This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20210916005232\/en\/<\/a><\/p>\n Employee Center (Graphic: Business Wire)<\/p>\n<\/div>\n \nWith a customer base representing nearly 80% of the Fortune 500, ServiceNow helps organizations across industries and geographies meet the challenges and opportunities of a new world of work<\/a>. As the global economy expands at its strongest post-recession pace in 80 years<\/a>, the Now Platform Rome release gives organizations the tools they need to quickly create agile work environments, deliver compelling customer and employee experiences, and accelerate innovation, so they can thrive in a new economy.<\/p>\n \n\u201cThe rapid onset of hybrid work has accelerated the digital imperative and forever changed 21st<\/sup> century business models,\u201d said Chirantan \u201cCJ\u201d Desai, chief product and engineering officer at ServiceNow. \u201cOur customers need digital platforms that enable seamless, compelling employee and customer experiences in any environment, and help them stay agile, resilient, and productive. With our latest release, ServiceNow is workflowing solutions to help businesses navigate work moments that matter in a new economy.\u201d\n<\/p>\n Reducing employee fatigue with simple, engaging experiences <\/b><\/p>\n \nWith the Now Platform Rome release, new employee-focused solutions delivered via a unified employee experience platform allow organizations to create simple, engaging employee experiences from anywhere, so employees can navigate work moments that matter with ease and confidence. New and enhanced solutions include:\n<\/p>\n \nIn today\u2019s increasingly challenging talent environment \u2013 3.6 million Americans<\/a> quit their jobs in May 2021 alone, with fatigue a likely factor of departures \u2013 digital transformation is no longer only a driver of growth and productivity. It is an imperative to help employees find better balance in the hybrid world of work and keep them creative, productive, and engaged.\n<\/p>\n \n“In the transition to hybrid work, organizations will be tasked with making the holistic employee experience efficient, frictionless, and collaborative, which will in turn spur engagement and productivity increases,” said Phil Carter, GVP and WW CIO Suite Tech Agenda Lead at IDC. “Simplifying the employee experience will be vital in achieving this, making sure employees have access to work solutions in one place, from anywhere, and in multiple ways. We anticipate that ServiceNow\u2019s new solutions will offer more resources for employees in an effort to make their lives easier for a new era of work.”\n<\/p>\n Accelerating automation across the entire enterprise <\/b><\/p>\n \nThe shift to hybrid work, compounded by widening talent shortages, is accelerating automation across the enterprise. Automation at scale will be an imperative for 21st century businesses to alleviate employees from managing mundane tasks and free them up to focus on projects that drive business value.\n<\/p>\n \nWith the Now Platform Rome release, ServiceNow brings powerful new AI and automation capabilities that empower IT teams to work smarter, simpler, and more efficiently from anywhere:\n<\/p>\n Enabling rapid development of modern, on-the-go mobile experiences <\/b><\/p>\n \nEvery company is now a software company, reinventing and creating new business models with digital products and services. In the hybrid world of work, employees and customers need access to critical business apps from anywhere via mobile.\n<\/p>\n \nTo address the needs of an increasingly on-the-go workforce, ServiceNow is introducing Mobile App Builder<\/a>,<\/b> allowing developers to rapidly build and configure engaging mobile apps for iOS and Android with a single intuitive interface, enhanced functionality, and guided experiences.\n<\/p>\n Creating seamless customer experiences that solve issues quickly<\/b><\/p>\n \nOrganizations must be able to scale service operations to deal with heightened customer expectations and requests, providing customer service agents and teams with the information they need to resolve customer requests quickly, from anywhere and on one platform.\n<\/p>\n \nThe Now Platform Rome release helps businesses across every industry solve issues fast and deliver better customer experiences, improving customer satisfaction and loyalty. The new Customer Service Playbooks: Focused Layout<\/a><\/b>enhances the user experience and allows agents to resolve issues fast, so they can focus on key process tasks and data that drive better business outcomes.\n<\/p>\n What customers and partners are saying about the Now Platform Rome release:<\/b><\/p>\n \n“We use ServiceNow to provide twenty-first century services to citizens in the way that they need them today, especially post-COVID when digital customer service is key,” said Joseph Cevetello, CIO, City of Santa Monica.\n<\/p>\n \n\u201cOur organization continues to drive greater agility, while simplifying and standardizing workflows across the globe to offer 350,000+ employees a central place to access everything they need. The significant increase in hybrid work has only accelerated the need to address complex business processes. Employee onboarding and return to workplace are great examples of how the Now Platform is helping to transform our employee experience while providing tangible benefits,\u201d said Stephen Mansfield, CIO Deloitte Americas. \u201cServiceNow is enabling us to consolidate siloed employee systems and processes, transforming work into digital workflows and creating great experiences for our people and for our clients, ensuring they too are delivering personalized experiences and keeping their employees connected across the enterprise.\u201d\n<\/p>\n \n\u201cThe new capabilities for monitoring our Instances Health have been instrumental in helping me identify discrepancies, issues and to enhance the awareness and how to follow ServiceNow best practices for our ServiceNow developers,\u201d said Christian Ring, ServiceNow Technical Platform Architect at DnB Bank. \u201cA task that previously took hours and involved a large amount of manual work on my part is now an automated process and a part of our developers’ workflow. This enhances the quality for future implementations and strengthens our ServiceNow instances overall health. The Now Platform Rome release will give us additional opportunities to automate our development pipelines within ServiceNow, something that I\u2019m very excited about.\u201d\n<\/p>\n \n\u201cIn the last few years, ServiceNow has become one of the main platforms to drive digital transformation and to consume digital processes at Mercedes-Benz,\u201d said Mishel Podolskis, Head of the Mercedes-Benz ServiceNow Platform. \u201cThe user experience of our employees is of central importance for a goal oriented, efficient transformation. Employee Center will take us to a new level of evolution and allows employees a single view to consume a variety of company services.\u201d\n<\/p>\n \n\u201cAt Kiwibank, our purpose is to make Kiwi better off. We live this by focusing on creating insanely simple experiences for both our customers and our own employees. This can be complex with disparate systems and manual processes,\u201d said Nathan Hopkins, Product Manager, Digital & Technology at Kiwibank. \u201cWe\u2019re seeing significant value from the Now Platform as we continue to streamline, standardize and digitize processes across the organization, and are redistributing saved productivity minutes into higher value activities daily with ServiceNow. We\u2019re looking forward to ServiceNow\u2019s continued investment in Playbooks and our future use of these, especially in Customer Service Management to help drive growth, increase productivity and strengthen business resilience.\u201d\n<\/p>\n \n\u201cThe COVID-19 pandemic presented an enormous challenge and opportunity for SnapNurse. We are proud to provide greater access to education and COVID vaccines through our SnapClinics in underserved urban and rural communities in the U.S.,\u201d said Cherie Kloss, founder and CEO of SnapNurse. \u201cThe ServiceNow Platform and ServiceNow Vaccine Administration Management solution has helped us manage scheduling, inventory and reporting of COVID vaccinations, ensuring the flow of data is secure, consistent, and up to date. We see ongoing value in the ServiceNow Platform to continue to deliver healthcare to citizens across the U.S.\u201d\n<\/p>\n Availability <\/b><\/p>\n \nThe Now Platform Rome release<\/a> is generally available today.\n<\/p>\n Additional information:<\/b><\/p>\n About ServiceNow: <\/strong><\/p>\n \nServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. For more information, visit: www.servicenow.com<\/a>.\n<\/p>\n \n\u00a9 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and\/or registered trademarks of ServiceNow, Inc. in the United States and\/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.\n<\/p>\n View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20210916005232\/en\/<\/a><\/span><\/p>\n \nJacqueline Velasco KEYWORDS:<\/b> United States North America California<\/p>\n INDUSTRY KEYWORDS:<\/b> Internet Professional Services Technology Software Human Resources<\/p>\n![\"Employee](\"https:\/\/mms.businesswire.com\/media\/20210916005232\/en\/906835\/4\/Employee_Center_Image_final.jpg\")
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