\nEngageSmart, Inc. (NYSE: ESMT<\/a>), a leading provider of vertically tailored customer engagement software and integrated payments solutions, was named the winner of a Silver Stevie\u00ae Award in the Customer Service Department of the Year category in the 21st Annual American Business Awards\u00ae<\/a> today. More than 230 professionals worldwide participated in the judging process to select this year\u2019s Stevie Award winners.<\/p>\n
\nEngageSmart provides software solutions that drive customer self-service and simplify customer engagements to over 100,000 customers across the Health & Wellness, Government, Utilities, Financial Services, Healthcare and Giving spaces. Maintaining a customer-first approach, EngageSmart has built responsive, dedicated, and reliable customer support teams across its SimplePractice, InvoiceCloud, DonorDrive, and HealthPay24 solutions to serve its customers as well as their end users.<\/p>\n
\n\u201cAs an organization, EngageSmart prides itself on translating the wants and needs of our customers into action\u2014whether it\u2019s through the way we structure our teams, the innovative solutions we provide, or even how we market them,\u201d said EngageSmart CEO and founder Bob Bennett. \u201cOur customer support teams are instrumental in helping us achieve this. It\u2019s rewarding that our team members are being recognized for all their hard work and commitment to our customers\u2019 success.\u201d<\/p>\n
\n\u201cIt is very gratifying for us to be able to recognize the achievements of such a wide variety of organizations, teams, and individuals in the 21st<\/sup> ABAs, and we look forward to bringing them together in New York on June 13 to celebrate with them,\u201d said Maggie Miller, president of the Stevie Awards.<\/p>\n \nMore than 3,700 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, including Startup of the Year, Executive of the Year, Best New Product or Service of the Year, Marketing Campaign of the Year, Thought Leader of the Year, and App of the Year, among others. Details about The American Business Awards and the list of 2023 Stevie winners are available at www.StevieAwards.com\/ABA<\/a>. The awards will be presented to winners at a gala ceremony at the Marriott Marquis Hotel in New York on Tuesday, June 13. Tickets are now on sale<\/a>.<\/p>\n About EngageSmart<\/b>:<\/p>\n \nEngageSmart is a leading provider of vertically tailored customer engagement software and integrated payments solutions. At EngageSmart, our mission is to simplify customer and client engagement to allow our customers to focus resources on initiatives that improve their businesses and better serve their communities. EngageSmart offers single instance, multi-tenant, true Software-as-a-Service (\u201cSaaS\u201d) vertical solutions, including SimplePractice, InvoiceCloud, HealthPay24 and DonorDrive, that are designed to simplify our customers\u2019 engagement with their clients by driving digital adoption and self-service. As of December 31, 2022, EngageSmart serves 99,300 customers in the SMB Solutions segment and 3,300 customers in the Enterprise Solutions segment across several core verticals: Health & Wellness, Government, Utilities, Financial Services, Healthcare and Giving. For more information, visit www.engagesmart.com<\/a> and follow us on LinkedIn.<\/p>\n About the Stevie Awards:<\/b><\/p>\n \nStevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, theGerman Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards\u00ae, The International Business Awards\u00ae, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http:\/\/www.StevieAwards.com<\/a>.<\/p>\n \nSponsors of The 2023 American Business Awards include HCL America, Melissa Sones Consulting, and SoftPro.<\/p>\n Forward-Looking Statements<\/b><\/p>\n \nCertain statements in this release are \u201cforward-looking statements\u201d within the meaning of the Private Securities Litigation Reform Act of 1995 and are based on current expectations and assumptions that are subject to risks and uncertainties. All statements contained in this news release that do not relate to matters of historical fact should be considered forward-looking statements, and are generally identified by words such as \u201cexpect,\u201d \u201cintend,\u201d \u201canticipate,\u201d \u201cestimate,\u201d \u201cbelieve,\u201d \u201cfuture,\u201d \u201ccould,\u201d \u201cshould,\u201d \u201cplan,\u201d \u201caim,\u201d and other similar expressions. These forward-looking statements include, but are not limited to, statements regarding anticipated financial performance and financial position, including our financial outlook for the first quarter and full year 2023 and thereafter, and other statements that are not historical facts. These forward-looking statements are neither promises nor guarantees, but involve risks and uncertainties that may cause actual results to differ materially from those contained in the forward-looking statements. Our actual results could differ materially from those anticipated in these forward-looking statements for many reasons, including, but not limited to, the following: our inability to sustain our rapid growth; failure to manage our infrastructure to support our future growth; our risk management efforts not being effective to prevent fraudulent activities; inability to attract new customers or convert trial customers into paying customers; inability to introduce new features or services successfully or to enhance our solutions; declines in customer renewals or failure to convince customers to broaden their use of solutions; inability to achieve or sustain profitability; failure to adapt and respond effectively to rapidly changing technology, evolving industry standards and regulations and changing business needs, requirements or preferences; real or perceived errors, failures or bugs in our solutions; intense competition; lack of success in establishing, growing or maintaining strategic partnerships; fluctuations in quarterly operating results; future acquisitions and investments diverting management\u2019s attention and difficulties associated with integrating such acquired businesses; general economic conditions (including inflation and rising interest rates), both domestically and internationally, as well as economic conditions affecting industries in which our customers operate; the war in Ukraine; concentration of revenue in our InvoiceCloud and SimplePractice solutions; COVID-19 pandemic and its impact on our employees, customers, partners, clients and other key stakeholders; legal and regulatory risks; and technology and intellectual property-related risks, among others.<\/p>\n \nOther important risk factors that could affect the outcome of the events set forth in these statements and that could affect the Company\u2019s operating results and financial condition are discussed in Item 1A of our Annual Report on Form 10-K for the year ended December 31, 2021, and our subsequent Quarterly Reports on Form 10-Q, as updated by our future filings with the Securities and Exchange Commission (\u201cSEC\u201d). Such statements are based on the Company\u2019s beliefs and assumptions and on information currently available to the Company. The Company disclaims any obligation to publicly update or revise any such forward-looking statements as a result of developments occurring after the date of this document except as required by law.<\/p>\n Disclosure<\/b><\/p>\n \nWe disclose information to the public concerning EngageSmart, EngageSmart\u2019s products and services, and other items through a variety of disclosure channels in order to achieve broad, non-exclusionary distribution of information to the public. Some of the information distributed through these disclosure channels may be considered material information. Investors and others are encouraged to review the information we make public in the locations below.* This list may be updated from time to time.<\/p>\n \n*For information concerning EngageSmart and its products and services, please visit: www.engagesmart.com<\/a><\/p>\n \n*For information provided to the investment community, including news releases, events and presentations, and SEC filings, please visit: investors.engagesmart.com\/overview\/default.aspx<\/a><\/p>\n \n*For information provided to the media, including news releases, please visit: investors.engagesmart.com\/news\/default.aspx<\/a><\/p>\n \n*For additional information, please follow EngageSmart\u2019s social media accounts: www.twitter.com\/engagesmartinc<\/a>, www.facebook.com\/EngageSmartInc<\/a>, and www.linkedin.com\/company\/engagesmart<\/a><\/p>\n View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20230427005789\/en\/<\/a><\/span><\/p>\n Media<\/b>: Investor Relations: KEYWORDS:<\/b> Massachusetts United States North America<\/p>\n INDUSTRY KEYWORDS:<\/b> Technology Software<\/p>\n<\/p>\n
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Nicole Bestard
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Quarter Horse PR
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engagesmart@qh-pr.com<\/a><\/p>\n
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Josh Schmidt
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EngageSmart, Inc.
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IR@engagesmart.com<\/a><\/p>\n
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