{"id":725973,"date":"2023-01-25T21:03:09","date_gmt":"2023-01-26T02:03:09","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/tdcx-announces-launch-of-digital-customer-experience-center-of-excellence-in-singapore-to-pioneer-new-cx-solutions\/"},"modified":"2023-01-25T21:03:09","modified_gmt":"2023-01-26T02:03:09","slug":"tdcx-announces-launch-of-digital-customer-experience-center-of-excellence-in-singapore-to-pioneer-new-cx-solutions","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/tdcx-announces-launch-of-digital-customer-experience-center-of-excellence-in-singapore-to-pioneer-new-cx-solutions\/","title":{"rendered":"TDCX Announces Launch of Digital Customer Experience Center of Excellence in Singapore to Pioneer New CX Solutions"},"content":{"rendered":"

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TDCX Announces Launch of Digital Customer Experience Center of Excellence in Singapore to Pioneer New CX Solutions<\/b><\/p>\n

Center will focus on CX solutions that enable hyper personalized and seamless customer engagement physically and in the metaverse<\/i><\/p>\n

SINGAPORE–(BUSINESS WIRE<\/a>)–
\nTDCX Inc. (\u201cTDCX\u201d or the \u201cCompany\u201d) (NYSE: TDCX), an award-winning digital customer experience (CX) solutions provider for innovative technology and other blue-chip companies, announced today the launch of its first Digital CX Center of Excellence in Singapore.\n<\/p>\n

This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20230125005321\/en\/<\/a><\/p>\n

\"TDCX's<\/p>\n

TDCX’s Digital Customer Experience Center of Excellence is located at its headquarters in Singapore and is led by Ms Angie Tay, Group Chief Operating Officer. (Photo: Business Wire)<\/p>\n<\/div>\n

\nThe Center will focus on leveraging technology to develop CX solutions that enable hyper personalized, seamless and secure customer engagement in both physical and virtual environments, such as in the metaverse. Through the Center, TDCX will pilot and validate new CX models and the supporting emerging technology architecture, to develop practical real-world applications and use cases.\n<\/p>\n

\nMr Laurent Junique, Founder and CEO of TDCX, said, \u201cCX has become a strategic differentiator for businesses and a key enabler for the growth of the digital economy in today\u2019s experience-driven marketplace. As digital and physical experiences continue to blur, we want to pioneer customer engagement strategies that continue to deliver a human touch during those critical moments that matter most. The launch of our Digital CX Center of Excellence is the convergence of our digital innovation and consulting capabilities as well as operational mastery through talent leadership in Singapore. Over time, we have grown our client relationships at a global level. These clients are now looking for global strategic support.\u201d\n<\/p>\n

\nThe Center is located at TDCX\u2019s headquarters in Singapore and is led by Ms Angie Tay, Group Chief Operating Officer.\n<\/p>\n

\nIn addition to percolating new CX strategies and acting as a global command center, TDCX Singapore will also develop best practices in data science and analytics to help businesses enhance cost efficiency in areas such as quality assurance automation. These best practices will be developed into playbooks to help businesses drive and deliver customer value and retention.\n<\/p>\n

\nMs Angie Tay, said, \u201cOur clients are in a constant pursuit of optimization to maximize their finite resources. Amid the recent tech shake up, we see more clients coming to us to understand how they can enhance their CX strategy and standardize their operations globally. Our digital CX Center of Excellence will enable us to continue developing transformative CX solutions for our clients and further entrench our leadership in this market.\u201d\n<\/p>\n

\nMr Ben Sun who heads TDCX\u2019s Advisory and Transformation programs said, \u201cThe increasing complexity of the business landscape means that brands are constantly juggling multiple competing priorities. They are looking for trusted partners who understand their needs and can continually add value to the relationship. We have been advising our clients on a range of issues, such as benchmarking their CX approach against best practices and determining the optimal balance between technology and the human touch to drive the best CX outcomes. The launch of our digital CX Center of Excellence is timely as it enables us to address a vacuum in the market and establish ourselves as the partner of choice for brands looking to deliver great CX.\u201d\n<\/p>\n

Corporate Venture Capital arm to invest in promising technologies<\/b><\/p>\n

\nTo support the Center, TDCX has also set up a new Corporate Venture Capital (CVC) arm to invest in the technologies needed to drive CX innovation. The CVC will enable TDCX to take advantage of the innovative solutions that are already being incubated and developed in Singapore and South-East Asia.\n<\/p>\n

\nSome of the technology that TDCX is looking into includes artificial intelligence, machine learning, automation and natural language processing.\n<\/p>\n

\nTDCX\u2019s Digital CX Center of Excellence is the company\u2019s latest initiative to help businesses leverage innovative CX solutions to win new customers, build customer loyalty and achieve their CX outcomes. It adds to TDCX\u2019s existing capabilities through its Digital Innovation Lab based in Kuala Lumpur, Malaysia which has been focused on developing new technology applications for the Group.\n<\/p>\n

\nSince its 1995 launch in Singapore, TDCX has grown rapidly and is present in 16 countries across the globe. In October 2021, TDCX became the second home-grown company to be listed on the New York Stock Exchange.\n<\/p>\n

\nTDCX was also recognized by leading global technology research and advisory firm, ISG, as the top provider for CX services in Singapore in its latest Customer Experience Services report for Singapore and Malaysia1<\/sup>.\n<\/p>\n

About TDCX<\/b><\/p>\n

\nSingapore-headquartered TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, to build customer loyalty and to protect their online communities.\n<\/p>\n

\nTDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence and its global footprint. It serves clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming and e-commerce. TDCX\u2019s expertise and strong footprint in Asia has made it a trusted partner for clients, particularly high-growth, new economy companies, looking to tap the region\u2019s growth potential.\n<\/p>\n

\nTDCX\u2019s commitment to delivering positive outcomes for our clients extends to its role as a responsible corporate citizen. Its Corporate Social Responsibility program focuses on positively transforming the lives of its people, its communities and the environment.\n<\/p>\n

\nTDCX employs more than 17,000 employees across 27 campuses globally, specifically Singapore, Malaysia, Thailand, Philippines, Mainland China, Hong Kong, South Korea, Japan, India, Romania, Spain, Colombia and T\u00fcrkiye. For more information, please visit www.tdcx.com<\/a>.\n<\/p>\n

1<\/sup> Please refer to TDCX named a Leader in ISG Provider Lens\u2122 Contact Center \u2013 Customer Experience Services SG\/MY 2022 report<\/a> for more information.\n<\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20230125005321\/en\/<\/a><\/span><\/p>\n

For enquiries, please contact:
\n<\/b>
Eunice Seow, eunice.seow@tdcx.com<\/a><\/p>\n

KEYWORDS:<\/b> Hong Kong Singapore Asia Pacific<\/p>\n

INDUSTRY KEYWORDS:<\/b> Technology Social Media Search Engine Marketing Blogging Finance Consulting Metaverse Electronic Commerce Professional Services Public Relations\/Investor Relations Digital Marketing Communications Internet Fintech<\/p>\n

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TDCX’s Digital Customer Experience Center of Excellence is located at its headquarters in Singapore and is led by Ms Angie Tay, Group Chief Operating Officer. (Photo: Business Wire)<\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

TDCX Announces Launch of Digital Customer Experience Center of Excellence in Singapore to Pioneer New CX Solutions Center will focus on CX solutions that enable hyper personalized and seamless customer engagement physically and in the metaverse SINGAPORE–(BUSINESS WIRE)– TDCX Inc. (\u201cTDCX\u201d or the \u201cCompany\u201d) (NYSE: TDCX), an award-winning digital customer experience (CX) solutions provider for innovative technology and other blue-chip companies, announced today the launch of its first Digital CX Center of Excellence in Singapore. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20230125005321\/en\/ TDCX’s Digital Customer Experience Center of Excellence is located at its headquarters in Singapore and is led by Ms Angie Tay, Group Chief Operating Officer. (Photo: Business Wire) The Center will focus on leveraging … <\/p>\n

Continue reading “TDCX Announces Launch of Digital Customer Experience Center of Excellence in Singapore to Pioneer New CX Solutions”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-725973","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nTDCX Announces Launch of Digital Customer Experience Center of Excellence in Singapore to Pioneer New CX Solutions - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/tdcx-announces-launch-of-digital-customer-experience-center-of-excellence-in-singapore-to-pioneer-new-cx-solutions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TDCX Announces Launch of Digital Customer Experience Center of Excellence in Singapore to Pioneer New CX Solutions - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"TDCX Announces Launch of Digital Customer Experience Center of Excellence in Singapore to Pioneer New CX Solutions Center will focus on CX solutions that enable hyper personalized and seamless customer engagement physically and in the metaverse SINGAPORE–(BUSINESS WIRE)– TDCX Inc. (\u201cTDCX\u201d or the \u201cCompany\u201d) (NYSE: TDCX), an award-winning digital customer experience (CX) solutions provider for innovative technology and other blue-chip companies, announced today the launch of its first Digital CX Center of Excellence in Singapore. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20230125005321\/en\/ TDCX’s Digital Customer Experience Center of Excellence is located at its headquarters in Singapore and is led by Ms Angie Tay, Group Chief Operating Officer. 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(\u201cTDCX\u201d or the \u201cCompany\u201d) (NYSE: TDCX), an award-winning digital customer experience (CX) solutions provider for innovative technology and other blue-chip companies, announced today the launch of its first Digital CX Center of Excellence in Singapore. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20230125005321\/en\/ TDCX’s Digital Customer Experience Center of Excellence is located at its headquarters in Singapore and is led by Ms Angie Tay, Group Chief Operating Officer. 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