{"id":725738,"date":"2023-01-25T09:03:46","date_gmt":"2023-01-25T14:03:46","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/five9-named-a-leader-in-the-2023-aragon-research-globe-for-conversational-ai-in-the-intelligent-contact-center\/"},"modified":"2023-01-25T09:03:46","modified_gmt":"2023-01-25T14:03:46","slug":"five9-named-a-leader-in-the-2023-aragon-research-globe-for-conversational-ai-in-the-intelligent-contact-center","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/five9-named-a-leader-in-the-2023-aragon-research-globe-for-conversational-ai-in-the-intelligent-contact-center\/","title":{"rendered":"Five9 Named a Leader in the 2023 Aragon Research Globe\u2122 for Conversational AI in the Intelligent Contact Center"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b><i>Five9 Named a Leader in the 2023 Aragon Research Globe\u2122 for Conversational AI in the Intelligent Contact Center<\/i><\/b><\/p>\n<p class=\"bwalignc\"><i>Five9 is recognized for strengths in omnichannel, no-code IVA development, and seamless handoff between IVAs and live agents<\/i><\/p>\n<p>SAN RAMON, Calif.&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<br \/>\nFive9 Inc., a leading provider of the intelligent cloud contact center, today announced that it has been named a Leader in the Aragon Research Globe for Conversational AI in the Intelligent Contact Center, 2023.\n<\/p>\n<p id=\"news-body-cta\">This press release features multimedia. View the full release here: <a href=\"https:\/\/www.businesswire.com\/news\/home\/20230125005183\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20230125005183\/en\/<\/a><\/p>\n<div id=\"bwbodyimg\" style=\"width: 424px;float:left;padding-left:0px;padding-right:20px;padding-top:0px;padding-bottom:0px\"><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20230125005183\/en\/1695111\/4\/ConvoAIinICCgraphic_%281%29.jpg\" alt=\"Aragon Research Globe for Conversational AI in the Intelligent Contact Center, 2023\" \/><\/p>\n<p style=\"font-size:85%\">Aragon Research Globe for Conversational AI in the Intelligent Contact Center, 2023<\/p>\n<\/div>\n<p><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Faragonresearch.com%2F&amp;esheet=53290546&amp;newsitemid=20230125005183&amp;lan=en-US&amp;anchor=Aragon+Research&amp;index=1&amp;md5=870f63413e625fef8f12369e6f391624\">Aragon Research<\/a> analysts evaluated 14 providers that are including conversational AI technology within their intelligent contact center offerings, or providing solutions focused exclusively for the ICC. Providers were ranked based on Strategy, Performance and Reach, and Five9 earned top positioning on the Strategy scale for strengths including its focus on Intelligent Virtual Agents (IVAs), its no-code IVA development platform, full support for digital and voice channels and agent assist, and the ability to provide real-time information to help live agents handle calls.\n<\/p>\n<p>\n\u201cFive9 has continued to make AI, automation, and analytics part of its core product strategy and its march to be a global provider is seeing success,\u201d said Jim Lundy, Founder and CEO of Aragon Research. \u201cFive9\u2019s focus on its IVA platform, market expansion into Europe, and white glove implementation service are helping it continue to win new customers and retain existing ones.\u201d\n<\/p>\n<p>\nThis acknowledgment comes on the heels of Five9\u2019s announcement of a <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.five9.com%2Fnews%2Fnews-releases%2Ffive9-opens-new-european-engineering-hub-porto-portugal&amp;esheet=53290546&amp;newsitemid=20230125005183&amp;lan=en-US&amp;anchor=new+European+research+and+development+hub+in+Porto%2C+Portugal&amp;index=2&amp;md5=a9834f69f1ebcf750711d48e42ad9a30\">new European research and development hub in Porto, Portugal<\/a>, which will continue to accelerate investments in artificial intelligence and cloud operations and further extend the company\u2019s expansion into Europe. Five9 also recently <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.five9.com%2Fnews%2Fnews-releases%2Ffive9-elevates-omni-channel-customer-engagement&amp;esheet=53290546&amp;newsitemid=20230125005183&amp;lan=en-US&amp;anchor=announced+new+product+capabilities&amp;index=3&amp;md5=f5c762c474541027e73ba5a059228e0d\">announced new product capabilities<\/a>, including rich media for self-service digital and voice channels, multi-modal engagement capabilities, real-time language translation, enhanced developer tools for Five9 IVA Studio users, and integrated analytics to optimize interactions.\n<\/p>\n<p>\n\u201cFive9 is honored to be identified as a leader in providing conversational AI for the contact center,\u201d said Callan Schebella, EVP, Product Management, Five9. \u201cWe believe this acknowledgement reflects the success of our vision to deliver solutions that make AI persistent throughout the customer and agent experience, along with tools that make it easier for contact center teams to build, deploy, train and derive insights from the AI and the data that feeds it.\u201d\n<\/p>\n<p>\nFor more information, read a reprint of selected content from <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.five9.com%2Fresources%2Faragon-research-five9-conversational-ai-2023&amp;esheet=53290546&amp;newsitemid=20230125005183&amp;lan=en-US&amp;anchor=the+Aragon+Research+Globe+for+Conversational+AI+in+the+ICC%2C+2023&amp;index=4&amp;md5=ddc6a1ff659571f97fddd9fdbf5bc003\">the Aragon Research Globe for Conversational AI in the ICC, 2023<\/a>.\n<\/p>\n<p><b>About Five9<\/b><\/p>\n<p>\nFive9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,500 customers worldwide and facilitating billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers increase productivity, be agile, boost revenue, and create customer trust and loyalty.\n<\/p>\n<p>\nFor more information, visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.five9.com%2F&amp;esheet=53290546&amp;newsitemid=20230125005183&amp;lan=en-US&amp;anchor=www.five9.com&amp;index=5&amp;md5=3b8ae2fa117381bc5f080c93a1523cf8\">www.five9.com<\/a>.\n<\/p>\n<p>\nEngage with us: <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Ftwitter.com%2FFive9&amp;esheet=53290546&amp;newsitemid=20230125005183&amp;lan=en-US&amp;anchor=Twitter&amp;index=6&amp;md5=1429fb9a48d32cd7fff051d5a80666d5\">Twitter<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffive9%2F&amp;esheet=53290546&amp;newsitemid=20230125005183&amp;lan=en-US&amp;anchor=LinkedIn&amp;index=7&amp;md5=0c84943eb23162b792998de9be87219d\">LinkedIn<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.facebook.com%2FCallCenterSoftware%2F&amp;esheet=53290546&amp;newsitemid=20230125005183&amp;lan=en-US&amp;anchor=Facebook&amp;index=8&amp;md5=ba30d07392d01b5c3cf32631c60fb215\">Facebook<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.five9.com%2Fblog&amp;esheet=53290546&amp;newsitemid=20230125005183&amp;lan=en-US&amp;anchor=Blog&amp;index=9&amp;md5=b487e16a8992a734db51e5f28fe8ea15\">Blog<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.five9.com%2Fdare-to-reimagine&amp;esheet=53290546&amp;newsitemid=20230125005183&amp;lan=en-US&amp;anchor=Dare+to+Reimagine+podcast&amp;index=10&amp;md5=74f62afe3364e89d4ba9a1d319d0db9a\">Dare to Reimagine podcast<\/a>.\n<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20230125005183r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20230125005183\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20230125005183\/en\/<\/a><\/span><\/p>\n<p>\nAllison Wilson<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:allison.wilson@five9.com\">allison.wilson@five9.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> North America United States United Kingdom Europe Portugal California<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Technology Other Communications Communications Professional Services Business Software Audio\/Video Internet Data Analytics Artificial Intelligence<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Photo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20230125005183\/en\/1695111\/3\/ConvoAIinICCgraphic_%281%29.jpg\" alt=\"Photo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\">Aragon Research Globe for Conversational AI in the Intelligent Contact Center, 2023<\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Five9 Named a Leader in the 2023 Aragon Research Globe\u2122 for Conversational AI in the Intelligent Contact Center Five9 is recognized for strengths in omnichannel, no-code IVA development, and seamless handoff between IVAs and live agents SAN RAMON, Calif.&#8211;(BUSINESS WIRE)&#8211; Five9 Inc., a leading provider of the intelligent cloud contact center, today announced that it has been named a Leader in the Aragon Research Globe for Conversational AI in the Intelligent Contact Center, 2023. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20230125005183\/en\/ Aragon Research Globe for Conversational AI in the Intelligent Contact Center, 2023 Aragon Research analysts evaluated 14 providers that are including conversational AI technology within their intelligent contact center offerings, or providing solutions focused exclusively &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/five9-named-a-leader-in-the-2023-aragon-research-globe-for-conversational-ai-in-the-intelligent-contact-center\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Five9 Named a Leader in the 2023 Aragon Research Globe\u2122 for Conversational AI in the Intelligent Contact Center&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-725738","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Five9 Named a Leader in the 2023 Aragon Research Globe\u2122 for Conversational AI in the Intelligent Contact Center - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/five9-named-a-leader-in-the-2023-aragon-research-globe-for-conversational-ai-in-the-intelligent-contact-center\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Five9 Named a Leader in the 2023 Aragon Research Globe\u2122 for Conversational AI in the Intelligent Contact Center - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Five9 Named a Leader in the 2023 Aragon Research Globe\u2122 for Conversational AI in the Intelligent Contact Center Five9 is recognized for strengths in omnichannel, no-code IVA development, and seamless handoff between IVAs and live agents SAN RAMON, Calif.&#8211;(BUSINESS WIRE)&#8211; Five9 Inc., a leading provider of the intelligent cloud contact center, today announced that it has been named a Leader in the Aragon Research Globe for Conversational AI in the Intelligent Contact Center, 2023. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20230125005183\/en\/ Aragon Research Globe for Conversational AI in the Intelligent Contact Center, 2023 Aragon Research analysts evaluated 14 providers that are including conversational AI technology within their intelligent contact center offerings, or providing solutions focused exclusively &hellip; Continue reading &quot;Five9 Named a Leader in the 2023 Aragon Research Globe\u2122 for Conversational AI in the Intelligent Contact Center&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/five9-named-a-leader-in-the-2023-aragon-research-globe-for-conversational-ai-in-the-intelligent-contact-center\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2023-01-25T14:03:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mms.businesswire.com\/media\/20230125005183\/en\/1695111\/4\/ConvoAIinICCgraphic_%281%29.jpg\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/five9-named-a-leader-in-the-2023-aragon-research-globe-for-conversational-ai-in-the-intelligent-contact-center\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/five9-named-a-leader-in-the-2023-aragon-research-globe-for-conversational-ai-in-the-intelligent-contact-center\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"Five9 Named a Leader in the 2023 Aragon Research Globe\u2122 for Conversational AI in the Intelligent Contact Center\",\"datePublished\":\"2023-01-25T14:03:46+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/five9-named-a-leader-in-the-2023-aragon-research-globe-for-conversational-ai-in-the-intelligent-contact-center\\\/\"},\"wordCount\":602,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/five9-named-a-leader-in-the-2023-aragon-research-globe-for-conversational-ai-in-the-intelligent-contact-center\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/mms.businesswire.com\\\/media\\\/20230125005183\\\/en\\\/1695111\\\/4\\\/ConvoAIinICCgraphic_%281%29.jpg\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/five9-named-a-leader-in-the-2023-aragon-research-globe-for-conversational-ai-in-the-intelligent-contact-center\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/five9-named-a-leader-in-the-2023-aragon-research-globe-for-conversational-ai-in-the-intelligent-contact-center\\\/\",\"name\":\"Five9 Named a Leader in the 2023 Aragon Research Globe\u2122 for Conversational AI in the Intelligent Contact Center - 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Market Newsdesk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.marketnewsdesk.com\/index.php\/five9-named-a-leader-in-the-2023-aragon-research-globe-for-conversational-ai-in-the-intelligent-contact-center\/","og_locale":"en_US","og_type":"article","og_title":"Five9 Named a Leader in the 2023 Aragon Research Globe\u2122 for Conversational AI in the Intelligent Contact Center - Market Newsdesk","og_description":"Five9 Named a Leader in the 2023 Aragon Research Globe\u2122 for Conversational AI in the Intelligent Contact Center Five9 is recognized for strengths in omnichannel, no-code IVA development, and seamless handoff between IVAs and live agents SAN RAMON, Calif.&#8211;(BUSINESS WIRE)&#8211; Five9 Inc., a leading provider of the intelligent cloud contact center, today announced that it has been named a Leader in the Aragon Research Globe for Conversational AI in the Intelligent Contact Center, 2023. This press release features multimedia. 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