{"id":689134,"date":"2022-09-27T08:17:23","date_gmt":"2022-09-27T12:17:23","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/tolly-group-testing-shows-ringcentral-towers-above-competition-in-analytics-capabilities\/"},"modified":"2022-09-27T08:17:23","modified_gmt":"2022-09-27T12:17:23","slug":"tolly-group-testing-shows-ringcentral-towers-above-competition-in-analytics-capabilities","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/tolly-group-testing-shows-ringcentral-towers-above-competition-in-analytics-capabilities\/","title":{"rendered":"Tolly Group Testing Shows RingCentral Towers Above Competition in Analytics Capabilities"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwmarginl1 { margin-left: 30px }\n.bwuline { text-decoration: underline }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>Tolly Group Testing Shows RingCentral Towers Above Competition in Analytics Capabilities<\/b><\/p>\n<p class=\"bwalignc\"><i>RingCentral ranks #1 in analytics capabilities across leading UCaaS vendors<\/i><\/p>\n<p>BELMONT, Calif.&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.ringcentral.com%2F&amp;esheet=52924905&amp;newsitemid=20220927005086&amp;lan=en-US&amp;anchor=RingCentral%2C+Inc.&amp;index=1&amp;md5=58916bd1a8682d39d9c908a8548acad9\">RingCentral, Inc.<\/a> (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced that <span class=\"bwuline\"><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.tolly.com&amp;esheet=52924905&amp;newsitemid=20220927005086&amp;lan=en-US&amp;anchor=The+Tolly&amp;index=2&amp;md5=eff4ac5515855bea3d6b9a8654441fec\">The Tolly <\/a><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.tolly.com&amp;esheet=52924905&amp;newsitemid=20220927005086&amp;lan=en-US&amp;anchor=Group&amp;index=3&amp;md5=01ae2b177685a3a4fd1b1ee6b142f3c7\">Group<\/a><\/span>, a leading global provider of testing and third-party validation and certification, found <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.ringcentral.com%2Foffice%2Fhow-it-works.html&amp;esheet=52924905&amp;newsitemid=20220927005086&amp;lan=en-US&amp;anchor=RingCentral+MVP&amp;index=4&amp;md5=5331fb8f7e0600cfb2f7fb5b53fefaeb\">RingCentral MVP<\/a>\u2122\u200a\u200a(Message Video Phone\u2122) to be the clear leader across multiple categories in an independent research study that compared its analytics capabilities to those of other Unified Communications as a Service (UCaaS) vendors, including 8&#215;8, Microsoft Teams, and Zoom. In a feature-by-feature comparison, RingCentral met 100% of the specification criteria outlined in 13 categories; the next-closest vendor only met 100% in four of the 13 categories.\n<\/p>\n<p>\nTolly\u2019s criteria covered several key areas including monitoring, optimization, analysis, alerting, and APIs. Tolly concluded that RingCentral\u2019s analytics solution provided a comprehensive approach to analytics that span communications across phone, video, conference rooms, and messaging. The study also highlighted RingCentral\u2019s powerful reporting and analytics for calls placed across devices, integrations into third-party apps such as Salesforce, and custom built apps in its rankings.\n<\/p>\n<p>\n\u201cThe breadth and depth of RingCentral\u2019s analytics solutions is impressive,\u201d said Kevin Tolly, founder of the Tolly Group. \u201cRingCentral led in performance, measurement, and ease-of use, and provided the most cost-effective solution. Because RingCentral integrates its analytics into its core product and interface, no separate integration is required. Analytics functions are accessed seamlessly from the main interface, as well as mobile devices. Implementing RingCentral analytics is simple. The analytics offerings of the other UCaaS solutions are not delivered in as simple and straightforward fashion.\u201d\n<\/p>\n<p><b>Key findings of RingCentral Analytics in the report<\/b><\/p>\n<p>\nTolly Group evaluated each vendor\u2019s capabilities against a range of criteria Tolly then assigned an approximate percentage result based on how much of the requirement the solution fulfilled. The study concluded:\n<\/p>\n<p class=\"bwmarginl1\">\n1. <b>RingCentral MVP is the leading solution designed explicitly to address multiple audiences, including line of business users and IT professionals.<\/b> RingCentral MVP combined with a rich analytics capabilities addresses multiple line-of-business use cases. For example, inbound sales teams can measure call volume to make critical staffing decisions. Marketers can use special assigned phone numbers to track the success of their campaigns. Also, customer service managers can monitor live call queues and reallocate resources on the fly to keep customers happy.\n<\/p>\n<p class=\"bwmarginl1\">\n2. <b>Extensive QoS analytics automatically included without the need for integrations or fees. <\/b>According to the study, RingCentral analytics allow IT staff to access data from both video and voice call data separately or intermingle it in one place, providing a better level of detail and insight\u2013at no additional cost. Also, the analytic capabilities allow IT staff to customize device and IP address mapping to more easily identify, locate, and resolve issues.\n<\/p>\n<p class=\"bwmarginl1\">\n3. <b>Provides a single, simple, powerful interface for summary views and drill-to-detail across message, video, and phone. <\/b>According to the study, RingCentral provides a single interface for summary statistics, intuitive drill-to-detailed, and real-time insights that do not require extensive training or skills. This makes it easy for IT and business users to access their data all in one place.\n<\/p>\n<p class=\"bwmarginl1\">\n4. <b>Custom KPIs and intuitive drag-and-drop interface provides superior flexibility. <\/b>The study concluded RingCentral analytics allow customers to develop custom KPIs, dashboards, and insightful views of their data, which can be delivered right to their inbox, browser, or mobile device. Users can rearrange columns and create custom summary statistics and custom dashboards to develop taxonomies that use naming conventions specific to their business\u2013a great benefit to vertical industries.\n<\/p>\n<p>\n\u201cTolly\u2019s findings validate one of our longstanding goals \u2013 provide our customers with powerful analytics that enable them to better run their businesses, while being easy-to-set-up, easy-to-use, and easy-to-manage,\u201d said Esther Yoon, vice president, industry and product marketing, at RingCentral.\n<\/p>\n<p>\n\u201cRingCentral\u2019s reporting gives us more visibility into our call-queue teams than we\u2019ve ever had. We use data points such as percentage of calls answered, and average hold time, both to improve agent performance and to support requests for more resources,\u201d said Travis Cook, executive director of telecommunications, Texas Christian University.\n<\/p>\n<p>\nDownload a <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.ringcentral.com%2Ftolly-222120-ringcentral-ucaas-comparative-analytics-report.html&amp;esheet=52924905&amp;newsitemid=20220927005086&amp;lan=en-US&amp;anchor=complimentary+copy&amp;index=5&amp;md5=565ba5ed0bf1977a6f54fa856300fae7\">complimentary copy<\/a> of the Tolly Group report here to review the complete test details and results. For more information on RingCentral analytics solutions, go <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.ringcentral.com%2Fanalytics&amp;esheet=52924905&amp;newsitemid=20220927005086&amp;lan=en-US&amp;anchor=here&amp;index=6&amp;md5=e54dc6b05319f5e0ccee1217a1148e5b\">here<\/a>.\n<\/p>\n<p><b>About The Tolly Group<\/b><\/p>\n<p>\nThe Tolly Group provides IT users and vendors alike with independent, objective, hands-on testing, benchmarking services and consulting designed to illuminate differences between strategic products\/services and help IT buyers make informed technology decisions. For additional information, visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.tolly.com%2F&amp;esheet=52924905&amp;newsitemid=20220927005086&amp;lan=en-US&amp;anchor=https%3A%2F%2Fwww.tolly.com&amp;index=7&amp;md5=3b54bd3a32826a1a061daa1d105bb2f5\">https:\/\/www.tolly.com<\/a>.\n<\/p>\n<p><b>About RingCentral<\/b><\/p>\n<p>\nRingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone\u200a\u200a(MVP\u00ae) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP\u2122, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video\u00ae, \u200athe company\u2019s video meetings solution with team messaging that enables Smart Video Meetings\u2122; and RingCentral Contact Center\u2122 solutions. RingCentral\u2019s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.\n<\/p>\n<p>\n\u00a9 2022 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Center, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.\n<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20220927005086r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20220927005086\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20220927005086\/en\/<\/a><\/span><\/p>\n<p>\nBrett Smith<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:brett.smith@ringcentral.com\">brett.smith@ringcentral.com<br \/>\n<\/a><br \/>980-580-2430\n<\/p>\n<p><b>KEYWORDS:<\/b> United States North America California<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Telecommunications Software Networks Internet Audio\/Video Artificial Intelligence Technology Mobile\/Wireless<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20220927005086\/en\/1143398\/3\/RingCentral_logo_fullcolor.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Tolly Group Testing Shows RingCentral Towers Above Competition in Analytics Capabilities RingCentral ranks #1 in analytics capabilities across leading UCaaS vendors BELMONT, Calif.&#8211;(BUSINESS WIRE)&#8211;RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced that The Tolly Group, a leading global provider of testing and third-party validation and certification, found RingCentral MVP\u2122\u200a\u200a(Message Video Phone\u2122) to be the clear leader across multiple categories in an independent research study that compared its analytics capabilities to those of other Unified Communications as a Service (UCaaS) vendors, including 8&#215;8, Microsoft Teams, and Zoom. In a feature-by-feature comparison, RingCentral met 100% of the specification criteria outlined in 13 categories; the next-closest vendor only met 100% &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/tolly-group-testing-shows-ringcentral-towers-above-competition-in-analytics-capabilities\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Tolly Group Testing Shows RingCentral Towers Above Competition in Analytics Capabilities&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-689134","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Tolly Group Testing Shows RingCentral Towers Above Competition in Analytics Capabilities - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/tolly-group-testing-shows-ringcentral-towers-above-competition-in-analytics-capabilities\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tolly Group Testing Shows RingCentral Towers Above Competition in Analytics Capabilities - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Tolly Group Testing Shows RingCentral Towers Above Competition in Analytics Capabilities RingCentral ranks #1 in analytics capabilities across leading UCaaS vendors BELMONT, Calif.&#8211;(BUSINESS WIRE)&#8211;RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced that The Tolly Group, a leading global provider of testing and third-party validation and certification, found RingCentral MVP\u2122\u200a\u200a(Message Video Phone\u2122) to be the clear leader across multiple categories in an independent research study that compared its analytics capabilities to those of other Unified Communications as a Service (UCaaS) vendors, including 8&#215;8, Microsoft Teams, and Zoom. In a feature-by-feature comparison, RingCentral met 100% of the specification criteria outlined in 13 categories; the next-closest vendor only met 100% &hellip; Continue reading &quot;Tolly Group Testing Shows RingCentral Towers Above Competition in Analytics Capabilities&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/tolly-group-testing-shows-ringcentral-towers-above-competition-in-analytics-capabilities\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2022-09-27T12:17:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20220927005086r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/tolly-group-testing-shows-ringcentral-towers-above-competition-in-analytics-capabilities\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/tolly-group-testing-shows-ringcentral-towers-above-competition-in-analytics-capabilities\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"Tolly Group Testing Shows RingCentral Towers Above Competition in Analytics Capabilities\",\"datePublished\":\"2022-09-27T12:17:23+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/tolly-group-testing-shows-ringcentral-towers-above-competition-in-analytics-capabilities\\\/\"},\"wordCount\":984,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/tolly-group-testing-shows-ringcentral-towers-above-competition-in-analytics-capabilities\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&amp;sty=20220927005086r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/tolly-group-testing-shows-ringcentral-towers-above-competition-in-analytics-capabilities\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/tolly-group-testing-shows-ringcentral-towers-above-competition-in-analytics-capabilities\\\/\",\"name\":\"Tolly Group Testing Shows RingCentral Towers Above Competition in Analytics Capabilities - 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(NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced that The Tolly Group, a leading global provider of testing and third-party validation and certification, found RingCentral MVP\u2122\u200a\u200a(Message Video Phone\u2122) to be the clear leader across multiple categories in an independent research study that compared its analytics capabilities to those of other Unified Communications as a Service (UCaaS) vendors, including 8&#215;8, Microsoft Teams, and Zoom. In a feature-by-feature comparison, RingCentral met 100% of the specification criteria outlined in 13 categories; the next-closest vendor only met 100% &hellip; Continue reading \"Tolly Group Testing Shows RingCentral Towers Above Competition in Analytics Capabilities\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/tolly-group-testing-shows-ringcentral-towers-above-competition-in-analytics-capabilities\/","og_site_name":"Market Newsdesk","article_published_time":"2022-09-27T12:17:23+00:00","og_image":[{"url":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20220927005086r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/tolly-group-testing-shows-ringcentral-towers-above-competition-in-analytics-capabilities\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/tolly-group-testing-shows-ringcentral-towers-above-competition-in-analytics-capabilities\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"Tolly Group Testing Shows RingCentral Towers Above Competition in Analytics Capabilities","datePublished":"2022-09-27T12:17:23+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/tolly-group-testing-shows-ringcentral-towers-above-competition-in-analytics-capabilities\/"},"wordCount":984,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/tolly-group-testing-shows-ringcentral-towers-above-competition-in-analytics-capabilities\/#primaryimage"},"thumbnailUrl":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20220927005086r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/tolly-group-testing-shows-ringcentral-towers-above-competition-in-analytics-capabilities\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/tolly-group-testing-shows-ringcentral-towers-above-competition-in-analytics-capabilities\/","name":"Tolly Group Testing Shows RingCentral Towers Above Competition in Analytics Capabilities - 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