{"id":522449,"date":"2021-08-03T16:11:18","date_gmt":"2021-08-03T20:11:18","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/liveperson-announces-second-quarter-2021-financial-results\/"},"modified":"2021-08-03T16:11:18","modified_gmt":"2021-08-03T20:11:18","slug":"liveperson-announces-second-quarter-2021-financial-results","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/liveperson-announces-second-quarter-2021-financial-results\/","title":{"rendered":"LivePerson Announces Second Quarter 2021 Financial Results"},"content":{"rendered":"
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— Exceeds guidance with a record revenue of $119.6 million and growth of 31% year-over-year —<\/h2>\n

— Increases annual contract value of new logo signings by ~100% year-over-year —<\/h2>\n

— Achieves Rule of 40 for a fourth consecutive quarter —<\/h2>\n

— Expands new target verticals in Healthcare and Crypto —<\/h2>\n

— Provides initial 2022 Outlook of at least 27% growth, driven by go-to-market investment —<\/h2>\n

PR Newswire<\/p>\n<\/p><\/div>\n

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\n NEW YORK<\/span>, Aug. 3, 2021<\/span> \/PRNewswire\/ —\u00a0LivePerson, Inc. (NASDAQ: LPSN) (“LivePerson” or the “Company”), a global leader in conversational AI, today announced financial results for the second quarter ended June 30, 2021<\/span>.<\/p>\n

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\n \"LivePerson
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\n Second Quarter Highlights<\/b>\n <\/p>\n

Total revenue was $119.6 million<\/span> for the second quarter of 2021, an increase of 31% as compared to the same period last year. Within total revenue, business operations revenue for the second quarter of 2021 increased 31% year over year to $109.8 million<\/span>, and revenue from consumer operations increased 29% year over year to $9.8 million<\/span>. <\/p>\n

LivePerson signed four seven-figure deals and 105 deals in total in the second quarter, comprising 29 new and 76 existing customer contracts. Trailing-twelve-months average revenue per enterprise and mid-market customer increased 35% in the second quarter to another record high of $535,000<\/span>, up from approximately $395,000<\/span> in the comparable prior-year period.<\/p>\n

“In Q2, we delivered record revenue, and AI-led volume on our platform hit an all-time high. We continue to see strong momentum in the market, with an accelerating demand environment for Conversational AI in both commerce and care use cases, said founder and CEO Robert LoCascio<\/span>. Brands are increasingly turning to AI and messaging, leveraging our automation capabilities to communicate and engage with consumers. We are investing to capture the strong interest that we see in the market, including in new verticals, such as in the healthcare and cryptocurrency spaces and with new use cases, such as social media management.”<\/p>\n

“The second quarter marked our fifth consecutive quarter of 25% plus revenue growth, with the last two exceeding 30%, and our fourth consecutive quarter of operation at the Rule of 40. While our strategy to enhance operating leverage has clearly delivered the intended results, we see secular demand for Conversational AI as a signal to increase investment in our go-to-market capacity. With these investments, we expect to grow by at least 27% in 2022 with an exit run rate of 30%.” added CFO John Collins<\/span>.<\/p>\n

\n Customer Expansion<\/b>\n <\/p>\n

During the second quarter, the Company signed contracts with the following new customers:<\/p>\n