{"id":728258,"date":"2023-02-02T09:16:41","date_gmt":"2023-02-02T14:16:41","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/leading-financial-services-institutions-choose-qualtrics-to-improve-customer-and-employee-experiences\/"},"modified":"2023-02-02T09:16:41","modified_gmt":"2023-02-02T14:16:41","slug":"leading-financial-services-institutions-choose-qualtrics-to-improve-customer-and-employee-experiences","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/leading-financial-services-institutions-choose-qualtrics-to-improve-customer-and-employee-experiences\/","title":{"rendered":"Leading Financial Services Institutions Choose Qualtrics to Improve Customer and Employee Experiences"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>Leading Financial Services Institutions Choose Qualtrics to Improve Customer and Employee Experiences<\/b><\/p>\n<p>PROVO, Utah &amp; SEATTLE&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<br \/>\nQualtrics (Nasdaq: XM), the leader and creator of the experience management category, today announced that leading financial services organizations worldwide, including <b>Farmers Insurance, Principal Financial<\/b> and<b> State Employees\u2019 Credit Union<\/b> selected its experience management solutions in the fourth quarter of 2022. As companies look to attract and retain the best talent and win over customers, Qualtrics is helping them create experiences that build trust and loyalty.\n<\/p>\n<p>\nIn a competitive economic environment, it\u2019s more critical than ever for financial services organizations to deliver exceptional experiences that translate into stronger customer and employee relationships and better business outcomes. Qualtrics research shows nearly two-thirds <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.qualtrics.com%2Fnews%2Fqualtrics-announces-consumer-trends-that-will-shape-2023%2F&amp;esheet=53299484&amp;newsitemid=20230202005376&amp;lan=en-US&amp;anchor=%2863%25%29+of+consumers&amp;index=1&amp;md5=91257aec1fd5d15212ccf156caa96186\">(63%) of consumers<\/a> say companies need to do a better job of listening to them, and <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.qualtrics.com%2Fnews%2Femployee-burnout-vs-shrinking-budgets-qualtrics-announces-top-workplace-trends-for-2023%2F&amp;esheet=53299484&amp;newsitemid=20230202005376&amp;lan=en-US&amp;anchor=38%25+of+employees&amp;index=2&amp;md5=d77c9e716dd137ab90574bf34bf7de2f\">38% of employees<\/a> are feeling burned out. With the Qualtrics XM Platform\u2122, financial institutions can analyze feedback from multiple sources to create a comprehensive picture of customer and employee journeys, identify pain-points and take action with quantifiable results.\n<\/p>\n<p>\n\u201cWhat\u2019s becoming clear to us is that, increasingly, experience IS the basis of competition in financial services,\u201d said Dmitry Binkevich, global head of the financial services industry at Qualtrics. \u201cIn order to set themselves apart, financial services leaders are partnering with Qualtrics to deeply understand their customers and employees, and to consistently deliver contextual, empathetic and effortless experiences across product lines, channels and interactions.\u201d\n<\/p>\n<p>\nHighlights from the fourth quarter include the following organizations choosing Qualtrics to better understand peoples\u2019 emotion, effort and intent and exceed expectations in their fields:\n<\/p>\n<p>\nIn Q4, <b>Farmers Insurance<\/b> standardized on Qualtrics CX Discover across all of its contact centers so that they can identify the greatest points of friction in the customer service they\u2019re providing to agents and members. With Discover\u2019s AI and advanced analytics capabilities, Farmers will expand its visibility into every interaction with customer service representatives, spanning millions of records so they can improve processes, coach their representatives and address issues immediately and consistently.\n<\/p>\n<p><b>Principal Financial Group\u00ae <\/b>is on a mission to create a unified, modern digital experience for all its customers. They\u2019ve made strategic investments to weave together humanity and technology to deliver relevant and intuitive experiences for customers whenever they engage with their online accounts. The firm chose Qualtrics CX and XM Discover to analyze more than 30 million customer conversations annually, using Discover\u2019s advanced AI capabilities. Principal\u00ae will be able to bring together feedback from customers at their engagement centers and through digital interactions. The intent is to improve the customer\u2019s experience while also reducing risk and operational costs where possible.\n<\/p>\n<p><b>State Employees\u2019 Credit Union (SECU)<\/b>, an 85-year-old North Carolina financial institution with more than 7,500 employees, chose Qualtrics Employee XM to transform its employee culture under new leadership, including a new CEO and Chief Culture Officer. The credit union is quickly modernizing its mobile and digital offerings for members, and the leaders believe that it must modernize internally, as well. SECU will use Qualtrics\u2019 EX solution to build strong employee experience and DEI programs that make it a destination employer in the state of North Carolina.\n<\/p>\n<p><b>About Qualtrics<\/b><\/p>\n<p><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.qualtrics.com%2F&amp;esheet=53299484&amp;newsitemid=20230202005376&amp;lan=en-US&amp;anchor=Qualtrics&amp;index=3&amp;md5=7d3ca71ddc6ae06db53b0aae499d0cb7\">Qualtrics<\/a>, the leader and creator of the experience management category, is a cloud-native software provider that helps organizations quickly identify and resolve points of friction across all digital and human touchpoints in their business \u2013 so they can retain their best customers and employees, protect their revenue, and drive profitability. More than 18,750 organizations around the world use Qualtrics\u2019s advanced AI to listen, understand, and take action. Qualtrics uses its vast universe of experience data to form the largest database of human sentiment in the world. Qualtrics is co-headquartered in Provo, Utah and Seattle, and operates out of 28 offices globally. To learn more, please visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.qualtrics.com%2F&amp;esheet=53299484&amp;newsitemid=20230202005376&amp;lan=en-US&amp;anchor=qualtrics.com&amp;index=4&amp;md5=4d3a7d76607f1df17a6396ae01f0f71f\">qualtrics.com<\/a>.\n<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20230202005376r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20230202005376\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20230202005376\/en\/<\/a><\/span><\/p>\n<p>\nGeraldine Lim<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:press@qualtrics.com\">press@qualtrics.com<br \/>\n<\/a><br \/>951-318-3494\n<\/p>\n<p><b>KEYWORDS:<\/b> United States North America Utah Washington<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Professional Services Technology Insurance Finance Software Banking<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20230202005376\/en\/1224957\/3\/QualtricsXM_RBG.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Leading Financial Services Institutions Choose Qualtrics to Improve Customer and Employee Experiences PROVO, Utah &amp; SEATTLE&#8211;(BUSINESS WIRE)&#8211; Qualtrics (Nasdaq: XM), the leader and creator of the experience management category, today announced that leading financial services organizations worldwide, including Farmers Insurance, Principal Financial and State Employees\u2019 Credit Union selected its experience management solutions in the fourth quarter of 2022. As companies look to attract and retain the best talent and win over customers, Qualtrics is helping them create experiences that build trust and loyalty. In a competitive economic environment, it\u2019s more critical than ever for financial services organizations to deliver exceptional experiences that translate into stronger customer and employee relationships and better business outcomes. Qualtrics research shows nearly two-thirds (63%) of &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/leading-financial-services-institutions-choose-qualtrics-to-improve-customer-and-employee-experiences\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Leading Financial Services Institutions Choose Qualtrics to Improve Customer and Employee Experiences&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-728258","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Leading Financial Services Institutions Choose Qualtrics to Improve Customer and Employee Experiences - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/leading-financial-services-institutions-choose-qualtrics-to-improve-customer-and-employee-experiences\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Leading Financial Services Institutions Choose Qualtrics to Improve Customer and Employee Experiences - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Leading Financial Services Institutions Choose Qualtrics to Improve Customer and Employee Experiences PROVO, Utah &amp; SEATTLE&#8211;(BUSINESS WIRE)&#8211; Qualtrics (Nasdaq: XM), the leader and creator of the experience management category, today announced that leading financial services organizations worldwide, including Farmers Insurance, Principal Financial and State Employees\u2019 Credit Union selected its experience management solutions in the fourth quarter of 2022. As companies look to attract and retain the best talent and win over customers, Qualtrics is helping them create experiences that build trust and loyalty. In a competitive economic environment, it\u2019s more critical than ever for financial services organizations to deliver exceptional experiences that translate into stronger customer and employee relationships and better business outcomes. 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As companies look to attract and retain the best talent and win over customers, Qualtrics is helping them create experiences that build trust and loyalty. In a competitive economic environment, it\u2019s more critical than ever for financial services organizations to deliver exceptional experiences that translate into stronger customer and employee relationships and better business outcomes. 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