{"id":689620,"date":"2022-09-28T07:12:06","date_gmt":"2022-09-28T11:12:06","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/tdcx-expands-in-the-philippines-to-meet-growing-demand-for-complex-customer-experience-solutions\/"},"modified":"2022-09-28T07:12:06","modified_gmt":"2022-09-28T11:12:06","slug":"tdcx-expands-in-the-philippines-to-meet-growing-demand-for-complex-customer-experience-solutions","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/tdcx-expands-in-the-philippines-to-meet-growing-demand-for-complex-customer-experience-solutions\/","title":{"rendered":"TDCX expands in the Philippines to meet growing demand for complex customer experience solutions"},"content":{"rendered":"

<\/p>\n

TDCX expands in the Philippines to meet growing demand for complex customer experience solutions<\/b><\/p>\n

SINGAPORE & MANILA, Philippines–(BUSINESS WIRE<\/a>)–
\nTDCX, Inc. (\u201cTDCX\u201d or the \u201cCompany\u201d) (NYSE: TDCX), a high-growth digital customer experience (CX) solutions provider for technology and blue-chip companies, continues its expansion path with a new office in Iloilo in the Philippines. This is TDCX\u2019s sixth campus in the Philippines and strengthens the company\u2019s capacity to serve Global English end-markets, such as North America, United Kingdom, Ireland, Australia and New Zealand.\n<\/p>\n

\nThe outsourced CX services market outside of Southeast Asia is expected to grow to US$86.3 billion by 20251<\/sup>. With the expanded operations in the Philippines, TDCX will meet the increasing demand for CX services. TDCX has signed on 25 new clients since January 2022, including a leading regional airline and one of Southeast Asia\u2019s largest integrated car e-commerce platforms.\n<\/p>\n

\nMs Eliza Acu\u00f1a, Vice President for Business Strategy, TDCX Philippines, said, \u201cAs economies around the world recover from the effects of the pandemic and grapple with the current economic uncertainties, we are seeing increased demand for outsourced customer experience services. This is due, in part, to our ability to deliver superior customer experiences and to drive sales quickly, efficiently and cost-effectively for our clients. In the second quarter of this year, our total revenue across the Group was US$116.6 million, up 23.3% year-on-year2<\/sup>.\n<\/p>\n

\n\u201cThe Philippines is known for its outsourcing capabilities and is an important node in TDCX\u2019s network. Their highly skilled workforce coupled with a hospitable culture make the country a hotspot for us to hire the talent we need to resolve increasingly complex customer issues. Our new office in Iloilo will supplement our Manila and Cebu operations and create more job opportunities locally.\u201d\n<\/p>\n

\nTDCX opened its Manila office in 2014 and its Cebu office in 2019. Since the opening of the Cebu office, TDCX has almost doubled its staff strength in the Philippines.\n<\/p>\n

TDCX\u2019s Iloilo office a gateway into Philippines\u2019 upcoming innovation hub<\/b><\/p>\n

\nIloilo is anticipated to be an innovation hub by 20303<\/sup>. TDCX\u2019s strategic expansion into Iloilo enables it to entrench itself in the local innovation ecosystem and work with other stakeholders to enhance the outsourced customer experience industry\u2019s competitiveness on the global stage.\n<\/p>\n

\nMs Acu\u00f1a said, \u201cThe outsourced customer experience industry is increasingly important in the growing digital economy. As consumers live more of their lives online, their experience becomes a more significant factor in brand preference and loyalty. Hence, this is a very exciting time for our industry and our people. With our positive work environment, attractive client roster and interesting and fulfilling work, we look forward to growing with our people and equipping them with future-ready skills that will help them stay competitive in the new economy.\u201d\n<\/p>\n

\nNew economy jobs are emerging professions that reflect the continuing importance of human interaction, according to a report by the World Economic Forum4<\/sup>. The report also states that demand for both \u201cdigital\u201d and \u201chuman\u201d factors in the professions of tomorrow is driving greater demand for roles such as customer success specialists.\n<\/p>\n

\nTo equip its people with the skills for new economy jobs, TDCX provides a wide variety of training programs through a mix of structured and unstructured learning environments.\n<\/p>\n

\nTDCX\u2019s online learning and training programs known as “Flash Coach” and “Flash Learn” provide employees with access to training virtually and on-demand. In addition to job-specific training, employees also receive training in critical thinking, problem-solving and agility. These are among the top skills that are needed by 2025 as identified by the World Economic Forum.\n<\/p>\n

\nEmployees are empowered to complete the modules at their own pace while managing their day-to-day responsibilities. The training content is continually refreshed based on analytics from the platform.\n<\/p>\n

\nIn addition, TDCX provides employees access to leadership programs such as Dale Carnegie training and online tools such as LinkedIn Learning so that they may voluntarily gain new skills.\n<\/p>\n

\nTDCX\u2019s Iloilo campus is located at Robinsons Cybergate Iloilo Tower 1 in Pavia.\n<\/p>\n

About TDCX<\/b><\/p>\n

\nSingapore-headquartered TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, to build customer loyalty and to protect their online communities.\n<\/p>\n

\nTDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence and its global footprint. It serves clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming and e-commerce. TDCX\u2019s expertise and strong footprint in Asia has made it a trusted partner for clients, particularly high-growth, new economy companies, looking to tap the region\u2019s growth potential.\n<\/p>\n

\nTDCX\u2019s commitment to delivering positive outcomes for our clients extends to its role as a responsible corporate citizen. Its Corporate Social Responsibility program focuses on positively transforming the lives of its people, its communities and the environment.\n<\/p>\n

\nTDCX employs more than 17,000 employees across 26 campuses globally, specifically Singapore, Malaysia, Thailand, Philippines, Mainland China, Hong Kong, South Korea, Japan, India, Romania, Spain and Colombia. For more information, please visit www.tdcx.com<\/a>.\n<\/p>\n

1 <\/sup>According to Frost & Sullivan
\n
2 <\/sup>Information on TDCX\u2019s latest financial results is on investors.tdcx.com.
\n
3 <\/sup>Innovate Iloilo 2030<\/i>, an initiative by the Department of Science and Technology, Global Shapers Iloilo, and Iloilo stakeholders and business groups. More info: http:\/\/innovateiloilo.com\/
\n<\/a>
4 <\/sup>Source: Jobs of Tomorrow: Mapping Opportunity in the New Economy<\/a>, World Economic Forum.\n<\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20220928005490\/en\/<\/a><\/span><\/p>\n

\nEunice Seow, eunice.seow@tdcx.com<\/a><\/p>\n

KEYWORDS:<\/b> Singapore Philippines Asia Pacific<\/p>\n

INDUSTRY KEYWORDS:<\/b> Digital Marketing Data Analytics Search Engine Marketing Marketing Consulting Advertising Communications Professional Services<\/p>\n

MEDIA:<\/b><\/p>\n\n\n\n\n
Logo<\/b><\/font><\/td>\n<\/tr>\n
\"Logo\"<\/td>\n<\/tr>\n
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TDCX expands in the Philippines to meet growing demand for complex customer experience solutions SINGAPORE & MANILA, Philippines–(BUSINESS WIRE)– TDCX, Inc. (\u201cTDCX\u201d or the \u201cCompany\u201d) (NYSE: TDCX), a high-growth digital customer experience (CX) solutions provider for technology and blue-chip companies, continues its expansion path with a new office in Iloilo in the Philippines. This is TDCX\u2019s sixth campus in the Philippines and strengthens the company\u2019s capacity to serve Global English end-markets, such as North America, United Kingdom, Ireland, Australia and New Zealand. The outsourced CX services market outside of Southeast Asia is expected to grow to US$86.3 billion by 20251. With the expanded operations in the Philippines, TDCX will meet the increasing demand for CX services. TDCX has signed on … <\/p>\n

Continue reading “TDCX expands in the Philippines to meet growing demand for complex customer experience solutions”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-689620","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nTDCX expands in the Philippines to meet growing demand for complex customer experience solutions - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/tdcx-expands-in-the-philippines-to-meet-growing-demand-for-complex-customer-experience-solutions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TDCX expands in the Philippines to meet growing demand for complex customer experience solutions - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"TDCX expands in the Philippines to meet growing demand for complex customer experience solutions SINGAPORE & MANILA, Philippines–(BUSINESS WIRE)– TDCX, Inc. (\u201cTDCX\u201d or the \u201cCompany\u201d) (NYSE: TDCX), a high-growth digital customer experience (CX) solutions provider for technology and blue-chip companies, continues its expansion path with a new office in Iloilo in the Philippines. This is TDCX\u2019s sixth campus in the Philippines and strengthens the company\u2019s capacity to serve Global English end-markets, such as North America, United Kingdom, Ireland, Australia and New Zealand. The outsourced CX services market outside of Southeast Asia is expected to grow to US$86.3 billion by 20251. With the expanded operations in the Philippines, TDCX will meet the increasing demand for CX services. 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