{"id":726139,"date":"2023-01-26T08:33:18","date_gmt":"2023-01-26T13:33:18","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/ventana-research-ranks-verint-as-an-overall-leader-in-customer-experience-management-value-index\/"},"modified":"2023-01-26T08:33:18","modified_gmt":"2023-01-26T13:33:18","slug":"ventana-research-ranks-verint-as-an-overall-leader-in-customer-experience-management-value-index","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/ventana-research-ranks-verint-as-an-overall-leader-in-customer-experience-management-value-index\/","title":{"rendered":"Ventana Research Ranks Verint as an Overall Leader in Customer Experience Management Value Index"},"content":{"rendered":"

<\/p>\n

Ventana Research Ranks Verint as an Overall Leader in Customer Experience Management Value Index<\/b><\/p>\n

MELVILLE, N.Y.–(BUSINESS WIRE<\/a>)–Verint\u00ae<\/sup><\/a> (NASDAQ: VRNT), The Customer Engagement Company\u00ae<\/sup>, today announced it has received top scores and is a leader in the Ventana Research Customer Experience (CX) Management Value Index 2023 report.* Verint places in the top three overall vendors, is classified as Exemplary and is a Product Experience Leader. Verint is also named a Value Index Leader in the following categories: placing first in adaptability and second in manageability and usability.\n<\/p>\n

\nUsing the Ventana Research methodology and blueprint, software is evaluated in seven key categories that are weighted to reflect buyers\u2019 needs based on the firm\u2019s expertise and research. Through a thorough analysis of product and customer experience, the Value Index categorizes vendors into four classifications: Exemplary, Innovative, Assurance and Merit. This Value Index representation classifies vendors\u2019 weighted performance in Product Experience and Customer Experience.\n<\/p>\n

\nWith this report, Ventana Research took a fresh look at what technology companies need to do to drive a better customer experience across the enterprise. The Value Index report provides a holistic view of CX technology including interaction handling across voice and digital channels and resource management as well as the insights and analysis these solutions provide. The firm recognizes that the CX market has undergone a significant evolution in recent years and that companies need to take a new approach in terms of how they evaluate that technology.\n<\/p>\n

\n\u201cCustomer experience management has been poorly defined to date, precisely because the mix of components, users and use cases have been so diverse. The broad outlines are clear: A CX management suite is a product family composed of applications that are collectively organized to optimize customer interactions, experiences and profitability,\u201d said Keith Dawson, principal analyst, Ventana Research. \u201cVerint\u2019s overall leadership stems from strong performances across both the Product Experience and Customer Experience categories.\u201d\n<\/p>\n

\nVentana Research’s definition of CX Management aligns with how Verint has built its platform. The Verint platform helps brands elevate the customer experience across the enterprise including contact centers, the back office and branch locations while supporting both voice and digital channels. With its open architecture, Verint\u2019s platform enables companies to capture experiences and derive insights that can improve operational efficiency and elevate customer experience.\n<\/p>\n

\n\u201cWe are honored to be included in the inaugural Customer Experience Management Index,\u201d says Verint\u2019s Celia Fleischaker, chief marketing officer. \u201cVentana Research recognizes that the Verint platform reaches beyond the contact center and includes components related to overall experience management, digital engagement, and workforce engagement.\u201d\n<\/p>\n

\nVisit Verint Customer Engagement Platform<\/a> to learn more.\n<\/p>\n

\nDownload the Ventana Research Value Index on Customer Experience Management here<\/a>.\n<\/p>\n

About Verint<\/b><\/p>\n

\nVerint\u00ae<\/sup> (Nasdaq: VRNT) helps the world\u2019s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 180 countries \u2013 including over 85 of the Fortune 100 companies \u2013 are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.\n<\/p>\n

\nVerint. The Customer Engagement Company\u00ae<\/sup>. Learn more at Verint.com<\/a>.\n<\/p>\n

\n* Ventana Research Customer Experience Management Value Index 2023 report published December 2022.\n<\/p>\n

\nThis press release contains \u201cforward-looking statements,\u201d including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2022, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.\n<\/p>\n

\nVERINT, VERINT DA VINCI, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT and THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.\n<\/p>\n

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View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20230126005103\/en\/<\/a><\/span><\/p>\n

Media Relations
\n<\/b>
Sue Huss
\n
sue.huss@verint.com<\/a><\/p>\n

Analyst Relations
\n<\/b>
Ryan Zuk
\n
ryan.zuk@verint.com<\/a><\/p>\n

Investor Relations
\n<\/b>
Matthew Frankel
\n
matthew.frankel@verint.com<\/a><\/p>\n

\n\u00a0\n<\/p>\n

KEYWORDS:<\/b> New York United States North America<\/p>\n

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Ventana Research Ranks Verint as an Overall Leader in Customer Experience Management Value Index MELVILLE, N.Y.–(BUSINESS WIRE)–Verint\u00ae (NASDAQ: VRNT), The Customer Engagement Company\u00ae, today announced it has received top scores and is a leader in the Ventana Research Customer Experience (CX) Management Value Index 2023 report.* Verint places in the top three overall vendors, is classified as Exemplary and is a Product Experience Leader. Verint is also named a Value Index Leader in the following categories: placing first in adaptability and second in manageability and usability. Using the Ventana Research methodology and blueprint, software is evaluated in seven key categories that are weighted to reflect buyers\u2019 needs based on the firm\u2019s expertise and research. Through a thorough analysis of product … <\/p>\n

Continue reading “Ventana Research Ranks Verint as an Overall Leader in Customer Experience Management Value Index”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-726139","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nVentana Research Ranks Verint as an Overall Leader in Customer Experience Management Value Index - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/ventana-research-ranks-verint-as-an-overall-leader-in-customer-experience-management-value-index\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ventana Research Ranks Verint as an Overall Leader in Customer Experience Management Value Index - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Ventana Research Ranks Verint as an Overall Leader in Customer Experience Management Value Index MELVILLE, N.Y.–(BUSINESS WIRE)–Verint\u00ae (NASDAQ: VRNT), The Customer Engagement Company\u00ae, today announced it has received top scores and is a leader in the Ventana Research Customer Experience (CX) Management Value Index 2023 report.* Verint places in the top three overall vendors, is classified as Exemplary and is a Product Experience Leader. Verint is also named a Value Index Leader in the following categories: placing first in adaptability and second in manageability and usability. Using the Ventana Research methodology and blueprint, software is evaluated in seven key categories that are weighted to reflect buyers\u2019 needs based on the firm\u2019s expertise and research. 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