{"id":752115,"date":"2023-04-27T10:17:16","date_gmt":"2023-04-27T14:17:16","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-adds-new-contact-center-and-administrative-enhancements-to-8x8-xcaas-platform\/"},"modified":"2023-04-27T10:17:16","modified_gmt":"2023-04-27T14:17:16","slug":"8x8-adds-new-contact-center-and-administrative-enhancements-to-8x8-xcaas-platform","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-adds-new-contact-center-and-administrative-enhancements-to-8x8-xcaas-platform\/","title":{"rendered":"8&#215;8 Adds New Contact Center and Administrative Enhancements to 8&#215;8 XCaaS Platform"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistcircle { list-style-type: circle }\n.bwlistdisc { list-style-type: disc }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>8&#215;8 Adds New Contact Center and Administrative Enhancements to 8&#215;8 XCaaS Platform<\/b><\/p>\n<p class=\"bwalignc\"><i>New Feature Updates Include Powerful Conversational AI Self-Service Solution, New Audit History Feature, Enhanced Mobile Administration Capabilities, and More<\/i><\/p>\n<p>CAMPBELL, Calif.&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.8x8.com%2F&amp;esheet=53388701&amp;newsitemid=20230427005299&amp;lan=en-US&amp;anchor=8x8%2C+Inc.&amp;index=1&amp;md5=44281767be98ad8f880d94e8a27f9951\">8&#215;8, Inc.<\/a> (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced enhancements to the <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.8x8.com%2F&amp;esheet=53388701&amp;newsitemid=20230427005299&amp;lan=en-US&amp;anchor=8x8+XCaaS&amp;index=2&amp;md5=8b7fd40c78a925381a6d5310d20854ad\">8&#215;8 XCaaS<\/a>\u2122 (eXperience Communications as a Service\u2122) integrated cloud contact center and unified communications platform to enhance the agent, administrator, and customer experience.<\/p>\n<p>\nKey feature enhancements for <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.8x8.com%2Fproducts%2Fcontact-center&amp;esheet=53388701&amp;newsitemid=20230427005299&amp;lan=en-US&amp;anchor=8x8+Contact+Center&amp;index=3&amp;md5=7d14a39bfff9e7ad6d97e810edc38d92\">8&#215;8 Contact Center<\/a> include:<\/p>\n<ul class=\"bwlistdisc\">\n<li><b>AI-Powered Self-Service \u2013 <\/b>Recently launched<b>, <\/b><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.8x8.com%2Fproducts%2Fcontact-center%2Fintelligent-customer-assistant&amp;esheet=53388701&amp;newsitemid=20230427005299&amp;lan=en-US&amp;anchor=8x8+Intelligent+Customer+Assistant&amp;index=4&amp;md5=f38c7a3d20b4c2b5cfad5be2e9ae9d12\">8&#215;8 Intelligent Customer Assistant<\/a> is a powerful, user-friendly, conversational AI solution that enables businesses to create automated self-service interactions across digital channels. It provides tremendous value to contact center operations while improving customer experiences. 8&#215;8 Intelligent Customer Assistant offers organizations the following:\n<ul class=\"bwlistcircle\">\n<li>\nQuickly increases first contact resolution with end-to-end automation.<\/p>\n<\/li>\n<li>\nReduces agent workload by handling routine tasks.<\/p>\n<\/li>\n<li>\nPersonalizes customer interactions with pre-built integrations.<\/p>\n<\/li>\n<li>\nOptimizes decision-making with advanced, built-in analytics for managers.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li><b>Enhanced Agent Visibility \u2013 <\/b>the<b \/>updated <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.8x8.com%2Fproducts%2Fcontact-center%2Fagent-workspace&amp;esheet=53388701&amp;newsitemid=20230427005299&amp;lan=en-US&amp;anchor=8x8+Agent+Workspace&amp;index=5&amp;md5=7dbbeade496ea5bac9cb3cad9cbbfa62\">8&#215;8 Agent Workspace<\/a> Dashboard provides a single view of both agents and queues, along with the ability to see coworker availability and service demand levels with a single click.\n<\/li>\n<li><b>Deeper Integrations for Improved Agent Productivity and Customer Experience:<\/b>\n<ul class=\"bwlistcircle\">\n<li>\nThe integration with Microsoft Dynamics 365, now in limited availability, includes the Customer Service module, enhancing agent productivity by embedding communications and contact center functionality into key workflows and allowing agents to personalize every interaction for improved customer engagement and retention.<\/p>\n<\/li>\n<li>\nA new generally available integration with<b \/>Salesforce Sales Engagement allows agents to handle interactions faster while delivering more contextual and consistent experiences across every channel to meet and exceed customer expectations.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>\n&#8220;Taking advantage of AI-based technologies for self-service has shown great potential, but in practice have been frustrating to deploy and use,&#8221; said Gary Boucher, Acer Program Manager. &#8220;We chose 8&#215;8 Intelligent Customer Assistant over other vendors because of its robust features and ease of use. The overall simplicity belies its complexity on the back end. Additionally, it offers us the option to escalate to live assistance, when necessary, with a seamless handoff from the automated interaction to the contact center agent.&#8221;<\/p>\n<p>\nNew generally available feature updates for 8&#215;8 Unified Communications include:<\/p>\n<ul class=\"bwlistdisc\">\n<li><b>Mobile Administration Enhancements \u2013 <\/b>the 8&#215;8 Mobile Admin helps boost operational efficiency and confidence in 8&#215;8 services by surfacing key metrics, configurations, and parameters using the 8&#215;8 Work for Mobile app. This new capability allows system administrators to execute everyday operational tasks directly from their mobile devices in addition to providing immediate visibility into incidents and updates, including activity metrics for inbound and outbound call volumes.\n<\/li>\n<li><b>Unified Communications Audit History in the 8&#215;8 Admin Console \u2013 <\/b>system administrators can now access historical configuration details for complete audit visibility, including what changes were made, when, and by whom.\n<\/li>\n<li><b>SMS 10DLC Application-to-Person (A2P) Registration<\/b> \u2013 US and Canadian organizations can comply with new SMS requirements and improve message deliverability by utilizing the streamlined process for campaign registration.\n<\/li>\n<li><b>New Phone and Accessory Certifications \u2013 <\/b>a wide selection of new phones, headsets, and accessories compatible with the 8&#215;8 service have been certified, including Yealink T5 series desk phones, Poly Edge E series desk phones, Poly and EPOS headsets, and SYNC series of USB accessories\n<\/li>\n<\/ul>\n<p>\n\u201c8&#215;8 Mobile Admin surpassed our expectations, providing valuable insights into business statuses at a glance no matter where our team is located,\u201d said Mark Weingarten, VP of Patient Services at Affiliated Physicians. \u201cWe can now track and manage all of our active sites, users, and ring groups without having to be tethered to a desk and laptop. This will save us time to focus on other business initiatives.\u201d<\/p>\n<p>\n\u201cOrganizations are constantly evolving, so it\u2019s imperative that their technology vendors anticipate and prepare for those changes by evolving themselves,\u201d said Hunter Middleton, Chief Product Officer at 8&#215;8, Inc. \u201cWe are continuing to innovate and advance our 8&#215;8 XCaaS cloud contact center and communications platform to ensure that our customers always have the tools and resources they need to guarantee exceptional employee and customer engagement.\u201d<\/p>\n<p><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.8x8.com%2Fproducts&amp;esheet=53388701&amp;newsitemid=20230427005299&amp;lan=en-US&amp;anchor=8x8+XCaaS&amp;index=6&amp;md5=781c0943d5b3305846badb927dba97ab\">8&#215;8 XCaaS<\/a> includes integrated cloud <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.8x8.com%2Fproducts%2Fcontact-center&amp;esheet=53388701&amp;newsitemid=20230427005299&amp;lan=en-US&amp;anchor=contact+center&amp;index=7&amp;md5=d4666bd2d78ae44ee736b18644ebe01f\">contact center<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.8x8.com%2Fproducts%2Fbusiness-phone&amp;esheet=53388701&amp;newsitemid=20230427005299&amp;lan=en-US&amp;anchor=business+phone&amp;index=8&amp;md5=1546b62c2ca1cb19319c4546b26e6b37\">business phone<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.8x8.com%2Fproducts%2Fvideo-conferencing&amp;esheet=53388701&amp;newsitemid=20230427005299&amp;lan=en-US&amp;anchor=video+meetings&amp;index=9&amp;md5=7a378d5654cc78919968c922751527ef\">video meetings<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.8x8.com%2Fproducts%2Fteam-chat&amp;esheet=53388701&amp;newsitemid=20230427005299&amp;lan=en-US&amp;anchor=team+chat&amp;index=10&amp;md5=808152d5f09784cf862edad62e0f3e49\">team chat<\/a>, and <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.8x8.com%2Fproducts%2Fapis&amp;esheet=53388701&amp;newsitemid=20230427005299&amp;lan=en-US&amp;anchor=SMS&amp;index=11&amp;md5=aca2bbaa35945631810a273b73747151\">SMS<\/a> capabilities in a single-vendor solution. 8&#215;8 XCaaS is built on the resilient, secure, and compliant <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.8x8.com%2Fproducts%2Fall-in-one-communications&amp;esheet=53388701&amp;newsitemid=20230427005299&amp;lan=en-US&amp;anchor=8x8+eXperience+Communications+Platform&amp;index=12&amp;md5=96b44f03955ccf6bdf5b6303a2b30342\">8&#215;8 eXperience Communications Platform<\/a>\u2122, which offers the highest levels of reliability with financially backed, platform-wide 99.999 percent uptime SLA across an integrated cloud UCaaS and CCaaS solution.<\/p>\n<p>\nRegister for the 8&#215;8 on-demand webinar, \u201c<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.8x8.com%2Fevents%2Ffy24q1-business-benefits-of-unifying-uc-and-cc%3Futm_medium%3Dpress-release%26utm_source%3Dbusiness-wire%26utm_campaign%3D7012J000001OEVb&amp;esheet=53388701&amp;newsitemid=20230427005299&amp;lan=en-US&amp;anchor=The+Business+Benefits+of+Unifying+UC+and+Contact+Center&amp;index=13&amp;md5=49278ce1685c9ead1c7539d8675bc510\">The Business Benefits of Unifying UC and Contact Center<\/a>,\u201d with Irwin Lazar, President &amp; Principal Analyst at Metrigy, and Tom Drez, CIO, CPO, CSO at Christian Brothers Services, to learn more about how 8&#215;8 XCaaS is driving success for its customers through an integrated cloud contact center and unified communications platform.<\/p>\n<p><b>About 8&#215;8 Inc.<\/b><\/p>\n<p>\n8&#215;8, Inc. (NASDAQ: EGHT) is transforming the future of business communications as a leading Software as a Service provider of 8&#215;8 XCaaS\u2122 (eXperience Communications as a Service\u2122), an integrated contact center, voice communications, video, chat, and API solution built on one global cloud communications platform. 8&#215;8 uniquely eliminates the silos between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to power the communications requirements of all employees globally as they work together to deliver differentiated customer experiences. For additional information, visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.8x8.com%2F&amp;esheet=53388701&amp;newsitemid=20230427005299&amp;lan=en-US&amp;anchor=www.8x8.com&amp;index=14&amp;md5=925e1e49a8b3bea3dc83eb58cfc5127f\">www.8&#215;8.com<\/a>, or follow 8&#215;8 on <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8x8%2F&amp;esheet=53388701&amp;newsitemid=20230427005299&amp;lan=en-US&amp;anchor=LinkedIn&amp;index=15&amp;md5=bf99ffcd4116f5ba4b1eaf318c03ff0f\">LinkedIn<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Ftwitter.com%2F8x8&amp;esheet=53388701&amp;newsitemid=20230427005299&amp;lan=en-US&amp;anchor=Twitter&amp;index=16&amp;md5=c9fdd188f481c1929dbb205395a4d08a\">Twitter<\/a> and <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.facebook.com%2F8x8Inc&amp;esheet=53388701&amp;newsitemid=20230427005299&amp;lan=en-US&amp;anchor=Facebook&amp;index=17&amp;md5=026a2c9e994147ad50ee962e36bf4079\">Facebook<\/a>.<\/p>\n<p>\n8&#215;8\u00ae, 8&#215;8 XCaaS\u2122, eXperience Communications as a Service\u2122, eXperience Communications Platform\u2122 are trademarks of 8&#215;8, Inc.<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20230427005299r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20230427005299\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20230427005299\/en\/<\/a><\/span><\/p>\n<p>\nMedia:<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:PR@8x8.com\">PR@8&#215;8.com<\/a><\/p>\n<p>\nInvestor Relations:<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:Investor.Relations@8x8.com\">Investor.Relations@8&#215;8.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> California North America United States Ireland United Kingdom Europe<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Technology VoIP Audio\/Video Telecommunications Software Networks Internet<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20230427005299\/en\/779328\/3\/8x8_RedSquare_Logo_RGB.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>8&#215;8 Adds New Contact Center and Administrative Enhancements to 8&#215;8 XCaaS Platform New Feature Updates Include Powerful Conversational AI Self-Service Solution, New Audit History Feature, Enhanced Mobile Administration Capabilities, and More CAMPBELL, Calif.&#8211;(BUSINESS WIRE)&#8211;8&#215;8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced enhancements to the 8&#215;8 XCaaS\u2122 (eXperience Communications as a Service\u2122) integrated cloud contact center and unified communications platform to enhance the agent, administrator, and customer experience. Key feature enhancements for 8&#215;8 Contact Center include: AI-Powered Self-Service \u2013 Recently launched, 8&#215;8 Intelligent Customer Assistant is a powerful, user-friendly, conversational AI solution that enables businesses to create automated self-service interactions across digital channels. It provides tremendous value to contact center operations while improving customer experiences. 8&#215;8 &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-adds-new-contact-center-and-administrative-enhancements-to-8x8-xcaas-platform\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;8&#215;8 Adds New Contact Center and Administrative Enhancements to 8&#215;8 XCaaS Platform&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-752115","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>8x8 Adds New Contact Center and Administrative Enhancements to 8x8 XCaaS Platform - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-adds-new-contact-center-and-administrative-enhancements-to-8x8-xcaas-platform\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"8x8 Adds New Contact Center and Administrative Enhancements to 8x8 XCaaS Platform - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"8&#215;8 Adds New Contact Center and Administrative Enhancements to 8&#215;8 XCaaS Platform New Feature Updates Include Powerful Conversational AI Self-Service Solution, New Audit History Feature, Enhanced Mobile Administration Capabilities, and More CAMPBELL, Calif.&#8211;(BUSINESS WIRE)&#8211;8&#215;8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced enhancements to the 8&#215;8 XCaaS\u2122 (eXperience Communications as a Service\u2122) integrated cloud contact center and unified communications platform to enhance the agent, administrator, and customer experience. Key feature enhancements for 8&#215;8 Contact Center include: AI-Powered Self-Service \u2013 Recently launched, 8&#215;8 Intelligent Customer Assistant is a powerful, user-friendly, conversational AI solution that enables businesses to create automated self-service interactions across digital channels. It provides tremendous value to contact center operations while improving customer experiences. 8&#215;8 &hellip; Continue reading &quot;8&#215;8 Adds New Contact Center and Administrative Enhancements to 8&#215;8 XCaaS Platform&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-adds-new-contact-center-and-administrative-enhancements-to-8x8-xcaas-platform\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2023-04-27T14:17:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20230427005299r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/8x8-adds-new-contact-center-and-administrative-enhancements-to-8x8-xcaas-platform\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/8x8-adds-new-contact-center-and-administrative-enhancements-to-8x8-xcaas-platform\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"8&#215;8 Adds New Contact Center and Administrative Enhancements to 8&#215;8 XCaaS Platform\",\"datePublished\":\"2023-04-27T14:17:16+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/8x8-adds-new-contact-center-and-administrative-enhancements-to-8x8-xcaas-platform\\\/\"},\"wordCount\":949,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/8x8-adds-new-contact-center-and-administrative-enhancements-to-8x8-xcaas-platform\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&amp;sty=20230427005299r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/8x8-adds-new-contact-center-and-administrative-enhancements-to-8x8-xcaas-platform\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/8x8-adds-new-contact-center-and-administrative-enhancements-to-8x8-xcaas-platform\\\/\",\"name\":\"8x8 Adds New Contact Center and Administrative Enhancements to 8x8 XCaaS Platform - 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(NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced enhancements to the 8&#215;8 XCaaS\u2122 (eXperience Communications as a Service\u2122) integrated cloud contact center and unified communications platform to enhance the agent, administrator, and customer experience. Key feature enhancements for 8&#215;8 Contact Center include: AI-Powered Self-Service \u2013 Recently launched, 8&#215;8 Intelligent Customer Assistant is a powerful, user-friendly, conversational AI solution that enables businesses to create automated self-service interactions across digital channels. 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