{"id":531570,"date":"2021-08-26T06:33:14","date_gmt":"2021-08-26T10:33:14","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/egain-knowledge-hub-now-available-on-sap-store\/"},"modified":"2021-08-26T06:33:14","modified_gmt":"2021-08-26T10:33:14","slug":"egain-knowledge-hub-now-available-on-sap-store","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/egain-knowledge-hub-now-available-on-sap-store\/","title":{"rendered":"eGain Knowledge Hub Now Available on SAP\u00ae Store"},"content":{"rendered":"<h2>\nBy integrating with SAP Service Cloud, eGain Knowledge Hub\u2122 addresses the critical need for contextual knowledge and conversational guidance for contact center agents in the \u2018work from home\u2019 world<br \/>\n<\/h2>\n<div class=\"mw_release\">\n<p align=\"left\">SUNNYVALE, Calif., Aug.  26, 2021  (GLOBE NEWSWIRE) &#8212; eGain Corporation (NASDAQ: <a href=\"https:\/\/www.nasdaq.com\/market-activity\/stocks\/egan\" rel=\"nofollow noopener\" target=\"_blank\">EGAN<\/a>), a leading cloud platform provider for customer engagement automation, today announced its award-winning solution for knowledge management\u2014<a href=\"https:\/\/store.sap.com\/dcp\/en\/product\/display-0000060027_live_v1\/eGain%20Knowledge%20Hub%E2%84%A2\" rel=\"nofollow noopener\" target=\"_blank\">eGain Knowledge Hub\u2122<\/a>\u2014 is now available on <a href=\"https:\/\/store.sap.com\/dcp\/en\/\" rel=\"nofollow noopener\" target=\"_blank\">SAP<sup>\u00ae<\/sup> Store<\/a>, the online marketplace for SAP and partner offerings. eGain Knowledge Hub integrates with SAP Service Cloud and can be embedded in the agent desktop for easy, contextual access at the point of customer interaction.<\/p>\n<p>\u201cIn recent months, clients and vendors have described the increase of traffic into the customer service and support functions as mushrooming by 4% to 1,000+%. These inquiries range from routine information to more esoteric and novel requests. Supporting these customers while a majority of the workforce has moved to hastily put together home offices and technology solutions is a major challenge,\u201d wrote Anthony Mullen and Drew Kraus of Gartner<sup>\u00ae<\/sup> in a recent research note.*<\/p>\n<p>\u201cAs a result, organizations have turned to knowledge management to support both customers and employees in an attempt to communicate business decisions and changes to existing ways of working and service levels,\u201d they continued.<\/p>\n<p>Powered by AI, analytics, content management, and 360-degree context, eGain Knowledge Hub enables agents to resolve a wide range of customer queries by pushing fast, accurate answers and personalized, conversational guidance via the agent desktop within SAP Service Cloud, reducing training needs and boosting compliance.<\/p>\n<p>The hub federates knowledge from multiple sources and guides agents through the customer conversation based on the context, agent experience level, and the interaction channel. Comprehensive analytics and machine learning provide actionable insights to optimize knowledge adoption, relevance and performance.<\/p>\n<p>\u201cOur customers\u2019 contact center teams are really excited about the agent experience impact of this rich integration,\u201d said Ashu Roy, eGain CEO. \u201cWe look forward to now delivering this solution to customers via SAP Store.\u201d<\/p>\n<p>SAP Store, found at <a href=\"https:\/\/store.sap.com\/en\/\" rel=\"nofollow noopener\" target=\"_blank\">store.sap.com<\/a>, delivers a simplified and connected digital customer experience for finding, trying, buying and renewing more than 1,800 solutions from SAP and its partners. There, customers can find the SAP solutions and SAP-validated solutions they need to grow their business. And for each purchase made through SAP Store, SAP will plant a tree.<\/p>\n<p>eGain Corporation is a partner in the SAP PartnerEdge<sup>\u00ae<\/sup> program. As such, it is empowered to build, market and sell software applications that supplement and build on SAP software and technology.\u00a0The SAP PartnerEdge program provides the enablement tools, benefits and support to facilitate building high-quality, disruptive applications focused on specific business needs \u2013 quickly and cost-effectively. The program provides access to all relevant SAP technologies in one simple framework under a single, global contract.<\/p>\n<p>Gartner Disclaimer: <br \/>GARTNER is a registered trademark and service mark of Gartner, Inc. and\/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.<\/p>\n<p>\n        <strong>More Information<\/strong>\n      <\/p>\n<p>Link to eGain Knowledge Hub\u2122 on SAP Store: <a href=\"https:\/\/bit.ly\/3Af29hu\" rel=\"nofollow noopener\" target=\"_blank\">https:\/\/bit.ly\/3Af29hu<\/a><br \/>eGain Knowledge Hub\u2122: <a href=\"http:\/\/www.eGain.com\/knowledge-management-software\" rel=\"nofollow noopener\" target=\"_blank\">www.eGain.com\/knowledge-management-software<\/a><br \/>eGain Innovation in 30 Days\u2122: <a href=\"https:\/\/www.egain.com\/innovation-in-30-days\/\" rel=\"nofollow noopener\" target=\"_blank\">https:\/\/www.egain.com\/innovation-in-30-days\/<\/a><\/p>\n<p>\n        <strong>About eGain<\/strong>\n      <\/p>\n<p>eGain customer engagement platform automates digital-first, omnichannel experiences across all touch points. Powered by AI, machine learning, knowledge, and analytics, our top-rated software optimizes customer journeys with virtual assistance, messaging hub, and desktop to serve customers, reduce cost, and improve compliance. To learn more, visit\u00a0<a href=\"https:\/\/www.egain.com\/\" rel=\"nofollow noopener\" target=\"_blank\">www.eGain.com<\/a>.<\/p>\n<p>eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and\/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.<\/p>\n<p>Any statements in this release that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. All forward-looking statements are subject to various risks and uncertainties described in SAP\u2019s filings with the U.S. Securities and Exchange Commission, including its most recent annual report on Form 20-F, that could cause actual results to differ materially from expectations. SAP cautions readers not to place undue reliance on these forward-looking statements which SAP has no obligation to update, and which speak only as of their dates.<\/p>\n<p>SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in Germany and other countries. Please see <a href=\"https:\/\/www.sap.com\/copyright\" rel=\"nofollow noopener\" target=\"_blank\"><u>https:\/\/www.sap.com\/copyright<\/u><\/a> for additional trademark information and notices. All other product and service names mentioned are the trademarks of their respective companies.<\/p>\n<p>*Gartner, \u201cServicing Explosive Customer Demand with a Remote Workforce Compels Sharper Knowledge Management Practices\u201d Anthony Mullen and Drew Kraus, Report ID G00725279, June 30, 2020.<\/p>\n<p>\n        <strong>eGain media contact<\/strong><\/p>\n<p>        <strong>Michael Messner<\/strong><br \/>\n        <br \/>Email: press@egain.com<br \/>Phone: 408 636 4514<br \/><a href=\"http:\/\/www.eGain.com\" rel=\"nofollow noopener\" target=\"_blank\">www.eGain.com<\/a><\/p>\n<\/p>\n<p>      <img decoding=\"async\" class=\"__GNW8366DE3E__IMG\" src=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODMxNTE1MiM0Mzc0OTcxIzIwMjkzNjk=\" \/><br \/>\n      <br \/>\n      <img decoding=\"async\" src=\"https:\/\/ml.globenewswire.com\/media\/ZDk1NDA5MDYtMTZmYy00OTI2LThjM2YtNzM4Mzg0MGNmNDQwLTEwNDA5NDA=\/tiny\/eGain-Corporation.png\" \/>\n    <\/div>\n<div class=\"mw_contactinfo\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>By integrating with SAP Service Cloud, eGain Knowledge Hub\u2122 addresses the critical need for contextual knowledge and conversational guidance for contact center agents in the \u2018work from home\u2019 world SUNNYVALE, Calif., Aug. 26, 2021 (GLOBE NEWSWIRE) &#8212; eGain Corporation (NASDAQ: EGAN), a leading cloud platform provider for customer engagement automation, today announced its award-winning solution for knowledge management\u2014eGain Knowledge Hub\u2122\u2014 is now available on SAP\u00ae Store, the online marketplace for SAP and partner offerings. eGain Knowledge Hub integrates with SAP Service Cloud and can be embedded in the agent desktop for easy, contextual access at the point of customer interaction. \u201cIn recent months, clients and vendors have described the increase of traffic into the customer service and support functions as &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/egain-knowledge-hub-now-available-on-sap-store\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;eGain Knowledge Hub Now Available on SAP\u00ae Store&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-531570","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - 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