the tools and resources, namely real-time video interactions, needed to do their job efficiently and quickly. When dealing with stressful situations, such as water issues, the right technology makes all the difference to both employee and customer experiences.\u201d<\/p>\n

\n8×8’s portfolio of communication APIs are part of the 8×8 XCaaS<\/a>\u2122 (eXperience Communications as a Service\u2122) integrated cloud contact centre<\/a>, business phone<\/a>, video meetings<\/a>, team chat<\/a>, and SMS<\/a> in a single-vendor solution. 8×8 XCaaS is built on the resilient, secure, and compliant 8×8 eXperience Communications Platform<\/a>\u2122, which offers the highest levels of reliability with a financially backed, platform-wide 99.999 percent uptime SLA across an integrated cloud UCaaS and CCaaS solution.<\/p>\n

About 8×8 Inc.<\/b><\/p>\n

\n8×8, Inc. (NASDAQ: EGHT) is transforming the future of business communications as a leading software as a service provider of 8×8 XCaaS\u2122 (eXperience Communications as a Service\u2122), an integrated contact center, voice communications, video, chat, and SMS solution built on one global cloud communications platform. 8×8 uniquely eliminates the silos between unified communications as a service (UCaaS) and contact center as a service (CCaaS) to power the communications requirements of all employees globally as they work together to deliver differentiated customer experiences. For additional information, visit www.8×8.com<\/a>, or follow 8×8 on LinkedIn<\/a>, Twitter<\/a> and Facebook<\/a>.<\/p>\n

\n8×8\u00ae, 8×8 XCaaS\u2122, eXperience Communications as a Service\u2122, eXperience Communications Platform\u2122 are trademarks of 8×8, Inc.<\/p>\n

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View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20230504005316\/en\/<\/a><\/span><\/p>\n

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PR@8×8.com<\/a><\/p>\n

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KEYWORDS:<\/b> California Europe United States United Kingdom North America<\/p>\n

INDUSTRY KEYWORDS:<\/b> Technology Other Natural Resources Utilities Natural Resources Telecommunications Software Networks Audio\/Video Internet VoIP Energy<\/p>\n

MEDIA:<\/b><\/p>\n\n\n\n\n
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Welsh Water Turns on the Tap to Enhanced Customer Experiences with 8×8 CPaaS The Not-for-Profit Water Company in Wales Deploys 8×8\u2019s Video Solution to Solve Customer Issues Quickly, While Making the Best Use of its Staff and Budget LONDON–(BUSINESS WIRE)–8×8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced that Welsh Water has deployed the 8×8 CPaaS Video Interaction API, to improve the organisation\u2019s efficiency and productivity while also delivering faster service resolution for enhanced customer experiences. Welsh Water is a not-for-profit company responsible for supplying drinking water and wastewater services to 1.4 million households in Wales and western England. Supplying one of the world\u2019s most diverse geographical regions, Welsh Water faced challenges providing customer support especially … <\/p>\n

Continue reading “Welsh Water Turns on the Tap to Enhanced Customer Experiences with 8×8 CPaaS”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-754650","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nWelsh Water Turns on the Tap to Enhanced Customer Experiences with 8x8 CPaaS - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/welsh-water-turns-on-the-tap-to-enhanced-customer-experiences-with-8x8-cpaas\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Welsh Water Turns on the Tap to Enhanced Customer Experiences with 8x8 CPaaS - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Welsh Water Turns on the Tap to Enhanced Customer Experiences with 8×8 CPaaS The Not-for-Profit Water Company in Wales Deploys 8×8\u2019s Video Solution to Solve Customer Issues Quickly, While Making the Best Use of its Staff and Budget LONDON–(BUSINESS WIRE)–8×8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced that Welsh Water has deployed the 8×8 CPaaS Video Interaction API, to improve the organisation\u2019s efficiency and productivity while also delivering faster service resolution for enhanced customer experiences. Welsh Water is a not-for-profit company responsible for supplying drinking water and wastewater services to 1.4 million households in Wales and western England. 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