{"id":513660,"date":"2021-07-15T11:03:08","date_gmt":"2021-07-15T15:03:08","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/avaya-positioned-by-aragon-research-as-a-leader-in-intelligent-contact-center-solutions-powering-next-generation-customer-experiences-through-advanced-ai\/"},"modified":"2021-07-15T11:03:08","modified_gmt":"2021-07-15T15:03:08","slug":"avaya-positioned-by-aragon-research-as-a-leader-in-intelligent-contact-center-solutions-powering-next-generation-customer-experiences-through-advanced-ai","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/avaya-positioned-by-aragon-research-as-a-leader-in-intelligent-contact-center-solutions-powering-next-generation-customer-experiences-through-advanced-ai\/","title":{"rendered":"Avaya Positioned By Aragon Research as a Leader In Intelligent Contact Center Solutions, Powering Next-Generation Customer Experiences Through Advanced AI"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistdisc { list-style-type: disc }\n.bwuline { text-decoration: underline }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>Avaya Positioned By Aragon Research as a Leader In Intelligent Contact Center Solutions, Powering Next-Generation Customer Experiences Through Advanced AI<\/b><\/p>\n<p class=\"bwalignc\"><i>Avaya OneCloud\u2122 CCaaS earns Leader position in Aragon Research Globe\u2122 for Intelligent Contact Center for 3<sup>rd<\/sup> Consecutive Year<\/i><\/p>\n<p>RALEIGH-DURHAM, N.C.&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.avaya.com%2Fen%2F%3Futm_campaign%3Dpr-rel-us&amp;esheet=52460283&amp;newsitemid=20210715005146&amp;lan=en-US&amp;anchor=Avaya&amp;index=1&amp;md5=484adf54d63d0fc5cb4b5039c66c7dac\">Avaya<\/a> (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has been named a Leader in The Aragon Research Globe for Intelligent Contact Centers (ICC) 2021.\n<\/p>\n<p>\nAccording to the report<sup>1<\/sup>, authored by Aragon Research CEO and Lead Analyst Jim Lundy, Avaya \u201chas continued to execute in both Contact Center and Unified Communications and Collaboration offerings. Avaya has one of the largest contact center installed bases, offering private, public, and hybrid cloud.\u201d The report goes on to note Avaya\u2019s portfolio, which includes Avaya OneCloud CCaaS, an AI-powered, multi-cloud, experience platform \u201cenables organizations to create and deliver in-the-moment experiences\u201d and is designed to \u201cmeet sophisticated customer needs, whilst offering organizations the speed and agility to innovate and change on demand.\u201d\n<\/p>\n<p>\nImproving the quality of experiences throughout the customer journey has become among the most important differentiators and a competitive advantage for many businesses. Aragon Research predicts that by 2022, AI-based contact centers will be able to identify the most important issue a customer is facing 50 percent faster than traditional approaches.<sup>1<\/sup><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.avaya.com%2Fen%2Fproducts%2Fccaas%2Fmeet-public%2F%3Futm_campaign%3Dpr-rel-us&amp;esheet=52460283&amp;newsitemid=20210715005146&amp;lan=en-US&amp;anchor=Avaya+OneCloud%26%238482%3B+CCaaS&amp;index=2&amp;md5=a4884a96e8693db0bad861a7981bae21\">Avaya OneCloud\u2122 CCaaS<\/a> empowers organizations to create customer experience centers that deliver exceptional experiences by easily expanding digital capabilities and effectively leveraging the power of cloud, AI, and IOT. Avaya OneCloud CCaaS enables organizations to:\n<\/p>\n<ul class=\"bwlistdisc\">\n<li>\nConnect all touchpoints across the customer journey&#8211;including voice, video, chat, messaging, and social\u2013while leveraging A.I., insights, knowledge, and resources from across the organization\n<\/li>\n<li>\nSupport customers with engagement options that are more precisely aligned to their buying journey and customer service ambitions\n<\/li>\n<li>\nStreamline and optimize processes for both customers and employees\n<\/li>\n<li>\nLeverage real-time insights and knowledge to anticipate customer needs, guide next-best actions and inform better decision making to provide more memorable experiences\n<\/li>\n<li>\nOffer experience building know-how \u2013 both in the form of Avaya services and thousands of partners, enabling organisations to achieve their ambitions without having to invest in the resources necessary to build it\n<\/li>\n<\/ul>\n<p>\n\u201cThe Intelligent Contact Center is real, and enterprises will need to make decisions about staying with or migrating away from their existing CC provider,\u201d said Jim Lundy, CEO and Lead Analyst, Aragon Research. \u201cThe reason is simple\u2014it is about innovation and providing better customer experiences. Avaya applies innovation to the customer journey and is positioned well to meet enterprise needs for an ICC provider.&#8221;\n<\/p>\n<p>\n\u201cBusinesses today face unique challenges when it comes to creating effortless customer experiences,\u201d said Anthony Bartolo, Executive Vice President and Chief Product Officer, Avaya. \u201cCustomers want to be able to interact with companies in their own way, on their own time and across multiple platforms. They want the freedom to call one minute, and text or chat the next without any change in the level of service they receive. Avaya OneCloud CCaaS enables users to build a winning brand by providing effortless interactions and a consistently exceptional experiences for their customers in any deployment model from anywhere.\u201d\n<\/p>\n<p>\nThe Aragon Research Globe is a market evaluation tool that graphically depicts Aragon Research\u2019s evaluation of a specific market and its component vendors. Aragon Research examined 15 major providers in a market that focuses on all forms of collaboration and communication based on its three dimensions that enable comparative evaluation of the participants in a given market. \u201cLeaders\u201d are noted as having comprehensive strategies that align with industry direction and market demand and perform effectively against those strategies.\n<\/p>\n<p><b>Additional Resources<\/b><\/p>\n<ul class=\"bwlistdisc\">\n<li>\nBrowse our e-book, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.avaya.com%2Fen%2Fdocuments%2Fbr-your-contact-center-cc15647en.pdf&amp;esheet=52460283&amp;newsitemid=20210715005146&amp;lan=en-US&amp;anchor=A+Day+In+The+Life+of+Your+Contact+Center&amp;index=3&amp;md5=11dfb2b9f8f0467ef75412d0fe4f7b39\">A Day In The Life of Your Contact Center<\/a>.\n<\/li>\n<li>\nLearn why <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fccaas.avaya.com%2Fcp-en-ccaas-global-metrigy-reg%3FCTA%3D21CCAAS-GL-METRIGY%26TAC%3D21CCAAS-GL-METRIGY&amp;esheet=52460283&amp;newsitemid=20210715005146&amp;lan=en-US&amp;anchor=now+is+the+time+to+integrate+your+UCaaS+and+CCaaS+platforms&amp;index=4&amp;md5=be94037e38147936e83a7844e71e4e41\">now is the time to integrate your UCaaS and CCaaS platforms<\/a> to generate a competitive advantage and business success.\n<\/li>\n<li>\nRead out latest blog, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.avaya.com%2Fblogs%2Farchives%2F2021%2F06%2Favaya_onecloud_solutions_for_healthcare%2F&amp;esheet=52460283&amp;newsitemid=20210715005146&amp;lan=en-US&amp;anchor=Accelerating+Digital+Transformation+in+Healthcare+Using+Flexible+Cloud+Solutions&amp;index=5&amp;md5=4f2bff6b426b805a8fc9012e31735f15\">Accelerating Digital Transformation in Healthcare Using Flexible Cloud Solutions<\/a>.\n<\/li>\n<\/ul>\n<p><sup>1<\/sup>Aragon Research. \u201cThe Aragon Research Globe\u2122 for Intelligent Contact Centers, 2021\u201d by Jim Lundy, July 2021.\n<\/p>\n<p><b>Aragon Research Globe Disclaimer<\/b><\/p>\n<p>\nAragon Research does not endorse vendors, or their products or services that are referenced in its research publications and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them &#8220;AS IS,&#8221; without warranty of any kind.\n<\/p>\n<p><b>About Avaya<\/b><\/p>\n<p>\nBusinesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what&#8217;s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.avaya.com&amp;esheet=52460283&amp;newsitemid=20210715005146&amp;lan=en-US&amp;anchor=http%3A%2F%2Fwww.avaya.com&amp;index=6&amp;md5=7e3df778a5c245ef86651bbbc77738da\">http:\/\/www.avaya.com<\/a><\/p>\n<p><b><i>Cautionary Note Regarding Forward-Looking Statements<\/i><\/b><\/p>\n<p><i>This document contains certain \u201cforward-looking statements.\u201d All statements other than statements of historical fact are \u201cforward-looking\u201d statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward-looking terminology such as &#8220;anticipate,&#8221; &#8220;believe,&#8221; &#8220;continue,&#8221; &#8220;could,&#8221; &#8220;estimate,&#8221; &#8220;expect,&#8221; &#8220;intend,&#8221; &#8220;may,&#8221; &#8220;might,&#8221; \u201cour vision,\u201d &#8220;plan,&#8221; &#8220;potential,&#8221; &#8220;preliminary,&#8221; &#8220;predict,&#8221; &#8220;should,&#8221; &#8220;will,&#8221; or \u201cwould\u201d or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company\u2019s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the \u201cSEC\u201d) available at <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.sec.gov&amp;esheet=52460283&amp;newsitemid=20210715005146&amp;lan=en-US&amp;anchor=www.sec.gov&amp;index=7&amp;md5=be9cbfa9c23714c3a42427cfedd7ead1\">www.sec.gov<\/a>, and may cause the Company\u2019s actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company\u2019s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.<\/i><\/p>\n<p>\nAll trademarks identified by \u00ae, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.\n<\/p>\n<p>\nSource: Avaya Newsroom\n<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20210715005146r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20210715005146\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20210715005146\/en\/<\/a><\/span><\/p>\n<p><b>For Media Inquiries:<br \/>\n<\/b><br \/>Alex Alias<br \/>\n<br \/><span class=\"bwuline\"><i><a rel=\"nofollow\" href=\"mailto:alalias@avaya.com\">alalias@avaya.com<\/a><\/i><\/span><\/p>\n<p><b>KEYWORDS:<\/b> United States North America North Carolina<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Data Management Security Technology Software Networks Internet<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20210715005146\/en\/814330\/3\/Avaya_Logo-01.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Avaya Positioned By Aragon Research as a Leader In Intelligent Contact Center Solutions, Powering Next-Generation Customer Experiences Through Advanced AI Avaya OneCloud\u2122 CCaaS earns Leader position in Aragon Research Globe\u2122 for Intelligent Contact Center for 3rd Consecutive Year RALEIGH-DURHAM, N.C.&#8211;(BUSINESS WIRE)&#8211;Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has been named a Leader in The Aragon Research Globe for Intelligent Contact Centers (ICC) 2021. According to the report1, authored by Aragon Research CEO and Lead Analyst Jim Lundy, Avaya \u201chas continued to execute in both Contact Center and Unified Communications and Collaboration offerings. Avaya has one of the largest contact center installed bases, offering private, public, and hybrid cloud.\u201d The report &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/avaya-positioned-by-aragon-research-as-a-leader-in-intelligent-contact-center-solutions-powering-next-generation-customer-experiences-through-advanced-ai\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Avaya Positioned By Aragon Research as a Leader In Intelligent Contact Center Solutions, Powering Next-Generation Customer Experiences Through Advanced AI&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-513660","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Avaya Positioned By Aragon Research as a Leader In Intelligent Contact Center Solutions, Powering Next-Generation Customer Experiences Through Advanced AI - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/avaya-positioned-by-aragon-research-as-a-leader-in-intelligent-contact-center-solutions-powering-next-generation-customer-experiences-through-advanced-ai\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Avaya Positioned By Aragon Research as a Leader In Intelligent Contact Center Solutions, Powering Next-Generation Customer Experiences Through Advanced AI - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Avaya Positioned By Aragon Research as a Leader In Intelligent Contact Center Solutions, Powering Next-Generation Customer Experiences Through Advanced AI Avaya OneCloud\u2122 CCaaS earns Leader position in Aragon Research Globe\u2122 for Intelligent Contact Center for 3rd Consecutive Year RALEIGH-DURHAM, N.C.&#8211;(BUSINESS WIRE)&#8211;Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has been named a Leader in The Aragon Research Globe for Intelligent Contact Centers (ICC) 2021. According to the report1, authored by Aragon Research CEO and Lead Analyst Jim Lundy, Avaya \u201chas continued to execute in both Contact Center and Unified Communications and Collaboration offerings. Avaya has one of the largest contact center installed bases, offering private, public, and hybrid cloud.\u201d The report &hellip; Continue reading &quot;Avaya Positioned By Aragon Research as a Leader In Intelligent Contact Center Solutions, Powering Next-Generation Customer Experiences Through Advanced AI&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/avaya-positioned-by-aragon-research-as-a-leader-in-intelligent-contact-center-solutions-powering-next-generation-customer-experiences-through-advanced-ai\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2021-07-15T15:03:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20210715005146r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/avaya-positioned-by-aragon-research-as-a-leader-in-intelligent-contact-center-solutions-powering-next-generation-customer-experiences-through-advanced-ai\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/avaya-positioned-by-aragon-research-as-a-leader-in-intelligent-contact-center-solutions-powering-next-generation-customer-experiences-through-advanced-ai\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"Avaya Positioned By Aragon Research as a Leader In Intelligent Contact Center Solutions, Powering Next-Generation Customer Experiences Through Advanced AI\",\"datePublished\":\"2021-07-15T15:03:08+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/avaya-positioned-by-aragon-research-as-a-leader-in-intelligent-contact-center-solutions-powering-next-generation-customer-experiences-through-advanced-ai\\\/\"},\"wordCount\":1191,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/avaya-positioned-by-aragon-research-as-a-leader-in-intelligent-contact-center-solutions-powering-next-generation-customer-experiences-through-advanced-ai\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&amp;sty=20210715005146r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/avaya-positioned-by-aragon-research-as-a-leader-in-intelligent-contact-center-solutions-powering-next-generation-customer-experiences-through-advanced-ai\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/avaya-positioned-by-aragon-research-as-a-leader-in-intelligent-contact-center-solutions-powering-next-generation-customer-experiences-through-advanced-ai\\\/\",\"name\":\"Avaya Positioned By Aragon Research as a Leader In Intelligent Contact Center Solutions, Powering Next-Generation Customer Experiences Through Advanced AI - 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