{"id":510798,"date":"2021-07-08T08:03:20","date_gmt":"2021-07-08T12:03:20","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/medallia-helps-schneider-electric-to-delight-customers-with-outstanding-digital-experiences\/"},"modified":"2021-07-08T08:03:20","modified_gmt":"2021-07-08T12:03:20","slug":"medallia-helps-schneider-electric-to-delight-customers-with-outstanding-digital-experiences","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/medallia-helps-schneider-electric-to-delight-customers-with-outstanding-digital-experiences\/","title":{"rendered":"Medallia Helps Schneider Electric to Delight Customers With Outstanding Digital Experiences"},"content":{"rendered":"

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Medallia Helps Schneider Electric to Delight Customers With Outstanding Digital Experiences<\/b><\/p>\n

Medallia helped Schneider Electric to increase Net Satisfaction Score by 34 points and generate a 33% increase in employee engagement by tapping into digital customer feedback.<\/i><\/p>\n

SAN FRANCISCO–(BUSINESS WIRE<\/a>)–Medallia, Inc.<\/a> (NYSE: MDLA), the global leader in customer and employee experience, and Schneider Electric, the leader in the digital transformation of energy management and automation, today announced results of the implementation of Medallia\u2019s solution to capture digital feedback to continue helping deliver outstanding experiences to Schneider Electric customers.\n<\/p>\n

\nWith more than 128,000 employees working in over 100 countries worldwide, Schneider Electric offers a vast range of products and solutions enabling integrated energy management for homes, buildings, data centers, infrastructure, and industries. With such a diverse customer base, the company focuses its digital transformation on customer needs and expectations.\n<\/p>\n

\n\u201cBy capturing insights directly from our customers\u2019 viewpoint, we can translate information into knowledge and then into action plans to improve their experience,\u201d said Sophie Grugier, Senior Vice-President of Customer Satisfaction & Quality at Schneider Electric. \u201cOur teams now have the tools to listen to their customers anywhere and at any time for a better and more consistent experience and to continuously improve customer satisfaction.\u201d\n<\/p>\n

\nSchneider Electric selected Medallia Experience Cloud to capture customer feedback all along their digital journey. With Medallia, Schneider\u2019s Customer Satisfaction & Quality team was able to highlight areas of improvement, such as online product selectors, zoom-in options, and labeling for an improved web experience. With predictive analytics, Schneider can also proactively explore new ideas to digitally engage with customers. Schneider Electric now has a 360-degree view of its digital customer experience, helping to better serve customer needs.\n<\/p>\n

\nThe company’s corporate website, se.com<\/a>, is a critical part of the customer journey.\n<\/p>\n

\n\u201cWith 80+ country versions of our site, we wanted to be sure that the overall digital experience is consistently positive. We decided to implement data-driven analytics and insights to fuel a better customer experience, said Karen Regine, Global Director of Web NSS Governance at Schneider Electric. \u201cWe focused on enabling a more personalized experience to our diverse range of visitors and gave them tools to find the right product information, easily and efficiently.\u201d\n<\/p>\n

\nSchneider Electric has been able to:\n<\/p>\n