{"id":514457,"date":"2021-07-19T08:33:30","date_gmt":"2021-07-19T12:33:30","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/exl-digital-transformation-recognized-with-2021-isg-digital-case-study-award\/"},"modified":"2021-07-19T08:33:30","modified_gmt":"2021-07-19T12:33:30","slug":"exl-digital-transformation-recognized-with-2021-isg-digital-case-study-award","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/exl-digital-transformation-recognized-with-2021-isg-digital-case-study-award\/","title":{"rendered":"EXL Digital Transformation Recognized with 2021 ISG Digital Case Study Award\u2122"},"content":{"rendered":"
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NEW YORK, July 19, 2021 (GLOBE NEWSWIRE) — EXL [NASDAQ: EXLS], a leading operations management and analytics company today announced it has been recognized by Information Services Group (ISG), a leading global technology research and advisory firm, with the 2021 ISG Digital Case Study Award\u2122, which is presented to select IT and business services providers for best-in-class digital transformation work with their enterprise customers.<\/p>\n

ISG selected case studies from 39 providers for this year\u2019s Awards from nearly 250 submissions. A majority of digital transformation initiatives submitted for consideration were focused on improvements in customer and user experience, with the related goal of driving top-line revenue growth.<\/p>\n

EXL was recognized for a major digital transformation project with a large, U.K.-based energy and home services provider. The project involved the development of a Management Information Assistant (MIA) platform, a search-based business intelligence solution that deploys artificial intelligence to analyze and manage a large section of back- and front-office services. MIA is part of EXL\u2019s connected customer journey framework: CONNECX.<\/p>\n

The client used the MIA to optimize their connected customer journey by generating actionable insights about their business processes and identifying areas for improvement. As a result, EXL helped the client improve customer experience, workforce productivity, and recover revenues lost to billing errors.<\/p>\n

Said Ankor Rai, Chief Digital Officer, EXL, \u201cThe ability to move from data to insights, and insights to outcomes, is essential for success in today\u2019s business environment. We\u2019re proud of the way MIA and the other solutions in our suite of AI, machine learning, and analytics-powered offerings help businesses achieve their most pressing goals.\u201d<\/p>\n

\u201cAt such a vital time for businesses around the globe, harnessing the full potential of a firm\u2019s data to improve customer experience and achieve optimal business outcome has never been more important,\u201d said Rahul Arora, EXL Emerging Business Head UK & Europe. \u201cWe are proud to be recognized for our work developing this solution, and — by continuing to make significant investments in AI-led platforms, advanced analytics and digital pinpoint solutions \u2013 we look forward to helping more clients achieve this kind of success and move head-on into an exciting future.\u201d<\/p>\n

The ISG Digital Case Study Awards evaluate the objectives, solutions and outcomes achieved through digital transformation projects. Technology and service providers worldwide submit case studies, which are independently validated by the enterprise client and reviewed by an expert ISG digital research review committee. Selections are based on a multi-dimensional assessment of the tangible impact of digital transformation on the client\u2019s business and the uniqueness of the provider\u2019s solution.<\/p>\n

\u201cThe events of the past year have accelerated the adoption of digital technologies and business models,\u201d said Paul Reynolds, ISG partner and chief research officer. \u201cEnhancing customer and user experience was the most prevalent objective across the enterprise-provider projects we examined, and the transformational role providers are playing was evidenced by the many innovative and impactful solutions they delivered.\u201d<\/p>\n

The ISG Digital Case Study Awards program and related research help guide ISG\u2019s digital advisory work with enterprise clients. For more information about the ISG Digital Case Study Awards\u2122 Research program, visit the program website<\/a> or contact ISG<\/a>.<\/p>\n

To view EXL\u2019s digital case study, visit here<\/a>.<\/p>\n

\n About ISG<\/strong>
\n
ISG (Information Services Group) (Nasdaq: III<\/a>) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world\u2019s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries\u2014a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry\u2019s most comprehensive marketplace data. For more information, visit www.isg-one.com<\/a>.<\/p>\n

\n About EXL<\/strong>
\n
EXL (NASDAQ: EXLS) is a leading operations management and analytics company that helps our clients build and grow sustainable businesses. By orchestrating our domain expertise, data, analytics and digital technology, we look deeper to design and manage agile, customer-centric operating models to improve global operations, drive profitability, enhance customer satisfaction, increase data-driven insights, and manage risk and compliance. Headquartered in\u00a0New York, EXL has approximately 31,600 professionals in locations throughout\u00a0the United States, the\u00a0United Kingdom,\u00a0Europe,\u00a0India,\u00a0the Philippines, Colombia, Canada,\u00a0Australia\u00a0and\u00a0South Africa. EXL serves customers in multiple industries including insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics, media and retail, among others. For more information, visit\u00a0www.exlservice.com<\/a>.<\/p>\n


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Media Contact:\r\nMichael Sherrill\r\nVice President Marketing\r\n646-419-0778\r\nmichael.sherrill@exlservice.com\r\n\r\nInvestor contact:\r\nSteven N. Barlow\r\nVice President Investor Relations\r\n212-624-5913\r\nsteven.barlow@exlservice.com<\/pre>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"
NEW YORK, July 19, 2021 (GLOBE NEWSWIRE) — EXL [NASDAQ: EXLS], a leading operations management and analytics company today announced it has been recognized by Information Services Group (ISG), a leading global technology research and advisory firm, with the 2021 ISG Digital Case Study Award\u2122, which is presented to select IT and business services providers for best-in-class digital transformation work with their enterprise customers. ISG selected case studies from 39 providers for this year\u2019s Awards from nearly 250 submissions. A majority of digital transformation initiatives submitted for consideration were focused on improvements in customer and user experience, with the related goal of driving top-line revenue growth. EXL was recognized for a major digital transformation project with a large, U.K.-based energy … <\/p>\n
Continue reading “EXL Digital Transformation Recognized with 2021 ISG Digital Case Study Award\u2122”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-514457","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nEXL Digital Transformation Recognized with 2021 ISG Digital Case Study Award\u2122 - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/exl-digital-transformation-recognized-with-2021-isg-digital-case-study-award\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"EXL Digital Transformation Recognized with 2021 ISG Digital Case Study Award\u2122 - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"NEW YORK, July 19, 2021 (GLOBE NEWSWIRE) — EXL [NASDAQ: EXLS], a leading operations management and analytics company today announced it has been recognized by Information Services Group (ISG), a leading global technology research and advisory firm, with the 2021 ISG Digital Case Study Award\u2122, which is presented to select IT and business services providers for best-in-class digital transformation work with their enterprise customers. ISG selected case studies from 39 providers for this year\u2019s Awards from nearly 250 submissions. A majority of digital transformation initiatives submitted for consideration were focused on improvements in customer and user experience, with the related goal of driving top-line revenue growth. 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