{"id":741627,"date":"2023-03-21T09:55:06","date_gmt":"2023-03-21T13:55:06","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/pitney-bowes-releases-order-experience-index-to-help-direct-to-consumer-retailers-navigate-post-pandemic-market\/"},"modified":"2023-03-21T09:55:06","modified_gmt":"2023-03-21T13:55:06","slug":"pitney-bowes-releases-order-experience-index-to-help-direct-to-consumer-retailers-navigate-post-pandemic-market","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/pitney-bowes-releases-order-experience-index-to-help-direct-to-consumer-retailers-navigate-post-pandemic-market\/","title":{"rendered":"Pitney Bowes Releases Order Experience Index to Help Direct-to-Consumer Retailers Navigate Post-Pandemic Market"},"content":{"rendered":"

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Pitney Bowes Releases Order Experience Index to Help Direct-to-Consumer Retailers Navigate Post-Pandemic Market<\/b><\/p>\n

Data and insights on each step of an ecommerce order, from checkout to returns<\/i><\/p>\n

STAMFORD, Conn.–(BUSINESS WIRE<\/a>)–
\nPitney Bowes Inc. (NYSE: PBI), a global shipping and mailing company that provides technology, logistics, and financial services, has released its comprehensive 2022 Order Experience Index<\/a>, a compilation of data and insights on each step in the customer journey of an ecommerce order, from checkout to returns. The Index is a guide for direct-to-consumer (DTC) retailers as they adapt to volatile macroeconomic factors and post-pandemic shifts in consumer preferences.\n<\/p>\n

This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20230321005701\/en\/<\/a><\/p>\n

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\n\u201cWhile the word \u2018unprecedented\u2019 was appropriate for the market changes we saw over the last couple of years, it would be a mistake to label the year ahead as a \u2018return\u2019 to pre-pandemic behaviors,\u201d said Vijay Ramachandran, Vice President, Enablement and Experience at Pitney Bowes Global Ecommerce<\/b>. \u201cEcommerce brands are coming to terms with a new market landscape where delivery speed and free returns aren\u2019t the same drivers they once were. As we explore in our latest Order Experience Index\u2014a benchmark sample of insights we share with our clients everyday\u2014consumers have new expectations that may upend many of the pandemic-fueled investments retailers made over the last few years.\u201d\n<\/p>\n

\nThe Index contains takeaways from BOXpoll market surveys and BOXscore shopping benchmarks to analyze the current state of ecommerce and offer actionable insights for direct-to-consumer retailers to use to develop new strategies for the evolving landscape ahead. Key findings and trends include:\n<\/p>\n

Consumers\u2019 definition of convenience is shifting, driving new considerations for retailers as they rethink checkout and delivery experiences.<\/b><\/p>\n