{"id":517916,"date":"2021-07-27T06:48:09","date_gmt":"2021-07-27T10:48:09","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/telus-international-announces-the-launch-of-intelligent-insights\/"},"modified":"2021-07-27T06:48:09","modified_gmt":"2021-07-27T10:48:09","slug":"telus-international-announces-the-launch-of-intelligent-insights","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/telus-international-announces-the-launch-of-intelligent-insights\/","title":{"rendered":"TELUS International Announces the Launch of Intelligent Insights"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>TELUS International Announces the Launch of Intelligent Insights<\/b><\/p>\n<p class=\"bwalignc\"><i>The tool-agnostic platform monitors automation and bots in a single solution to track effectiveness, cost savings and opportunities for improvement<\/i><\/p>\n<p class=\"bwalignc\"><i>Intelligent Insights delivers cost-saving opportunities based on the optimization it offers through license utilization<\/i><\/p>\n<p class=\"bwalignc\"><i>IDC: By 2024, over 75% of organizations will implement automation to drive a higher level of process optimization and to free up operational cash<\/i><\/p>\n<p>VANCOUVER, British Columbia&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.telusinternational.com%2F&amp;esheet=52466306&amp;newsitemid=20210727005387&amp;lan=en-US&amp;anchor=TELUS+International&amp;index=1&amp;md5=bc7225f42d1e0f6b3c29ca9bb5d75f4e\">TELUS International<\/a> (NYSE and TSX: TIXT), a leading digital customer experience (DCX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands, today announced the launch of <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.telusinternational.com%2Farticles%2Fresources%2Fintelligent-insights-brochure&amp;esheet=52466306&amp;newsitemid=20210727005387&amp;lan=en-US&amp;anchor=Intelligent+Insights&amp;index=2&amp;md5=c82f02e53c7e172323bfaffa80a4fee1\">Intelligent Insights<\/a>, a tool-agnostic platform to monitor and manage robotic process automation (RPA) solutions and bots. With Intelligent Insights, companies can track their digital operations on a single platform to monitor effectiveness, cost savings and opportunities for innovation.\n<\/p>\n<p>\n\u201cOver the past year and a half, we have seen businesses significantly increase their spending on automated solutions to stay connected with their customers, ensure business continuity and realize efficiencies as a way to address challenges brought about by the pandemic,\u201d said Jim Radzicki, chief technology officer at TELUS International. \u201cThis acceleration has resulted in a \u2018bot proliferation\u2019 and a rising dependence on these digital coworkers. Most organizations take advantage of multiple automated solutions to optimize performance and, although each solution offers its own unique benefits, using multiple providers can make it challenging to gain full oversight over siloed automation programs.\u201d\n<\/p>\n<p>\nIntelligent Insights supports all major automation platforms, including intelligent TELUS International Assistant, Blue Prism, UiPath, Automation Anywhere and more. Intelligent Insights, which facilitates a single, centralized Center of Excellence (CoE), delivers cost savings opportunities based on the optimization it offers through license utilization across automation and bot management platforms. During its initial pilot phase, Intelligent Insights helped a leading telecom company save $24 million and 800,000 hours, with 12+ million digital coworker transactions.\n<\/p>\n<p>\n\u201cThe pandemic made automation a top priority and continues to be a key part of ongoing recovery as organizations must simultaneously streamline operations, reduce costs, transform and elevate their employee and customer experiences, and create the capacity for teams to ideate, innovate and do higher-value work,\u201d said Maureen Fleming, program vice president, Intelligent Process Automation Market Research and Advisory Service at IDC. \u201cThis could mean having to operate and manage a fast-growing number of bots that are often developed on different software platforms. Companies that can find a way to get a single, holistic view of their automation initiatives to analyze and optimize them individually and as a collective, will be better positioned to extract exponential value from their investments.\u201d\n<\/p>\n<p>\nIDC forecasts that the intelligent process automation market will grow to $28.5 billion in 2023. The market research firm also predicts that by 2024, over 75% of organizations will implement some level of automation across multiple processes to drive higher levels of process optimization and to free up operational cash.\n<\/p>\n<p>\n\u201cOur goal is to support every single one of our clients through their digital journey and empower them with the necessary tools, including Intelligent Insights as their bot and automation management platform,\u201d added Radzicki. \u201cWith Intelligent Insights, we can offer them the power to fully leverage the potential of their digital coworkers and see that their investments in automation are paying off.\u201c\n<\/p>\n<p>\nTELUS International is an industry leader in building bot and automation solutions for clients across a variety of industries. Recently, TELUS International was recognized with the Best Informational Bot Solution award from the <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Faibreakthroughawards.com%2F2021-winners%2F&amp;esheet=52466306&amp;newsitemid=20210727005387&amp;lan=en-US&amp;anchor=AI+Breakthrough+Awards&amp;index=3&amp;md5=ab7a34dc12f9f77fc1c80d5d748b40ad\">AI Breakthrough Awards<\/a> for its Agent Assist Chatbot. The AI Breakthrough awards recognize the best companies, technologies, products and services in the field of artificial intelligence.\n<\/p>\n<p><b>About TELUS International<\/b><\/p>\n<p>\nTELUS International (NYSE &amp; TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company\u2019s services support the full lifecycle of its clients\u2019 digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International\u2019s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, intelligent automation, end-to-end AI data solutions that include computer vision capabilities, and omnichannel CX solutions that include content moderation, trust and safety solutions and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. Learn more at: <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.telusinternational.com&amp;esheet=52466306&amp;newsitemid=20210727005387&amp;lan=en-US&amp;anchor=www.telusinternational.com&amp;index=4&amp;md5=2fb658b5befea81df6bcf583ac290ec7\">www.telusinternational.com<\/a>.\n<\/p>\n<p><b>Disclaimer<\/b><\/p>\n<p>\nAll forward-looking statements contained in this press release are based on TELUS International management\u2019s present expectations of future events and are subject to a number of factors and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. TELUS International undertakes no obligation to publicly update or revise any of these forward-looking statements.\n<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20210727005387r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20210727005387\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20210727005387\/en\/<\/a><\/span><\/p>\n<p><b>TELUS International Media Relations:<br \/>\n<br \/><\/b>Ali Wilson<br \/>\n<br \/>(604) 328-7093<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:ali.wilson@telusinternational.com\">ali.wilson@telusinternational.com<\/a><\/p>\n<p><b>TELUS International Investor Relations<br \/>\n<\/b><br \/>Jason Mayr<br \/>\n<br \/>(604) 695-3455<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:ir@telusinternational.com\">ir@telusinternational.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> North America Canada<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Marketing Data Management Communications Technology Software Other Communications<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20210727005387\/en\/836560\/3\/TELUS_2020_Int_EN_Vert_Digital_RGB.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>TELUS International Announces the Launch of Intelligent Insights The tool-agnostic platform monitors automation and bots in a single solution to track effectiveness, cost savings and opportunities for improvement Intelligent Insights delivers cost-saving opportunities based on the optimization it offers through license utilization IDC: By 2024, over 75% of organizations will implement automation to drive a higher level of process optimization and to free up operational cash VANCOUVER, British Columbia&#8211;(BUSINESS WIRE)&#8211;TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (DCX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands, today announced the launch of Intelligent Insights, a tool-agnostic platform to monitor and manage robotic process automation (RPA) solutions and bots. With Intelligent Insights, companies can &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/telus-international-announces-the-launch-of-intelligent-insights\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;TELUS International Announces the Launch of Intelligent Insights&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-517916","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>TELUS International Announces the Launch of Intelligent Insights - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/telus-international-announces-the-launch-of-intelligent-insights\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TELUS International Announces the Launch of Intelligent Insights - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"TELUS International Announces the Launch of Intelligent Insights The tool-agnostic platform monitors automation and bots in a single solution to track effectiveness, cost savings and opportunities for improvement Intelligent Insights delivers cost-saving opportunities based on the optimization it offers through license utilization IDC: By 2024, over 75% of organizations will implement automation to drive a higher level of process optimization and to free up operational cash VANCOUVER, British Columbia&#8211;(BUSINESS WIRE)&#8211;TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (DCX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands, today announced the launch of Intelligent Insights, a tool-agnostic platform to monitor and manage robotic process automation (RPA) solutions and bots. 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