{"id":494711,"date":"2021-05-18T06:03:39","date_gmt":"2021-05-18T10:03:39","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/amdocs-britebill-modernizes-and-streamlines-bt-groups-customer-billing\/"},"modified":"2021-05-18T06:03:39","modified_gmt":"2021-05-18T10:03:39","slug":"amdocs-britebill-modernizes-and-streamlines-bt-groups-customer-billing","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/amdocs-britebill-modernizes-and-streamlines-bt-groups-customer-billing\/","title":{"rendered":"Amdocs\u2019 BriteBill Modernizes and Streamlines BT Group\u2019s Customer Billing"},"content":{"rendered":"

\nBriteBill\u2019s customer experience management platform provides tens of millions of BT Group\u2019s customers with a leading billing experience, offering personalized upsell opportunities for new services and reduced call center engagements
\n<\/h2>\n
\n

ST. LOUIS, May 18, 2021 (GLOBE NEWSWIRE) — Amdocs<\/a> (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced that BT, one of the world\u2019s leading communications services companies, has implemented Amdocs\u2019 BriteBill billing communications platform. BriteBill has empowered the BT Group, including mobile brand EE, to customize billing communications for customers with an engaging design and the flexibility to personalize with recommendations for relevant new services or notify customers if a promotional contract period is coming to an end. Together, Amdocs and BT Group are delivering clear, easy-to-understand billing communications that are personalized and give greater clarity to customers.<\/p>\n

The project, which produces tens of millions of bills for customers each month both digitally and on paper, has transformed the presentation of BT & EE\u2019s bills. The bills\u2019 easy-to-understand itemization provides a visually engaging view of all charges, with explanations for any new changes. This has reduced calls to BT Group\u2019s call centers and supported company initiatives and offerings, such as the provision of free mobile data to NHS workers during the pandemic.<\/p>\n

\u201cAs providing excellent customer service is central to BT Group\u2019s business, it\u2019s important to communicate with our customers in the most effective way possible,\u201d said a BT spokesman. \u201cThis means providing billing communications that are engaging and provide a clear representation of the customer\u2019s services. We are delighted to have chosen and implemented Amdocs BriteBill\u2019s customer billing platform, and the results are speaking for themselves.\u201d<\/p>\n

\u201cDetermining the most effective monetization relationships with customers is key for providing leading customer service and growing loyalty,\u201d said Anthony Goonetilleke, group president of Media, Network and Technology, Amdocs. \u201cWe are proud to be working alongside BT Group to provide a superior billing communications system to its tens of millions of customers across the United Kingdom.\u201d<\/p>\n

\n Supporting Resources<\/strong>\n <\/p>\n