{"id":714396,"date":"2022-11-22T13:33:13","date_gmt":"2022-11-22T18:33:13","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/yk-communications-wins-calix-innovations-giant-of-customer-support-award-for-achieving-a-phenomenal-nps-of-80-fueled-by-proactive-customer-support\/"},"modified":"2022-11-22T13:33:13","modified_gmt":"2022-11-22T18:33:13","slug":"yk-communications-wins-calix-innovations-giant-of-customer-support-award-for-achieving-a-phenomenal-nps-of-80-fueled-by-proactive-customer-support","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/yk-communications-wins-calix-innovations-giant-of-customer-support-award-for-achieving-a-phenomenal-nps-of-80-fueled-by-proactive-customer-support\/","title":{"rendered":"YK Communications Wins Calix Innovations \u201cGiant of Customer Support\u201d Award for Achieving a Phenomenal NPS of 80, Fueled by Proactive Customer Support"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistdisc { list-style-type: disc }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>YK Communications Wins Calix Innovations \u201cGiant of Customer Support\u201d Award for Achieving a Phenomenal NPS of 80, Fueled by Proactive Customer Support<\/b><\/p>\n<p class=\"bwalignc\"><i>By leveraging Calix Revenue EDGE and Calix Cloud platforms, Texas-based YK Communications delivers an exceptional subscriber experience fueled by proactive customer support outreach and best practices from Calix Customer Success Services, resulting in a Net Promoter Score of 80, 63 percent reduction in subscriber churn, and 95 percent five-star ratings for subscriber interactions<\/i><\/p>\n<p>SAN JOSE, Calif.&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.calix.com%2F&amp;esheet=52976106&amp;newsitemid=20221122005280&amp;lan=en-US&amp;anchor=Calix%2C+Inc.&amp;index=1&amp;md5=4888be567a75fde298fa0a627e7dc509\">Calix, Inc.<\/a> (NYSE: CALX) recognizes <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.ykc.com%2F&amp;esheet=52976106&amp;newsitemid=20221122005280&amp;lan=en-US&amp;anchor=YK+Communications&amp;index=2&amp;md5=164ddad3befe9fd32be19365b1d4dd86\">YK Communications<\/a> as a \u201cGiant of Customer Support\u201d and a 2022 <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.calix.com%2Fabout-calix%2Fcalix-innovation-awards.html&amp;esheet=52976106&amp;newsitemid=20221122005280&amp;lan=en-US&amp;anchor=Calix+Innovations+Award&amp;index=3&amp;md5=8cfcc9f1a4d39cfc4013c00005d83d2e\">Calix Innovations Award<\/a> winner. Announced at <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.calix.com%2Fevents%2Fconnexions.html&amp;esheet=52976106&amp;newsitemid=20221122005280&amp;lan=en-US&amp;anchor=Calix+ConneXions+2022&amp;index=4&amp;md5=9839a3063b2b8f4c5f0310446e87b37b\">Calix ConneXions 2022<\/a>, the award honors YK Communications for uniquely leveraging the full <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.calix.com%2Fsolutions%2Frevenue-edge.html&amp;esheet=52976106&amp;newsitemid=20221122005280&amp;lan=en-US&amp;anchor=Calix+Revenue+EDGE&amp;index=5&amp;md5=6293eaeb6d8645408218ce71acd980c8\">Calix Revenue EDGE<\/a>\u2122 platform, including <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.calix.com%2Fplatforms%2Fexos%2Fexos-systems%2Fgigaspire.html&amp;esheet=52976106&amp;newsitemid=20221122005280&amp;lan=en-US&amp;anchor=Calix+GigaSpire%26%23174%3B+BLAST&amp;index=6&amp;md5=143ee4d50a6ace6c1749139c1a1ed3e1\">Calix GigaSpire\u00ae BLAST<\/a> systems, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.calix.com%2Fplatforms%2Fcalix_cloud%2Fsupport-cloud.html&amp;esheet=52976106&amp;newsitemid=20221122005280&amp;lan=en-US&amp;anchor=Calix+Support+Cloud&amp;index=7&amp;md5=40e3e574b60d3df8953484fa063391a9\">Calix Support Cloud<\/a> (Support Cloud), and the <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.calix.com%2Fplatforms%2Fexos%2Fexos-systems%2Fcalix-smart-home-app.html&amp;esheet=52976106&amp;newsitemid=20221122005280&amp;lan=en-US&amp;anchor=Calix+CommandIQ&amp;index=8&amp;md5=59e9fbe4f3c8e59de3065a1b0ae23ab3\">Calix Command<b>IQ<\/b><\/a>\u00ae mobile app, to deliver proactive support that contributes to exceptional subscriber experiences. Paired with <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.calix.com%2Fplatforms%2Fcalix_cloud%2Fmarketing-cloud.html&amp;esheet=52976106&amp;newsitemid=20221122005280&amp;lan=en-US&amp;anchor=Calix+Marketing+Cloud&amp;index=9&amp;md5=e87c9dfa73ec31cb7e2af7f22df0388b\">Calix Marketing Cloud<\/a> (Marketing Cloud), part of Calix Cloud\u00ae, YK Communications successfully drove service upgrade campaigns that improved their subscribers\u2019 experiences while increasing average revenue per user (ARPU). The broadband service provider (BSP) also pairs their technology investment with a dedicated and award-winning customer success organization, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.calix.com%2Fservices%2Fcustomer-success-services.html&amp;esheet=52976106&amp;newsitemid=20221122005280&amp;lan=en-US&amp;anchor=Calix+Customer+Success+Services&amp;index=10&amp;md5=e2068e00cb355b28a4ed82e77a68ceb1\">Calix Customer Success Services<\/a> (Customer Success). Today, YK Communications boasts a Net Promoter Score (NPS) of 80 compared to the average <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fcustomergauge.com%2Fbenchmarks%2Fblog%2Ftelecommunications-nps-benchmarks-and-cx-trends&amp;esheet=52976106&amp;newsitemid=20221122005280&amp;lan=en-US&amp;anchor=telecommunications+industry+score&amp;index=11&amp;md5=990247abce7daae0d01935efc6b0950d\">telecommunications industry score<\/a> in the 30s. They continue to leverage Customer Success best practices as part of their business transformation.\n<\/p>\n<p>\nYK Communications makes the rich data analytics and actionable insights of Support Cloud available to all subscriber-facing employees, not just technical support. This unique strategy aligns the entire organization to a \u201csubscriber first\u201d mentality and ensures that staff has full visibility of the subscriber experience. As a result, the BSP lowered subscriber churn by 63 percent in less than a year. YK Communications enabled its customer support team to elevate the subscriber experience to become a \u201cGiant of Customer Support\u201d by:\n<\/p>\n<ul class=\"bwlistdisc\">\n<li><b>Driving uptake of CommandIQ for self-service capabilities.<\/b> YK Communications made subscriber adoption of their Command<b>IQ<\/b> app a top priority. Today 86 percent of their subscribers are on the app. The app gives subscribers more self-service capabilities, which results in fewer support calls. This frees up customer service representatives (CSRs) to conduct proactive outreach. It also gives subscribers more control of their home Wi-Fi experience and enables them to take care of basic support tasks themselves.\n<\/li>\n<li><b>Ensuring satisfaction at every step of the subscriber journey. <\/b>As part of their \u201c2-2-2-2\u201d program, YK Communications sales and support teams check in with every subscriber at touchpoints of two days, two weeks, two months, and two years after installation. The account team uses Support Cloud to preview the subscriber\u2019s record and avoid any surprises. This personal, proactive approach ensures the subscriber has a positive experience and offers the opportunity to introduce additional products and services.\n<\/li>\n<li><b>Using humor to educate subscribers about their technology.<\/b> To educate subscribers on their networks and services, YK Communications leverages Marketing Cloud insights to engage with their subscribers on the right social media channels. Leveraging their talented CSRs and other staff, the marketing team delivers humorous videos and memorable support-related content in a language that subscribers respond to. YK Communications also uses social channels like Facebook to inform subscribers of outages or other issues. This transparency is another reason 95 percent of subscriber ratings for YK Communications are five stars.\n<\/li>\n<\/ul>\n<p>\n\u201cWe are thrilled to be recognized by Calix as a customer support leader,\u201d said Russell Kacer, president of YK Communications. \u201cOur first goal is to make sure our subscribers\u2019 experiences are second to none. Customer care is not the function of a single team but a company-wide commitment we make to our subscribers. Calix gives us the platforms, solutions, and services we need to exceed our subscribers\u2019 expectations. Support Cloud and Marketing Cloud give our teams immediate access to insights into our subscribers\u2014taking the guesswork out of our business. And the Customer Success team goes above and beyond to ensure that we are extracting the most value from the platform and fully utilizing the resources available to us. Calix is a true partner committed to helping us grow our business.\u201d\n<\/p>\n<p>\n\u201cCalix celebrates YK Communications as the 2022 \u2018Giant of Customer Support,\u2019\u201d said Martha Galley, executive vice president of customer engagement and services at Calix. \u201cYK Communications is at the forefront of a new era of proactive support. Their teams leverage the Revenue EDGE platform and Calix Cloud data analytics to build and maintain exceptional subscriber experiences and drive stellar subscriber satisfaction, as their incredible NPS score demonstrates. YK Communications works closely with Premier Customer Success, implementing best practices across the entire organization that contribute to exceptional subscriber experiences. Their subscribers love the experiences they provide\u2014and that is the hallmark of an industry giant.\u201d\n<\/p>\n<p>\nWatch the webinar, \u201c<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.calix.com%2Fnode---webinar%2Fmore-complexity-less-problems-how-proactive-support-boosts-the-broadband-subscriber-experience.html&amp;esheet=52976106&amp;newsitemid=20221122005280&amp;lan=en-US&amp;anchor=More+Complexity.+Less+Problems%3A+How+Proactive+Support+Boosts+the+Broadband+Subscriber+Experience&amp;index=12&amp;md5=e308158da5bd13a77eec00dab51fcaba\">More Complexity. Less Problems: How Proactive Support Boosts the Broadband Subscriber Experience<\/a>,\u201d to learn how BSPs customer support teams contribute to exceptional subscriber experiences that win markets.\n<\/p>\n<p><b>About Calix<\/b><\/p>\n<p><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.calix.com%2F&amp;esheet=52976106&amp;newsitemid=20221122005280&amp;lan=en-US&amp;anchor=Calix%2C+Inc.&amp;index=13&amp;md5=2f1012b870c2579afc945485ffa9e806\">Calix, Inc.<\/a> (NYSE: CALX)\u2014Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform. Our customers utilize the real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. The resulting growth in subscriber acquisition, loyalty, and revenue creates more value for their businesses and communities. This is the Calix mission: To enable broadband service providers of all sizes to simplify, excite, and grow.\n<\/p>\n<p>\nThis press release contains forward-looking statements that are based upon management\u2019s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix\u2019s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix\u2019s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.sec.gov&amp;esheet=52976106&amp;newsitemid=20221122005280&amp;lan=en-US&amp;anchor=www.sec.gov&amp;index=14&amp;md5=c19aed4c7f19a5e842e4ab852c108818\">www.sec.gov<\/a>.\n<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20221122005280r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20221122005280\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20221122005280\/en\/<\/a><\/span><\/p>\n<p><b>Press Inquiries:<br \/>\n<\/b><br \/>Alison Crisci<br \/>\n<br \/>919-353-4323<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:alison.crisci@calix.com\">alison.crisci@calix.com<\/a><\/p>\n<p><b>Investor Inquiries:<br \/>\n<\/b><br \/>Jim Fanucchi<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:InvestorRelations@calix.com\">investorrelations@calix.com<\/a>\u00a0 \u00a0\n<\/p>\n<p><b>KEYWORDS:<\/b> California United States North America<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Software Mobile\/Wireless Networks Internet Professional Services Data Management Apps\/Applications Technology Data Analytics Marketing Communications Telecommunications<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20221122005280\/en\/1096741\/3\/Calix-logo_blue_2021.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>YK Communications Wins Calix Innovations \u201cGiant of Customer Support\u201d Award for Achieving a Phenomenal NPS of 80, Fueled by Proactive Customer Support By leveraging Calix Revenue EDGE and Calix Cloud platforms, Texas-based YK Communications delivers an exceptional subscriber experience fueled by proactive customer support outreach and best practices from Calix Customer Success Services, resulting in a Net Promoter Score of 80, 63 percent reduction in subscriber churn, and 95 percent five-star ratings for subscriber interactions SAN JOSE, Calif.&#8211;(BUSINESS WIRE)&#8211;Calix, Inc. (NYSE: CALX) recognizes YK Communications as a \u201cGiant of Customer Support\u201d and a 2022 Calix Innovations Award winner. Announced at Calix ConneXions 2022, the award honors YK Communications for uniquely leveraging the full Calix Revenue EDGE\u2122 platform, including Calix GigaSpire\u00ae &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/yk-communications-wins-calix-innovations-giant-of-customer-support-award-for-achieving-a-phenomenal-nps-of-80-fueled-by-proactive-customer-support\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;YK Communications Wins Calix Innovations \u201cGiant of Customer Support\u201d Award for Achieving a Phenomenal NPS of 80, Fueled by Proactive Customer Support&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-714396","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>YK Communications Wins Calix Innovations \u201cGiant of Customer Support\u201d Award for Achieving a Phenomenal NPS of 80, Fueled by Proactive Customer Support - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/yk-communications-wins-calix-innovations-giant-of-customer-support-award-for-achieving-a-phenomenal-nps-of-80-fueled-by-proactive-customer-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"YK Communications Wins Calix Innovations \u201cGiant of Customer Support\u201d Award for Achieving a Phenomenal NPS of 80, Fueled by Proactive Customer Support - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"YK Communications Wins Calix Innovations \u201cGiant of Customer Support\u201d Award for Achieving a Phenomenal NPS of 80, Fueled by Proactive Customer Support By leveraging Calix Revenue EDGE and Calix Cloud platforms, Texas-based YK Communications delivers an exceptional subscriber experience fueled by proactive customer support outreach and best practices from Calix Customer Success Services, resulting in a Net Promoter Score of 80, 63 percent reduction in subscriber churn, and 95 percent five-star ratings for subscriber interactions SAN JOSE, Calif.&#8211;(BUSINESS WIRE)&#8211;Calix, Inc. (NYSE: CALX) recognizes YK Communications as a \u201cGiant of Customer Support\u201d and a 2022 Calix Innovations Award winner. Announced at Calix ConneXions 2022, the award honors YK Communications for uniquely leveraging the full Calix Revenue EDGE\u2122 platform, including Calix GigaSpire\u00ae &hellip; Continue reading &quot;YK Communications Wins Calix Innovations \u201cGiant of Customer Support\u201d Award for Achieving a Phenomenal NPS of 80, Fueled by Proactive Customer Support&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/yk-communications-wins-calix-innovations-giant-of-customer-support-award-for-achieving-a-phenomenal-nps-of-80-fueled-by-proactive-customer-support\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2022-11-22T18:33:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20221122005280r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/yk-communications-wins-calix-innovations-giant-of-customer-support-award-for-achieving-a-phenomenal-nps-of-80-fueled-by-proactive-customer-support\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/yk-communications-wins-calix-innovations-giant-of-customer-support-award-for-achieving-a-phenomenal-nps-of-80-fueled-by-proactive-customer-support\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"YK Communications Wins Calix Innovations \u201cGiant of Customer Support\u201d Award for Achieving a Phenomenal NPS of 80, Fueled by Proactive Customer Support\",\"datePublished\":\"2022-11-22T18:33:13+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/yk-communications-wins-calix-innovations-giant-of-customer-support-award-for-achieving-a-phenomenal-nps-of-80-fueled-by-proactive-customer-support\\\/\"},\"wordCount\":1114,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/yk-communications-wins-calix-innovations-giant-of-customer-support-award-for-achieving-a-phenomenal-nps-of-80-fueled-by-proactive-customer-support\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&amp;sty=20221122005280r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/yk-communications-wins-calix-innovations-giant-of-customer-support-award-for-achieving-a-phenomenal-nps-of-80-fueled-by-proactive-customer-support\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/yk-communications-wins-calix-innovations-giant-of-customer-support-award-for-achieving-a-phenomenal-nps-of-80-fueled-by-proactive-customer-support\\\/\",\"name\":\"YK Communications Wins Calix Innovations \u201cGiant of Customer Support\u201d Award for Achieving a Phenomenal NPS of 80, Fueled by Proactive Customer Support - 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(NYSE: CALX) recognizes YK Communications as a \u201cGiant of Customer Support\u201d and a 2022 Calix Innovations Award winner. 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