{"id":746597,"date":"2023-04-11T08:37:01","date_gmt":"2023-04-11T12:37:01","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/enhanced-capabilities-with-verint-intelligent-virtual-assistant-enable-easy-design-and-deployment-accelerate-time-to-value-and-increase-roi\/"},"modified":"2023-04-11T08:37:01","modified_gmt":"2023-04-11T12:37:01","slug":"enhanced-capabilities-with-verint-intelligent-virtual-assistant-enable-easy-design-and-deployment-accelerate-time-to-value-and-increase-roi","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/enhanced-capabilities-with-verint-intelligent-virtual-assistant-enable-easy-design-and-deployment-accelerate-time-to-value-and-increase-roi\/","title":{"rendered":"Enhanced Capabilities with Verint Intelligent Virtual Assistant Enable Easy Design and Deployment, Accelerate Time to Value, and Increase ROI"},"content":{"rendered":"

<\/p>\n

Enhanced Capabilities with Verint Intelligent Virtual Assistant Enable Easy Design and Deployment, Accelerate Time to Value, and Increase ROI<\/b><\/p>\n

Powered by Verint Da Vinci AI, Solution Enables Brands to Deliver Customer Experience Automation at Scale<\/b><\/p>\n

MELVILLE, N.Y.–(BUSINESS WIRE<\/a>)–Verint\u00ae<\/sup><\/a> (NASDAQ: VRNT), The Customer Engagement Company\u00ae<\/sup>, today announced that advanced capabilities for Verint Intelligent Virtual Assistant\u2122<\/sup> (IVA) will be available on April 19 and deliver a conversation design platform that enables teams to design, deploy, and improve IVAs faster, collaboratively and at scale. Verint IVA is part of Verint Customer Engagement Platform powered by Verint Da Vinci\u2122<\/sup> AI to activate insights and automate experiences across the enterprise.<\/p>\n

\nConversational artificial intelligence (AI) helps organizations gain confidence in their ability to provide high quality customer experiences. According to a recent Verint study<\/a>, nearly three-quarters of the highly confident respondents \u2013 confident about their organization\u2019s ability to provide the level of experience demanded by modern consumers \u2013 had implemented an IVA before or during 2022, more than half increased spending on those solutions in 2022 versus 2021 and just under half currently share work between human employees and bots.<\/p>\n

\n\u201cCustomers appreciate using their own words in natural interactions with bots but get frustrated when automated systems don\u2019t understand simple queries or have limited options,\u201d explains Derek Top, senior analyst and research director at Opus Research. \u201cVerint\u2019s IVA Studio enables developers to start with pre-built models that reduce the time and resources required to support a variety of complex interactions and transactions.\u201d<\/p>\n

\nVerint IVA allows for the quick and efficient deployment of automation across an organization\u2019s digital and voice channels to deliver consistent and personalized self-service experiences, while also optimizing contact center operations.<\/p>\n

\nEquipped with pre-built natural language understanding (NLU) models and extensive AI and analytics fueled by Verint Da Vinci, Verint IVA allows an organization to scale a hybrid workforce, consisting of humans and virtual assistants, to provide differentiated customer experiences while easily integrating with a company\u2019s existing systems.<\/p>\n

\nVerint IVA also includes a low-code, drag-and-drop editor called IVA Studio, which is equipped with an intuitive, visualized user interface that enables large enterprises and SMBs to quickly launch, tune, and improve their bots in-house, on their own terms resulting in immediate ROI. As business and consumer needs evolve, new intents and languages can be added and measured in real-time across endpoints to derive insights, so organizations can pivot and improve the customer experience. This tuning process allows for transparency and control into the creating and improvement of tailored language models for an enterprise, its brand and its customers.<\/p>\n

\nBased on more than two decades of real-world AI experience, Verint IVA delivers mature NLU models specific to industry use cases in banking, insurance, healthcare, among others. With the ability to seamlessly integrate into current chatbot solutions, these NLU models produce attentive, hyper-personalized and human-like conversations. The solution also enables end users to build and manage voice AI flows to support an omnichannel approach. For example, augmenting the IVA experience by handing over complex chatbot conversations to a live agent with the proper context.<\/p>\n

\n\u201cRolling out more digital channels doesn\u2019t always guarantee an improvement in customer engagement. Modern consumers expect seamless digital interactions, regardless of channel,\u201d says Verint\u2019s Heather Richards, vice president, go-to-market strategy, digital first engagement. \u201cBrands need a way to scale customer interactions across channels and Verint IVA introduces AI-powered conversational experiences \u2013 driving a better customer experience and automating processes in the contact center.\u201d<\/p>\n

\nVisit Verint Conversational AI<\/a> and Verint Intelligent Virtual Assistant<\/a> to learn more.<\/p>\n

About Verint
\n
<\/b>Verint\u00ae<\/sup> (NASDAQ: VRNT) helps the world\u2019s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 180 countries \u2013 including over 85 of the Fortune 100 companies \u2013 are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.<\/p>\n

\nVerint. The Customer Engagement Company\u00ae<\/sup>. Learn more at Verint.com<\/a>.<\/p>\n

\nThis press release contains \u201cforward-looking statements,\u201d including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2023, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.<\/p>\n

\nVERINT, VERINT DA VINCI THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, and THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.<\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20230411005250\/en\/<\/a><\/span><\/p>\n

Media Relations
\n<\/b>
Sue Huss
\n
sue.huss@verint.com<\/a><\/p>\n

Investor Relations
\n<\/b>
Matthew Frankel
\n
matthew.frankel@verint.com<\/a><\/p>\n

\n\u00a0<\/p>\n

KEYWORDS:<\/b> New York United States North America<\/p>\n

INDUSTRY KEYWORDS:<\/b> Data Management Technology Other Technology Mobile\/Wireless Software Networks Artificial Intelligence<\/p>\n

MEDIA:<\/b><\/p>\n\n\n\n\n
Logo<\/b><\/font><\/td>\n<\/tr>\n
\"Logo\"<\/td>\n<\/tr>\n
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Enhanced Capabilities with Verint Intelligent Virtual Assistant Enable Easy Design and Deployment, Accelerate Time to Value, and Increase ROI Powered by Verint Da Vinci AI, Solution Enables Brands to Deliver Customer Experience Automation at Scale MELVILLE, N.Y.–(BUSINESS WIRE)–Verint\u00ae (NASDAQ: VRNT), The Customer Engagement Company\u00ae, today announced that advanced capabilities for Verint Intelligent Virtual Assistant\u2122 (IVA) will be available on April 19 and deliver a conversation design platform that enables teams to design, deploy, and improve IVAs faster, collaboratively and at scale. Verint IVA is part of Verint Customer Engagement Platform powered by Verint Da Vinci\u2122 AI to activate insights and automate experiences across the enterprise. Conversational artificial intelligence (AI) helps organizations gain confidence in their ability to provide high quality … <\/p>\n

Continue reading “Enhanced Capabilities with Verint Intelligent Virtual Assistant Enable Easy Design and Deployment, Accelerate Time to Value, and Increase ROI”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-746597","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nEnhanced Capabilities with Verint Intelligent Virtual Assistant Enable Easy Design and Deployment, Accelerate Time to Value, and Increase ROI - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/enhanced-capabilities-with-verint-intelligent-virtual-assistant-enable-easy-design-and-deployment-accelerate-time-to-value-and-increase-roi\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Enhanced Capabilities with Verint Intelligent Virtual Assistant Enable Easy Design and Deployment, Accelerate Time to Value, and Increase ROI - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Enhanced Capabilities with Verint Intelligent Virtual Assistant Enable Easy Design and Deployment, Accelerate Time to Value, and Increase ROI Powered by Verint Da Vinci AI, Solution Enables Brands to Deliver Customer Experience Automation at Scale MELVILLE, N.Y.–(BUSINESS WIRE)–Verint\u00ae (NASDAQ: VRNT), The Customer Engagement Company\u00ae, today announced that advanced capabilities for Verint Intelligent Virtual Assistant\u2122 (IVA) will be available on April 19 and deliver a conversation design platform that enables teams to design, deploy, and improve IVAs faster, collaboratively and at scale. 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