{"id":476691,"date":"2021-04-15T07:33:05","date_gmt":"2021-04-15T11:33:05","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-adds-zendesk-integration-to-its-wave-x-technology-platform\/"},"modified":"2021-04-15T07:33:05","modified_gmt":"2021-04-15T11:33:05","slug":"ibex-adds-zendesk-integration-to-its-wave-x-technology-platform","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-adds-zendesk-integration-to-its-wave-x-technology-platform\/","title":{"rendered":"ibex Adds Zendesk Integration to Its Wave X Technology Platform"},"content":{"rendered":"

<\/p>\n

ibex Adds Zendesk Integration to Its Wave X Technology Platform<\/b><\/p>\n

Award-Winning BPO 2.0 Innovator Partners with Leading Customer Engagement Solution<\/i><\/p>\n

WASHINGTON–(BUSINESS WIRE<\/a>)–
\nibex (NASDAQ: IBEX), a leading global provider of CX technology & outsourcing solutions, today announced an integration with Zendesk (NYSE: ZEN), the leading customer service software company. A critical element of the continued success of the Wave X technology platform is its integration with best-in-class CX solutions, and this collaboration with Zendesk<\/a> further cements ibex as the leader in BPO 2.0.\n<\/p>\n

\n\u201cAs we expand the Wave X ecosystem, we\u2019re thrilled to announce our partnership with Zendesk,\u201d says Jim Ferrato, Chief Information Officer of ibex. \u201cThe race to digitally transform the customer experience is accelerating across every industry. Our ability to build sophisticated technologies and integrate with existing infrastructure is critical to the growth and success of our clients.\u201d\n<\/p>\n

Wave X<\/a> is ibex\u2019s purpose-built technology platform for improving customer interactions, customer insights, contact center performance, and client outcomes. Designed by a team of nearly 300 software developers and engineers, Wave X offers solutions ranging from training simulators to AI social media review analytics, providing smart technology for every touchpoint in the customer journey.\n<\/p>\n

\nThe Wave X integration with Zendesk demonstrates ibex\u2019s continued focus on its BPO 2.0 framework, solidifying the firm\u2019s commitment to offering an innovative set of digital CX solutions for client performance across the customer engagement value chain.\n<\/p>\n

\n\u201cWe\u2019re happy to partner with ibex to support our digital native customers,\u201d said Ricardo Moreno, Vice President of Worldwide Partners, Zendesk. \u201cZendesk is at our best when we work closely with our partners, providing the best possible experience to our clients.\u201d\n<\/p>\n

About ibex<\/b><\/p>\n

\nWith services ranging from customer service, technical support, inbound\/outbound sales, business intelligence & analytics, digital demand generation, and CX surveys & feedback analytics, ibex helps brands accelerate growth, decrease costs, and ignite valuable brand interactions anywhere along the customer lifecycle. Learn more at www.ibex.co<\/a>.\n<\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20210415005090\/en\/<\/a><\/span><\/p>\n

Media Contact:<\/b><\/p>\n

\nBarry Canty
\n
ibex
\n
SVP Marketing
\n
(323) 217-5428
\n
Barry.canty@ibex.co<\/a><\/p>\n

KEYWORDS:<\/b> United States North America District of Columbia<\/p>\n

INDUSTRY KEYWORDS:<\/b> Professional Services Marketing Communications Technology Other Technology Software Consulting<\/p>\n

MEDIA:<\/b><\/p>\n\n\n\n\n
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ibex Adds Zendesk Integration to Its Wave X Technology Platform Award-Winning BPO 2.0 Innovator Partners with Leading Customer Engagement Solution WASHINGTON–(BUSINESS WIRE)– ibex (NASDAQ: IBEX), a leading global provider of CX technology & outsourcing solutions, today announced an integration with Zendesk (NYSE: ZEN), the leading customer service software company. A critical element of the continued success of the Wave X technology platform is its integration with best-in-class CX solutions, and this collaboration with Zendesk further cements ibex as the leader in BPO 2.0. \u201cAs we expand the Wave X ecosystem, we\u2019re thrilled to announce our partnership with Zendesk,\u201d says Jim Ferrato, Chief Information Officer of ibex. \u201cThe race to digitally transform the customer experience is accelerating across every industry. Our … <\/p>\n

Continue reading “ibex Adds Zendesk Integration to Its Wave X Technology Platform”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-476691","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nibex Adds Zendesk Integration to Its Wave X Technology Platform - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-adds-zendesk-integration-to-its-wave-x-technology-platform\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ibex Adds Zendesk Integration to Its Wave X Technology Platform - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"ibex Adds Zendesk Integration to Its Wave X Technology Platform Award-Winning BPO 2.0 Innovator Partners with Leading Customer Engagement Solution WASHINGTON–(BUSINESS WIRE)– ibex (NASDAQ: IBEX), a leading global provider of CX technology & outsourcing solutions, today announced an integration with Zendesk (NYSE: ZEN), the leading customer service software company. A critical element of the continued success of the Wave X technology platform is its integration with best-in-class CX solutions, and this collaboration with Zendesk further cements ibex as the leader in BPO 2.0. \u201cAs we expand the Wave X ecosystem, we\u2019re thrilled to announce our partnership with Zendesk,\u201d says Jim Ferrato, Chief Information Officer of ibex. \u201cThe race to digitally transform the customer experience is accelerating across every industry. 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