{"id":510077,"date":"2021-07-07T06:33:08","date_gmt":"2021-07-07T10:33:08","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/solarwinds-to-examine-service-desk-automation-and-metrics-at-service-management-world\/"},"modified":"2021-07-07T06:33:08","modified_gmt":"2021-07-07T10:33:08","slug":"solarwinds-to-examine-service-desk-automation-and-metrics-at-service-management-world","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/solarwinds-to-examine-service-desk-automation-and-metrics-at-service-management-world\/","title":{"rendered":"SolarWinds to Examine Service Desk Automation and Metrics at Service Management World"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistdisc { list-style-type: disc }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>SolarWinds to Examine Service Desk Automation and Metrics at Service Management World<\/b><\/p>\n<p class=\"bwalignc\"><i>As gold sponsor, SolarWinds is set to deliver two IT service management sessions <\/i><\/p>\n<p>AUSTIN, Texas&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.solarwinds.com%2F%3Fcmp%3D&amp;esheet=52455916&amp;newsitemid=20210707005103&amp;lan=en-US&amp;anchor=SolarWinds&amp;index=1&amp;md5=041ab4e7f570dc1212e14a9c6f866975\">SolarWinds<\/a> (NYSE:SWI), a leading provider of powerful and affordable IT management software, today announced its gold sponsorship of <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.smworld.com%2F&amp;esheet=52455916&amp;newsitemid=20210707005103&amp;lan=en-US&amp;anchor=Service+Management+World&amp;index=2&amp;md5=05e3b65be62cdcab141d4b266444d311\">Service Management World<\/a>, July 21-22, 2021. SolarWinds Head Geek<sup>\u2122<\/sup> Chrystal Taylor will deliver a technical session on service desk monitoring and automation and a video discussion group on service management metrics. The company will also showcase SolarWinds<sup>\u00ae<\/sup> Service Desk, an <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.solarwinds.com%2Fitsm&amp;esheet=52455916&amp;newsitemid=20210707005103&amp;lan=en-US&amp;anchor=IT+service+management&amp;index=3&amp;md5=81df2d54e1e9fef16049df268381c421\">IT service management<\/a> (ITSM) product, in its virtual booth.\n<\/p>\n<p>\n\u201cA robust IT service management strategy can help organizations simplify daily tasks, automate cross-departmental workflows, provide employees with easy access to resources, and budget for technology needs,\u201d said Rohini Kasturi, EVP, Chief Product Officer, SolarWinds. \u201cWe look forward to participating in Service Management World to discuss how technology professionals can leverage ITSM concepts and tools\u2014like monitoring, automation, and metrics\u2014to ultimately enable the delivery of quality services to the business and employees as efficiently and effectively as possible.\u201d\n<\/p>\n<p>\nCombining interactive, outcome-oriented education and meaningful networking, Service Management World explores the strategic and tactical elements of the optimal service management strategy\u2014for IT operations and across the enterprise. The North American virtual conference features roughly 50 sessions across two tracks, including interactive discussions, networking, and panel formats.\n<\/p>\n<p>\nService Management World attendees will have the opportunity to participate in two interactive discussion sessions hosted by SolarWinds. These sessions include:\n<\/p>\n<p><b><i>Meaningful Metrics for World-Class Service Management<\/i><\/b><\/p>\n<ul class=\"bwlistdisc\">\n<li><b>Abstract:<\/b> Support organizations are obsessed with providing world-class service, and rightly so. But how do you know when you\u2019ve unlocked that achievement? The only way to be sure is by measuring meaningful metrics. Bring your insights and questions to this interactive roundtable to learn how you can isolate the most meaningful metrics for your organization\/industry.\n<\/li>\n<li><b>Who:<\/b> Chrystal Taylor, SolarWinds Head Geek\n<\/li>\n<li><b>What:<\/b> 60-minute Video Discussion Group\n<\/li>\n<li><b>When:<\/b> July 21, 2021, 10:30\u201311:30 a.m. ET\n<\/li>\n<li><b>Where: <\/b><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fapp.swapcard.com%2Fwidget%2Fevent%2Fservice-management-world-virtual%2Fexhibitor%2FRXhoaWJpdG9yXzQ1MDc2Mg%253D%253D&amp;esheet=52455916&amp;newsitemid=20210707005103&amp;lan=en-US&amp;anchor=2021+Conference+Schedule&amp;index=4&amp;md5=4f5286271d2e26181c9968fdbee04398\">2021 Conference Schedule<\/a><\/li>\n<\/ul>\n<p><b><i>The Sidekicks Your Service Desk Heroes Need: Monitoring and Automation <\/i><\/b><\/p>\n<ul class=\"bwlistdisc\">\n<li><b>Abstract:<\/b> Service desk technicians often receive incidents related to IT infrastructure, such as network connectivity or login failures. In most cases, your monitoring has likely already issued an alert on network or application performance issues likely to generate service desk incidents. These notifications should offer a head start on workarounds and resolutions. In this session, you\u2019ll learn some of the ways you can increase visibility across IT, increase efficiency, and improve the service experience.\n<\/li>\n<li><b>Who:<\/b> Chrystal Taylor, SolarWinds Head Geek\n<\/li>\n<li><b>What:<\/b> 45-minute Spotlight Session\n<\/li>\n<li><b>When:<\/b> July 22, 2021, 3:00\u20133:45 p.m ET\n<\/li>\n<li><b>Where: <\/b><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fapp.swapcard.com%2Fwidget%2Fevent%2Fservice-management-world-virtual%2Fexhibitor%2FRXhoaWJpdG9yXzQ1MDc2Mg%253D%253D&amp;esheet=52455916&amp;newsitemid=20210707005103&amp;lan=en-US&amp;anchor=2021+Conference+Schedule&amp;index=5&amp;md5=eee75d7b5a98d5bf3fdddce8dc8b3eac\">2021 Conference Schedule<\/a><\/li>\n<\/ul>\n<p><b>SolarWinds ITSM Solutions<\/b><\/p>\n<p>\nSolarWinds ITSM solutions provide an integrated service desk and IT asset management platform, giving tech pros the powerful tools they need to solve today&#8217;s IT management challenges through improved communication, seamless employee experience, and efficient service delivery. SolarWinds ITSM solutions are designed to meet an organization&#8217;s current needs with the flexibility to scale and support its future business requirements for both small IT operations with basic IT ticketing needs or large enterprises with complex IT infrastructure and mature processes.\n<\/p>\n<p><b>Additional Resources<\/b><\/p>\n<ul class=\"bwlistdisc\">\n<li><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.solarwinds.com%2Fitsm&amp;esheet=52455916&amp;newsitemid=20210707005103&amp;lan=en-US&amp;anchor=SolarWinds+IT+Service+Management+Solutions&amp;index=6&amp;md5=72405049ff1c37d8f87d51f8a9582d39\">SolarWinds IT Service Management Solutions<\/a><\/li>\n<li><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.solarwinds.com%2Fservice-desk&amp;esheet=52455916&amp;newsitemid=20210707005103&amp;lan=en-US&amp;anchor=SolarWinds+Service+Desk&amp;index=7&amp;md5=4ee5a0b6f21f4edeafcf7e1b66135e7d\">SolarWinds Service Desk<\/a><\/li>\n<li><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.solarwinds.com%2F-%2Fmedia%2Fsolarwinds%2Fswdcv2%2Flicensed-products%2Fservice-desk%2Fresources%2Fdatasheets%2Fservice-desk-datasheet.ashx%3Frev%3D43c674a639c54a5d97aa49125c299a21&amp;esheet=52455916&amp;newsitemid=20210707005103&amp;lan=en-US&amp;anchor=Datasheet%3A+SolarWinds+Service+Desk&amp;index=8&amp;md5=404ff1ec3e8a29d9957f3b447a7bcf03\">Datasheet: SolarWinds Service Desk<\/a><\/li>\n<li><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.solarwinds.com%2Fresources%2Fvideo%2Fsolarwinds-service-desk-overview&amp;esheet=52455916&amp;newsitemid=20210707005103&amp;lan=en-US&amp;anchor=Video%3A+SolarWinds+Service+Desk+Overview&amp;index=9&amp;md5=447ab272621dc28330addc6a1e272590\">Video: SolarWinds Service Desk Overview<\/a><\/li>\n<\/ul>\n<p><b>Connect with SolarWinds<\/b><\/p>\n<ul class=\"bwlistdisc\">\n<li><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fthwack.solarwinds.com%2F&amp;esheet=52455916&amp;newsitemid=20210707005103&amp;lan=en-US&amp;anchor=THWACK&amp;index=10&amp;md5=ed46fabab583fa9c2ba2947ef22bfe1e\">THWACK<\/a><sup>\u00ae<\/sup><\/li>\n<li><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.twitter.com%2Fsolarwinds%3Fcmp%3D&amp;esheet=52455916&amp;newsitemid=20210707005103&amp;lan=en-US&amp;anchor=Twitter&amp;index=11&amp;md5=d0d6b48405748d965856431c6b8f667a\">Twitter<\/a><sup>\u00ae <\/sup><\/li>\n<li><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.facebook.com%2FSolarWinds%2F%3Fcmp%3D&amp;esheet=52455916&amp;newsitemid=20210707005103&amp;lan=en-US&amp;anchor=Facebook&amp;index=12&amp;md5=79546898b45aa511061749f6fa9c8ac3\">Facebook<\/a><sup>\u00ae<\/sup><\/li>\n<li><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsolarwinds%3Fcmp%3D&amp;esheet=52455916&amp;newsitemid=20210707005103&amp;lan=en-US&amp;anchor=LinkedIn&amp;index=13&amp;md5=d66f2237f262eb6aec749c5909670c05\">LinkedIn<\/a><sup>\u00ae<\/sup><\/li>\n<\/ul>\n<p><b>#SWIevents <\/b><\/p>\n<p><b>About SolarWinds<\/b><\/p>\n<p>\nSolarWinds (NYSE:SWI) is a leading provider of powerful and affordable IT management software. Our products give organizations worldwide\u2014regardless of type, size, or complexity\u2014the power to monitor and manage their IT services, infrastructures, and applications; whether on-premises, in the cloud, or via hybrid models. We continuously engage with technology professionals\u2014IT service and operations professionals, DevOps professionals, and managed services providers (MSPs)\u2014to understand the challenges they face in maintaining high-performing and highly available IT infrastructures and applications. The insights we gain from them, in places like our <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fthwack.solarwinds.com%2Fwelcome%2F%3Fcmp%3D&amp;esheet=52455916&amp;newsitemid=20210707005103&amp;lan=en-US&amp;anchor=THWACK&amp;index=14&amp;md5=040fb02e047b7b4e555fa01da72a314c\">THWACK <\/a>community, allow us to solve well-understood IT management challenges in the ways technology professionals want them solved. Our focus on the user and commitment to excellence in end-to-end hybrid IT management has established SolarWinds as a worldwide leader in solutions for network and IT service management, application performance, and managed services. Learn more today at <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.solarwinds.com%2F%3FCMP%3D&amp;esheet=52455916&amp;newsitemid=20210707005103&amp;lan=en-US&amp;anchor=www.solarwinds.com&amp;index=15&amp;md5=07af97775d3236d0ab9620f4c0bb1f02\">www.solarwinds.com<\/a>.\n<\/p>\n<p><i>The SolarWinds, SolarWinds &amp; Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks of) their respective companies.<\/i><\/p>\n<p>\n\u00a9 2021 SolarWinds Worldwide, LLC. All rights reserved.\n<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20210707005103r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20210707005103\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20210707005103\/en\/<\/a><\/span><\/p>\n<p>\nNicole Fachet<br \/>\n<br \/>Archetype<br \/>\n<br \/>Phone: +1-212-871-3950<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:nicole.fachet@archetype.co\">nicole.fachet@archetype.co<br \/>\n<\/a><\/p>\n<p>\nCourtney Cantwell<br \/>\n<br \/>SolarWinds<br \/>\n<br \/>Phone: +1-512-585-0849<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:pr@solarwinds.com\">pr@solarwinds.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> Texas United States North America<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Software Technology Data Management<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20210707005103\/en\/747820\/3\/SW_Logo_md.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>SolarWinds to Examine Service Desk Automation and Metrics at Service Management World As gold sponsor, SolarWinds is set to deliver two IT service management sessions AUSTIN, Texas&#8211;(BUSINESS WIRE)&#8211;SolarWinds (NYSE:SWI), a leading provider of powerful and affordable IT management software, today announced its gold sponsorship of Service Management World, July 21-22, 2021. SolarWinds Head Geek\u2122 Chrystal Taylor will deliver a technical session on service desk monitoring and automation and a video discussion group on service management metrics. The company will also showcase SolarWinds\u00ae Service Desk, an IT service management (ITSM) product, in its virtual booth. \u201cA robust IT service management strategy can help organizations simplify daily tasks, automate cross-departmental workflows, provide employees with easy access to resources, and budget for technology &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/solarwinds-to-examine-service-desk-automation-and-metrics-at-service-management-world\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;SolarWinds to Examine Service Desk Automation and Metrics at Service Management World&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-510077","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SolarWinds to Examine Service Desk Automation and Metrics at Service Management World - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/solarwinds-to-examine-service-desk-automation-and-metrics-at-service-management-world\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SolarWinds to Examine Service Desk Automation and Metrics at Service Management World - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"SolarWinds to Examine Service Desk Automation and Metrics at Service Management World As gold sponsor, SolarWinds is set to deliver two IT service management sessions AUSTIN, Texas&#8211;(BUSINESS WIRE)&#8211;SolarWinds (NYSE:SWI), a leading provider of powerful and affordable IT management software, today announced its gold sponsorship of Service Management World, July 21-22, 2021. SolarWinds Head Geek\u2122 Chrystal Taylor will deliver a technical session on service desk monitoring and automation and a video discussion group on service management metrics. The company will also showcase SolarWinds\u00ae Service Desk, an IT service management (ITSM) product, in its virtual booth. \u201cA robust IT service management strategy can help organizations simplify daily tasks, automate cross-departmental workflows, provide employees with easy access to resources, and budget for technology &hellip; Continue reading &quot;SolarWinds to Examine Service Desk Automation and Metrics at Service Management World&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/solarwinds-to-examine-service-desk-automation-and-metrics-at-service-management-world\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2021-07-07T10:33:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20210707005103r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/solarwinds-to-examine-service-desk-automation-and-metrics-at-service-management-world\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/solarwinds-to-examine-service-desk-automation-and-metrics-at-service-management-world\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"SolarWinds to Examine Service Desk Automation and Metrics at Service Management World\",\"datePublished\":\"2021-07-07T10:33:08+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/solarwinds-to-examine-service-desk-automation-and-metrics-at-service-management-world\\\/\"},\"wordCount\":837,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/solarwinds-to-examine-service-desk-automation-and-metrics-at-service-management-world\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&amp;sty=20210707005103r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/solarwinds-to-examine-service-desk-automation-and-metrics-at-service-management-world\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/solarwinds-to-examine-service-desk-automation-and-metrics-at-service-management-world\\\/\",\"name\":\"SolarWinds to Examine Service Desk Automation and Metrics at Service Management World - 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