{"id":742840,"date":"2023-03-27T11:03:06","date_gmt":"2023-03-27T15:03:06","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/digitalization-boosts-demand-for-unified-esm-platforms\/"},"modified":"2023-03-27T11:03:06","modified_gmt":"2023-03-27T15:03:06","slug":"digitalization-boosts-demand-for-unified-esm-platforms","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/digitalization-boosts-demand-for-unified-esm-platforms\/","title":{"rendered":"Digitalization Boosts Demand for Unified ESM Platforms"},"content":{"rendered":"

<\/p>\n

Digitalization Boosts Demand for Unified ESM Platforms<\/b><\/p>\n

Expanding scope of ESM software helps companies streamline complex processes, manage digital assets across multiple functions, ISG Provider Lens\u2122 report says<\/b><\/p>\n

STAMFORD, Conn.–(BUSINESS WIRE<\/a>)–
\nEnterprises around the world are increasingly adopting enterprise service management (ESM) software to accelerate digital transformation, according to a new research report published today by Information Services Group (ISG<\/a>) (Nasdaq: III<\/a>), a leading global technology research and advisory firm.\n<\/p>\n

\nThe global 2023 ISG Provider Lens\u2122 Enterprise Service Management \u2014 Software report finds that ESM software vendors are quickly modernizing platforms to improve more enterprise functions and meet rising expectations of digitalization and automation. Most workflow platforms are now cloud-native, scalable, agile and customizable by non-programmers.\n<\/p>\n

\n\u201cThe proliferation of data and demand for new employee and customer experiences are making comprehensive ESM platforms essential for many companies,\u201d said Andy Miears, director, adaptive organization, with ISG. \u201cSoftware providers are constantly enhancing their capabilities.\u201d\n<\/p>\n

\nModern ESM platforms offer integration across processes in many enterprise functions, including HR, marketing, sales and legal affairs, so companies can manage requests across teams to streamline operations, ISG says. Self-service portals and integrated service management features enable employees to carry out, track and respond to all types of organizational changes.\n<\/p>\n

\nModern process design features are making ESM software more customizable, opening up the possibility of adding capabilities such as intelligent document processing, conversational AI and process discovery, the report says. Low-code\/no-code development tools, which allow organizations to automate the repetitive manual tasks in their processes, are expected to drive more adoption of ESM platforms at all organizational levels.\n<\/p>\n

\nWith growing digitalization, recording, tracking and monitoring digital assets is also becoming a significant effort for many organizations, ISG says. Orchestration, visualization, predictive intelligence and data analytics are increasingly important features of ESM platforms.\n<\/p>\n

\n\u201cEffective asset management is more important than ever to avert business disruptions,\u201d said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. \u201cESM software providers are helping to strengthen this function.\u201d\n<\/p>\n

\nIt is becoming more common for companies to measure the effectiveness of ESM software in terms of experience level agreements (XLAs) and user experience quotient (UXQ), which captures the user experience at every interaction point, ISG says. As added features raise software licensing costs, providers are building novel, attractive licensing models.\n<\/p>\n

\nThe report also examines other trends in ESM software, including its role in monitoring and tracking enterprises\u2019 risk, governance and carbon emissions.\n<\/p>\n

\nFor more insights into the ESM challenges enterprises face, along with advice for how to get the most value from ESM software, see the ISG Provider Lens\u2122 Focal Points briefing here<\/a>.\n<\/p>\n

\nThe global 2023 ISG Provider Lens\u2122 Enterprise Service Management \u2014 Software report evaluates the capabilities of 20 providers in one quadrant: ESM Platform Vendors \u2014 Global.\n<\/p>\n

\nThe report names Atlassian, BMC, Freshworks, Ivanti, ServiceNow and SymphonyAI Summit as Leaders in the quadrant.\n<\/p>\n

\nIn addition, ManageEngine is named as a Rising Star \u2014 a company with a \u201cpromising portfolio\u201d and \u201chigh future potential\u201d by ISG\u2019s definition \u2014 in the quadrant.\n<\/p>\n

\nA customized version of the report is available from SymphonyAI Summit<\/a>.\n<\/p>\n

\nThe global 2023 ISG Provider Lens\u2122 Enterprise Service Management \u2014 Software report is available to subscribers or for one-time purchase on this webpage<\/a>.\n<\/p>\n

About ISG Provider Lens\u2122 Research<\/b><\/p>\n

\nThe ISG Provider Lens\u2122 Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG’s global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore\/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage<\/a>.\n<\/p>\n

\nA companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.\n<\/p>\n

About ISG<\/b><\/p>\n

\nISG (Information Services Group) (Nasdaq: III<\/a>) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world\u2019s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries\u2014a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry\u2019s most comprehensive marketplace data. For more information, visit www.isg-one.com<\/a>.\n<\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20230327005518\/en\/<\/a><\/span><\/p>\n

Press Contacts:<\/b><\/p>\n

\nWill Thoretz, ISG
\n
+1 203 517 3119
\n
will.thoretz@isg-one.com<\/a><\/p>\n

\nJulianna Sheridan, Matter Communications for ISG
\n
+1 978-518-4520
\n
isg@matternow.com<\/a><\/p>\n

KEYWORDS:<\/b> United States North America Connecticut<\/p>\n

INDUSTRY KEYWORDS:<\/b> Technology Consulting Security Other Technology Professional Services Software Networks Internet Data Management<\/p>\n

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Digitalization Boosts Demand for Unified ESM Platforms Expanding scope of ESM software helps companies streamline complex processes, manage digital assets across multiple functions, ISG Provider Lens\u2122 report says STAMFORD, Conn.–(BUSINESS WIRE)– Enterprises around the world are increasingly adopting enterprise service management (ESM) software to accelerate digital transformation, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm. The global 2023 ISG Provider Lens\u2122 Enterprise Service Management \u2014 Software report finds that ESM software vendors are quickly modernizing platforms to improve more enterprise functions and meet rising expectations of digitalization and automation. Most workflow platforms are now cloud-native, scalable, agile and customizable by non-programmers. \u201cThe proliferation of data … <\/p>\n

Continue reading “Digitalization Boosts Demand for Unified ESM Platforms”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-742840","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nDigitalization Boosts Demand for Unified ESM Platforms - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/digitalization-boosts-demand-for-unified-esm-platforms\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Digitalization Boosts Demand for Unified ESM Platforms - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Digitalization Boosts Demand for Unified ESM Platforms Expanding scope of ESM software helps companies streamline complex processes, manage digital assets across multiple functions, ISG Provider Lens\u2122 report says STAMFORD, Conn.–(BUSINESS WIRE)– Enterprises around the world are increasingly adopting enterprise service management (ESM) software to accelerate digital transformation, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm. The global 2023 ISG Provider Lens\u2122 Enterprise Service Management \u2014 Software report finds that ESM software vendors are quickly modernizing platforms to improve more enterprise functions and meet rising expectations of digitalization and automation. 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