{"id":686801,"date":"2022-09-20T06:33:20","date_gmt":"2022-09-20T10:33:20","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/multinational-fleet-management-company-selects-egain-knowledge-hub-to-power-digital-first-customer-service\/"},"modified":"2022-09-20T06:33:20","modified_gmt":"2022-09-20T10:33:20","slug":"multinational-fleet-management-company-selects-egain-knowledge-hub-to-power-digital-first-customer-service","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/multinational-fleet-management-company-selects-egain-knowledge-hub-to-power-digital-first-customer-service\/","title":{"rendered":"Multinational Fleet Management Company Selects eGain Knowledge Hub\u2122 to Power Digital-First Customer Service"},"content":{"rendered":"<div class=\"mw_release\">\n<p align=\"left\">SUNNYVALE, Calif., Sept.  20, 2022  (GLOBE NEWSWIRE) &#8212; eGain Corporation (NASDAQ: <a href=\"http:\/\/www.nasdaq.com\/symbol\/egan\" rel=\"nofollow noopener\" target=\"_blank\">EGAN<\/a>), the leading knowledge management platform provider for customer engagement automation, today announced that one of the world\u2019s largest fleet management companies has selected the eGain Knowledge Hub to automate digital self-service and augment contact center agents at the point of service.<\/p>\n<p>Struggling with disparate silos of information and knowhow across countries, which were resulting in repeat calls and inconsistent service, the company wanted to implement a centralized omnichannel knowledge hub. It selected eGain, based on functionality, knowledge management expertise, and ease of connection with leading CRM systems and call center platforms. eGain Knowledge Hub will support agents in 19 languages in service contact centers across the globe.<\/p>\n<p>\u201cKnowledge Hub is the brain of modern customer service,\u201d said Ashu Roy, eGain CEO. \u201cWe are proud to help another global brand transform their customer service experience.\u201d<\/p>\n<p>\n        <strong>More information<\/strong><br \/>\n        <br \/>eGain Knowledge Hub\u2122: <a href=\"https:\/\/www.egain.com\/products\/knowledge-hub\/\" rel=\"nofollow noopener\" target=\"_blank\">https:\/\/www.egain.com\/products\/knowledge-hub\/<\/a><br \/>eGain Conversation Hub\u2122: <a href=\"https:\/\/www.egain.com\/conversation-hub\/\" rel=\"nofollow noopener\" target=\"_blank\">https:\/\/www.egain.com\/conversation-hub\/<\/a><br \/>eGain Innovation in 30 Days\u2122: <a href=\"https:\/\/www.egain.com\/risk-free-trial-customer-engagement-software\/\" rel=\"nofollow noopener\" target=\"_blank\">https:\/\/www.egain.com\/risk-free-trial-customer-engagement-software\/<\/a><\/p>\n<p>\n        <strong>About eGain<\/strong><br \/>\n        <br \/>Infused with AI, our knowledge-powered software automates digital-first experiences for enterprises and government agencies. Pre-connected with leading CRM &amp; contact center systems, the eGain platform delivers quick value and easy innovation with virtual assistance, customer self-service, and modern agent desktop tools. Visit\u00a0<a href=\"https:\/\/www.egain.com\/\" rel=\"nofollow noopener\" target=\"_blank\"><strong>www.eGain.com<\/strong><\/a>\u00a0for more info.<\/p>\n<p>eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and\/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.<\/p>\n<p>\n        <strong>eGain media contact<\/strong>\n      <\/p>\n<p>\n        <strong>Michael Messner<\/strong><br \/>\n        <br \/>Email: <a href=\"mailto:press@egain.com\" rel=\"nofollow noopener\" target=\"_blank\">press@egain.com<\/a><br \/>Phone: 408 636 4514<\/p>\n<p \/>\n      <img decoding=\"async\" class=\"__GNW8366DE3E__IMG\" src=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODY0ODI3NCM1MTU3NTYyIzIwMjkzNjk=\" \/><br \/>\n      <br \/>\n      <img decoding=\"async\" src=\"https:\/\/ml.globenewswire.com\/media\/NDZlNzYzM2EtYjFiZC00MzhkLTk4ODEtMmU1MjEzNTVlNjMyLTEwNDA5NDA=\/tiny\/eGain-Corporation.png\" \/>\n    <\/div>\n<div class=\"mw_contactinfo\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>SUNNYVALE, Calif., Sept. 20, 2022 (GLOBE NEWSWIRE) &#8212; eGain Corporation (NASDAQ: EGAN), the leading knowledge management platform provider for customer engagement automation, today announced that one of the world\u2019s largest fleet management companies has selected the eGain Knowledge Hub to automate digital self-service and augment contact center agents at the point of service. Struggling with disparate silos of information and knowhow across countries, which were resulting in repeat calls and inconsistent service, the company wanted to implement a centralized omnichannel knowledge hub. It selected eGain, based on functionality, knowledge management expertise, and ease of connection with leading CRM systems and call center platforms. eGain Knowledge Hub will support agents in 19 languages in service contact centers across the globe. \u201cKnowledge &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/multinational-fleet-management-company-selects-egain-knowledge-hub-to-power-digital-first-customer-service\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Multinational Fleet Management Company Selects eGain Knowledge Hub\u2122 to Power Digital-First Customer Service&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-686801","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Multinational Fleet Management Company Selects eGain Knowledge Hub\u2122 to Power Digital-First Customer Service - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/multinational-fleet-management-company-selects-egain-knowledge-hub-to-power-digital-first-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Multinational Fleet Management Company Selects eGain Knowledge Hub\u2122 to Power Digital-First Customer Service - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"SUNNYVALE, Calif., Sept. 20, 2022 (GLOBE NEWSWIRE) &#8212; eGain Corporation (NASDAQ: EGAN), the leading knowledge management platform provider for customer engagement automation, today announced that one of the world\u2019s largest fleet management companies has selected the eGain Knowledge Hub to automate digital self-service and augment contact center agents at the point of service. Struggling with disparate silos of information and knowhow across countries, which were resulting in repeat calls and inconsistent service, the company wanted to implement a centralized omnichannel knowledge hub. It selected eGain, based on functionality, knowledge management expertise, and ease of connection with leading CRM systems and call center platforms. eGain Knowledge Hub will support agents in 19 languages in service contact centers across the globe. \u201cKnowledge &hellip; Continue reading &quot;Multinational Fleet Management Company Selects eGain Knowledge Hub\u2122 to Power Digital-First Customer Service&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/multinational-fleet-management-company-selects-egain-knowledge-hub-to-power-digital-first-customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2022-09-20T10:33:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODY0ODI3NCM1MTU3NTYyIzIwMjkzNjk=\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/multinational-fleet-management-company-selects-egain-knowledge-hub-to-power-digital-first-customer-service\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/multinational-fleet-management-company-selects-egain-knowledge-hub-to-power-digital-first-customer-service\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"Multinational Fleet Management Company Selects eGain Knowledge Hub\u2122 to Power Digital-First Customer Service\",\"datePublished\":\"2022-09-20T10:33:20+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/multinational-fleet-management-company-selects-egain-knowledge-hub-to-power-digital-first-customer-service\\\/\"},\"wordCount\":293,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/multinational-fleet-management-company-selects-egain-knowledge-hub-to-power-digital-first-customer-service\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.globenewswire.com\\\/newsroom\\\/ti?nf=ODY0ODI3NCM1MTU3NTYyIzIwMjkzNjk=\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/multinational-fleet-management-company-selects-egain-knowledge-hub-to-power-digital-first-customer-service\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/multinational-fleet-management-company-selects-egain-knowledge-hub-to-power-digital-first-customer-service\\\/\",\"name\":\"Multinational Fleet Management Company Selects eGain Knowledge Hub\u2122 to Power Digital-First Customer Service - 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