{"id":688054,"date":"2022-09-22T09:03:32","date_gmt":"2022-09-22T13:03:32","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/cape-air-enhances-cloud-communications-and-customer-engagement-with-8x8-xcaas\/"},"modified":"2022-09-22T09:03:32","modified_gmt":"2022-09-22T13:03:32","slug":"cape-air-enhances-cloud-communications-and-customer-engagement-with-8x8-xcaas","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/cape-air-enhances-cloud-communications-and-customer-engagement-with-8x8-xcaas\/","title":{"rendered":"Cape Air Enhances Cloud Communications and Customer Engagement with 8×8 XCaaS"},"content":{"rendered":"

<\/p>\n

Cape Air Enhances Cloud Communications and Customer Engagement with 8×8 XCaaS<\/b><\/p>\n

Leading Commuter Airline Chooses 8×8 for Enhanced Call Quality, Improved Response Times, and Actionable Insights<\/i><\/p>\n

CAMPBELL, Calif.–(BUSINESS WIRE<\/a>)–8×8, Inc.<\/a> (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced that Cape Air<\/a>, one of the largest commuter airlines in the US, has deployed 8×8 XCaaS<\/a>\u2122 (eXperience Communications as a Service\u2122) with 8×8 Voice for Microsoft Teams<\/a> to empower their employees to provide exceptional customer experiences.\n<\/p>\n

\nAs an airline servicing 38 cities in the US and the Caribbean, and coordinating more than 400 flights each day, Cape Air needed reliable communications capabilities and superb call quality. Unfortunately, Cape Air\u2019s previous on-premises telephony and contact center technology was outdated and no longer being serviced or updated, leaving the company unable to adequately meet their customers\u2019 requirements as the business grew and expanded.\n<\/p>\n

\nWith expert advice from IT consultant ARG<\/a>, Cape Air chose 8×8 XCaaS, which includes integrated cloud contact center<\/a>, voice<\/a>, team chat<\/a>, video meetings<\/a>, and SMS<\/a> capabilities in a single-vendor solution, for enhanced call quality, improved Average Speed to Answer (ASA), and to gain a complete view of the customer journey. The smooth deployment of 8×8, as well as its intuitive, easy-to-use interface, allowed Cape Air\u2019s employees to get up and running on the system quickly and easily. Additionally, 8×8\u2019s analytics capabilities allowed Cape Air to recognize where improvements could be made and measure subsequent changes and results. For example, Cape Air made adjustments to their call back options, and were able to reduce the number of duplicate call back requests by 90 percent in just one week.\n<\/p>\n

\n\u201cProviding a seamless, quality customer experience is incredibly important, and we understand that ensuring employees have the right tools and resources is crucial to making that happen,\u201d said Thomas Rocharz, Director of Contact Centers and Reservations at Cape Air. \u201cAs our company grows, 8×8 is providing everything our employees need, right at their fingertips. The airline industry requires flexibility, especially when it comes to compliance and regulatory issues, and we know that 8×8 will enable us to adapt to those needs and changes quickly and painlessly.\u201d\n<\/p>\n

\n\u201cWe strive to provide our customers with products and services that improve work processes to provide employees and customers with truly exceptional experiences,\u201d said Hunter Middleton, Chief Product Officer at 8×8, Inc. \u201cCape Air is an incredible company, and their experience with 8×8 XCaaS with 8×8 Voice for Microsoft Teams perfectly demonstrates our dedication to providing best-in-class products that not only meets our customers\u2019 needs, but surpasses their expectations.\u201d\n<\/p>\n

\n8×8 XCaaS is built on the resilient, secure, and compliant 8×8 eXperience Communications Platform<\/a>\u2122, which offers the highest levels of reliability with the industry\u2019s only financially backed, platform-wide 99.999 percent uptime SLA across an integrated cloud UCaaS and CCaaS solution.\n<\/p>\n

About 8×8 Inc.<\/b><\/p>\n

\n8×8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading software as a service provider of 8×8 XCaaS\u2122 (eXperience Communications as a Service\u2122), an integrated contact center, voice communications, video, chat, and SMS solution built on one global cloud communications platform. 8×8 uniquely eliminates the silos between unified communications as a service (UCaaS) and contact center as a service (CCaaS) to power the communications requirements of all employees globally as they work together to deliver differentiated customer experiences. For additional information, visit www.8×8.com<\/a>, or follow 8×8 on LinkedIn, Twitter and Facebook.\n<\/p>\n

\n8×8\u00ae, 8×8 XCaaS\u2122, eXperience Communications as a Service\u2122, eXperience Communications Platform\u2122 are trademarks of 8×8, Inc.\n<\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20220922005239\/en\/<\/a><\/span><\/p>\n

8×8, Inc. Contacts:
\n
<\/b>
Media:
\n
John Sun, 1-408-692-7054
\n
john.sun@8×8.com
\n<\/a><\/p>\n

Investor Relations:
\n
Kate Patterson, 1-408-763-8175
\n
katherine.patterson@8×8.com<\/a><\/p>\n

KEYWORDS:<\/b> California United States North America<\/p>\n

INDUSTRY KEYWORDS:<\/b> Air Technology Transport VoIP Transportation Telecommunications Travel<\/p>\n

MEDIA:<\/b><\/p>\n\n\n\n\n
Logo<\/b><\/font><\/td>\n<\/tr>\n
\"Logo\"<\/td>\n<\/tr>\n
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Cape Air Enhances Cloud Communications and Customer Engagement with 8×8 XCaaS Leading Commuter Airline Chooses 8×8 for Enhanced Call Quality, Improved Response Times, and Actionable Insights CAMPBELL, Calif.–(BUSINESS WIRE)–8×8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced that Cape Air, one of the largest commuter airlines in the US, has deployed 8×8 XCaaS\u2122 (eXperience Communications as a Service\u2122) with 8×8 Voice for Microsoft Teams to empower their employees to provide exceptional customer experiences. As an airline servicing 38 cities in the US and the Caribbean, and coordinating more than 400 flights each day, Cape Air needed reliable communications capabilities and superb call quality. Unfortunately, Cape Air\u2019s previous on-premises telephony and contact center technology was outdated and … <\/p>\n

Continue reading “Cape Air Enhances Cloud Communications and Customer Engagement with 8×8 XCaaS”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-688054","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nCape Air Enhances Cloud Communications and Customer Engagement with 8x8 XCaaS - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/cape-air-enhances-cloud-communications-and-customer-engagement-with-8x8-xcaas\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cape Air Enhances Cloud Communications and Customer Engagement with 8x8 XCaaS - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Cape Air Enhances Cloud Communications and Customer Engagement with 8×8 XCaaS Leading Commuter Airline Chooses 8×8 for Enhanced Call Quality, Improved Response Times, and Actionable Insights CAMPBELL, Calif.–(BUSINESS WIRE)–8×8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced that Cape Air, one of the largest commuter airlines in the US, has deployed 8×8 XCaaS\u2122 (eXperience Communications as a Service\u2122) with 8×8 Voice for Microsoft Teams to empower their employees to provide exceptional customer experiences. As an airline servicing 38 cities in the US and the Caribbean, and coordinating more than 400 flights each day, Cape Air needed reliable communications capabilities and superb call quality. 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