{"id":512947,"date":"2021-07-14T09:03:34","date_gmt":"2021-07-14T13:03:34","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/five9-extends-its-practical-ai-solutions-for-low-code-development-voice-biometrics-real-time-analytics-and-agent-coaching\/"},"modified":"2021-07-14T09:03:34","modified_gmt":"2021-07-14T13:03:34","slug":"five9-extends-its-practical-ai-solutions-for-low-code-development-voice-biometrics-real-time-analytics-and-agent-coaching","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/five9-extends-its-practical-ai-solutions-for-low-code-development-voice-biometrics-real-time-analytics-and-agent-coaching\/","title":{"rendered":"Five9 Extends its Practical AI Solutions for Low-Code Development, Voice Biometrics, Real-Time Analytics and Agent Coaching"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistdisc { list-style-type: disc }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>Five9 Extends its Practical AI Solutions for Low-Code Development, Voice Biometrics, Real-Time Analytics and Agent Coaching <\/b><\/p>\n<p class=\"bwalignc\"><i>New features streamline the development of Intelligent Virtual Agents and help organizations easily deploy solutions to augment their contact centers with an AI-powered digital workforce.<\/i><\/p>\n<p>SAN RAMON, Calif.&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.five9.com%2F&amp;esheet=52459622&amp;newsitemid=20210714005273&amp;lan=en-US&amp;anchor=Five9%2C+Inc.&amp;index=1&amp;md5=3aed50edeea0b755c2b6fdfa41539fef\">Five9, Inc.<\/a> (NASDAQ: FIVN), an industry leading provider of the intelligent cloud contact center, today announced a number of platform enhancements that make it easier to deploy customer-and-agent-facing AI solutions in the contact center. The new capabilities simplify and speed up the development of Five9 Intelligent Virtual Agents (IVAs), include a suite of pre-built IVA applications for healthcare and health insurance providers, and extend the availability of partner solutions for voice biometrics, real-time speech analytics, and agent coaching.\n<\/p>\n<p>\nThese features are designed to help businesses easily deploy an AI-powered digital workforce that can provide a more secure, efficient and engaging customer experience alongside live contact center agents.\n<\/p>\n<p>\n\u201cReimagining the customer experience will require organizations to reimagine their workforces,\u201d said Callan Schebella, EVP, Product Management, Five9. \u201cOur new capabilities make it easier for organizations to build and manage AI solutions that will enable human and digital teams to deliver next-generation customer care.\u201d\n<\/p>\n<p><b>Low-Code \/ No-Code Gets a New Look <\/b><\/p>\n<p>\nTo ease the deployment of self-service channels, Five9 has rearchitected its no-code IVA development platform, Five9 Inference Studio. Studio allows business users to develop IVAs with minimal technical experience and provides access to a broad range of leading conversational AI technologies from Google, Amazon, IBM Watson, and more.\n<\/p>\n<p>\nThe enhanced Studio platform includes:\n<\/p>\n<ul class=\"bwlistdisc\">\n<li>\nA new user interface design that simplifies development and maximizes developer best practices\n<\/li>\n<li>\nThe ability to load IVA tasks more quickly and support larger applications\n<\/li>\n<li>\nA customized development process for messaging applications such as WhatsApp\n<\/li>\n<li>\nImproved monitoring, reporting and maintenance of IVA tasks and call flows\n<\/li>\n<\/ul>\n<p>\n\u201cIVAs will increasingly be a significant part of every organization\u2019s workforce,\u201d said Jim Lundy, Founder, CEO and Lead Analyst, Aragon Research. \u201cWith Studio, Five9 offers a comprehensive and intuitive service creation environment that non-technical personnel can use to define, build, train and maintain their IVA applications. This reduces the cost and complexity of launching IVA solutions and allows organizations to bring new innovations to market more quickly.\u201d\n<\/p>\n<p><b>IVA \u2018App Store\u2019 Goes Vertical <\/b><\/p>\n<p>\nStudio further streamlines IVA development by providing access to a Task Library, similar to an app store, of more than 40 pre-built IVA application templates. Organizations can use the templates as blueprints for their own customized IVA deployments. The healthcare and health insurance templates are the library&#8217;s first suite of verticalized tasks, and Five9 will continue adding applications for key industries such as retail and financial services.\n<\/p>\n<p>\nThe healthcare and health insurance task suite includes:\n<\/p>\n<ul class=\"bwlistdisc\">\n<li>\nHealthcare FAQ\n<\/li>\n<li>\nTest Results\n<\/li>\n<li>\nHealth Plan Enrollment\n<\/li>\n<li>\nPrescription Management\n<\/li>\n<li>\nAppointment Scheduling\n<\/li>\n<\/ul>\n<p><b>AI and Live Agents Working Together <\/b><\/p>\n<p>\nComplementing the Task Library additions is the availability of the first five Five9 partner solutions for contact center AI developed via Five9 VoiceStream. VoiceStream is a set of RESTful APIs that provide real-time audio streams, CTI events and metadata for agent-customer call interactions. It allows accredited Five9 ISV Partners who provide biometrics, real-time speech analytics and agent coaching applications to integrate their solutions with the Five9 Intelligent Cloud Contact Center.\n<\/p>\n<p>\nThe following partner applications powered by Five9 VoiceStream are now available to Five9 customers:\n<\/p>\n<ul class=\"bwlistdisc\">\n<li>\nCallMiner Alert for real-time agent guidance\n<\/li>\n<li>\nCogito Dialog for behavioral coaching\n<\/li>\n<li>\nValidSoft VoiceID for biometric authentication\n<\/li>\n<li>\nVoci Transcribe by Medallia for real-time voice transcription\n<\/li>\n<li>\nXSELL HiPer for real-time agent coaching\n<\/li>\n<\/ul>\n<p>\n\u201cThese VoiceStream-powered applications are the first of many, as an increasing number of ISV partners plan to develop and release AI solutions using the APIs,\u201d Schebella said. \u201cThe combination of IVAs, alongside access to analytics and data from live agent feeds, support the Five9 mission of providing practical AI and automation solutions that can power the multi-modal workforce of the future.\u201d<b \/><\/p>\n<p>\nClick <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.five9.com%2Fproducts%2Fcapabilities%2Fintelligent-virtual-agent&amp;esheet=52459622&amp;newsitemid=20210714005273&amp;lan=en-US&amp;anchor=here&amp;index=2&amp;md5=81ef1762f66cc508714dc0e7b81c6ffd\">here<\/a> for more information about solutions for scaling an AI-powered digital workforce in the contact center. Five9 will also host in-depth discussions on this topic during the 2021 CX Summit on September 1 and 2. Click <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Ffive9cxsummit.com%2F2021PR&amp;esheet=52459622&amp;newsitemid=20210714005273&amp;lan=en-US&amp;anchor=here&amp;index=3&amp;md5=f95147ebdbccfc90ede0eb1ce2d62417\">here<\/a> to register.\n<\/p>\n<p><b>About Five9<\/b><\/p>\n<p>\nFive9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers increase productivity, be agile, boost revenue, and create customer trust and loyalty.\n<\/p>\n<p>\nFor more information, visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.five9.com%2F&amp;esheet=52459622&amp;newsitemid=20210714005273&amp;lan=en-US&amp;anchor=www.five9.com&amp;index=4&amp;md5=78a2f83f5dd091153757e6067c9ed34d\">www.five9.com<\/a>.\n<\/p>\n<p>\nEngage with us <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.twitter.com%2Ffive9&amp;esheet=52459622&amp;newsitemid=20210714005273&amp;lan=en-US&amp;anchor=%40Five9%2C&amp;index=5&amp;md5=e6f644188011f3d08e3aa35d6890fa92\">@Five9,<\/a><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffive9&amp;esheet=52459622&amp;newsitemid=20210714005273&amp;lan=en-US&amp;anchor=LinkedIn%2C&amp;index=6&amp;md5=22ac374aaa2e3337d1d0adb5b19a86ff\">LinkedIn,<\/a><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.facebook.com%2FCallCenterSoftware&amp;esheet=52459622&amp;newsitemid=20210714005273&amp;lan=en-US&amp;anchor=Facebook&amp;index=7&amp;md5=3f8293c34860948e00e6b17dc5b28917\">Facebook<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.five9.com%2Fblog&amp;esheet=52459622&amp;newsitemid=20210714005273&amp;lan=en-US&amp;anchor=Blog&amp;index=8&amp;md5=1fdbae7d40baf9081d650c0fa90945b0\">Blog<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.five9.com%2Fthatsgenius&amp;esheet=52459622&amp;newsitemid=20210714005273&amp;lan=en-US&amp;anchor=That%26%238217%3Bs+Genius+Podcast&amp;index=9&amp;md5=b06141e994b6024da56d2f8a52600bb2\">That\u2019s Genius Podcast<\/a>.\n<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20210714005273r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20210714005273\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20210714005273\/en\/<\/a><\/span><\/p>\n<p>\nFive9<br \/>\n<br \/>Allison Wilson<br \/>\n<br \/>352-502-9539<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:Allison.wilson@five9.com\">Allison.wilson@five9.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> North America United States Ireland United Kingdom Europe California<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Technology Mobile\/Wireless Security Other Technology Telecommunications Software Internet Data Management VoIP<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\" \/>\n","protected":false},"excerpt":{"rendered":"<p>Five9 Extends its Practical AI Solutions for Low-Code Development, Voice Biometrics, Real-Time Analytics and Agent Coaching New features streamline the development of Intelligent Virtual Agents and help organizations easily deploy solutions to augment their contact centers with an AI-powered digital workforce. SAN RAMON, Calif.&#8211;(BUSINESS WIRE)&#8211;Five9, Inc. (NASDAQ: FIVN), an industry leading provider of the intelligent cloud contact center, today announced a number of platform enhancements that make it easier to deploy customer-and-agent-facing AI solutions in the contact center. The new capabilities simplify and speed up the development of Five9 Intelligent Virtual Agents (IVAs), include a suite of pre-built IVA applications for healthcare and health insurance providers, and extend the availability of partner solutions for voice biometrics, real-time speech analytics, and &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/five9-extends-its-practical-ai-solutions-for-low-code-development-voice-biometrics-real-time-analytics-and-agent-coaching\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Five9 Extends its Practical AI Solutions for Low-Code Development, Voice Biometrics, Real-Time Analytics and Agent Coaching&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-512947","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Five9 Extends its Practical AI Solutions for Low-Code Development, Voice Biometrics, Real-Time Analytics and Agent Coaching - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/five9-extends-its-practical-ai-solutions-for-low-code-development-voice-biometrics-real-time-analytics-and-agent-coaching\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Five9 Extends its Practical AI Solutions for Low-Code Development, Voice Biometrics, Real-Time Analytics and Agent Coaching - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Five9 Extends its Practical AI Solutions for Low-Code Development, Voice Biometrics, Real-Time Analytics and Agent Coaching New features streamline the development of Intelligent Virtual Agents and help organizations easily deploy solutions to augment their contact centers with an AI-powered digital workforce. SAN RAMON, Calif.&#8211;(BUSINESS WIRE)&#8211;Five9, Inc. (NASDAQ: FIVN), an industry leading provider of the intelligent cloud contact center, today announced a number of platform enhancements that make it easier to deploy customer-and-agent-facing AI solutions in the contact center. The new capabilities simplify and speed up the development of Five9 Intelligent Virtual Agents (IVAs), include a suite of pre-built IVA applications for healthcare and health insurance providers, and extend the availability of partner solutions for voice biometrics, real-time speech analytics, and &hellip; Continue reading &quot;Five9 Extends its Practical AI Solutions for Low-Code Development, Voice Biometrics, Real-Time Analytics and Agent Coaching&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/five9-extends-its-practical-ai-solutions-for-low-code-development-voice-biometrics-real-time-analytics-and-agent-coaching\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2021-07-14T13:03:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20210714005273r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/five9-extends-its-practical-ai-solutions-for-low-code-development-voice-biometrics-real-time-analytics-and-agent-coaching\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/five9-extends-its-practical-ai-solutions-for-low-code-development-voice-biometrics-real-time-analytics-and-agent-coaching\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"Five9 Extends its Practical AI Solutions for Low-Code Development, Voice Biometrics, Real-Time Analytics and Agent Coaching\",\"datePublished\":\"2021-07-14T13:03:34+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/five9-extends-its-practical-ai-solutions-for-low-code-development-voice-biometrics-real-time-analytics-and-agent-coaching\\\/\"},\"wordCount\":849,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/five9-extends-its-practical-ai-solutions-for-low-code-development-voice-biometrics-real-time-analytics-and-agent-coaching\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&amp;sty=20210714005273r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/five9-extends-its-practical-ai-solutions-for-low-code-development-voice-biometrics-real-time-analytics-and-agent-coaching\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/five9-extends-its-practical-ai-solutions-for-low-code-development-voice-biometrics-real-time-analytics-and-agent-coaching\\\/\",\"name\":\"Five9 Extends its Practical AI Solutions for Low-Code Development, Voice Biometrics, Real-Time Analytics and Agent Coaching - 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SAN RAMON, Calif.&#8211;(BUSINESS WIRE)&#8211;Five9, Inc. (NASDAQ: FIVN), an industry leading provider of the intelligent cloud contact center, today announced a number of platform enhancements that make it easier to deploy customer-and-agent-facing AI solutions in the contact center. The new capabilities simplify and speed up the development of Five9 Intelligent Virtual Agents (IVAs), include a suite of pre-built IVA applications for healthcare and health insurance providers, and extend the availability of partner solutions for voice biometrics, real-time speech analytics, and &hellip; Continue reading \"Five9 Extends its Practical AI Solutions for Low-Code Development, Voice Biometrics, Real-Time Analytics and Agent Coaching\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/five9-extends-its-practical-ai-solutions-for-low-code-development-voice-biometrics-real-time-analytics-and-agent-coaching\/","og_site_name":"Market Newsdesk","article_published_time":"2021-07-14T13:03:34+00:00","og_image":[{"url":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20210714005273r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/five9-extends-its-practical-ai-solutions-for-low-code-development-voice-biometrics-real-time-analytics-and-agent-coaching\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/five9-extends-its-practical-ai-solutions-for-low-code-development-voice-biometrics-real-time-analytics-and-agent-coaching\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"Five9 Extends its Practical AI Solutions for Low-Code Development, Voice Biometrics, Real-Time Analytics and Agent Coaching","datePublished":"2021-07-14T13:03:34+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/five9-extends-its-practical-ai-solutions-for-low-code-development-voice-biometrics-real-time-analytics-and-agent-coaching\/"},"wordCount":849,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/five9-extends-its-practical-ai-solutions-for-low-code-development-voice-biometrics-real-time-analytics-and-agent-coaching\/#primaryimage"},"thumbnailUrl":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20210714005273r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/five9-extends-its-practical-ai-solutions-for-low-code-development-voice-biometrics-real-time-analytics-and-agent-coaching\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/five9-extends-its-practical-ai-solutions-for-low-code-development-voice-biometrics-real-time-analytics-and-agent-coaching\/","name":"Five9 Extends its Practical AI Solutions for Low-Code Development, Voice Biometrics, Real-Time Analytics and Agent Coaching - 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