{"id":745091,"date":"2023-04-04T08:41:25","date_gmt":"2023-04-04T12:41:25","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/verint-customer-engagement-platform-named-leader-in-inaugural-opus-conversational-cloud-intelliview-report\/"},"modified":"2023-04-04T08:41:25","modified_gmt":"2023-04-04T12:41:25","slug":"verint-customer-engagement-platform-named-leader-in-inaugural-opus-conversational-cloud-intelliview-report","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/verint-customer-engagement-platform-named-leader-in-inaugural-opus-conversational-cloud-intelliview-report\/","title":{"rendered":"Verint Customer Engagement Platform Named Leader in Inaugural Opus Conversational Cloud Intelliview Report"},"content":{"rendered":"

<\/p>\n

Verint Customer Engagement Platform Named Leader in Inaugural Opus Conversational Cloud Intelliview Report<\/b><\/p>\n

MELVILLE, N.Y.–(BUSINESS WIRE<\/a>)–Verint\u00ae<\/sup><\/a> (NASDAQ: VRNT), The Customer Engagement Company\u00ae<\/sup>, today announced that Verint Intelligent Virtual Assistant\u2122 (IVA) has received top scores and is a leader in the inaugural 2023 Decision Makers\u2019 Guide to the Conversational Cloud by Opus Research.* In this report, Opus Research evaluates platforms offered by participating Conversational Cloud players and solutions providers.<\/p>\n

\n\u201cEnterprises today take a holistic approach to AI-informed IT investments, employing real-time analytics and understanding to derive conversational intelligence that informs self-service resources, contact center infrastructure, and enterprise knowledge bases with rich data, metadata and insights,\u201d said Dan Miller, lead analyst and founder, Opus Research. \u201cVerint\u2019s Customer Engagement Cloud Platform is an exemplary ecosystem for purpose-driven sharing of conversational intelligence to improve customer experience and employee efficiency.\u201d<\/p>\n

\nVerint is among the top three leaders based on overall evaluation criteria including \u201cSpan of Services\u201d and \u201cCloud Focus.\u201d Span of Services depicts how well cloud offerings encompass the four pillars of Conversational Cloud offerings including self-service, application integration and automation, interaction processing and intelligent routing, and conversational intelligence.<\/p>\n

\nVerint IVA received the highest assessments possible for completeness of services, functions, features, financial stability and solid customer install base. Verint also scored high in the Cloud Focus category in terms of branded cloud-based offerings that demonstrate coherence, completeness, flexibility, nimbleness, support and reliability to ensure customer success.<\/p>\n

\n\u201cConversational AI and the supporting analytics, applications and infrastructure are key assets for organizations operating in competitive and evolving markets,\u201d says Verint\u2019s Heather Richards, vice president, go-to-market strategy, digital first engagement. \u201cApplying conversational intelligence, real-time analytics, self-service capabilities, workflows and workforce orchestration help provide a holistic cloud-based approach that benefits businesses in the near-term while creating long-term readiness to better address operations and customer engagement initiatives as they emerge.\u201d<\/p>\n

\nVisit Verint Conversational AI<\/a> for more information.<\/p>\n

About Verint<\/b><\/p>\n

\nVerint\u00ae<\/sup> (NASDAQ: VRNT) helps the world\u2019s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 180 countries \u2013 including over 85 of the Fortune 100 companies \u2013 are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.<\/p>\n

\nVerint. The Customer Engagement Company\u00ae<\/sup>. Learn more at Verint.com<\/a>.<\/p>\n

*2023 Decision Makers\u2019 Guide to the Conversational Cloud by Opus Research. Published February 2023.<\/sup><\/p>\n

\nThis press release contains \u201cforward-looking statements,\u201d including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2023, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.<\/p>\n

\nVERINT, VERINT DA VINCI THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.<\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20230404005390\/en\/<\/a><\/span><\/p>\n

Media Relations
\n<\/b>
Sue Huss
\n
sue.huss@verint.com<\/a><\/p>\n

Analyst Relations
\n<\/b>
Ryan Zuk
\n
ryan.zuk@verint.com<\/a><\/p>\n

Investor Relations
\n<\/b>
Matthew Frankel
\n
matthew.frankel@verint.com<\/a><\/p>\n

\n\u00a0<\/p>\n

KEYWORDS:<\/b> New York United States North America<\/p>\n

INDUSTRY KEYWORDS:<\/b> Technology Business Professional Services Software Networks Data Analytics Data Management Other Professional Services Artificial Intelligence<\/p>\n

MEDIA:<\/b><\/p>\n\n\n\n\n
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Verint Customer Engagement Platform Named Leader in Inaugural Opus Conversational Cloud Intelliview Report MELVILLE, N.Y.–(BUSINESS WIRE)–Verint\u00ae (NASDAQ: VRNT), The Customer Engagement Company\u00ae, today announced that Verint Intelligent Virtual Assistant\u2122 (IVA) has received top scores and is a leader in the inaugural 2023 Decision Makers\u2019 Guide to the Conversational Cloud by Opus Research.* In this report, Opus Research evaluates platforms offered by participating Conversational Cloud players and solutions providers. \u201cEnterprises today take a holistic approach to AI-informed IT investments, employing real-time analytics and understanding to derive conversational intelligence that informs self-service resources, contact center infrastructure, and enterprise knowledge bases with rich data, metadata and insights,\u201d said Dan Miller, lead analyst and founder, Opus Research. \u201cVerint\u2019s Customer Engagement Cloud Platform is an … <\/p>\n

Continue reading “Verint Customer Engagement Platform Named Leader in Inaugural Opus Conversational Cloud Intelliview Report”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-745091","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nVerint Customer Engagement Platform Named Leader in Inaugural Opus Conversational Cloud Intelliview Report - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/verint-customer-engagement-platform-named-leader-in-inaugural-opus-conversational-cloud-intelliview-report\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Verint Customer Engagement Platform Named Leader in Inaugural Opus Conversational Cloud Intelliview Report - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Verint Customer Engagement Platform Named Leader in Inaugural Opus Conversational Cloud Intelliview Report MELVILLE, N.Y.–(BUSINESS WIRE)–Verint\u00ae (NASDAQ: VRNT), The Customer Engagement Company\u00ae, today announced that Verint Intelligent Virtual Assistant\u2122 (IVA) has received top scores and is a leader in the inaugural 2023 Decision Makers\u2019 Guide to the Conversational Cloud by Opus Research.* In this report, Opus Research evaluates platforms offered by participating Conversational Cloud players and solutions providers. \u201cEnterprises today take a holistic approach to AI-informed IT investments, employing real-time analytics and understanding to derive conversational intelligence that informs self-service resources, contact center infrastructure, and enterprise knowledge bases with rich data, metadata and insights,\u201d said Dan Miller, lead analyst and founder, Opus Research. \u201cVerint\u2019s Customer Engagement Cloud Platform is an … Continue reading "Verint Customer Engagement Platform Named Leader in Inaugural Opus Conversational Cloud Intelliview Report"\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/verint-customer-engagement-platform-named-leader-in-inaugural-opus-conversational-cloud-intelliview-report\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2023-04-04T12:41:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&sty=20230404005390r1&sid=flmnd&distro=nx&lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/verint-customer-engagement-platform-named-leader-in-inaugural-opus-conversational-cloud-intelliview-report\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/verint-customer-engagement-platform-named-leader-in-inaugural-opus-conversational-cloud-intelliview-report\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"Verint Customer Engagement Platform Named Leader in Inaugural Opus Conversational Cloud Intelliview Report\",\"datePublished\":\"2023-04-04T12:41:25+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/verint-customer-engagement-platform-named-leader-in-inaugural-opus-conversational-cloud-intelliview-report\\\/\"},\"wordCount\":653,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/verint-customer-engagement-platform-named-leader-in-inaugural-opus-conversational-cloud-intelliview-report\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&sty=20230404005390r1&sid=flmnd&distro=nx&lang=en\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/verint-customer-engagement-platform-named-leader-in-inaugural-opus-conversational-cloud-intelliview-report\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/verint-customer-engagement-platform-named-leader-in-inaugural-opus-conversational-cloud-intelliview-report\\\/\",\"name\":\"Verint Customer Engagement Platform Named Leader in Inaugural Opus Conversational Cloud Intelliview Report - 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