{"id":684225,"date":"2022-09-12T12:06:40","date_gmt":"2022-09-12T16:06:40","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/isg-partners-with-uniphore-to-bring-benefits-of-contact-center-ai-to-clients\/"},"modified":"2022-09-12T12:06:40","modified_gmt":"2022-09-12T16:06:40","slug":"isg-partners-with-uniphore-to-bring-benefits-of-contact-center-ai-to-clients","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/isg-partners-with-uniphore-to-bring-benefits-of-contact-center-ai-to-clients\/","title":{"rendered":"ISG Partners with Uniphore to Bring Benefits of Contact Center AI to Clients"},"content":{"rendered":"

<\/p>\n

ISG Partners with Uniphore to Bring Benefits of Contact Center AI to Clients<\/b><\/p>\n

Uniphore names ISG Automation a Preferred Implementation Partner for its U-Assist In-Call and Aftercall solutions powered by conversational AI and workflow automation<\/b><\/p>\n

STAMFORD, Conn.–(BUSINESS WIRE<\/a>)–
\nISG Automation, the pure-play intelligent automation business of Information Services Group (ISG<\/a>) (Nasdaq: III<\/a>), a leading global technology research and advisory firm, said today it has expanded its partner ecosystem by forming a partnership with Uniphore<\/a>, a leading provider of conversational AI and automation software for the enterprise.\n<\/p>\n

\nUnder the new partnership, ISG Automation is named a Preferred Implementation Partner for the Uniphore family of conversational AI and automation solutions for contact centers. ISG Automation will offer these software applications to its clients, while Uniphore customers, in turn, will be able to benefit from the strategy, design and implementation services offered by ISG Automation.\n<\/p>\n

\n\u201cConversational AI is revolutionizing the contact center industry with real-time, contextualized engagement support for agents, and better outcomes and higher satisfaction for customers,\u201d said Chip Wagner, CEO of ISG Automation. \u201cWe are delighted to partner with Uniphore to offer their market-leading software and solutions to our clients.\u201d\n<\/p>\n

\nUniphore\u2019s contact center solutions include U-Assist In-Call, an advanced agent-assist solution that delivers real-time agent guidance, including identifying next best action steps, through the use of AI-powered customer intent and sentiment analysis, along with workflow automation powered by attended RPA (robotic process automation). Another solution, U-Assist Aftercall, saves agents valuable time by summarizing the call and ensuring all promises made during the call are captured and fulfilled.\n<\/p>\n

\nISG Automation clients are already expressing interest in the Uniphore U-Assist solutions. Uniphore customers, on average, see a 50 percent reduction in average handling time, an 80 percent reduction in agent errors and a 40 percent reduction in agent training time, among other benefits.\n<\/p>\n

\nFounded in 2008, Uniphore is headquartered in Palo Alto, Calif., with offices in the United States, Singapore, India, Japan, Spain and Israel. The company\u2019s products help tens of thousands of customer service agents worldwide support millions of customer interactions per month.\n<\/p>\n

\n\u201cWe are proud to partner with ISG Automation, a leading intelligent automation advisor, to bring the power of conversational AI and workflow automation to contact centers worldwide,\u201d said Umesh Sachdev, co-founder and CEO, Uniphore. \u201cLeveraging our dual capabilities, we look forward to a strong and growing partnership that will help our mutual clients reduce operating costs and increase the value they deliver to their customers in every contact center experience.\u201d\n<\/p>\n

\nISG Automation\u2019s alliance with Uniphore is in line with its strategy of partnering with the world\u2019s leading automation software and solution providers to bring the benefits of intelligent process automation to its clients.\n<\/p>\n

\nISG Automation is the pure-play intelligent automation unit of ISG with a full portfolio of services, including automation assessments and strategy, proof-of-concept deployments, implementation and integration of software bots, establishment of centers of excellence to scale automation, as well as training and managed services. For more about ISG Automation, visit this webpage<\/a>.\n<\/p>\n

About ISG<\/b><\/p>\n

\nISG (Information Services Group) (Nasdaq: III<\/a>) is a leading global technology research and advisory firm. A trusted business partner to more than 800 clients, including more than 75 of the world\u2019s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries\u2014a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry\u2019s most comprehensive marketplace data. For more information, visit www.isg-one.com<\/a>.\n<\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20220912005792\/en\/<\/a><\/span><\/p>\n

Press:<\/b><\/p>\n

\nWill Thoretz, ISG
\n
+1 203 517 3119
\n
will.thoretz@isg-one.com<\/a><\/p>\n

\nJulianna Sheridan, Matter Communications for ISG
\n
+1 978-518-4520
\n
isg@matternow.com<\/a><\/p>\n

KEYWORDS:<\/b> California Connecticut United States North America<\/p>\n

INDUSTRY KEYWORDS:<\/b> Software Mobile\/Wireless Networks Internet Professional Services Data Management Technology Artificial Intelligence Security Data Analytics Consulting Telecommunications<\/p>\n

MEDIA:<\/b><\/p>\n\n\n\n\n
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ISG Partners with Uniphore to Bring Benefits of Contact Center AI to Clients Uniphore names ISG Automation a Preferred Implementation Partner for its U-Assist In-Call and Aftercall solutions powered by conversational AI and workflow automation STAMFORD, Conn.–(BUSINESS WIRE)– ISG Automation, the pure-play intelligent automation business of Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, said today it has expanded its partner ecosystem by forming a partnership with Uniphore, a leading provider of conversational AI and automation software for the enterprise. Under the new partnership, ISG Automation is named a Preferred Implementation Partner for the Uniphore family of conversational AI and automation solutions for contact centers. ISG Automation will offer these software applications to its … <\/p>\n

Continue reading “ISG Partners with Uniphore to Bring Benefits of Contact Center AI to Clients”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-684225","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nISG Partners with Uniphore to Bring Benefits of Contact Center AI to Clients - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/isg-partners-with-uniphore-to-bring-benefits-of-contact-center-ai-to-clients\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ISG Partners with Uniphore to Bring Benefits of Contact Center AI to Clients - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"ISG Partners with Uniphore to Bring Benefits of Contact Center AI to Clients Uniphore names ISG Automation a Preferred Implementation Partner for its U-Assist In-Call and Aftercall solutions powered by conversational AI and workflow automation STAMFORD, Conn.–(BUSINESS WIRE)– ISG Automation, the pure-play intelligent automation business of Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, said today it has expanded its partner ecosystem by forming a partnership with Uniphore, a leading provider of conversational AI and automation software for the enterprise. Under the new partnership, ISG Automation is named a Preferred Implementation Partner for the Uniphore family of conversational AI and automation solutions for contact centers. 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