{"id":754310,"date":"2023-05-03T09:25:24","date_gmt":"2023-05-03T13:25:24","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/marchex-launches-spotlight-for-automotive-adding-to-ai-powered-conversation-intelligence-platform\/"},"modified":"2023-05-03T09:25:24","modified_gmt":"2023-05-03T13:25:24","slug":"marchex-launches-spotlight-for-automotive-adding-to-ai-powered-conversation-intelligence-platform","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/marchex-launches-spotlight-for-automotive-adding-to-ai-powered-conversation-intelligence-platform\/","title":{"rendered":"Marchex Launches Spotlight for Automotive, Adding to AI-Powered Conversation Intelligence Platform"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistdisc { list-style-type: disc }\n.bwuline { text-decoration: underline }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>Marchex Launches Spotlight for Automotive, Adding to AI-Powered Conversation Intelligence Platform<\/b><\/p>\n<p class=\"bwalignc\"><b><i>Company Signs Major New Automotive Brand Customer and Multi-Year Extension with Existing Brand<\/i><\/b><\/p>\n<p>SEATTLE&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.marchex.com%2F&amp;esheet=53392382&amp;newsitemid=20230503005348&amp;lan=en-US&amp;anchor=Marchex%2C+Inc&amp;index=1&amp;md5=2ee04bb17c7d9dfeb6d8dfeb1e6e3b9a\">Marchex, Inc<\/a>. (NASDAQ: MCHX), the award-winning AI-powered conversation intelligence company that helps businesses turn strategic insights into the actions that drive their most valued sales and marketing outcomes, today announced that it has launched Marchex Spotlight for Automotive (<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.marchex.com%2Fproducts%2Fspotlight-conversation-analytics%2F&amp;esheet=53392382&amp;newsitemid=20230503005348&amp;lan=en-US&amp;anchor=www.marchex.com%2Fproducts%2Fspotlight-conversation-analytics&amp;index=2&amp;md5=49cfd491dae5da8551e6e7ebc06ade4d\">www.marchex.com\/products\/spotlight-conversation-analytics<\/a>), a key addition to the company\u2019s conversation intelligence platform. Spotlight enables original equipment manufacturers (OEMs), brand, and dealer customers to increase revenue by easily identifying failed business-to-consumer conversations that drive instant corrective actions through AI-powered conversational intelligence.<\/p>\n<p>\nAlong with the launch of Spotlight, Marchex also announced that it has signed a multi-year extension with a major automotive brand customer, as well as a multi-year engagement with a new automotive brand customer, enabling Marchex to expand its relationships through deeper integration with these brands and additional dealership engagements. As part of Marchex\u2019s growing automotive customer base, Spotlight now includes eight brands and more than 8,500 dealers, representing more than 50% of the franchised dealerships in the US.<\/p>\n<p>\nMarchex engineered Spotlight to identify failures in the customer journey that impact sales, focused on failed call and text conversations through an AI-powered platform. By benchmarking call performance and outcomes across a retail network, it becomes evident where to act to improve performance, and which specific actions will be most impactful. Spotlight measures across an individual brand or full network of business locations, all the way down to localized dealer and department levels, providing guided insights directing users specifically where to take needed actions to improve performance and increase sales.<\/p>\n<p>\n\u201cWe continue to see strong momentum and interest in the automotive vertical tied to Marchex\u2019s conversational intelligence products that deliver actionable insights to our customers,\u201d said Edwin Miller, Marchex CEO. \u201cOur solutions are proven to drive demonstrable success. Spotlight is the latest step in Marchex delivering world-class automotive conversational intelligence solutions to help our customers sell more. Spotlight is already being met with significant interest and high adoption across our customer base. While the initial focus for Spotlight is on automotive industry applications, its functionality is well suited to extend into other business categories and we look forward to developing these opportunities while building upon our leadership in automotive.\u201d<\/p>\n<p>\nWith data-driven insights, AI-powered Spotlight removes guesswork tied to actions needed, with parallel benefits for key user groups. For OEMs, brands and field teams, benefits include:<\/p>\n<ul class=\"bwlistdisc\">\n<li>\nInsights that support programs focused on optimizing revenue.<\/p>\n<\/li>\n<li>\nEnabling users to manage brand experience by benchmarking dealers at each level of their hierarchy.<\/p>\n<\/li>\n<li>\nFeatures that empower users to quickly understand progress against targets and identify priority areas of focus.<\/p>\n<\/li>\n<li>\nSupporting and enhancing field teams with observations that identify specific improvement opportunities, at scale, across their network.<\/p>\n<\/li>\n<\/ul>\n<p>\nFor dealer\/retailer users, benefits include:<\/p>\n<ul class=\"bwlistdisc\">\n<li>\nInsights focused on optimizing revenue and customer experience.<\/p>\n<\/li>\n<li>\nFeatures that enable users to quickly understand progress against targets and identify priority areas of focus.<\/p>\n<\/li>\n<li>\nObservations for dealership and retail teams that identify specific improvement opportunities.<\/p>\n<\/li>\n<li>\nApplications that enable users to focus their attention on where the greatest impacts can be made.<\/p>\n<\/li>\n<\/ul>\n<p><b><span class=\"bwuline\">About Marchex<\/span><\/b><\/p>\n<p>\nMarchex\u2019s award-winning conversation intelligence platform, featuring AI-powered sales engagement and marketing solutions, helps businesses turn strategic insights into the actions that drive their most valued sales outcomes. Our multichannel voice and text capabilities enable sales and marketing teams to deliver the buying experiences that today\u2019s customers expect. Marchex is the trusted conversation intelligence partner for market-leading companies in critical industries, including many of the world\u2019s most innovative and successful brands.<\/p>\n<p>\nPlease visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.marchex.com%2F&amp;esheet=53392382&amp;newsitemid=20230503005348&amp;lan=en-US&amp;anchor=www.marchex.com&amp;index=3&amp;md5=44c21770e72ea785f77a6f01d8418cb6\">www.marchex.com<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.marchex.com%2Fblog&amp;esheet=53392382&amp;newsitemid=20230503005348&amp;lan=en-US&amp;anchor=www.marchex.com%2Fblog&amp;index=4&amp;md5=1bfaaf295f0540e670c4e7e1a8fbeeeb\">www.marchex.com\/blog<\/a> or <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Ftwitter.com%2FMarchex&amp;esheet=53392382&amp;newsitemid=20230503005348&amp;lan=en-US&amp;anchor=%40marchex&amp;index=5&amp;md5=765abcaac110181cd650f28a2f47b3e9\">@marchex<\/a> on Twitter (<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Ftwitter.com%2FMarchex&amp;esheet=53392382&amp;newsitemid=20230503005348&amp;lan=en-US&amp;anchor=Twitter.com%2FMarchex&amp;index=6&amp;md5=a46b7b1d3ce8e378a2f38c8c9e7925ce\">Twitter.com\/Marchex<\/a>), where Marchex discloses material information from time to time about the company, its financial information, and its business.<\/p>\n<p><b><span class=\"bwuline\">Forward-Looking Statements:<\/span><\/b><\/p>\n<p>\nThis press release contains forward-looking statements that involve substantial risks and uncertainties. All statements, other than statements of historical facts, included in this press release regarding our strategy, future operations, future financial position, future revenues, other financial guidance, acquisitions, dispositions, projected costs, prospects, plans and objectives of management are forward-looking statements. We may not actually achieve the plans, intentions, or expectations disclosed in our forward-looking statements and you should not place undue reliance on our forward-looking statements. Actual results or events could differ materially from the plans, intentions and expectations disclosed in the forward-looking statements we make. There are a number of important factors that could cause Marchex&#8217;s actual results to differ materially from those indicated by such forward-looking statements including but not limited to product demand, order cancellations and delays, competition and general economic conditions. These factors are described in greater detail in the &#8220;Risk Factors&#8221; section of our most recent periodic report and registration statement filed with the SEC. All of the information provided in this release is as of the date hereof and Marchex undertakes no duty to update the information provided herein.<\/p>\n<p>\nIn the event the press release contains links to third party websites or materials, the links are provided solely as a convenience to you. Marchex is not responsible for the content of linked third-party sites or materials and does not make any representations regarding the content or accuracy thereof.<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20230503005348r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20230503005348\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20230503005348\/en\/<\/a><\/span><\/p>\n<p>\nMarchex Investor Relations<br \/>\n<br \/>Trevor Caldwell, 206-331-3600<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:ir@marchex.com\">ir@marchex.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> Washington United States North America<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Automotive Technology Professional Services Marketing Communications General Automotive Search Engine Marketing Digital Marketing Data Analytics Software Artificial Intelligence<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20230503005348\/en\/1167182\/3\/Marchex-Wordmark-Hex.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Marchex Launches Spotlight for Automotive, Adding to AI-Powered Conversation Intelligence Platform Company Signs Major New Automotive Brand Customer and Multi-Year Extension with Existing Brand SEATTLE&#8211;(BUSINESS WIRE)&#8211;Marchex, Inc. (NASDAQ: MCHX), the award-winning AI-powered conversation intelligence company that helps businesses turn strategic insights into the actions that drive their most valued sales and marketing outcomes, today announced that it has launched Marchex Spotlight for Automotive (www.marchex.com\/products\/spotlight-conversation-analytics), a key addition to the company\u2019s conversation intelligence platform. Spotlight enables original equipment manufacturers (OEMs), brand, and dealer customers to increase revenue by easily identifying failed business-to-consumer conversations that drive instant corrective actions through AI-powered conversational intelligence. Along with the launch of Spotlight, Marchex also announced that it has signed a multi-year extension with a major &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/marchex-launches-spotlight-for-automotive-adding-to-ai-powered-conversation-intelligence-platform\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Marchex Launches Spotlight for Automotive, Adding to AI-Powered Conversation Intelligence Platform&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-754310","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Marchex Launches Spotlight for Automotive, Adding to AI-Powered Conversation Intelligence Platform - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/marchex-launches-spotlight-for-automotive-adding-to-ai-powered-conversation-intelligence-platform\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Marchex Launches Spotlight for Automotive, Adding to AI-Powered Conversation Intelligence Platform - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Marchex Launches Spotlight for Automotive, Adding to AI-Powered Conversation Intelligence Platform Company Signs Major New Automotive Brand Customer and Multi-Year Extension with Existing Brand SEATTLE&#8211;(BUSINESS WIRE)&#8211;Marchex, Inc. (NASDAQ: MCHX), the award-winning AI-powered conversation intelligence company that helps businesses turn strategic insights into the actions that drive their most valued sales and marketing outcomes, today announced that it has launched Marchex Spotlight for Automotive (www.marchex.com\/products\/spotlight-conversation-analytics), a key addition to the company\u2019s conversation intelligence platform. Spotlight enables original equipment manufacturers (OEMs), brand, and dealer customers to increase revenue by easily identifying failed business-to-consumer conversations that drive instant corrective actions through AI-powered conversational intelligence. Along with the launch of Spotlight, Marchex also announced that it has signed a multi-year extension with a major &hellip; Continue reading &quot;Marchex Launches Spotlight for Automotive, Adding to AI-Powered Conversation Intelligence Platform&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/marchex-launches-spotlight-for-automotive-adding-to-ai-powered-conversation-intelligence-platform\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2023-05-03T13:25:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20230503005348r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/marchex-launches-spotlight-for-automotive-adding-to-ai-powered-conversation-intelligence-platform\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/marchex-launches-spotlight-for-automotive-adding-to-ai-powered-conversation-intelligence-platform\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"Marchex Launches Spotlight for Automotive, Adding to AI-Powered Conversation Intelligence Platform\",\"datePublished\":\"2023-05-03T13:25:24+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/marchex-launches-spotlight-for-automotive-adding-to-ai-powered-conversation-intelligence-platform\\\/\"},\"wordCount\":933,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/marchex-launches-spotlight-for-automotive-adding-to-ai-powered-conversation-intelligence-platform\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&amp;sty=20230503005348r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/marchex-launches-spotlight-for-automotive-adding-to-ai-powered-conversation-intelligence-platform\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/marchex-launches-spotlight-for-automotive-adding-to-ai-powered-conversation-intelligence-platform\\\/\",\"name\":\"Marchex Launches Spotlight for Automotive, Adding to AI-Powered Conversation Intelligence Platform - 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(NASDAQ: MCHX), the award-winning AI-powered conversation intelligence company that helps businesses turn strategic insights into the actions that drive their most valued sales and marketing outcomes, today announced that it has launched Marchex Spotlight for Automotive (www.marchex.com\/products\/spotlight-conversation-analytics), a key addition to the company\u2019s conversation intelligence platform. Spotlight enables original equipment manufacturers (OEMs), brand, and dealer customers to increase revenue by easily identifying failed business-to-consumer conversations that drive instant corrective actions through AI-powered conversational intelligence. Along with the launch of Spotlight, Marchex also announced that it has signed a multi-year extension with a major &hellip; Continue reading \"Marchex Launches Spotlight for Automotive, Adding to AI-Powered Conversation Intelligence Platform\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/marchex-launches-spotlight-for-automotive-adding-to-ai-powered-conversation-intelligence-platform\/","og_site_name":"Market Newsdesk","article_published_time":"2023-05-03T13:25:24+00:00","og_image":[{"url":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20230503005348r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/marchex-launches-spotlight-for-automotive-adding-to-ai-powered-conversation-intelligence-platform\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/marchex-launches-spotlight-for-automotive-adding-to-ai-powered-conversation-intelligence-platform\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"Marchex Launches Spotlight for Automotive, Adding to AI-Powered Conversation Intelligence Platform","datePublished":"2023-05-03T13:25:24+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/marchex-launches-spotlight-for-automotive-adding-to-ai-powered-conversation-intelligence-platform\/"},"wordCount":933,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/marchex-launches-spotlight-for-automotive-adding-to-ai-powered-conversation-intelligence-platform\/#primaryimage"},"thumbnailUrl":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20230503005348r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/marchex-launches-spotlight-for-automotive-adding-to-ai-powered-conversation-intelligence-platform\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/marchex-launches-spotlight-for-automotive-adding-to-ai-powered-conversation-intelligence-platform\/","name":"Marchex Launches Spotlight for Automotive, Adding to AI-Powered Conversation Intelligence Platform - 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