{"id":472727,"date":"2021-04-07T08:33:27","date_gmt":"2021-04-07T12:33:27","guid":{"rendered":"http:\/\/www.marketnewsdesk.com\/?p=472727"},"modified":"2021-04-07T08:33:27","modified_gmt":"2021-04-07T12:33:27","slug":"vericast-chooses-verint-customer-engagement-cloud-platform-to-further-enhance-customer-experience-at-its-contact-centers","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/vericast-chooses-verint-customer-engagement-cloud-platform-to-further-enhance-customer-experience-at-its-contact-centers\/","title":{"rendered":"Vericast Chooses Verint Customer Engagement Cloud Platform to Further Enhance Customer Experience at its Contact Centers"},"content":{"rendered":"

<\/p>\n

Vericast Chooses Verint Customer Engagement Cloud Platform to Further Enhance Customer Experience at its Contact Centers<\/b><\/p>\n

MELVILLE, N.Y.–(BUSINESS WIRE<\/a>)–Verint\u00ae<\/sup><\/a>(NASDAQ: VRNT), the Customer Engagement Company\u2122<\/sup>, today announced that Vericast<\/a>, a leading marketing solutions company, together with its Harland Clarke contact center solutions<\/a>, has selected the Verint Customer Engagement Cloud Platform to enhance the agent and customer experience at its contact centers.\n<\/p>\n

\n\u201cWe selected Verint due to the integrated nature of their solution and the holistic view they bring to customer, client and agent engagement,\u201d said Barbara Riggan, VP of Technology, Vericast. \u201cWe are confident that moving to this solution will provide improved experiences for our clients and their customers. Verint\u2019s cloud platform provides on-demand scalability, allowing us to better serve our clients and their fluctuating needs and to be there when they need us.\u201d\n<\/p>\n

\nAs part of its move to the cloud, the Harland Clarke contact center solutions team will implement several applications within the Verint Cloud Platform including Speech Analytics, Workforce Management, Gamification and Knowledge Management. These applications seek to increase agent engagement, efficiency and productivity, adapt faster in times of change and unlock the value of engagement data to provide better visibility into the customer journey.\n<\/p>\n

\n\u201cWe are grateful for the opportunity to expand our relationship with Vericast through its Harland Clarke contact center solutions,\u201d says Casey George, Verint\u2019s SVP and GM Americas. \u201cIn addition to providing a holistic, integrated, cloud-based solution, our team has extensive experience and a deep understanding of their business and customer needs. I look forward to following their continued success.\u201d\n<\/p>\n

Verint\u2019s Customer Engagement Cloud Platform<\/a> connects work, data and experiences across the enterprise by drawing on the latest advancements in AI-powered automation, engagement science and connected data to meet ever-increasing, ever-shifting consumer interactions and demands. It enables our customers to build enduring relationships that scale across dozens of channels, many diverse customer journeys, and millions of consumer interactions.\n<\/p>\n

About Verint<\/b><\/p>\n

\nVerint\u00ae (Nasdaq: VRNT) helps the world\u2019s most iconic brands \u2013 including over 85 of the Fortune 100 companies \u2013 build enduring customer relationships by connecting work, data and experiences across the enterprise. The Verint Customer Engagement portfolio draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement\u2122 to help customers close the engagement capacity gap.\n<\/p>\n

\nVerint. The Customer Engagement Company\u2122. Learn more at Verint.com<\/a>.\n<\/p>\n

About Vericast<\/b><\/p>\n

Vericast<\/a> is a leading marketing solutions company, delivering actionable insights and expertise through its Valassis and Harland Clarke omnichannel solutions, to help more than 70,000 businesses engage with their customers. Every day, Vericast influences purchasing and transaction behavior of more than 120 million households \u2013 impacting where they eat, shop, buy, save and borrow. Follow Vericast on LinkedIn<\/a> and Twitter<\/a> to learn how Vericast drives commerce.\n<\/p>\n

\nThis press release contains \u201cforward-looking statements,\u201d including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2021, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.\n<\/p>\n

\nVERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.\n<\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20210407005258\/en\/<\/a><\/span><\/p>\n

Media Relations
\n<\/b>
Amy Curry
\n
amy.curry@verint.com<\/a><\/p>\n

Investor Relations
\n<\/b>
Matthew Frankel
\n
matthew.frankel@verint.com<\/a><\/p>\n

KEYWORDS:<\/b> United States North America New York<\/p>\n

INDUSTRY KEYWORDS:<\/b> Marketing Data Management Communications Technology Software Internet<\/p>\n

MEDIA:<\/b><\/p>\n\n\n\n\n
Logo<\/b><\/font><\/td>\n<\/tr>\n
\"Logo\"<\/td>\n<\/tr>\n
<\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Vericast Chooses Verint Customer Engagement Cloud Platform to Further Enhance Customer Experience at its Contact Centers MELVILLE, N.Y.–(BUSINESS WIRE)–Verint\u00ae(NASDAQ: VRNT), the Customer Engagement Company\u2122, today announced that Vericast, a leading marketing solutions company, together with its Harland Clarke contact center solutions, has selected the Verint Customer Engagement Cloud Platform to enhance the agent and customer experience at its contact centers. \u201cWe selected Verint due to the integrated nature of their solution and the holistic view they bring to customer, client and agent engagement,\u201d said Barbara Riggan, VP of Technology, Vericast. \u201cWe are confident that moving to this solution will provide improved experiences for our clients and their customers. Verint\u2019s cloud platform provides on-demand scalability, allowing us to better serve our … <\/p>\n

Continue reading “Vericast Chooses Verint Customer Engagement Cloud Platform to Further Enhance Customer Experience at its Contact Centers”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-472727","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nVericast Chooses Verint Customer Engagement Cloud Platform to Further Enhance Customer Experience at its Contact Centers - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/vericast-chooses-verint-customer-engagement-cloud-platform-to-further-enhance-customer-experience-at-its-contact-centers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vericast Chooses Verint Customer Engagement Cloud Platform to Further Enhance Customer Experience at its Contact Centers - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Vericast Chooses Verint Customer Engagement Cloud Platform to Further Enhance Customer Experience at its Contact Centers MELVILLE, N.Y.–(BUSINESS WIRE)–Verint\u00ae(NASDAQ: VRNT), the Customer Engagement Company\u2122, today announced that Vericast, a leading marketing solutions company, together with its Harland Clarke contact center solutions, has selected the Verint Customer Engagement Cloud Platform to enhance the agent and customer experience at its contact centers. \u201cWe selected Verint due to the integrated nature of their solution and the holistic view they bring to customer, client and agent engagement,\u201d said Barbara Riggan, VP of Technology, Vericast. \u201cWe are confident that moving to this solution will provide improved experiences for our clients and their customers. 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