{"id":496360,"date":"2021-05-20T08:04:23","date_gmt":"2021-05-20T12:04:23","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/national-survey-shows-online-access-and-telehealth-are-keys-to-patient-loyalty\/"},"modified":"2021-05-20T08:04:23","modified_gmt":"2021-05-20T12:04:23","slug":"national-survey-shows-online-access-and-telehealth-are-keys-to-patient-loyalty","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/national-survey-shows-online-access-and-telehealth-are-keys-to-patient-loyalty\/","title":{"rendered":"National Survey Shows Online Access and Telehealth are Keys to Patient Loyalty"},"content":{"rendered":"

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National Survey Shows Online Access and Telehealth are Keys to Patient Loyalty<\/b><\/p>\n

Recent Harris Poll Survey Confirms that Patients Seek the Convenience of Self Service and Welcome the Option to See Providers Virtually<\/i><\/b><\/p>\n

ATLANTA–(BUSINESS WIRE<\/a>)–
\nDuring the COVID-19 pandemic, patients became more aware of powerful options for accessing care and subsequently, the healthcare landscape may be irrevocably changed. Everything from self scheduling to precheck to actually seeing your provider in a virtual setting is not only possible, but seems to be practical and the preference for most patients. According to a new national survey conducted by the Harris Poll, on behalf of NextGen Healthcare, more than half of U.S. patients (53 percent) say the pandemic changed how they want to communicate with their doctor. Notably, nearly half (48 percent) indicate they would switch to a different healthcare provider if their current provider did not offer telehealth appointments.\n<\/p>\n

This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20210520005327\/en\/<\/a><\/p>\n

\"Recent<\/p>\n

Recent Harris Poll Survey on behalf of NextGen Healthcare Confirms Patients Seek the Convenience of Self Service and Option to See Providers Virtually (Graphic: Business Wire)<\/p>\n<\/div>\n

Pandemic Changes What Patients Expect from Their Doctor<\/b><\/p>\n

\nThe online survey of more than 2,000 U.S. adults, including 1,733 who typically see a healthcare provider annually (\u201cpatients\u201d), generated insights into their experiences and preferences related to online healthcare tools, including:\n<\/p>\n

Telehealth is here to stay.<\/i><\/b> An overwhelming majority of U.S. patients who received telehealth services since March 2020 (84 percent) plan to continue using telehealth appointments in the future, citing reasons such as convenience (43 percent) or to avoid being around people who are ill (39 percent). Other insights include:\n<\/p>\n