{"id":701838,"date":"2022-10-27T08:22:48","date_gmt":"2022-10-27T12:22:48","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/box-free-in-person-returns-are-the-no-1-preferred-return-method-for-online-purchases\/"},"modified":"2022-10-27T08:22:48","modified_gmt":"2022-10-27T12:22:48","slug":"box-free-in-person-returns-are-the-no-1-preferred-return-method-for-online-purchases","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/box-free-in-person-returns-are-the-no-1-preferred-return-method-for-online-purchases\/","title":{"rendered":"Box-Free, In-Person Returns Are the No. 1 Preferred Return Method for Online Purchases"},"content":{"rendered":"
\n

PR Newswire<\/p>\n<\/p><\/div>\n

\n

More than 40% of Consumers Would Rather Sit in Rush Hour Traffic Than Return a Purchase Made Online<\/p>\n

\n
\n SAN JOSE, Calif.<\/span>
\n <\/span>, Oct. 27, 2022<\/span><\/span> \/PRNewswire\/ — Mail-in returns are becoming a thing of the past. Online shoppers now rank in-person, box-free returns as the No. 1 preferred method for returning purchases made online, with returns by mail ranked as the fourth, significantly less desirable option when returns are required.<\/p>\n

\n

\n
\n \"Happy
\n <\/a>\n <\/p>\n<\/p><\/div>\n

These insights come from the second annual consumer report, ‘Returns Happen<\/a>‘ released today by Happy Returns, a PayPal company. The report details evolving habits of online shoppers, focusing on how attitudes toward online returns can inform merchant solutions.<\/p>\n

“Merchants are facing greater challenges with online returns heading into this holiday shopping season, including increased logistics costs due to inflation, higher return rates as more shopping moves online, and customer expectations for online returns that are easy and free,” said David Sobie<\/span>, VP of Happy Returns. “Despite these challenges, the growing preference for in-person, box-free returns is a huge opportunity to deliver customers the seamless returns experience they’re looking for, while significantly driving down costs by up to 40%.”<\/p>\n

\n Nearly 50% of Consumers Say They’ll Be Returning Holiday Gifts This Year<\/b>\n <\/div>\n

Before making a purchase, 86% of consumers say they make a point to check a retailer’s return policy. And while some retailers have turned to charging for returns, the desire for free returns is still very strong with 87% of consumers stating free returns are an important factor when purchasing items online.<\/p>\n

The survey also uncovered the following insights related to consumers’ return preferences:<\/p>\n