{"id":519951,"date":"2021-07-29T08:58:08","date_gmt":"2021-07-29T12:58:08","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/the-office-of-public-works-in-ireland-enhances-digital-and-technology-strategy-with-8x8-xcaas\/"},"modified":"2021-07-29T08:58:08","modified_gmt":"2021-07-29T12:58:08","slug":"the-office-of-public-works-in-ireland-enhances-digital-and-technology-strategy-with-8x8-xcaas","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/the-office-of-public-works-in-ireland-enhances-digital-and-technology-strategy-with-8x8-xcaas\/","title":{"rendered":"The Office of Public Works in Ireland Enhances Digital and Technology Strategy with 8×8 XCaaS"},"content":{"rendered":"

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The Office of Public Works in Ireland Enhances Digital and Technology Strategy with 8×8 XCaaS<\/b><\/p>\n

8×8 XCaaS Continues to Demonstrate Strong Momentum Helping Ireland and the UK Public Sector Organisations Improve Employee and Customer Engagement<\/i><\/p>\n

LONDON–(BUSINESS WIRE<\/a>)–8×8, Inc.<\/a> (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced that the Office of Public Works<\/a> (OPW) in Ireland has implemented 8×8 XCaaS<\/a> (Experience Communications as a Service), an integrated contact centre<\/a>, voice<\/a>, video meetings<\/a>, and chat<\/a> solution, to enable its digital and technology strategy.\n<\/p>\n

\nOne of Ireland\u2019s oldest government agencies, responsible for property management, heritage services, and flood risk management, OPW was challenged by disparate legacy telephony systems that could not meet the needs of its increasingly hybrid workforce. With more than 2,500 staff members \u2013 including contingent, seasonal workers \u2013 located at 140 sites across the Republic of Ireland, OPW needed a modern cloud communications platform that was cost-effective and reliable, providing the organisation the agility to allow staff to communicate and collaborate with customers, and each other, from anywhere, and on any device.\n<\/p>\n

\nWith 8×8 XCaaS, OPW is able to improve manageability and reliability, ensure organisational resilience, and enable an operate-from-anywhere workforce. 8×8 XCaaS is built on the 8×8 Experience Communications Platform<\/a>, a reliable, secure, and compliant cloud platform that offers the highest levels of reliability with the industry\u2019s only financially-backed, platform-wide 99.99 percent SLA across an integrated Contact Centre as a Service<\/a> (CCaaS) and Unified Communications as a Service<\/a> (UCaaS) solution.\n<\/p>\n

\nWorking with 8×8, OPW smoothly transitioned staff and communications capabilities to their new headquarters in Dublin, and across all of their sites, without losing connection with colleagues, partners and customers. OPW\u2019s commitment to being client focused, ensuring timely delivery of services, and providing value for money was made possible with 8×8\u2019s integrated communications, collaboration, and customer engagement product.\n<\/p>\n

\nThe OPW deployment of 8×8 XCaaS further demonstrates 8×8\u2019s continued growth within the Public Sector in Ireland and the UK:\n<\/p>\n