{"id":728735,"date":"2023-02-05T21:33:07","date_gmt":"2023-02-06T02:33:07","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/vi-increases-positive-online-reviews-for-in-store-experiences-by-40-with-sprinklr\/"},"modified":"2023-02-05T21:33:07","modified_gmt":"2023-02-06T02:33:07","slug":"vi-increases-positive-online-reviews-for-in-store-experiences-by-40-with-sprinklr","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/vi-increases-positive-online-reviews-for-in-store-experiences-by-40-with-sprinklr\/","title":{"rendered":"Vi Increases Positive Online Reviews for In-Store Experiences by 40% with Sprinklr"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistdisc { list-style-type: disc }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>Vi Increases Positive Online Reviews for In-Store Experiences by 40% with Sprinklr<\/b><\/p>\n<p>NEW YORK&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.sprinklr.com%2F&amp;esheet=53297859&amp;newsitemid=20230205005003&amp;lan=en-US&amp;anchor=Sprinklr&amp;index=1&amp;md5=8707783c15c3dad030319cabb8f113ba\">Sprinklr<\/a> (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Vodafone Idea Limited (Vi) \u2013 a leading telecom service provider in India \u2013 is using <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.sprinklr.com%2Fmodern-care%2F&amp;esheet=53297859&amp;newsitemid=20230205005003&amp;lan=en-US&amp;anchor=Sprinklr+Modern+Care&amp;index=2&amp;md5=609fa050ebaa8d9570178b65b67418cc\">Sprinklr Modern Care<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.sprinklr.com%2Fmodern-research%2F&amp;esheet=53297859&amp;newsitemid=20230205005003&amp;lan=en-US&amp;anchor=Modern+Research&amp;index=3&amp;md5=1fe95f04b42302b57235ae01d652523d\">Modern Research <\/a>and <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.sprinklr.com%2Fsocial-engagement%2F&amp;esheet=53297859&amp;newsitemid=20230205005003&amp;lan=en-US&amp;anchor=Social+Engagement+%26amp%3B+Sales&amp;index=4&amp;md5=338753449dec69c4629e2ed4039b3ab2\">Social Engagement &amp; Sales<\/a> to transform its digital customer service and engagement strategy and design a seamless process for addressing Google reviews.\n<\/p>\n<p>\nVi runs a network of more than 450 retail stores and 2,000 small stores with over 230 million customers across the country. In line with its customer-first approach, Vi realized that it was important to address customers\u2019 Google reviews and take prompt action for the respective stores. Before Sprinklr, Vi agents would respond to Google reviews by asking customers to email them for assistance. Through this process, the agent would often lose the context of the original details posted to Google, resulting in a poor customer experience.\n<\/p>\n<p>\nVi is using Sprinklr\u2019s Unified-CXM platform to:\n<\/p>\n<ul class=\"bwlistdisc\">\n<li>\nEngage with negative Google reviews in a positive way\n<\/li>\n<li>\nCapture customer information privately and securely with fewer customers leaving before completing the purchase\n<\/li>\n<li>\nUnify Google feedback with Vi\u2019s existing Sprinklr CXM processes\n<\/li>\n<li>\nCreate the opportunity to convert bad reviews into positive customer experiences\n<\/li>\n<\/ul>\n<p>\nWith Sprinklr\u2019s support, Vi has achieved:\n<\/p>\n<ul class=\"bwlistdisc\">\n<li>\n500% increase in Google reviews from June to Oct. 2022\n<\/li>\n<li>\n40% increase in positive Google reviews for physical stores in 2022\n<\/li>\n<li>\n2.4x faster response time to Google reviews in 2022\n<\/li>\n<\/ul>\n<p>\n\u201cAll the retail, physical, and digital experiences are converging for Vi. We can now utilize Social Listening to encourage better in-store retail experiences. This has created a pipeline for us to hold store executives responsible in a way that was not possible before,\u201d <b>said Ashish Sharma, Executive Vice President, Customer Service Head, Vi.<\/b><\/p>\n<p>\n\u201cTelecom service providers have an incredible opportunity to reimagine their customer service as growing demand for internet services coincides with demand for digital customer support,&#8221; <b>said Ragy Thomas, CEO &amp; Founder, Sprinklr.<\/b> \u201cWe\u2019re honored to help Vi provide the best possible customer experiences across digital channels. With automation and AI built into Sprinklr\u2019s unified platform, Vi can efficiently manage large volumes of customer inquiries and reviews while gaining insight to improve its services for years to come.\u201d\n<\/p>\n<p>\nFor more information on this Vi use case, please visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.sprinklr.com%2Fstories%2Fvi%2F&amp;esheet=53297859&amp;newsitemid=20230205005003&amp;lan=en-US&amp;anchor=Sprinklr+Customer+Stories&amp;index=5&amp;md5=8f42e23eea204683e82612830d0bfc95\">Sprinklr Customer Stories<\/a>.\n<\/p>\n<p><b>About Sprinklr<\/b><\/p>\n<p><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.sprinklr.com%2F&amp;esheet=53297859&amp;newsitemid=20230205005003&amp;lan=en-US&amp;anchor=Sprinklr&amp;index=6&amp;md5=cebee467caa3e43edc018d98341084ed\">Sprinklr<\/a> is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr&#8217;s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world\u2019s most valuable enterprises \u2014 global brands like Microsoft, P&amp;G, Samsung and more than 50% of the Fortune 100.\n<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20230205005003r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20230205005003\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20230205005003\/en\/<\/a><\/span><\/p>\n<p><b>Press Contact<br \/>\n<\/b><br \/>Austin DeArman<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:pr@sprinklr.com\">pr@sprinklr.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> New York United States India North America Asia Pacific<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Software Technology Internet Telecommunications<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20230205005003\/en\/1205077\/3\/Sprinklr-Logo-PrimaryUse-Positive-RBG.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Vi Increases Positive Online Reviews for In-Store Experiences by 40% with Sprinklr NEW YORK&#8211;(BUSINESS WIRE)&#8211;Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Vodafone Idea Limited (Vi) \u2013 a leading telecom service provider in India \u2013 is using Sprinklr Modern Care, Modern Research and Social Engagement &amp; Sales to transform its digital customer service and engagement strategy and design a seamless process for addressing Google reviews. Vi runs a network of more than 450 retail stores and 2,000 small stores with over 230 million customers across the country. In line with its customer-first approach, Vi realized that it was important to address customers\u2019 Google reviews and take prompt action for the respective stores. &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/vi-increases-positive-online-reviews-for-in-store-experiences-by-40-with-sprinklr\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Vi Increases Positive Online Reviews for In-Store Experiences by 40% with Sprinklr&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-728735","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Vi Increases Positive Online Reviews for In-Store Experiences by 40% with Sprinklr - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/vi-increases-positive-online-reviews-for-in-store-experiences-by-40-with-sprinklr\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vi Increases Positive Online Reviews for In-Store Experiences by 40% with Sprinklr - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Vi Increases Positive Online Reviews for In-Store Experiences by 40% with Sprinklr NEW YORK&#8211;(BUSINESS WIRE)&#8211;Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Vodafone Idea Limited (Vi) \u2013 a leading telecom service provider in India \u2013 is using Sprinklr Modern Care, Modern Research and Social Engagement &amp; Sales to transform its digital customer service and engagement strategy and design a seamless process for addressing Google reviews. Vi runs a network of more than 450 retail stores and 2,000 small stores with over 230 million customers across the country. In line with its customer-first approach, Vi realized that it was important to address customers\u2019 Google reviews and take prompt action for the respective stores. &hellip; Continue reading &quot;Vi Increases Positive Online Reviews for In-Store Experiences by 40% with Sprinklr&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/vi-increases-positive-online-reviews-for-in-store-experiences-by-40-with-sprinklr\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2023-02-06T02:33:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20230205005003r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/vi-increases-positive-online-reviews-for-in-store-experiences-by-40-with-sprinklr\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/vi-increases-positive-online-reviews-for-in-store-experiences-by-40-with-sprinklr\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"Vi Increases Positive Online Reviews for In-Store Experiences by 40% with Sprinklr\",\"datePublished\":\"2023-02-06T02:33:07+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/vi-increases-positive-online-reviews-for-in-store-experiences-by-40-with-sprinklr\\\/\"},\"wordCount\":507,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/vi-increases-positive-online-reviews-for-in-store-experiences-by-40-with-sprinklr\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&amp;sty=20230205005003r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/vi-increases-positive-online-reviews-for-in-store-experiences-by-40-with-sprinklr\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/vi-increases-positive-online-reviews-for-in-store-experiences-by-40-with-sprinklr\\\/\",\"name\":\"Vi Increases Positive Online Reviews for In-Store Experiences by 40% with Sprinklr - 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Vi runs a network of more than 450 retail stores and 2,000 small stores with over 230 million customers across the country. 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