{"id":689573,"date":"2022-09-28T06:35:31","date_gmt":"2022-09-28T10:35:31","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/hypergrowth-online-retailer-selects-egain-knowledge-hub-to-deliver-wow-experiences\/"},"modified":"2022-09-28T06:35:31","modified_gmt":"2022-09-28T10:35:31","slug":"hypergrowth-online-retailer-selects-egain-knowledge-hub-to-deliver-wow-experiences","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/hypergrowth-online-retailer-selects-egain-knowledge-hub-to-deliver-wow-experiences\/","title":{"rendered":"Hypergrowth Online Retailer Selects eGain Knowledge Hub\u2122 to Deliver Wow Experiences"},"content":{"rendered":"<div class=\"mw_release\">\n<p>SUNNYVALE, Calif., Sept.  28, 2022  (GLOBE NEWSWIRE) &#8212; eGain Corporation (NASDAQ: <a href=\"http:\/\/www.nasdaq.com\/symbol\/egan\" rel=\"nofollow noopener\" target=\"_blank\">EGAN<\/a>), the leading knowledge automation platform provider for customer engagement, today announced that a fast-growing online sports retailer selected the eGain Knowledge Hub\u2122 to deliver easy and fun experiences for shoppers and contact center agents, who serve them.<\/p>\n<p>The company\u2019s contact center workforce includes seasonal and gig agents, who are not as familiar with their offerings as experienced, in-house agents. The proportion of seasonal agents increases significantly during the holiday season, which makes it a challenge to provide effective and consistent customer service that is also compliant with organizational policies and best practices. The company wanted to deploy a modern knowledge management system to address this challenge.<\/p>\n<p>Noting its rich functionality and out-of-the-box integration with their Genesys contact center infrastructure, the retailer selected the eGain Knowledge Hub. Customer service agents in US and UK-based contact centers will use eGain Knowledge to answer questions and resolve issues pertaining to merchandise, order status, returns, payment, and assurance programs.<\/p>\n<p>\u201cWe look forward to helping this modern retailer\u2019s customer service team deliver rave experiences, using our top-rated knowledge hub,\u201d said Ashu Roy, eGain CEO.<\/p>\n<p>\n        <strong>More information<\/strong><br \/>\n        <br \/>eGain Knowledge Hub: <a href=\"https:\/\/www.egain.com\/products\/knowledge-hub\/\" rel=\"nofollow noopener\" target=\"_blank\">https:\/\/www.egain.com\/products\/knowledge-hub\/<\/a><br \/>eGain Knowledge Hub for Genesys: <a href=\"https:\/\/www.egain.com\/knowledge-management-software-for-genesys-cloud\/\" rel=\"nofollow noopener\" target=\"_blank\">https:\/\/www.egain.com\/knowledge-management-software-for-genesys-cloud\/<\/a><br \/>eGain Innovation in 30 Days\u2122: <a href=\"https:\/\/www.egain.com\/risk-free-trial-customer-engagement-software\/\" rel=\"nofollow noopener\" target=\"_blank\">https:\/\/www.egain.com\/risk-free-trial-customer-engagement-software\/<\/a><\/p>\n<p>\n        <strong>About eGain<\/strong><br \/>\n        <br \/>Infused with AI, our knowledge-powered software automates digital-first experiences for enterprises and government agencies. Pre-connected with leading CRM &amp; contact center systems, the eGain platform delivers quick value and easy innovation with virtual assistance, customer self-service, and modern agent desktop tools. Visit\u00a0<a href=\"https:\/\/www.egain.com\/\" rel=\"nofollow noopener\" target=\"_blank\"><strong><u>www.eGain.com<\/u><\/strong><\/a>\u00a0for more info.<\/p>\n<p>eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and\/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.<\/p>\n<table style=\"border-collapse: collapse;width:100%;border-collapse:collapse\">\n<tr>\n<td style=\"vertical-align: top\">\n            <strong>eGain media contact<\/strong><br \/>\n            <br \/>\n            <strong>Michael Messner<\/strong><br \/>\n            <br \/>Email: <a href=\"mailto:press@egain.com\" rel=\"nofollow noopener\" target=\"_blank\">press@egain.com<\/a><br \/>Phone: 408 636 4514<\/td>\n<\/tr>\n<\/table>\n<p>      <img decoding=\"async\" class=\"__GNW8366DE3E__IMG\" src=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODY1MzY0MiM1MTcyNzU4IzIwMjkzNjk=\" \/><br \/>\n      <br \/>\n      <img decoding=\"async\" src=\"https:\/\/ml.globenewswire.com\/media\/MTZiNWYwZjctYmZhNi00ZDhhLWJhM2QtMWY0NDdhNzAxOGYzLTEwNDA5NDA=\/tiny\/eGain-Corporation.png\" \/>\n    <\/div>\n<div class=\"mw_contactinfo\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>SUNNYVALE, Calif., Sept. 28, 2022 (GLOBE NEWSWIRE) &#8212; eGain Corporation (NASDAQ: EGAN), the leading knowledge automation platform provider for customer engagement, today announced that a fast-growing online sports retailer selected the eGain Knowledge Hub\u2122 to deliver easy and fun experiences for shoppers and contact center agents, who serve them. The company\u2019s contact center workforce includes seasonal and gig agents, who are not as familiar with their offerings as experienced, in-house agents. The proportion of seasonal agents increases significantly during the holiday season, which makes it a challenge to provide effective and consistent customer service that is also compliant with organizational policies and best practices. The company wanted to deploy a modern knowledge management system to address this challenge. Noting its &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/hypergrowth-online-retailer-selects-egain-knowledge-hub-to-deliver-wow-experiences\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Hypergrowth Online Retailer Selects eGain Knowledge Hub\u2122 to Deliver Wow Experiences&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-689573","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Hypergrowth Online Retailer Selects eGain Knowledge Hub\u2122 to Deliver Wow Experiences - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/hypergrowth-online-retailer-selects-egain-knowledge-hub-to-deliver-wow-experiences\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hypergrowth Online Retailer Selects eGain Knowledge Hub\u2122 to Deliver Wow Experiences - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"SUNNYVALE, Calif., Sept. 28, 2022 (GLOBE NEWSWIRE) &#8212; eGain Corporation (NASDAQ: EGAN), the leading knowledge automation platform provider for customer engagement, today announced that a fast-growing online sports retailer selected the eGain Knowledge Hub\u2122 to deliver easy and fun experiences for shoppers and contact center agents, who serve them. The company\u2019s contact center workforce includes seasonal and gig agents, who are not as familiar with their offerings as experienced, in-house agents. The proportion of seasonal agents increases significantly during the holiday season, which makes it a challenge to provide effective and consistent customer service that is also compliant with organizational policies and best practices. The company wanted to deploy a modern knowledge management system to address this challenge. 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