{"id":687896,"date":"2022-09-22T07:03:14","date_gmt":"2022-09-22T11:03:14","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/servicenow-delivers-more-features-in-now-platform-tokyo-release-to-boost-engagement-and-productivity\/"},"modified":"2022-09-22T07:03:14","modified_gmt":"2022-09-22T11:03:14","slug":"servicenow-delivers-more-features-in-now-platform-tokyo-release-to-boost-engagement-and-productivity","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/servicenow-delivers-more-features-in-now-platform-tokyo-release-to-boost-engagement-and-productivity\/","title":{"rendered":"ServiceNow Delivers More Features in Now Platform Tokyo Release to Boost Engagement and Productivity"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistcircle { list-style-type: circle }\n.bwlistdisc { list-style-type: disc }\n.bwuline { text-decoration: underline }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>ServiceNow Delivers More Features in Now Platform Tokyo Release to Boost Engagement and Productivity<\/b><\/p>\n<p class=\"bwalignc\"><i>Additional solutions in latest platform release help deliver better employee and customer experiences, simplify order management and employee scheduling<\/i><\/p>\n<p>SANTA CLARA, Calif.&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.servicenow.com&amp;esheet=52922754&amp;newsitemid=20220922005268&amp;lan=en-US&amp;anchor=ServiceNow&amp;index=1&amp;md5=bbdde727bc46186aec7f1080edc8b5f9\">ServiceNow<\/a> (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced even more new features within its <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.servicenow.com%2Fnow-platform%2Flatest-release.html&amp;esheet=52922754&amp;newsitemid=20220922005268&amp;lan=en-US&amp;anchor=Now+Platform+Tokyo+release&amp;index=2&amp;md5=7d63e6a0b38084b03b0cdf9b3ec96aae\">Now Platform Tokyo release<\/a>. Designed to boost engagement and productivity across the enterprise, the new solutions help deliver better employee and customer experiences through simplified order management and scheduling functionality.\n<\/p>\n<p id=\"news-body-cta\">This press release features multimedia. View the full release here: <a href=\"https:\/\/www.businesswire.com\/news\/home\/20220922005268\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20220922005268\/en\/<\/a><\/p>\n<div id=\"bwbodyimg\" style=\"width: 480px;float:left;padding-left:0px;padding-right:20px;padding-top:0px;padding-bottom:0px\"><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20220922005268\/en\/1579853\/4\/Issue_Auto_Resolution_with_title.jpg\" alt=\"Issue Auto Resolution (Graphic: Business Wire)\" \/><\/p>\n<p style=\"font-size:85%\">Issue Auto Resolution (Graphic: Business Wire)<\/p>\n<\/div>\n<p>\nProductive, engaged employees result in happier, loyal customers. According to a Gartner\u00ae survey, 52% of CHROs identified a shortage of critical talent as a top trend likely to affect their organizations.<sup>1<\/sup> Leaders are investing in better total technology experiences for employees as one way to improve their satisfaction and productivity, which in turn positively impacts customers. The Now Platform Tokyo release builds on the <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.servicenow.com%2Fcompany%2Fmedia%2Fpress-room%2Fservicenow-platform-san-diego-release-productivity-digital-transformation.html&amp;esheet=52922754&amp;newsitemid=20220922005268&amp;lan=en-US&amp;anchor=recently+launched+Next+Experience+UX&amp;index=3&amp;md5=a99b60f722aadcf63ee003c3bcbd56c5\">recently launched Next Experience UX<\/a> to power seamless, smarter solutions that drive talent retention and fuel productivity, especially for people managers, who most often bear the brunt of today\u2019s talent pressures.\n<\/p>\n<p>\n\u201cLeaders often underestimate the impact great technology can have on the employee experience,\u201d said Blake McConnell, senior vice president of employee workflows at ServiceNow. \u201cBy giving employees better digital tools that are as easy to use as their favorite websites, the features in the ServiceNow Tokyo release give employees and customers a better experience, which benefits the whole business.\u201d\n<\/p>\n<p>\nThe Now Platform Tokyo release seamlessly connects disparate systems, breaks down silos and simplifies complexity everywhere to accelerate return on digital investments. In addition to the Manager Hub and Admin Center solutions <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.servicenow.com%2Fcompany%2Fmedia%2Fpress-room%2Fnow-platform-tokyo-release-business-transformation.html&amp;esheet=52922754&amp;newsitemid=20220922005268&amp;lan=en-US&amp;anchor=announced+yesterday&amp;index=4&amp;md5=4e7b653490dd10ed388dc153b386a83b\">announced yesterday<\/a>, new innovations announced today greatly simplify complex order and field service processes\u2014making it easier for employees to fulfill orders and complete field needs the first time.\n<\/p>\n<ul class=\"bwlistdisc\">\n<li><span class=\"bwuline\"><b><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.servicenow.com%2Fproducts%2Forder-management.html&amp;esheet=52922754&amp;newsitemid=20220922005268&amp;lan=en-US&amp;anchor=Order+Management&amp;index=5&amp;md5=f22b48fbda959b574e299ad41b728c77\">Order Management<\/a><\/b><\/span> enhancements make it easier for businesses to manage product catalogs, with new consolidated product detail pages that allow agents to spend less time searching through listings and more time helping customers. Admins can now schedule pricing and product launch dates and offer bundled products to increase average order value and move products faster. And, customers can submit and track orders via self-service at any time, so they get what they need, when they need it.\n<\/li>\n<li><span class=\"bwuline\"><b><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.servicenow.com%2Fproducts%2Fschedule-optimization.html&amp;esheet=52922754&amp;newsitemid=20220922005268&amp;lan=en-US&amp;anchor=Schedule+Optimization+for+Field+Service+Management+%28FSM%29&amp;index=6&amp;md5=9937e8fb26618e48e4a598f312005a2d\">Schedule Optimization for Field Service Management (FSM)<\/a><\/b><\/span><b \/>simplifies scheduling for companies managing high volumes of work daily across many resources by factoring in multiple objectives simultaneously, including job priority, parts availability, customer preferences, and skills required. Coupled with Dynamic Scheduling to make in-day adjustments, ServiceNow FSM now supports the end-to-end scheduling process, easing dispatcher workloads, helping decrease costs, improving both the customer and technician experience, and reducing a company\u2019s carbon footprint with increased scheduling efficiency.\n<\/li>\n<li><span class=\"bwuline\"><b><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.servicenow.com%2Fproducts%2Femployee-center.html&amp;esheet=52922754&amp;newsitemid=20220922005268&amp;lan=en-US&amp;anchor=Manager+Hub&amp;index=7&amp;md5=f53bc703209fd972f0fd33cdef9959be\">Manager Hub<\/a><\/b><\/span> addresses managers\u2019 greatest pain points such as burnout and intensifying pressure to keep employees happy and engaged across dispersed teams. Available through Employee Center desktop and mobile, Manager Hub provides a single destination for managers to establish and review employee journeys and respond to requests while delivering personalized resources and training to help managers grow as leaders. Manager Hub is already earning industry acclaim, recognized as a \u201c<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fhrexecutive.com%2F2022-top-hr-product-servicenow-manager-hub%2F&amp;esheet=52922754&amp;newsitemid=20220922005268&amp;lan=en-US&amp;anchor=2022+Top+HR+Product+of+the+Year&amp;index=8&amp;md5=a1b99abf9398c749ff7fdd7464af9522\">2022 Top HR Product of the Year<\/a>,\u201d by HR Executive at the HR Technology Conference.\n<\/li>\n<li><span class=\"bwuline\"><b><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.servicenow.com%2Fproducts%2Fhr-service-delivery.html&amp;esheet=52922754&amp;newsitemid=20220922005268&amp;lan=en-US&amp;anchor=Issue+Auto+Resolution+for+Human+Resources&amp;index=9&amp;md5=f6412d14e2c5928c86157d2cf62d24c7\">Issue Auto Resolution for Human Resources<\/a><\/b><\/span><b \/>expands the capabilities of Issue Auto Resolution for ITSM to HR teams. The solution applies natural language understanding (NLU) to analyze requests and deliver self-service content that meets employees where they are through channels like Microsoft Teams, SMS, and email. It also identifies urgent HR cases and routes them directly to an employee care representative when a higher level of support is needed.\n<\/li>\n<li><span class=\"bwuline\"><b><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.servicenow.com%2Fproducts%2Fadmin-center.html&amp;esheet=52922754&amp;newsitemid=20220922005268&amp;lan=en-US&amp;anchor=Admin+Center&amp;index=10&amp;md5=907506c7d6ac2d1d2729be1c66a6307c\">Admin Center<\/a><\/b><\/span>\u2014part of <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.servicenow.com%2Fimpact.html&amp;esheet=52922754&amp;newsitemid=20220922005268&amp;lan=en-US&amp;anchor=ServiceNow+Impact&amp;index=11&amp;md5=20d07330553329ae4de1c2c64732162b\">ServiceNow Impact<\/a> \u2014allows system administrators to easily discover, install, and configure ServiceNow solutions through a self-service experience, so they can accelerate results and help increase the value of existing solutions. The new Adoption Blueprint features a guided experience that gives admins application recommendations based on instance maturity, increased visibility into application entitlements, and simpler application installation and configuration\u2014all from within their in-instance application.\n<\/li>\n<\/ul>\n<p>\nThe Now Platform Tokyo release was designed to help organizations navigate complex business challenges amid an uncertain macro environment. The ServiceNow Tokyo release is purpose-built to deliver better employee and customer experiences, supercharge intelligence and trust in operations, and accelerate value in ways that are good for people, good for the planet, and good for profits.\n<\/p>\n<p><b>What customers are saying about the Now Platform Tokyo release<\/b><\/p>\n<p><b>University of California Irvine<\/b><\/p>\n<p>\n\u201cInnovation is key to creating great experiences for UC Irvine\u2019s students, faculty, and staff, and the communities we support,\u201d said Stephen Whelan, executive director of people services at UC Irvine. \u201cAs we continue to look for ways to strengthen these experiences, ServiceNow is a critical digital transformation partner. Working with ServiceNow, we initially built a consumer-grade technology platform for employees that has transformed the ease of access, availability, and quality of HR information, services, and support. We\u2019re inspired by the promise of Manager Hub to help managers stay engaged, support their teams, and ultimately improve employee experiences.\u201d\n<\/p>\n<p><b>The City of Copenhagen<\/b><\/p>\n<p>\n\u201cTo continue elevating employee, constituent, and visitor experiences, the City of Copenhagen is embracing automation, not fearing it,\u201d said Susanne Hansen, manager, automation and development at the City of Copenhagen. \u201cServiceNow has played a key role in our digital transformation journey, helping to identify processes ripe for automation, eliminating manual tasks where possible, and laying the groundwork for new technologies. We\u2019re excited about the potential impact Manager Hub can have on our employees, many of which are bogged down by manual tasks and siloed systems. Together with ServiceNow, we\u2019ll continue to innovate to support ongoing business efficiency.\u201d\n<\/p>\n<p><b>Australian Red Cross<\/b><\/p>\n<p>\n\u201cAustralian Red Cross is committed to bringing people and communities together in times of need,\u201d said Brett Wilson, chief information officer at Australian Red Cross. \u201cServiceNow has been a great partner on our digital transformation journey by helping us streamline our systems and processes so that we can save time and focus on supporting our communities. We are thrilled for ServiceNow\u2019s new Admin Center solution to enable us to easily find and implement new applications and drive greater efficiency so that we can continue to make a difference in our world.\u201d\n<\/p>\n<p><b>Availability<\/b><\/p>\n<p>\nThe <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.servicenow.com%2Fnow-platform%2Flatest-release.html&amp;esheet=52922754&amp;newsitemid=20220922005268&amp;lan=en-US&amp;anchor=Now+Platform+Tokyo+release&amp;index=12&amp;md5=1c7811369e5ea3e2ee1c30ba278b37e1\">Now Platform Tokyo release<\/a> is generally available.\n<\/p>\n<p><b>Additional information:<\/b><\/p>\n<ul class=\"bwlistdisc\">\n<li>\nWatch a demo on:<\/p>\n<ul class=\"bwlistcircle\">\n<li><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fplayers.brightcove.net%2F5703385908001%2FSJZPMF0oG_default%2Findex.html%3FvideoId%3Dref%3AMgHb-TRD22&amp;esheet=52922754&amp;newsitemid=20220922005268&amp;lan=en-US&amp;anchor=Manager+Hub&amp;index=13&amp;md5=d25232c54e81ea4267a07a4864445f66\">Manager Hub<\/a><\/li>\n<li><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fplayers.brightcove.net%2F5703385908001%2FSJZPMF0oG_default%2Findex.html%3FvideoId%3Dref%3AIAR-TRD22&amp;esheet=52922754&amp;newsitemid=20220922005268&amp;lan=en-US&amp;anchor=Issue+Auto+Resolution+for+HR&amp;index=14&amp;md5=5d012cb64d3272c8b2bff6fcc98fc329\">Issue Auto Resolution for HR<\/a><\/li>\n<li><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fplayers.brightcove.net%2F5703385908001%2FSJZPMF0oG_default%2Findex.html%3FvideoId%3Dref%3AAdminCenter-TRD22&amp;esheet=52922754&amp;newsitemid=20220922005268&amp;lan=en-US&amp;anchor=Admin+Center&amp;index=15&amp;md5=32882490f62cb59b3c339fc93cefceb3\">Admin Center<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><b>About ServiceNow<\/b><\/p>\n<p>\nServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud\u2011based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. For more information, visit: <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.servicenow.com&amp;esheet=52922754&amp;newsitemid=20220922005268&amp;lan=en-US&amp;anchor=www.servicenow.com&amp;index=16&amp;md5=44326b4898b798a87b9c05b23420b947\">www.servicenow.com<\/a>.\n<\/p>\n<p>\n\u00a9 2022 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and\/or registered trademarks of ServiceNow, Inc. in the United States and\/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.\n<\/p>\n<p><sup>1<\/sup> Gartner: Unconventional Talent Sourcing Solutions for HR Professionals &#8211; Published 1 June 2022 &#8211; ID G00766629\n<\/p>\n<p>\nGARTNER is a registered trademark and service mark of Gartner, Inc. and\/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.\n<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20220922005268r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20220922005268\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20220922005268\/en\/<\/a><\/span><\/p>\n<p><b><span class=\"bwuline\">Media Contact<br \/>\n<\/span><\/b><br \/>Jacqueline Velasco<br \/>\n<br \/>408\u2011561\u20111937<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:press@servicenow.com\">press@servicenow.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> California United States North America<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Professional Services Data Management Technology Human Resources Software Networks Internet<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20220922005268\/en\/1330354\/3\/ServiceNow_logo_RGB_BL_Green.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Photo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20220922005268\/en\/1579853\/3\/Issue_Auto_Resolution_with_title.jpg\" alt=\"Photo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\">Issue Auto Resolution (Graphic: Business Wire)<\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>ServiceNow Delivers More Features in Now Platform Tokyo Release to Boost Engagement and Productivity Additional solutions in latest platform release help deliver better employee and customer experiences, simplify order management and employee scheduling SANTA CLARA, Calif.&#8211;(BUSINESS WIRE)&#8211;ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced even more new features within its Now Platform Tokyo release. Designed to boost engagement and productivity across the enterprise, the new solutions help deliver better employee and customer experiences through simplified order management and scheduling functionality. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20220922005268\/en\/ Issue Auto Resolution (Graphic: Business Wire) Productive, engaged employees result in happier, loyal customers. According to a Gartner\u00ae survey, 52% &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/servicenow-delivers-more-features-in-now-platform-tokyo-release-to-boost-engagement-and-productivity\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;ServiceNow Delivers More Features in Now Platform Tokyo Release to Boost Engagement and Productivity&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-687896","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ServiceNow Delivers More Features in Now Platform Tokyo Release to Boost Engagement and Productivity - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/servicenow-delivers-more-features-in-now-platform-tokyo-release-to-boost-engagement-and-productivity\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ServiceNow Delivers More Features in Now Platform Tokyo Release to Boost Engagement and Productivity - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"ServiceNow Delivers More Features in Now Platform Tokyo Release to Boost Engagement and Productivity Additional solutions in latest platform release help deliver better employee and customer experiences, simplify order management and employee scheduling SANTA CLARA, Calif.&#8211;(BUSINESS WIRE)&#8211;ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced even more new features within its Now Platform Tokyo release. Designed to boost engagement and productivity across the enterprise, the new solutions help deliver better employee and customer experiences through simplified order management and scheduling functionality. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20220922005268\/en\/ Issue Auto Resolution (Graphic: Business Wire) Productive, engaged employees result in happier, loyal customers. 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