{"id":691308,"date":"2022-10-03T09:54:23","date_gmt":"2022-10-03T13:54:23","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/survey-reveals-tech-trust-gap-amongst-uk-bank-customers\/"},"modified":"2022-10-03T09:54:23","modified_gmt":"2022-10-03T13:54:23","slug":"survey-reveals-tech-trust-gap-amongst-uk-bank-customers","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/survey-reveals-tech-trust-gap-amongst-uk-bank-customers\/","title":{"rendered":"Survey Reveals Tech Trust Gap Amongst UK Bank Customers"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistdisc { list-style-type: disc }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\">\nSurvey Reveals Tech Trust Gap Amongst UK Bank Customers\n<\/p>\n<ul class=\"bwlistdisc\">\n<li><i>Six in 10 customers who use mobile banking apps have not set up face biometrics for login<\/i><\/li>\n<li><i>The trust gap is the largest amongst those aged 55+<\/i><\/li>\n<\/ul>\n<p>LONDON&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<br \/>\nNew research by Mitek, a global leader in digital identity and digital fraud prevention, and YouGov has found that banking customers\u2019 trust in technology remains low in the United Kingdom. Only half (52%) of UK bank customers feel that technology like artificial intelligence (AI) and biometrics positively impacts their trust in banks, and only 5% would prefer all interactions with AI\/automated systems when engaging banks. These findings are based on a survey of more than 2,200 adults across age groups and UK regions.\n<\/p>\n<p>\nThe industry has undergone a rapid digital transformation in the last few years, with <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.gartner.com%2Fen%2Fnewsroom%2Fpress-releases%2F2022-05-24-gartner-identifies-three-technology-trends-gaining-tr&amp;esheet=52932851&amp;newsitemid=20221003005229&amp;lan=en-US&amp;anchor=Gartner&amp;index=1&amp;md5=57bce460ae70cdc73050b1644058562d\">Gartner<\/a> predicting IT spending by banking and investment services firms growing by 6.1% by end of 2022, to US$623 billion worldwide. While nearly eight in 10 (79%) customers are satisfied with their bank\u2019s digital experience (rating it \u201cgood\u201d, \u201cvery good\u201d, \u201cor \u201cexcellent\u201d), banks are in danger of facing a market-driven stalemate in their research and development should the tech trust gap continue to widen.\n<\/p>\n<p>\nAccording to Mitek and YouGov\u2019s research, account security is ranked as the top priority for UK bank customers over ease of access or ease of opening an account, with 79% wanting banks to adopt the latest technology built to keep their accounts safe. This sentiment is strongest amongst those aged 45 and above (83%). Yet despite this finding, only 35% who are comfortable using a mobile banking app say they have set up face biometrics to log in. While the number is at 50% for ages between 18-34, it drops to 20% for those aged 55+ &#8211; suggesting there may be a lack of awareness of the benefits of biometrics in securing accounts.\n<\/p>\n<p>\nWhen it comes to trusting a bank, 77% of UK bank customers said that the ability to speak to a human when needed would have a positive impact on their trust. This percentage is higher for those aged 55+ (85%) compared to those aged between 18-34 (71%). The latter group are also less likely to cite the ability to go to a local branch office than those aged 55+ (55% vs 65%).\n<\/p>\n<p><b>Sanjay Gupta, VP at Mitek,<\/b> says: \u201cAt Mitek, we believe in the power of technology to help financial institutions keep peoples\u2019 accounts safe and secure, and in building consumer trust and loyalty. It is critical to close the tech trust gap and educate people on more advanced technology like biometrics and AI to supersede outdated and vulnerable ones like passwords.\u201d\n<\/p>\n<p><b>Research Methodology<\/b><\/p>\n<p>\nAll figures, unless otherwise stated, are from YouGov Plc. Total sample size was 2,225 adults, of whom 2,202 have bank accounts. Fieldwork was undertaken between 13<sup>th<\/sup> \u2013 19<sup>th<\/sup> April 2022. The survey was conducted online. The figures have been weighted and are representative of all UK adults (aged 18+).\n<\/p>\n<p><b>About Mitek<\/b><\/p>\n<p>\nMitek (NASDAQ: MITK) is a global leader in digital access, founded to bridge the physical and digital worlds. Mitek\u2019s advanced identity verification technologies and global platform make digital access faster and more secure than ever, providing companies new levels of control, deployment ease and operation, while protecting the entire customer journey. Trusted by 99% of U.S. banks for mobile check deposits and 7,500 of the world\u2019s largest organizations, Mitek helps companies reduce risk and meet regulatory requirements. Learn more at <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.miteksystems.com%2F&amp;esheet=52932851&amp;newsitemid=20221003005229&amp;lan=en-US&amp;anchor=www.miteksystems.com&amp;index=2&amp;md5=f503250fd0238badf6ee4a7d4702cf44\">www.miteksystems.com<\/a>. Follow Mitek on <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmitek-systems-inc-&amp;esheet=52932851&amp;newsitemid=20221003005229&amp;lan=en-US&amp;anchor=LinkedIn&amp;index=3&amp;md5=128b8f14aed3526b5910dc27febda1e5\">LinkedIn<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.twitter.com%2Fmiteksystems&amp;esheet=52932851&amp;newsitemid=20221003005229&amp;lan=en-US&amp;anchor=Twitter&amp;index=4&amp;md5=a98808bbefb7e1198f8ee164399604cd\">Twitter <\/a>and <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.youtube.com%2Fmiteksystems&amp;esheet=52932851&amp;newsitemid=20221003005229&amp;lan=en-US&amp;anchor=YouTube&amp;index=5&amp;md5=5f96e4822faef473052753ad3921c8a8\">YouTube<\/a>, and read Mitek\u2019s latest blog posts <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.miteksystems.com%2Fblog&amp;esheet=52932851&amp;newsitemid=20221003005229&amp;lan=en-US&amp;anchor=here&amp;index=6&amp;md5=b1d6237f567682ef49142ebefeea6792\">here<\/a>.\n<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20221003005229r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20221003005229\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20221003005229\/en\/<\/a><\/span><\/p>\n<p><b>For more information, press only:<br \/>\n<\/b><br \/>Angela Romei<br \/>\n<br \/>Mitek Systems<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:aromei@miteksystems.com\">aromei@miteksystems.com<\/a><\/p>\n<p>\nTeresa Zhou<br \/>\n<br \/>UK LEWIS for Mitek<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:MitekUK@teamlewis.com\">MitekUK@teamlewis.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> United Kingdom Europe<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Apps\/Applications Technology Finance Security Banking Professional Services Biometrics Health Artificial Intelligence<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20221003005229\/en\/1385363\/3\/Mitek_Logo_wordmark_navy.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Survey Reveals Tech Trust Gap Amongst UK Bank Customers Six in 10 customers who use mobile banking apps have not set up face biometrics for login The trust gap is the largest amongst those aged 55+ LONDON&#8211;(BUSINESS WIRE)&#8211; New research by Mitek, a global leader in digital identity and digital fraud prevention, and YouGov has found that banking customers\u2019 trust in technology remains low in the United Kingdom. Only half (52%) of UK bank customers feel that technology like artificial intelligence (AI) and biometrics positively impacts their trust in banks, and only 5% would prefer all interactions with AI\/automated systems when engaging banks. These findings are based on a survey of more than 2,200 adults across age groups and UK &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/survey-reveals-tech-trust-gap-amongst-uk-bank-customers\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Survey Reveals Tech Trust Gap Amongst UK Bank Customers&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-691308","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Survey Reveals Tech Trust Gap Amongst UK Bank Customers - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/survey-reveals-tech-trust-gap-amongst-uk-bank-customers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Survey Reveals Tech Trust Gap Amongst UK Bank Customers - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Survey Reveals Tech Trust Gap Amongst UK Bank Customers Six in 10 customers who use mobile banking apps have not set up face biometrics for login The trust gap is the largest amongst those aged 55+ LONDON&#8211;(BUSINESS WIRE)&#8211; New research by Mitek, a global leader in digital identity and digital fraud prevention, and YouGov has found that banking customers\u2019 trust in technology remains low in the United Kingdom. Only half (52%) of UK bank customers feel that technology like artificial intelligence (AI) and biometrics positively impacts their trust in banks, and only 5% would prefer all interactions with AI\/automated systems when engaging banks. 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Only half (52%) of UK bank customers feel that technology like artificial intelligence (AI) and biometrics positively impacts their trust in banks, and only 5% would prefer all interactions with AI\/automated systems when engaging banks. 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