{"id":749593,"date":"2023-04-20T09:06:14","date_gmt":"2023-04-20T13:06:14","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/avalonbay-communities-inc-s-customer-care-center-provides-back-office-services-to-gables-residential\/"},"modified":"2023-04-20T09:06:14","modified_gmt":"2023-04-20T13:06:14","slug":"avalonbay-communities-inc-s-customer-care-center-provides-back-office-services-to-gables-residential","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/avalonbay-communities-inc-s-customer-care-center-provides-back-office-services-to-gables-residential\/","title":{"rendered":"AvalonBay Communities, Inc.\u2019s Customer Care Center Provides Back-Office Services to Gables Residential"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>AvalonBay Communities, Inc.\u2019s Customer Care Center Provides Back-Office Services to Gables Residential<\/b><\/p>\n<p>ARLINGTON, Va.&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<b>AVALONBAY COMMUNITIES, INC. (NYSE: AVB) and Gables Residential<\/b> announced today that they have entered into a third-party servicing agreement for AvalonBay\u2019s centralized service center to provide comprehensive back-office, financial administrative support services to Gables Residential. Under this agreement, AvalonBay\u2019s Customer Care Center will service the entire Gables Residential portfolio of over 25,000 apartment homes, located in ten states and the District of Columbia, with a complement of functions that include customer service and account inquiry support, billing, delinquency notification, legal and eviction support and payment and security deposit processing.<\/p>\n<p>\nAvalonBay opened its Customer Care Center, located in Virginia Beach, VA, in 2007 as a separate business unit from residential operations &#8211; one of the first centralized service centers in the multi-family industry &#8211; to provide enhanced customer service to its residents more effectively and at a lower operating cost. \u201cWe are excited to extend our capabilities at our Customer Care Center to support the Gables portfolio, leveraging the investments we have made in our centralized infrastructure, as well as creating a new revenue source for AvalonBay. Over the last 15 years, our Customer Care Center has demonstrated its ability to create efficiencies and deliver excellent customer service that can now benefit others and create more value for AvalonBay,\u201d said Benjamin Schall, CEO of AvalonBay.<\/p>\n<p>\nOver the last several years, Gables Residential has focused on efforts to centralize administrative functions across its portfolio to maximize efficiencies, enhance value for its investors, and provide excellent service to its customers. \u201cThe new centralized service opportunity with AvalonBay\u2019s Customer Care Center furthers Gables\u2019 strategy in which our business model reflects greater customer service demands and those of a changing industry. Gables believes that the AvalonBay Customer Care Center understands and will maintain the level of service we expect to provide to our customers,\u201d shared Sue Ansel, Gables Residential, CEO.<\/p>\n<p>\nWhile the AvalonBay Customer Care Center will provide support services to the Gables Residential portfolio, each portfolio, and all business and operational decisions related to each portfolio, will continue to be managed separately.<\/p>\n<p><b>About AvalonBay Communities, Inc.<\/b><\/p>\n<p>\nAs of December 31, 2022, the Company owned or held a direct or indirect ownership interest in 294 apartment communities containing 88,475 apartment homes in 12 states and the District of Columbia, of which 18 communities were under development and one community was under redevelopment. The Company is an equity REIT in the business of developing, redeveloping, acquiring and managing apartment communities in leading metropolitan areas in New England, the New York\/New Jersey Metro area, the Mid-Atlantic, the Pacific Northwest, and Northern and Southern California, as well as in the Company&#8217;s expansion markets of Raleigh-Durham and Charlotte, North Carolina, Southeast Florida, Dallas and Austin, Texas, and Denver, Colorado. More information may be found on the Company\u2019s website at <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.avalonbay.com&amp;esheet=53384332&amp;newsitemid=20230420005211&amp;lan=en-US&amp;anchor=http%3A%2F%2Fwww.avalonbay.com&amp;index=1&amp;md5=6cdf4efa8a7bd27a551a49b60a03698b\">http:\/\/www.avalonbay.com<\/a>.<\/p>\n<p><b>About Gables Residential<\/b><\/p>\n<p>\nGables Residential is an award-winning, vertically integrated, real estate company and privately held REIT specializing in the development, construction, ownership, acquisition, financing, and management of multifamily and mixed-use communities. Gables Residential owns, develops, and manages communities in high-growth U.S. markets such as Atlanta, Austin, Boston, Dallas, Denver, Houston, Seattle, South Florida, Southern California and metropolitan Washington, D.C. Gables also provides third party management services in the Baltimore, Frederick, Tampa, Phoenix, Seattle, Central and North Florida markets.<\/p>\n<p>\nGables manages over 25,000 apartment homes and has received national recognition for excellence in development, construction, management, sales, marketing, training, and benefits. These achievements reflect the impact of Gables\u2019 experienced and dedicated team members, its superior knowledge of the markets served, and its expertise in development and management. For additional information about the company and its real estate portfolio and services, visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.gables.com&amp;esheet=53384332&amp;newsitemid=20230420005211&amp;lan=en-US&amp;anchor=http%3A%2F%2Fwww.gables.com&amp;index=2&amp;md5=aba199de2d5ce4c1575a51114fcbc48a\">http:\/\/www.gables.com<\/a>.<\/p>\n<p class=\"bwalignc\"><b><i>Copyright \u00a9 2023 AvalonBay Communities, Inc. All Rights Reserved<\/i><\/b><\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20230420005211r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20230420005211\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20230420005211\/en\/<\/a><\/span><\/p>\n<p>\nJason Reilley<br \/>\n<br \/>Vice President<br \/>\n<br \/>Investor Relations<br \/>\n<br \/>AvalonBay Communities, Inc.<br \/>\n<br \/>703-317-4681<\/p>\n<p>Gigi Giannoni<br \/>\n<br \/>Senior Vice President<br \/>\n<br \/>Marketing and Customer Experience<br \/>\n<br \/>Gables Residential<br \/>\n<br \/>404-923-5569<\/p>\n<p><b>KEYWORDS:<\/b> Virginia United States North America<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Residential Building &amp; Real Estate Commercial Building &amp; Real Estate Construction &amp; Property REIT<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20230420005211\/en\/464563\/3\/AvalonBay_logo.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>AvalonBay Communities, Inc.\u2019s Customer Care Center Provides Back-Office Services to Gables Residential ARLINGTON, Va.&#8211;(BUSINESS WIRE)&#8211;AVALONBAY COMMUNITIES, INC. (NYSE: AVB) and Gables Residential announced today that they have entered into a third-party servicing agreement for AvalonBay\u2019s centralized service center to provide comprehensive back-office, financial administrative support services to Gables Residential. Under this agreement, AvalonBay\u2019s Customer Care Center will service the entire Gables Residential portfolio of over 25,000 apartment homes, located in ten states and the District of Columbia, with a complement of functions that include customer service and account inquiry support, billing, delinquency notification, legal and eviction support and payment and security deposit processing. AvalonBay opened its Customer Care Center, located in Virginia Beach, VA, in 2007 as a separate business &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/avalonbay-communities-inc-s-customer-care-center-provides-back-office-services-to-gables-residential\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;AvalonBay Communities, Inc.\u2019s Customer Care Center Provides Back-Office Services to Gables Residential&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-749593","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>AvalonBay Communities, Inc.\u2019s Customer Care Center Provides Back-Office Services to Gables Residential - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/avalonbay-communities-inc-s-customer-care-center-provides-back-office-services-to-gables-residential\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AvalonBay Communities, Inc.\u2019s Customer Care Center Provides Back-Office Services to Gables Residential - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"AvalonBay Communities, Inc.\u2019s Customer Care Center Provides Back-Office Services to Gables Residential ARLINGTON, Va.&#8211;(BUSINESS WIRE)&#8211;AVALONBAY COMMUNITIES, INC. (NYSE: AVB) and Gables Residential announced today that they have entered into a third-party servicing agreement for AvalonBay\u2019s centralized service center to provide comprehensive back-office, financial administrative support services to Gables Residential. Under this agreement, AvalonBay\u2019s Customer Care Center will service the entire Gables Residential portfolio of over 25,000 apartment homes, located in ten states and the District of Columbia, with a complement of functions that include customer service and account inquiry support, billing, delinquency notification, legal and eviction support and payment and security deposit processing. AvalonBay opened its Customer Care Center, located in Virginia Beach, VA, in 2007 as a separate business &hellip; Continue reading &quot;AvalonBay Communities, Inc.\u2019s Customer Care Center Provides Back-Office Services to Gables Residential&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/avalonbay-communities-inc-s-customer-care-center-provides-back-office-services-to-gables-residential\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2023-04-20T13:06:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20230420005211r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/avalonbay-communities-inc-s-customer-care-center-provides-back-office-services-to-gables-residential\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/avalonbay-communities-inc-s-customer-care-center-provides-back-office-services-to-gables-residential\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"AvalonBay Communities, Inc.\u2019s Customer Care Center Provides Back-Office Services to Gables Residential\",\"datePublished\":\"2023-04-20T13:06:14+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/avalonbay-communities-inc-s-customer-care-center-provides-back-office-services-to-gables-residential\\\/\"},\"wordCount\":705,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/avalonbay-communities-inc-s-customer-care-center-provides-back-office-services-to-gables-residential\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&amp;sty=20230420005211r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/avalonbay-communities-inc-s-customer-care-center-provides-back-office-services-to-gables-residential\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/avalonbay-communities-inc-s-customer-care-center-provides-back-office-services-to-gables-residential\\\/\",\"name\":\"AvalonBay Communities, Inc.\u2019s Customer Care Center Provides Back-Office Services to Gables Residential - 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(NYSE: AVB) and Gables Residential announced today that they have entered into a third-party servicing agreement for AvalonBay\u2019s centralized service center to provide comprehensive back-office, financial administrative support services to Gables Residential. Under this agreement, AvalonBay\u2019s Customer Care Center will service the entire Gables Residential portfolio of over 25,000 apartment homes, located in ten states and the District of Columbia, with a complement of functions that include customer service and account inquiry support, billing, delinquency notification, legal and eviction support and payment and security deposit processing. 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