{"id":685141,"date":"2022-09-14T08:33:28","date_gmt":"2022-09-14T12:33:28","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/qualtrics-announces-new-xm-benchmarks-powered-by-the-worlds-largest-experience-data-library\/"},"modified":"2022-09-14T08:33:28","modified_gmt":"2022-09-14T12:33:28","slug":"qualtrics-announces-new-xm-benchmarks-powered-by-the-worlds-largest-experience-data-library","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/qualtrics-announces-new-xm-benchmarks-powered-by-the-worlds-largest-experience-data-library\/","title":{"rendered":"Qualtrics Announces New XM Benchmarks Powered by the World’s Largest Experience Data Library"},"content":{"rendered":"

<\/p>\n

Qualtrics Announces New XM Benchmarks Powered by the World’s Largest Experience Data Library<\/b><\/p>\n

New benchmarks for employee experience, contact center and healthcare contextualize customer, patient and employee feedback, enabling organizations to take swift, targeted action to improve experiences<\/i><\/p>\n

PROVO, Utah & SEATTLE–(BUSINESS WIRE<\/a>)–
\nQualtrics (Nasdaq: XM), the leader and creator of the experience management category, today announced new XM Benchmarks that will give organizations insights to make critical decisions based on Qualtrics\u2019 vast experience data and industry-leading analytics. These new XM Benchmarks are powered by organic feedback from Qualtrics\u2019 nearly 17,000 customers spanning dozens of industries around the globe, in addition to targeted panel data from surveys. The Qualtrics platform has the world’s largest collection of human sentiment data, making Qualtrics benchmarks the most comprehensive and accurate on the market.\n<\/p>\n

\nMany organizations have a wealth of customer and employee experience data from surveys, support conversations, chat and social media posts, but lack the ability to use it to decide what to prioritize and what actions to take. Using these benchmarks, organizations can compare their customers\u2019 satisfaction, patients\u2019 perceptions and employees\u2019 engagement against their industry peers and competitors, in order to uncover their biggest risks and opportunities and make the right decisions to address them.\n<\/p>\n

\n\u201cAmid inflation, spending cuts and a tight labor market, organizations must find ways to differentiate themselves from competitors and keep employees engaged and productive,\u201d said Brad Anderson, Qualtrics\u2019 president of products and engineering. \u201cQualtrics has more experience benchmark data within our XM Platform than any other company. The insights our platform delivers allow our customers to identify performance gaps, opportunities and best practices across industries and geographies and take action \u2013 all within the XM Platform.\u201d\n<\/p>\n

Qualtrics Employee Experience (EX) benchmark data shows shifting employee expectations<\/b><\/p>\n

\nFor example, Qualtrics\u2019 EX benchmark data demonstrates changes in employees\u2019 satisfaction with pay and benefits \u2013 a major driver for their intent to stay with a company. Qualtrics\u2019 proprietary data shows that the share of employees who felt they were paid fairly for the work they did declined in the US (from 58% to 56%), UK (from 51% to 49%) and Australia (from 61% to 57%) between 2020 and 2021*<\/sup>. Similarly, in 2020, 63% of employees believed their companies offered competitive benefits packages, but that number fell to 57% globally in 2021. The drop-off was particularly steep in Australia (from 58% to 51%) and the UK (from 57% to 48%).\n<\/p>\n

\nA company using the EX benchmarks can compare these results to their own employees\u2019 responses globally and within their industry, and identify risks to retention in various parts of the world.\n<\/p>\n

Employee Engagement and Technology Experience Benchmarks<\/b><\/p>\n