{"id":742722,"date":"2023-03-27T07:48:09","date_gmt":"2023-03-27T11:48:09","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/newegg-uses-chatgpt-to-improve-online-shopping-experience\/"},"modified":"2023-03-27T07:48:09","modified_gmt":"2023-03-27T11:48:09","slug":"newegg-uses-chatgpt-to-improve-online-shopping-experience","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/newegg-uses-chatgpt-to-improve-online-shopping-experience\/","title":{"rendered":"Newegg Uses ChatGPT to Improve Online Shopping Experience"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistdisc { list-style-type: disc }\n.bwuline { text-decoration: underline }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>Newegg Uses ChatGPT to Improve Online Shopping Experience<\/b><\/p>\n<p>CITY OF INDUSTRY, Calif.&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<br \/>\nNewegg Commerce, Inc. (NASDAQ: <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2Fwww.nasdaq.com%2Fmarket-activity%2Fstocks%2Fnegg__%3B%21%21APdoy_9W%21xozYqk7IBX2xqoxLfS77oIPVbr07YnJsncwkP1l8YEFWJZamU0kZ22VyGj2OVO27efSuLPvrSuFcVvnTYRaVX2gKPhl6%24&amp;esheet=53367393&amp;newsitemid=20230327005151&amp;lan=en-US&amp;anchor=NEGG&amp;index=1&amp;md5=59d1eb860f17be6e49dc86b4f4062d95\">NEGG<\/a>), a leading global technology e-commerce retailer, announced today that the company is using ChatGPT to improve its customers\u2019 online shopping experience.\n<\/p>\n<p id=\"news-body-cta\">This press release features multimedia. View the full release here: <a href=\"https:\/\/www.businesswire.com\/news\/home\/20230327005151\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20230327005151\/en\/<\/a><\/p>\n<div id=\"bwbodyimg\" style=\"width: 480px;float:left;padding-left:0px;padding-right:20px;padding-top:0px;padding-bottom:0px\"><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20230327005151\/en\/1747324\/4\/DSC02178_PC_Builder_Chat_GPT.jpg\" alt=\"Newegg's PC Builder with ChatGPT search implementation. (credit: Newegg)\" \/><\/p>\n<p style=\"font-size:85%\">Newegg&#8217;s PC Builder with ChatGPT search implementation. (credit: Newegg)<\/p>\n<\/div>\n<p>\nIntroduced in November 2022, ChatGPT from OpenAI is a conversational artificial intelligence (AI) program capable of providing information that improves efficiency in myriad situations.\n<\/p>\n<p>\nNewegg has started using ChatGPT for:\n<\/p>\n<ul class=\"bwlistdisc\">\n<li>\nPC Builder shopping tool, which helps customers select components to build a desktop PC\n<\/li>\n<li>\nOptimizing text content throughout the Newegg website\n<\/li>\n<li>\nCustomer service chat\n<\/li>\n<li>\nCustomer email subject lines\n<\/li>\n<li>\nSearch Engine Optimization\n<\/li>\n<\/ul>\n<p><span class=\"bwuline\">PC Builder<\/span><\/p>\n<p>\nChatGPT is now included in Newegg\u2019s PC Builder, an online shopping tool launched in <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.businesswire.com%2Fnews%2Fhome%2F20200616005333%2Fen%2FNewegg-Takes-the-Guesswork-out-of-Building-a-PC&amp;esheet=53367393&amp;newsitemid=20230327005151&amp;lan=en-US&amp;anchor=June+2020&amp;index=2&amp;md5=d517d517f87b6b565a0d2ac178ce39e9\">June 2020<\/a> that helps customers discover compatible parts so they can build a desktop PC system with their preferred specifications and budget. Currently in beta, the AI-based search feature enables customers to enter their desired PC attributes into a search bar for ChatGPT to evaluate and recommend PC component configurations. In addition to ChatGPT search, PC Builder still offers set selections: the intended PC use, processor, graphics card and price range.\n<\/p>\n<p>\nUse PC Builder with ChatGPT now: <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fnewegg.io%2Fpcbuilder_chatgpt&amp;esheet=53367393&amp;newsitemid=20230327005151&amp;lan=en-US&amp;anchor=https%3A%2F%2Fnewegg.io%2Fpcbuilder_chatgpt&amp;index=3&amp;md5=12c9c9b616ab31cb8a831fbfc32d2875\">https:\/\/newegg.io\/pcbuilder_chatgpt<\/a><\/p>\n<p><span class=\"bwuline\">Website Text<\/span><\/p>\n<p>\nNewegg uses ChatGPT to modify text throughout its site to help customers browse and discover tech products. These functions include suggesting content for product detail page titles, summaries and descriptions.\n<\/p>\n<p><span class=\"bwuline\">Customer Service Chat<\/span><\/p>\n<p>\nIn Newegg\u2019s customer service chat, ChatGPT can help customers get the best available answers and alert Newegg staff to resolve concerns when necessary. The benefits of using ChatGPT in customer service are using chatbots that more accurately replicate human understanding and interaction, which provides customers with a more informative and satisfying session to resolve their questions and concerns. ChatGPT can handle more customer topics than previous chatbots, which helps customer service representatives save time by focusing on complex customer issues.\n<\/p>\n<p><span class=\"bwuline\">Customer Email Subject Lines<\/span><\/p>\n<p>\nCustomer email subject lines are generated and tested using ChatGPT to improve open rate. The AI suggests subject lines based on analytical data for consideration.\n<\/p>\n<p><span class=\"bwuline\">Search Engine Optimization<\/span><\/p>\n<p>\nFor Newegg\u2019s search engine optimization (SEO), ChatGPT helps create on-site text and descriptions that can improve customers\u2019 shopping experiences by generating targeted content. Off-site, ChatGPT provides succinct content welcomed and more friendly for search engines like Google and Bing, helping customers navigate to the best Newegg product pages.\n<\/p>\n<p>\n\u201cWe\u2019re always evaluating our e-commerce technology to ensure we\u2019re providing the best customer experience. Through testing, we\u2019ve proven that ChatGPT has a practical use for Newegg based on the added quality and efficiency it creates,\u201d said Lucy Huo, Vice President of Application Development for Newegg. \u201cWe deployed ChatGPT to improve content both on-site and off-site to help customers find what they want and elevate their experience. AI doesn\u2019t replace employees, but it adds resources so employees are available to handle more complex projects. We\u2019re still in the early phases of AI but the benefits for e-commerce may be substantial.\u201d\n<\/p>\n<p>\n\u201cOur customers are among the population\u2019s most knowledgeable regarding the latest technology because they assemble often complex tech products. Customers should expect Newegg to deploy the most advanced technology for their shopping experience and ChatGPT currently enables this,\u201d Huo said.\n<\/p>\n<p><b>About Newegg<\/b><\/p>\n<p>\nNewegg Commerce, Inc. (NASDAQ: <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2Fwww.nasdaq.com%2Fmarket-activity%2Fstocks%2Fnegg__%3B%21%21APdoy_9W%21xozYqk7IBX2xqoxLfS77oIPVbr07YnJsncwkP1l8YEFWJZamU0kZ22VyGj2OVO27efSuLPvrSuFcVvnTYRaVX2gKPhl6%24&amp;esheet=53367393&amp;newsitemid=20230327005151&amp;lan=en-US&amp;anchor=NEGG&amp;index=4&amp;md5=a9472e5d8b7d83aef4855cb59418c7d0\">NEGG<\/a>), founded in 2001 and based in the City of Industry, Calif., near Los Angeles, is a leading global online retailer for PC hardware, consumer electronics, gaming peripherals, home appliances, automotive and lifestyle technology. Newegg also serves businesses\u2019 e-commerce needs with marketing, supply chain, and technical solutions in a single platform. For more information, please visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.newegg.com%2F%3Fcm_mmc%3Dsnc-pr-_-chatgpt-_-newegg-_-homepage&amp;esheet=53367393&amp;newsitemid=20230327005151&amp;lan=en-US&amp;anchor=Newegg.com&amp;index=5&amp;md5=bf7040775e121140fd7bb38870e7c43c\">Newegg.com<\/a>.\n<\/p>\n<p>\nFollow Newegg on <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2Ftwitter.com%2FNewegg__%3B%21%21APdoy_9W%21xozYqk7IBX2xqoxLfS77oIPVbr07YnJsncwkP1l8YEFWJZamU0kZ22VyGj2OVO27efSuLPvrSuFcVvnTYRaVX93adRMB%24&amp;esheet=53367393&amp;newsitemid=20230327005151&amp;lan=en-US&amp;anchor=Twitter&amp;index=6&amp;md5=d8c5047dd1c7734b0cf53d5c54b297e0\">Twitter<\/a>, <a rel=\"nofollow\" 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src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20230327005151r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20230327005151\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20230327005151\/en\/<\/a><\/span><\/p>\n<p>\nEric Wein<br \/>\n<br \/>Newegg Commerce Inc.<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:eric.j.wein@newegg.com\">eric.j.wein@newegg.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> United States North America California<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Technology Marketing Communications Specialty Software Hardware Retail Consumer Electronics Artificial Intelligence Online Retail<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20230327005151\/en\/1206183\/3\/NE_Logo_440x260_for_BW.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Photo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20230327005151\/en\/1747324\/3\/DSC02178_PC_Builder_Chat_GPT.jpg\" alt=\"Photo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\">Newegg&#8217;s PC Builder with ChatGPT search implementation. (credit: Newegg)<\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Newegg Uses ChatGPT to Improve Online Shopping Experience CITY OF INDUSTRY, Calif.&#8211;(BUSINESS WIRE)&#8211; Newegg Commerce, Inc. (NASDAQ: NEGG), a leading global technology e-commerce retailer, announced today that the company is using ChatGPT to improve its customers\u2019 online shopping experience. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20230327005151\/en\/ Newegg&#8217;s PC Builder with ChatGPT search implementation. (credit: Newegg) Introduced in November 2022, ChatGPT from OpenAI is a conversational artificial intelligence (AI) program capable of providing information that improves efficiency in myriad situations. Newegg has started using ChatGPT for: PC Builder shopping tool, which helps customers select components to build a desktop PC Optimizing text content throughout the Newegg website Customer service chat Customer email subject lines Search Engine Optimization &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/newegg-uses-chatgpt-to-improve-online-shopping-experience\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Newegg Uses ChatGPT to Improve Online Shopping Experience&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-742722","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Newegg Uses ChatGPT to Improve Online Shopping Experience - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/newegg-uses-chatgpt-to-improve-online-shopping-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Newegg Uses ChatGPT to Improve Online Shopping Experience - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Newegg Uses ChatGPT to Improve Online Shopping Experience CITY OF INDUSTRY, Calif.&#8211;(BUSINESS WIRE)&#8211; Newegg Commerce, Inc. (NASDAQ: NEGG), a leading global technology e-commerce retailer, announced today that the company is using ChatGPT to improve its customers\u2019 online shopping experience. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20230327005151\/en\/ Newegg&#8217;s PC Builder with ChatGPT search implementation. (credit: Newegg) Introduced in November 2022, ChatGPT from OpenAI is a conversational artificial intelligence (AI) program capable of providing information that improves efficiency in myriad situations. Newegg has started using ChatGPT for: PC Builder shopping tool, which helps customers select components to build a desktop PC Optimizing text content throughout the Newegg website Customer service chat Customer email subject lines Search Engine Optimization &hellip; Continue reading &quot;Newegg Uses ChatGPT to Improve Online Shopping Experience&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/newegg-uses-chatgpt-to-improve-online-shopping-experience\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2023-03-27T11:48:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mms.businesswire.com\/media\/20230327005151\/en\/1747324\/4\/DSC02178_PC_Builder_Chat_GPT.jpg\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/newegg-uses-chatgpt-to-improve-online-shopping-experience\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/newegg-uses-chatgpt-to-improve-online-shopping-experience\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"Newegg Uses ChatGPT to Improve Online Shopping Experience\",\"datePublished\":\"2023-03-27T11:48:09+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/newegg-uses-chatgpt-to-improve-online-shopping-experience\\\/\"},\"wordCount\":706,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/newegg-uses-chatgpt-to-improve-online-shopping-experience\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/mms.businesswire.com\\\/media\\\/20230327005151\\\/en\\\/1747324\\\/4\\\/DSC02178_PC_Builder_Chat_GPT.jpg\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/newegg-uses-chatgpt-to-improve-online-shopping-experience\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/newegg-uses-chatgpt-to-improve-online-shopping-experience\\\/\",\"name\":\"Newegg Uses ChatGPT to Improve Online Shopping Experience - 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