{"id":517276,"date":"2021-07-26T06:48:18","date_gmt":"2021-07-26T10:48:18","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/telus-international-named-a-leader-on-the-2021-everest-group-customer-experience-management-cxm-services-peak-matrix-for-a-third-consecutive-year\/"},"modified":"2021-07-26T06:48:18","modified_gmt":"2021-07-26T10:48:18","slug":"telus-international-named-a-leader-on-the-2021-everest-group-customer-experience-management-cxm-services-peak-matrix-for-a-third-consecutive-year","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/telus-international-named-a-leader-on-the-2021-everest-group-customer-experience-management-cxm-services-peak-matrix-for-a-third-consecutive-year\/","title":{"rendered":"TELUS International Named a Leader on the 2021 Everest Group Customer Experience Management (CXM) Services PEAK Matrix\u00ae for a Third Consecutive Year"},"content":{"rendered":"

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TELUS International Named a Leader on the 2021 Everest Group Customer Experience Management (CXM) Services PEAK Matrix\u00ae for a Third Consecutive Year<\/b><\/p>\n

Robust revenue growth of 55% (FY2019 to FY2020) propels TELUS International to a top 10 position on the 2021 Everest Group BPS Top 50 List<\/i><\/p>\n

VANCOUVER, British Columbia–(BUSINESS WIRE<\/a>)–TELUS International<\/a> (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands, today announced it has been named a \u2018Leader\u2019 by global research firm Everest Group<\/a> in its 2021 Customer Experience Management (CXM) \u2013 Service Provider Landscape with Services PEAK Matrix\u00ae Assessment<\/a>. This is the third consecutive year TELUS International has achieved Leader status.\n<\/p>\n

This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20210726005236\/en\/<\/a><\/p>\n

\"Everest<\/p>\n

Everest Group Customer Experience Management (CXM) \u2013 Service Provider Landscape with Services PEAK Matrix\u00ae Assessment 2021 (Graphic: Business Wire)<\/p>\n<\/div>\n

\nEverest Group selected 39 providers to evaluate and compare for this year\u2019s PEAK Matrix assessment based upon market success, vision and strategy, service focus and capabilities, digital and technological solutions, domain investments, and client feedback.\n<\/p>\n

\n\u201cIt is a tremendous honor to once again be named a Leader on Everest Group\u2019s CXM Services PEAK Matrix, especially as this is our team\u2019s third consecutive year receiving its highest designation in an increasingly competitive market in which providers must constantly be innovating in order to design, build and deliver highly sought-after, disruptive digital CX solutions,\u201d said Jeff Puritt, President and CEO, TELUS International. \u201cOur TELUS International team members continue to embody our caring culture, showing up for one another, our clients and the communities where we operate around the world, and showcasing their ingenuity, passion and dedicated efforts that have helped us make significant advancements in our company\u2019s growth and evolution. The ongoing recognition that TELUS International has received from Everest Group over the years would not be possible without our team members\u2019 ongoing commitment.\u201d\n<\/p>\n

\n\u201cDuring an unprecedented period of great disruption, TELUS International continues on its remarkable growth trajectory fueled by deep technology expertise and digital capabilities,\u201d said Shirley Hung, Vice President, Everest Group. \u201cIt follows a digital-first strategy and provides an end-to-end ecosystem of proprietary solutions, including big data and 360 degree customer analytics, CCaaS, and CX process and transformation consulting. TELUS International supports a high percentage of interactions through digital channels, meeting multi- and omnichannel requirements from clients across buyer sizes, especially in high-growth verticals such as fast-growing technology companies, all of which validates its ongoing success in driving digital transformation for clients.\u201d\n<\/p>\n

Showcasing continued growth, TELUS International places in the top 10 on the Everest Group Top 50 BPS list<\/i><\/b><\/p>\n

\nTELUS International climbed 18 positions from its 2020 ranking to claim the number nine spot on Everest Group\u2019s 2021 BPS Top 50 list<\/a> – the firm\u2019s global list of the 50 largest third-party providers, based on revenue and year-on-year growth. In its third year of being included on the list, TELUS International was the top riser, and also claimed the number one position with respect to revenue growth percentage year-over-year, increasing by 55% during the FY2019 to FY2020 timeframe.\n<\/p>\n

\n\u201cOur significant and sustained momentum in the market has enabled us to continue strategically growing our company in order to meet, and anticipate the ever-evolving needs of our clients,\u201d continued Puritt. \u201cThis includes expanding our industry-leading social media CX services, leveraging our iLabs where we co-innovate with clients to pioneer future-focused AI, automation and natural language processing solutions among many others, and recently launching our AI Data Solutions division to provide our clients with high-quality training datasets at scale for market-ready AI applications and computer vision AI models.\u201d\n<\/p>\n

\nThe Everest Group PEAK Matrix\u00ae is a proprietary framework for assessing the relative market success and overall capability of service providers based on Performance, Experiences, Ability and Knowledge. Each service provider is comparatively assessed on two dimensions: market success and delivery capabilities. Market success is measured by revenue, number of clients and year-over-year growth. Delivery capability is measured by scale of operations, scope, technology and innovation, delivery footprint and buyer satisfaction. The resulting matrix categorizes service providers as Leaders, Major Contenders, and Aspirants. Companies that demonstrate strong upward movement in successive reports are recognized as Star Performers.\n<\/p>\n

\nTo learn more about TELUS International and its leading digital CX solutions and AI Data Solutions division, please visit: www.telusinternational.com<\/a>.\n<\/p>\n

About TELUS International<\/b><\/p>\n

\nTELUS International (NYSE and TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company\u2019s services support the full lifecycle of its clients\u2019 digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International\u2019s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. Learn more at: telusinternational.com<\/a>.\n<\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20210726005236\/en\/<\/a><\/span><\/p>\n

Media Relations
\n<\/b>
Ali Wilson
\n
(604) 328-7093
\n
ali.wilson@telusinternational.com<\/a><\/p>\n

Investor Relations
\n<\/b>
Jason Mayr
\n
(604) 695-3455
\n
ir@telusinternational.com<\/a><\/p>\n

KEYWORDS:<\/b> North America Canada<\/p>\n

INDUSTRY KEYWORDS:<\/b> Marketing Advertising Communications Technology Software<\/p>\n

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Everest Group Customer Experience Management (CXM) \u2013 Service Provider Landscape with Services PEAK Matrix\u00ae Assessment 2021 (Graphic: Business Wire)<\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

TELUS International Named a Leader on the 2021 Everest Group Customer Experience Management (CXM) Services PEAK Matrix\u00ae for a Third Consecutive Year Robust revenue growth of 55% (FY2019 to FY2020) propels TELUS International to a top 10 position on the 2021 Everest Group BPS Top 50 List VANCOUVER, British Columbia–(BUSINESS WIRE)–TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands, today announced it has been named a \u2018Leader\u2019 by global research firm Everest Group in its 2021 Customer Experience Management (CXM) \u2013 Service Provider Landscape with Services PEAK Matrix\u00ae Assessment. This is the third consecutive year TELUS International has achieved Leader status. This press release … <\/p>\n

Continue reading “TELUS International Named a Leader on the 2021 Everest Group Customer Experience Management (CXM) Services PEAK Matrix\u00ae for a Third Consecutive Year”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-517276","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nTELUS International Named a Leader on the 2021 Everest Group Customer Experience Management (CXM) Services PEAK Matrix\u00ae for a Third Consecutive Year - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/telus-international-named-a-leader-on-the-2021-everest-group-customer-experience-management-cxm-services-peak-matrix-for-a-third-consecutive-year\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TELUS International Named a Leader on the 2021 Everest Group Customer Experience Management (CXM) Services PEAK Matrix\u00ae for a Third Consecutive Year - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"TELUS International Named a Leader on the 2021 Everest Group Customer Experience Management (CXM) Services PEAK Matrix\u00ae for a Third Consecutive Year Robust revenue growth of 55% (FY2019 to FY2020) propels TELUS International to a top 10 position on the 2021 Everest Group BPS Top 50 List VANCOUVER, British Columbia–(BUSINESS WIRE)–TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands, today announced it has been named a \u2018Leader\u2019 by global research firm Everest Group in its 2021 Customer Experience Management (CXM) \u2013 Service Provider Landscape with Services PEAK Matrix\u00ae Assessment. 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