{"id":727430,"date":"2023-01-31T16:43:28","date_gmt":"2023-01-31T21:43:28","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/live-oak-banks-voice-of-the-customer-survey-offers-in-depth-analysis-of-customer-sentiment\/"},"modified":"2023-01-31T16:43:28","modified_gmt":"2023-01-31T21:43:28","slug":"live-oak-banks-voice-of-the-customer-survey-offers-in-depth-analysis-of-customer-sentiment","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/live-oak-banks-voice-of-the-customer-survey-offers-in-depth-analysis-of-customer-sentiment\/","title":{"rendered":"Live Oak Bank\u2019s Voice of the Customer Survey Offers In-Depth Analysis of Customer Sentiment"},"content":{"rendered":"<div class=\"mw_release\">\n<p align=\"left\">WILMINGTON, N.C., Jan.  31, 2023  (GLOBE NEWSWIRE) &#8212; Live Oak Bank\u00a0has released its first Voice of the Customer survey, powered by Barlow Research Associates, to deliver insights, industry benchmarks and candid advice to help small business owners define challenges and opportunities.<\/p>\n<p>Barlow Research\u00a0surveyed 768 Live Oak lending customers across the\u00a0U.S.\u00a0to gather current viewpoints on trends to the commercial banking sector.<\/p>\n<p>The key takeaways of the 2022 survey include:<\/p>\n<ul>\n<li>Customers are optimistic and 60% believe it is a good time to expand<\/li>\n<li>Staffing and pricing pressures have been a challenge<\/li>\n<li>25% anticipate transitioning ownership of their company over the next five years<\/li>\n<\/ul>\n<p>\u201cWe strongly believe our customers have an incredible insight into the factors that are impacting small businesses today,\u201d said\u00a0Live Oak Bank\u00a0President\u00a0Huntley Garriott. \u201cWe want to leverage that data and sentiment to gain a deeper understanding of how we can best serve the entrepreneurs who support our country\u2019s economy.\u201d<\/p>\n<p>The Voice of the Customer results are scheduled to be published annually and can be accessed at\u00a0<a href=\"https:\/\/www.globenewswire.com\/Tracker?data=PlD8XNedMYIx04VJPBNAZOcU_tx9cvwjROzXdulGOnUt70wtt9nk4ss2Bk3XMk9_lC3RZTOLWt93etSOLaMxQmWpM44jBozrTtNqXyGSgsYyWU8RWBuivxRMryxq9KoYGDijkX7XB_G3e7AMnCY3KrMi01lfrV4ji5ek0hVxgHM=\" rel=\"nofollow noopener\" target=\"_blank\">https:\/\/info.liveoakbank.com\/voice-of-the-customer<\/a>.<\/p>\n<p>\n        <strong>About\u00a0Live Oak Bank<\/strong><br \/>\n        <br \/>Live Oak Bank, a subsidiary of\u00a0Live Oak Bancshares, Inc.\u00a0(NYSE: LOB), is a digitally focused,\u00a0FDIC-insured bank serving customers across the country. Live Oak brings efficiency and excellence to the banking process, without branches, by using a focused approach to technology and innovation. To learn more, visit\u00a0<a href=\"https:\/\/www.globenewswire.com\/Tracker?data=b9Z0Kshm_ypJAjOMK53681PpaRAS9QBtiuvWuPdbDKLYFrzQjKXrCimz6BLm8FTrwTs89dLex7mYbQzbI-QOlGVHOxv_Yotbyc9muGCTr6CCSnr3AzMR_CINGLvjKoHZXZ7LsMnPoEUZrlFcUHv7ihqTlopBEoxjde7Jwj_NQTx8ch17wXGxNCcZgIxmEasNN4iLS-cMG1-ZwfqopqMwwZ3F9zvn9-TGhtmus9akeHZBB04eHJ_132rTxQM8jc1-SfITlg89B84fq7qulUUjMlYk_-bLKguH8bkQ330NciAk9B0w2NHzG0ZV9Ewt1Kour7TtGa27NTv6b_jkSG-WtmkZC4HLwdP9o00wGeSLS1PxXUKaLdf4wRdg9pcymH84TULBdV5FCq5ttsqCmnfnjmyp73t1fqmc-MqEpsD0aHINtblzgCmVe3_njScaina-DbuQOezf-c2c0yZt_CcguTH3MkCbjlcqmtW7_s5KUvcQvPEIfVEAv4S6Yn9e5CbrXpNV52kOqcLu_MwYiq5ovuWmv-6y5aGVU7W1Jj_IKRNAyjr5TV9G--q7cwoTgEWDCowfVJK66hfkeqn1WAxFmUXlRmLYwOhgJLXRLkKKlVghaMCDQKO-aM1VvhQapJDnF2A-MIel2MNWerWZYX8lNnLpCdYEa9pV4BwGMrvuGPq2Hy0QgpXMb95VAiVxg_1YrGhHg0RGRfJJaH9wNNpc-fInb_46ugQpz9tKKzvYhHI=\" rel=\"nofollow noopener\" target=\"_blank\">www.liveoakbank.com<\/a>.<\/p>\n<p>\n        <strong>About\u00a0Barlow\u00a0Research Associates, Inc. (BRAI):<\/strong><br \/>\n        <br \/>Since 1980,\u00a0Barlow Research Associates, Inc.\u00a0(BRAI) has been dedicated to providing market research services and strategic insight to business banks and leading-edge financial solution providers. Focused solely on the voice of the business banking customer, BRAI specializes in primary\u00a0research in small business, middle market and digital business banking.\u00a0As\u00a0a full-service market research firm,\u00a0BRAI offers both custom and syndicated research and unique expertise\u00a0in competitive intelligence CX studies.\u00a0BRAI is the sponsor of the Monarch Innovation Award and the annual\u00a0Barlow Research Business Banking Conference.\u00a0<a href=\"https:\/\/www.globenewswire.com\/Tracker?data=Qkhr1w5nJSCcrQIeTdFq-4ykJcWkYxplX3sB9eRS8PLvPwnYiUS_NK8fgMwFkj7MR-nW9RudZ4TP0QdbpG6naVNvNIOsTfsFk7dfZiXz-5r6Ij5sMyNc22F903IMtCPAs70NkSEY6C7dktwzJWabmOECvXe8JkQMwv7-rzP5To_0KeK-eekgeuOfB0K5lYOgcGXAd1ScqKWpzj_Oe7pH2XcLovOgIdj1the1ZlMvmottYb9w8FgjTJJX-Iw2IQiYHX2xeWYCAhU7DK6IEiCrSA==\" rel=\"nofollow noopener\" target=\"_blank\">www.BarlowResearch.com<\/a><\/p>\n<p>\n        <strong>Contact:<\/strong><br \/>\n        <br \/>Claire Parker, SVP of Corporate Communications<br \/>910.597.1592<br \/><a href=\"https:\/\/www.globenewswire.com\/Tracker?data=I4I76zJUKjPU88fGhttzO1EmbvtAjvS-qjq9KrLzYcS0IesZhe7iL_FCxTkbMRW2TDrcicXy7RZK7u_nCxZ3CDDh0QQQ1iCIV5uENa6BL6v1QomckugEAKDgF_G6PpK8b2R2a_Z0bWULs-53y1X6r1LIiZJkWEyckBf2fZccHE7pfVMSucYQArCya6fWlHgqLn5Pnewx7YrnCXTpFVbZ-nDs33F17pbm1ncR4PSudd-o0R__9RCYNdcOzjHfUSavuY1IjMbsoJ--7GaZ5h0ZM9EUGS794wr77JEHK7p3vc58Vb19orLgKXBQs0HwfQAJ38t59FPQaBtwYP1wSWbXdpoQJCmwHQY-GyWB_KzwEs6nJ8-fQVaCPDK7rb6ascQp7jz721I7VBlMkx7FlHfHyo2bq2Ia1UNN9cqq2HKHYVZW8P9yXR69mR9a1xgnl_yGkM2ZwSVBGSYtCn93yQQYumURHdjWODlT-ysv4Rb0lTpuXt_agv00n0l38Tc-iy_QZT-mWbWC2zzuM_H06Luw6g==\" rel=\"nofollow noopener\" target=\"_blank\">claire.parker@liveoak.bank<\/a><\/p>\n<p \/>\n      <img decoding=\"async\" class=\"__GNW8366DE3E__IMG\" src=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODc0MDE2NCM1Mzg0NTQzIzIwMTg4MDk=\" \/><br \/>\n      <br \/>\n      <img decoding=\"async\" src=\"https:\/\/ml.globenewswire.com\/media\/MmJkNDQ1MWEtZDRjNC00NmIyLTlkM2EtNTM3NjFiMWY0NDEzLTEwMzAzODI=\/tiny\/Live-Oak-Bancshares-Inc-.png\" \/>\n    <\/div>\n<div class=\"mw_contactinfo\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>WILMINGTON, N.C., Jan. 31, 2023 (GLOBE NEWSWIRE) &#8212; Live Oak Bank\u00a0has released its first Voice of the Customer survey, powered by Barlow Research Associates, to deliver insights, industry benchmarks and candid advice to help small business owners define challenges and opportunities. Barlow Research\u00a0surveyed 768 Live Oak lending customers across the\u00a0U.S.\u00a0to gather current viewpoints on trends to the commercial banking sector. The key takeaways of the 2022 survey include: Customers are optimistic and 60% believe it is a good time to expand Staffing and pricing pressures have been a challenge 25% anticipate transitioning ownership of their company over the next five years \u201cWe strongly believe our customers have an incredible insight into the factors that are impacting small businesses today,\u201d said\u00a0Live &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/live-oak-banks-voice-of-the-customer-survey-offers-in-depth-analysis-of-customer-sentiment\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Live Oak Bank\u2019s Voice of the Customer Survey Offers In-Depth Analysis of Customer Sentiment&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-727430","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Live Oak Bank\u2019s Voice of the Customer Survey Offers In-Depth Analysis of Customer Sentiment - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/live-oak-banks-voice-of-the-customer-survey-offers-in-depth-analysis-of-customer-sentiment\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Live Oak Bank\u2019s Voice of the Customer Survey Offers In-Depth Analysis of Customer Sentiment - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"WILMINGTON, N.C., Jan. 31, 2023 (GLOBE NEWSWIRE) &#8212; Live Oak Bank\u00a0has released its first Voice of the Customer survey, powered by Barlow Research Associates, to deliver insights, industry benchmarks and candid advice to help small business owners define challenges and opportunities. Barlow Research\u00a0surveyed 768 Live Oak lending customers across the\u00a0U.S.\u00a0to gather current viewpoints on trends to the commercial banking sector. The key takeaways of the 2022 survey include: Customers are optimistic and 60% believe it is a good time to expand Staffing and pricing pressures have been a challenge 25% anticipate transitioning ownership of their company over the next five years \u201cWe strongly believe our customers have an incredible insight into the factors that are impacting small businesses today,\u201d said\u00a0Live &hellip; Continue reading &quot;Live Oak Bank\u2019s Voice of the Customer Survey Offers In-Depth Analysis of Customer Sentiment&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/live-oak-banks-voice-of-the-customer-survey-offers-in-depth-analysis-of-customer-sentiment\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2023-01-31T21:43:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODc0MDE2NCM1Mzg0NTQzIzIwMTg4MDk=\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/live-oak-banks-voice-of-the-customer-survey-offers-in-depth-analysis-of-customer-sentiment\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/live-oak-banks-voice-of-the-customer-survey-offers-in-depth-analysis-of-customer-sentiment\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"Live Oak Bank\u2019s Voice of the Customer Survey Offers In-Depth Analysis of Customer Sentiment\",\"datePublished\":\"2023-01-31T21:43:28+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/live-oak-banks-voice-of-the-customer-survey-offers-in-depth-analysis-of-customer-sentiment\\\/\"},\"wordCount\":352,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/live-oak-banks-voice-of-the-customer-survey-offers-in-depth-analysis-of-customer-sentiment\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.globenewswire.com\\\/newsroom\\\/ti?nf=ODc0MDE2NCM1Mzg0NTQzIzIwMTg4MDk=\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/live-oak-banks-voice-of-the-customer-survey-offers-in-depth-analysis-of-customer-sentiment\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/live-oak-banks-voice-of-the-customer-survey-offers-in-depth-analysis-of-customer-sentiment\\\/\",\"name\":\"Live Oak Bank\u2019s Voice of the Customer Survey Offers In-Depth Analysis of Customer Sentiment - 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Barlow Research\u00a0surveyed 768 Live Oak lending customers across the\u00a0U.S.\u00a0to gather current viewpoints on trends to the commercial banking sector. The key takeaways of the 2022 survey include: Customers are optimistic and 60% believe it is a good time to expand Staffing and pricing pressures have been a challenge 25% anticipate transitioning ownership of their company over the next five years \u201cWe strongly believe our customers have an incredible insight into the factors that are impacting small businesses today,\u201d said\u00a0Live &hellip; Continue reading \"Live Oak Bank\u2019s Voice of the Customer Survey Offers In-Depth Analysis of Customer Sentiment\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/live-oak-banks-voice-of-the-customer-survey-offers-in-depth-analysis-of-customer-sentiment\/","og_site_name":"Market Newsdesk","article_published_time":"2023-01-31T21:43:28+00:00","og_image":[{"url":"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODc0MDE2NCM1Mzg0NTQzIzIwMTg4MDk=","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/live-oak-banks-voice-of-the-customer-survey-offers-in-depth-analysis-of-customer-sentiment\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/live-oak-banks-voice-of-the-customer-survey-offers-in-depth-analysis-of-customer-sentiment\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"Live Oak Bank\u2019s Voice of the Customer Survey Offers In-Depth Analysis of Customer Sentiment","datePublished":"2023-01-31T21:43:28+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/live-oak-banks-voice-of-the-customer-survey-offers-in-depth-analysis-of-customer-sentiment\/"},"wordCount":352,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/live-oak-banks-voice-of-the-customer-survey-offers-in-depth-analysis-of-customer-sentiment\/#primaryimage"},"thumbnailUrl":"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODc0MDE2NCM1Mzg0NTQzIzIwMTg4MDk=","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/live-oak-banks-voice-of-the-customer-survey-offers-in-depth-analysis-of-customer-sentiment\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/live-oak-banks-voice-of-the-customer-survey-offers-in-depth-analysis-of-customer-sentiment\/","name":"Live Oak Bank\u2019s Voice of the Customer Survey Offers In-Depth Analysis of Customer Sentiment - 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