{"id":742721,"date":"2023-03-27T07:41:09","date_gmt":"2023-03-27T11:41:09","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/independent-research-firm-names-nice-a-leader-in-contact-center-as-a-service\/"},"modified":"2023-03-27T07:41:09","modified_gmt":"2023-03-27T11:41:09","slug":"independent-research-firm-names-nice-a-leader-in-contact-center-as-a-service","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/independent-research-firm-names-nice-a-leader-in-contact-center-as-a-service\/","title":{"rendered":"Independent Research Firm Names NICE a Leader in Contact Center as a Service"},"content":{"rendered":"

<\/p>\n

Independent Research Firm Names NICE a Leader in Contact Center as a Service<\/b><\/p>\n

NICE recognized as a Leader, receiving the highest scores in the current offering and strategy categories and the highest possible score in the market presence category<\/i><\/p>\n

HOBOKEN, N.J.–(BUSINESS WIRE<\/a>)–NICE<\/a> (Nasdaq: NICE) <\/b>today announced that NICE has been recognized as a Leader in Contact Center as a Service by Forrester Research. The Forrester Wave\u2122: Contact Center As A Service (CCaaS) Providers, Q1 2023 report identifies NICE among the most significant cloud contact center platforms in the market, with NICE receiving the highest possible score in the \u201cmarket presence\u201d category and receiving the highest scores of all evaluated vendors in the \u201ccurrent offering\u201d and \u201cstrategy\u201d categories.\n<\/p>\n

\n\u201cNICE differentiates by targeting AI across the full customer experience. NICE\u2019s acquisition of InContact in 2016 combined leading companies in the CCaaS and WFO markets. Its solid execution since then has created a company with unique breadth to serve contact centers globally,\u201d said the report, authored by Max Ball, vice president and principal analyst<\/strong>, Forrester<\/b>.\n<\/p>\n

\nFor companies seeking a cloud contact center provider, Forrester\u2019s independent research provides in-depth analysis and insights to aid in the decision-making process. The Forrester report said, “NICE has a superior vision that extends beyond improving agent efficiency. The company looks to play a role in the entire CX journey. It\u2019s executing on this vision with a strong roadmap that features AI and an accelerating focus on digital interactions.\u201d\n<\/p>\n

\nNICE also received the highest possible scores in four of seven evaluated criteria within the Strategy category, including \u201cmarket approach,\u201d \u201cperformance,\u201d \u201cproduct vision,\u201d and \u201cinnovation roadmap.\u201d\n<\/p>\n

\nThe report states, \u201cNICE also differentiates with the breadth of its capabilities. It has a comprehensive solution for whatever WFO or CCaaS system a contact center leader may need.\u201d\n<\/p>\n

\n\u201cTo us, this report showcases NICE\u2019s status as a market-leading CX powerhouse.\u201d said Barry Cooper, President, CX Division, NICE<\/b>. \u201cWe believe this is the result of our ongoing, heavy investment in digital and AI innovation and our unwavering commitment to partner with our customers to drive seamless customer experiences beyond the contact center. From our perspective, this recognition from Forrester Research is a testament to our mission to propel brands to master CXi (customer experience interactions) and deliver next-level digital CX in the new era.\u201d\n<\/p>\n

About NICE
\n
<\/b>With NICE (Nasdaq: NICE), it\u2019s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world\u2019s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center \u2013 and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform – and elevate – every customer interaction. www.nice.com<\/a><\/p>\n

Trademark Note:<\/i> NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE\u2019s marks, please see: www.nice.com\/nice-trademarks<\/a>.\n<\/p>\n

Forward-Looking Statements
\n
<\/i><\/b>This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the \u201cCompany\u201d). In some cases, such forward-looking statements can be identified by terms such as \u201cbelieve,\u201d \u201cexpect,\u201d \u201cseek,\u201d \u201cmay,\u201d \u201cwill,\u201d \u201cintend,\u201d \u201cshould,\u201d \u201cproject,\u201d \u201canticipate,\u201d \u201cplan,\u201d \u201cestimate,\u201d or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company\u2019s growth strategy; success and growth of the Company\u2019s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company’s products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company\u2019s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the \u201cSEC\u201d). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company’s reports filed from time to time with the SEC, including the Company\u2019s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.<\/i><\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20230327005406\/en\/<\/a><\/span><\/p>\n

Corporate Media Contact
\n<\/b>
Christopher Irwin-Dudek, +1 201 561 4442, ET, media@nice.com<\/a><\/p>\n

Investors
\n<\/b>
Marty Cohen, +1 551 256 5354, CET, ir@nice.com
\n<\/a>
Omri Arens, +972 3 763 0127, ET, ir@nice.com<\/a><\/p>\n

KEYWORDS:<\/b> New Jersey United States North America<\/p>\n

INDUSTRY KEYWORDS:<\/b> Data Management Security Technology Mobile\/Wireless Software Internet<\/p>\n

MEDIA:<\/b><\/p>\n\n\n\n\n
Logo<\/b><\/font><\/td>\n<\/tr>\n
\"Logo\"<\/td>\n<\/tr>\n
<\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Independent Research Firm Names NICE a Leader in Contact Center as a Service NICE recognized as a Leader, receiving the highest scores in the current offering and strategy categories and the highest possible score in the market presence category HOBOKEN, N.J.–(BUSINESS WIRE)–NICE (Nasdaq: NICE) today announced that NICE has been recognized as a Leader in Contact Center as a Service by Forrester Research. The Forrester Wave\u2122: Contact Center As A Service (CCaaS) Providers, Q1 2023 report identifies NICE among the most significant cloud contact center platforms in the market, with NICE receiving the highest possible score in the \u201cmarket presence\u201d category and receiving the highest scores of all evaluated vendors in the \u201ccurrent offering\u201d and \u201cstrategy\u201d categories. \u201cNICE differentiates by … <\/p>\n

Continue reading “Independent Research Firm Names NICE a Leader in Contact Center as a Service”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-742721","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nIndependent Research Firm Names NICE a Leader in Contact Center as a Service - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/independent-research-firm-names-nice-a-leader-in-contact-center-as-a-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Independent Research Firm Names NICE a Leader in Contact Center as a Service - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Independent Research Firm Names NICE a Leader in Contact Center as a Service NICE recognized as a Leader, receiving the highest scores in the current offering and strategy categories and the highest possible score in the market presence category HOBOKEN, N.J.–(BUSINESS WIRE)–NICE (Nasdaq: NICE) today announced that NICE has been recognized as a Leader in Contact Center as a Service by Forrester Research. The Forrester Wave\u2122: Contact Center As A Service (CCaaS) Providers, Q1 2023 report identifies NICE among the most significant cloud contact center platforms in the market, with NICE receiving the highest possible score in the \u201cmarket presence\u201d category and receiving the highest scores of all evaluated vendors in the \u201ccurrent offering\u201d and \u201cstrategy\u201d categories. \u201cNICE differentiates by … Continue reading "Independent Research Firm Names NICE a Leader in Contact Center as a Service"\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/independent-research-firm-names-nice-a-leader-in-contact-center-as-a-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2023-03-27T11:41:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&sty=20230327005406r1&sid=flmnd&distro=nx&lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/independent-research-firm-names-nice-a-leader-in-contact-center-as-a-service\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/independent-research-firm-names-nice-a-leader-in-contact-center-as-a-service\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"Independent Research Firm Names NICE a Leader in Contact Center as a Service\",\"datePublished\":\"2023-03-27T11:41:09+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/independent-research-firm-names-nice-a-leader-in-contact-center-as-a-service\\\/\"},\"wordCount\":901,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/independent-research-firm-names-nice-a-leader-in-contact-center-as-a-service\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&sty=20230327005406r1&sid=flmnd&distro=nx&lang=en\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/independent-research-firm-names-nice-a-leader-in-contact-center-as-a-service\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/independent-research-firm-names-nice-a-leader-in-contact-center-as-a-service\\\/\",\"name\":\"Independent Research Firm Names NICE a Leader in Contact Center as a Service - 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