{"id":505227,"date":"2021-06-21T14:03:17","date_gmt":"2021-06-21T18:03:17","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/customer-service-reigns-supreme-at-first-american-payment-systems-by-deluxe\/"},"modified":"2021-06-21T14:03:17","modified_gmt":"2021-06-21T18:03:17","slug":"customer-service-reigns-supreme-at-first-american-payment-systems-by-deluxe","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/customer-service-reigns-supreme-at-first-american-payment-systems-by-deluxe\/","title":{"rendered":"Customer Service Reigns Supreme at First American Payment Systems by Deluxe"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistdisc { list-style-type: disc }\n.bwuline { text-decoration: underline }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>Customer Service Reigns Supreme at First American Payment Systems by Deluxe <\/b><\/p>\n<p class=\"bwalignc\"><i>Payment technology leader wins ATSI Award for ninth consecutive year, further proving its commitment to support small business owners<\/i><\/p>\n<p>SHOREVIEW, Minn.&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<br \/>\nFirst American Payment Systems, a newly acquired company of Deluxe, today announced that it has earned the Association of TeleServices International (ATSI) Call Center Award of Distinction for the ninth consecutive year. ATSI is the leading organization in evaluating courtesy, call etiquette, the use of proper call techniques, as well as response time and accuracy, and the Award of Distinction is hailed as the highest honor among customer support\/call centers.\n<\/p>\n<p>\nIn 2020, First American\u2019s customer support team:\n<\/p>\n<ul class=\"bwlistdisc\">\n<li>\nanswered 80 percent of calls in less than 30 seconds;\n<\/li>\n<li>\ndelivered both technical and general customer support via email and toll-free telephone 24\/7\/365; and,\n<\/li>\n<li>\ncontinued industry-leading 25-month average tenure among front-line representatives.\n<\/li>\n<\/ul>\n<p>\n\u201cFirst American has set the standard for delivering an enhanced customer experience that solidifies a level of trust amongst the businesses we serve, from small-to-medium sized merchants to large-scale enterprise operations,\u201d said Brian Dorchester, Executive Vice President of Operations. \u201cIt\u2019s often after the sale when you find out what kind of payments processing partner you really have. We take that mission seriously and deliver world class service to our business partners.\u201d\n<\/p>\n<p>\nATSI was established by and for call center and answering service owners and operators who seek quality control processes, training protocols and unbiased feedback on call quality.\n<\/p>\n<p><b><span class=\"bwuline\">About First American Payment Systems by Deluxe<\/span><sup>\u00ae<\/sup><\/b><\/p>\n<p>\nFirst American by Deluxe<b><sup>\u00ae<\/sup><\/b>,headquartered in Fort Worth, Texas, is a global payment technology company providing leading integrated payment solutions to more than 159,000 merchants throughout the Americas and Europe. First American provides partner and merchant payment solutions that include a robust set of in-store, online and mobile payment solutions paired with the latest in payment security, across a wide range of verticals. Backed by award-winning customer service, merchants and partners have access to our U.S. based Customer Call Center 24\/7\/365. For more information, visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.first-american.net%2F&amp;esheet=52448668&amp;newsitemid=20210621005656&amp;lan=en-US&amp;anchor=http%3A%2F%2Fwww.first-american.net&amp;index=1&amp;md5=f40b0ce4196a73f77f0110b8f1e08849\">http:\/\/www.first-american.net<\/a>.\n<\/p>\n<p><b>About Deluxe Corporation<\/b><\/p>\n<p>\nDeluxe, a Trusted Payments and Business Technology\u2122 company, helping businesses pay, get paid, optimize and grow. For more than 100 years, Deluxe has championed businesses so communities thrive at all stages of their lifecycle, from start-up to maturity. Our powerful solutions support millions of small businesses, thousands of financial institutions and hundreds of the world\u2019s most valuable brands. The company operates at significant scale, processing more than $2.8 trillion in annual payment volume. To learn how we can help your business, visit us at <span class=\"bwuline\"><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.deluxe.com&amp;esheet=52448668&amp;newsitemid=20210621005656&amp;lan=en-US&amp;anchor=www.deluxe.com&amp;index=2&amp;md5=27e0da2e8313d850eb6726585bb9585e\">www.deluxe.com<\/a><\/span>, <span class=\"bwuline\"><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.facebook.com%2Fdeluxecorp&amp;esheet=52448668&amp;newsitemid=20210621005656&amp;lan=en-US&amp;anchor=www.facebook.com%2Fdeluxecorp&amp;index=3&amp;md5=532ddb2624e20529a8dbaddd6e1b9269\">www.facebook.com\/deluxecorp<\/a><\/span>, <span class=\"bwuline\"><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdeluxe&amp;esheet=52448668&amp;newsitemid=20210621005656&amp;lan=en-US&amp;anchor=www.linkedin.com%2Fcompany%2Fdeluxe&amp;index=4&amp;md5=dc1e19982860371a0b8f815be7ab9900\">www.linkedin.com\/company\/deluxe<\/a><\/span>, or <span class=\"bwuline\"><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.twitter.com%2Fdeluxe&amp;esheet=52448668&amp;newsitemid=20210621005656&amp;lan=en-US&amp;anchor=www.twitter.com%2Fdeluxe&amp;index=5&amp;md5=70b75a6798fe75d2545c69092bd68467\">www.twitter.com\/deluxe<\/a><\/span>.\n<\/p>\n<p><b><span class=\"bwuline\">About ATSI<\/span><\/b><\/p>\n<p>\nThe Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator-based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.\n<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20210621005656r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20210621005656\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20210621005656\/en\/<\/a><\/span><\/p>\n<p>\nCameron Potts<br \/>\n<br \/>VP, Corp. Communications<br \/>\n<br \/>651-233-7735<br \/>\n<br \/><span class=\"bwuline\"><a rel=\"nofollow\" href=\"mailto:Cameron.Potts@Deluxe.com\">Cameron.Potts@Deluxe.com<\/a><\/span><\/p>\n<p>\nTom Morabito<br \/>\n<br \/>VP, Investor Relations<br \/>\n<br \/>470-607-5567<br \/>\n<br \/><span class=\"bwuline\"><a rel=\"nofollow\" href=\"mailto:Tom.Morabito@Deluxe.com\">Tom.Morabito@Deluxe.com<\/a><\/span><\/p>\n<p><b>KEYWORDS:<\/b> Minnesota United States North America<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Professional Services Technology Telecommunications Finance Software Consulting<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20210621005656\/en\/774484\/3\/deluxe_logo_tagline2020_4c.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Customer Service Reigns Supreme at First American Payment Systems by Deluxe Payment technology leader wins ATSI Award for ninth consecutive year, further proving its commitment to support small business owners SHOREVIEW, Minn.&#8211;(BUSINESS WIRE)&#8211; First American Payment Systems, a newly acquired company of Deluxe, today announced that it has earned the Association of TeleServices International (ATSI) Call Center Award of Distinction for the ninth consecutive year. ATSI is the leading organization in evaluating courtesy, call etiquette, the use of proper call techniques, as well as response time and accuracy, and the Award of Distinction is hailed as the highest honor among customer support\/call centers. In 2020, First American\u2019s customer support team: answered 80 percent of calls in less than 30 seconds; &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/customer-service-reigns-supreme-at-first-american-payment-systems-by-deluxe\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Customer Service Reigns Supreme at First American Payment Systems by Deluxe&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-505227","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service Reigns Supreme at First American Payment Systems by Deluxe - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/customer-service-reigns-supreme-at-first-american-payment-systems-by-deluxe\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Reigns Supreme at First American Payment Systems by Deluxe - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Customer Service Reigns Supreme at First American Payment Systems by Deluxe Payment technology leader wins ATSI Award for ninth consecutive year, further proving its commitment to support small business owners SHOREVIEW, Minn.&#8211;(BUSINESS WIRE)&#8211; First American Payment Systems, a newly acquired company of Deluxe, today announced that it has earned the Association of TeleServices International (ATSI) Call Center Award of Distinction for the ninth consecutive year. ATSI is the leading organization in evaluating courtesy, call etiquette, the use of proper call techniques, as well as response time and accuracy, and the Award of Distinction is hailed as the highest honor among customer support\/call centers. 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ATSI is the leading organization in evaluating courtesy, call etiquette, the use of proper call techniques, as well as response time and accuracy, and the Award of Distinction is hailed as the highest honor among customer support\/call centers. 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